您是否(Are)正在尝试联系Facebook寻求帮助或支持？别担心，你并不孤单。全球有超过 20 亿用户，很可能有无数其他人与您有同样的问题，有时要确切地知道如何与Facebook 支持团队(Facebook Support Team)取得联系可能会很棘手。
该平台有一个内容丰富的帮助中心(Help Center)页面，其中包含解决最常见问题的文章，例如恢复被黑的 Facebook 帐户(recovering your hacked Facebook account)。尽管很有帮助，但浏览帮助中心(Help Center)却非常令人沮丧和困难。有时它甚至无法解决您的特定问题。
也就是说，您可以通过以下方式从Facebook获取帮助和支持：帮助中心(Help Center)、电子邮件、聊天或电话。另外，请务必查看我们关于其他常见问题的文章，例如无法在 Facebook 帖子上发表评论(unable to leave comments on Facebook posts)或无法发送 Facebook 消息(send your Facebook messages)。
什么是 Facebook 支持？
Facebook 支持(Facebook Support)是平台建立的系统，可帮助您管理Facebook帐户（无论是个人帐户还是企业帐户）。它充满了有用的信息和帮助，如安全、隐私、群组、业务页面、市场等。
但Facebook 支持(Facebook Support)还提供帐户监控等服务，页面上的所有活动都会被记录下来，以便您随时查看。它还提供专家的帮助，并在您遇到问题时提供帮助。帮助客户是Facebook 支持(Facebook Support)的重要组成部分。继续阅读以了解联系(Continue)Facebook寻求帮助的所有方式。
1.Facebook帮助中心
Facebook 帮助中心(Facebook Help Center)并不完全是联系Facebook 的(Facebook)方式，但您可以在其中找到您可能遇到的大多数疑问和问题的答案。访问它很容易：
- 登录您的 Facebook 帐户。
- 单击(Click)页面右上角的个人资料图片。
- (Select Help)从下拉菜单中
选择帮助和支持。(Support)
- 下一个菜单将为您提供三个选项。选择帮助中心(Select Help Center)。
- 您将被重定向到 Facebook 的帮助中心(Help Center)页面，您可以在其中搜索您遇到的问题的答案。
- 浏览帮助中心(Help Center)可能会很困难，因为那里有数千篇有用的文章。这确实是寻找问题解决方案的最佳位置。您可以使用帮助中心(Help Center)页面顶部的搜索栏并输入您需要的帮助。
- 或者您可以浏览热门主题，看看是否可以在那里找到解决方案。
如果您查看帮助中心(Help Center)页面的侧边栏，您会看到Facebook将文章分为四个部分：使用 Facebook(Using Facebook)；管理您的帐户；隐私(Privacy)、安全(Safety)和安保(Security)；最后是政策和报告(Reporting)。您可以单击其中任何一个并手动搜索正确类别中的有用文章。
2. 报告问题
如果您返回“帮助(Help)和支持”(Support)菜单，您还会看到“支持收件箱(Support Inbox)”和“报告(Report)问题”(Problem)选项。如果您在 Facebook 的帮助中心(Help Center)页面上找不到答案，可以尝试报告问题。
但首先，让我们澄清一下支持收件箱(Support Inbox)是什么。您可以在此处找到Facebook上关于您之前举报的个人资料和帖子的更新。
报告问题(Problem)选项将为您提供一些表格供您填写并作为反馈提交给(Report)Facebook。如果您遇到Facebook的任何损坏的功能或一些技术故障，
您应该使用“报告(Report)问题” 。(Problem)
这些表格使您可以选择附加屏幕截图或屏幕录制来证明您遇到的故障或错误。
不幸的是，您必须登录才能使用“报告(Report)问题”(Problem)。这意味着如果您无法访问您的帐户，您将无法使用此选项。
3.通过聊天(Chat)或电子邮件提供业务(Email)支持(Support)
如果您运行企业Facebook个人资料或使用(Facebook)Facebook Checkout服务的页面，您可以选择通过聊天或电子邮件
联系Facebook 。
- 打开您的商务管理器。
- 转到“教育”选项卡。
- 选择联系支持(Select Contact Support)。按照说明操作，您应该会通过电子邮件或聊天收到Facebook(Facebook)的回复。
使用企业帐户，您可以选择向Meta for Business发送消息。只需(Just)转到他们的主页(main page)并单击页面顶部的发送消息按钮即可。
4.元商务帮助中心
如果您遇到广告(Ads)问题，请前往Meta Business 帮助中心(Meta Business Help Center)。在这里您可以找到有关Facebook(Facebook)广告的所有信息。如果您需要帮助，请转到页面右上角的
“获取支持”按钮。(Get Support)
如果您在那里找不到答案，请不要担心。在页面底部，您将找到“联系(Contact)广告支持”按钮。点击(Click)它并直接从Facebook工作人员那里获得帮助。
仔细填写(Fill)表格。您还可以选择解释问题，以及上传可以帮助您解决问题的屏幕截图或其他文件。完成后，点击右下角的“开始聊天”按钮，等待(Start Chat)Facebook工作人员与您联系。应该只需要几分钟。
5. 获取广告策略方面的
帮助(Help)
最后，如果您需要广告策略方面的帮助，请前往此处(here)填写表格，很快您就会收到 Facebook 营销专家之一的来信。
6.使用直接电子邮件地址
Facebook没有Facebook 支持(Facebook Support)的主要电子邮件地址。那个收件箱将会一片混乱。相反，Facebook为特定问题提供了不同的地址，您可以随时给他们写电子邮件。这是一个完整的列表：
6. 使用 Facebook 的电话号码
Facebook没有客户支持电话线，因此很难联系到真人。Meta拥有注册的电话号码，其中包括Facebook、Instagram和Oculus。您可以拨打 650-543-4800，但您只会听到一条录音消息，表明Facebook不提供电话支持。
但是，如果您需要业务或广告方面的帮助，或者您是开发人员或执法人员，则可以使用电话支持菜单。您将获得一个单独的电话菜单，用于 Facebook 员工的营销、新闻和就业验证。
7. 使用Facebook 官方页面(Facebook Official Pages)和直接联系表格(Direct Contact Forms)
您可能认为没有什么比电子邮件更直接的了，但获得电子邮件的回复可能需要相当长的时间。相反，请选择使用直接联系表单来联系Facebook。您会更快地得到答案。联系表格直接链接到Facebook的官方支持页面，并且该过程已经自动化。
以下是官方页面列表，您可以在其中填写直接联系表格以联系Facebook寻求帮助：
- 访问您已禁用的个人帐户(disabled personal account)。
- 访问您已禁用的广告帐户(disabled advertising account)。
- 如果您在访问 Facebook 页面时(accessing your Facebook Page)遇到问题。
- 联系付款支持(payment support)。
- (Email already taken)当您尝试登录时，
电子邮件已被占用。
- 如果您在重新激活帐户后
发现内容丢失。(lost content)
- 报告用户死亡或身体丧失行为能力(medically incapacitated)。
- 从已故用户的帐户(deceased user’s account)请求信息。
- 向 Facebook 提供有关其功能的反馈(feedback about their features)。
- 使用 Facebook举报未成年人(underaged person)。
- 在 Facebook 上举报性犯罪者(sex offender)。
- 举报侵犯隐私行为(privacy violation)。
- 举报侵犯版权(copyright infringement)。
- 举报商标侵权行为(trademark infringement)。
- 报告错误(bug)（针对开发人员）。
- 报告页面不可用错误(Page Unavailable error)。
- 报告不可用的群组(unavailable group)或活动。
- 报告您的视频消失(videos disappearing)。
8. 离线 Facebook 支持
如果您无法通过在线方式解决Facebook问题，您可以随时尝试给他们写一封老式信件，地址如下：
Facebook 总部
1 Hacker Way
Menlo Park, CA 94025
美国
不能保证您会收到答案，但可能值得一试。
总而言之，Facebook有很多途径可以用来获取帮助和支持。选择可能看起来令人眼花缭乱，但如果您花一些时间了解各种选项以及每个选项的优点，您将能够快速轻松地获得所需的帮助。
虽然这些都不是联系 Facebook 客户支持团队的万无一失的方法，但它们应该为您提供一些急需的指导，告诉您如何在出现任何问题时联系他们。
Top 8 Ways to Contact Facebook for Help or Support
Are you trying to contaсt Facebook for help or supрort? Don’t worry, you’re not аlonе. With over 2 billion users wоrldwide, chances are there аre cоυntlesѕ othеr people with the same issue as yours and sometimeѕ it can be tricky to know exactly how to get in touch with the Facebook Support Team.
The platform has an extensive Help Center page filled with articles that address the most common problems such as recovering your hacked Facebook account. Although helpful, it’s very frustrating and difficult to navigate the Help Center. And sometimes it doesn’t even have the answer to your particular problem.
That said, here are the best ways you can get help and support from Facebook, through Help Center, email, chat, or phone. Also, make sure to check our articles on other common issues like being unable to leave comments on Facebook posts or failing to send your Facebook messages.
What Is Facebook Support?
Facebook Support is a system put in place by the platform, to help you manage your Facebook account, be it personal or business. It’s filled with useful information and assistance with things such as security, privacy, groups, business pages, marketplace, and more.
But Facebook Support also offers services such as account monitoring, where all the activity on your page gets logged so you can review it at any time. It also offers the assistance of experts, and help if you run into a problem. Helping customers makes a great part of Facebook Support. Continue reading to learn about all the ways you can contact Facebook for help.
1. Facebook Help Center
Facebook Help Center isn’t exactly a way to contact Facebook, but it is a place where you can find answers to most of the questions and problems you might encounter. Accessing it is easy:
- Log into your Facebook account.
- Click your profile image in the upper right corner of the page.
- Select Help & Support from a drop-down menu.
- The next menu will offer you three options. Select Help Center.
- You’ll be redirected to Facebook’s Help Center page where you can search for the answer to the issue you are experiencing.
- Navigating the Help Center can be difficult as there are thousands of helpful articles in there. This is really the best place to search for the fix to your problem. You can use the search bar on the top of the Help Center’s page and type in what you need help with.
- Or you can browse through the popular topics and see if you can find the solution there.
If you look at the sidebar of the Help Center page, you’ll see Facebook grouped articles into four sections: Using Facebook; Managing Your Account; Privacy, Safety, and Security; and finally Policies and Reporting. You can click on any of these and manually search for helpful articles in the right category.
2. Report a Problem
If you go back to the Help & Support menu, you’ll see Support Inbox and Report a Problem options too. If you don’t find the answer on Facebook’s Help Center page, you can try reporting the problem.
But first, let’s clarify what the Support Inbox is. This is a place where you can find updates from Facebook on profiles and posts that you previously reported.
The Report a Problem option will offer you a couple of forms to fill out and submit as feedback to Facebook. You should use Report a Problem if you encounter any broken features of Facebook or some technical glitches.
These forms give you the option to attach screenshots or screen recordings to prove the glitch or an error you are experiencing.
Unfortunately, you must be logged in to use Report a Problem. That means if you lose access to your account, this option won’t be available to you.
3. Business Support via Chat or Email
If you run a business Facebook profile or a page that uses the Facebook Checkout services, you’ll have the option to contact Facebook through chat or email.
- Open your Commerce Manager.
- Go to the Education tab.
- Select Contact Support. Follow the instructions and you should get a response from Facebook via email or chat.
With a business account, you’ll have the option to send a message to Meta for Business. Just go to their main page and click the send message button at the top of the page.
4. Meta Business Help Center
If you encounter problems with Ads, head to the Meta Business Help Center. Here you’ll find all the information about advertising on Facebook. If you need help, go to the Get Support button in the top right corner of the page.
If you don’t find an answer there, don’t worry. At the bottom of the page, you’ll find the Contact advertising support button. Click on it and get help directly from Facebook staff.
Fill in the form carefully. You’ll also have the option to explain the issue, as well as upload screenshots or other files that can help your case. Once you are done, hit the Start Chat button at the lower right corner and wait to be contacted by Facebook staff. It should take only a few minutes.
5. Get Help for Your Advertising Strategy
Finally, if you need help with your advertising strategy, go here to fill out the form, and soon you’ll be hearing from one of Facebook’s marketing experts.
6. Use Direct Email Addresses
Facebook doesn’t have a main email address for Facebook Support. That inbox would be pure chaos. Instead, Facebook offers different addresses for specific problems and you can feel free to write them an email. Here’s a complete list:
6. Use Facebook’s Phone Number
Facebook doesn’t have a customer support phone line, and reaching out to a real human is very hard. Meta has a registered phone number that includes Facebook, Instagram, and Oculus. You can call 650-543-4800, but all you’ll hear is a recorded message that Facebook has no phone support.
However, if you need help with your business or advertising, or you are a developer or law enforcement officer, the phone menu for support will be available to you. You’ll get a separate phone menu for marketing, press, and employment verification for Facebook’s employees.
7. Use Facebook Official Pages and Direct Contact Forms
You might think there is nothing as direct as an email, but getting a response to an email can take quite some time. Instead, opt for using direct contact forms to reach out to Facebook. You’ll get an answer much faster. The contact forms are linked directly to Facebook’s official support pages, and the process is already automated.
Here is a list of the official pages where you can fill out the direct contact forms to contact Facebook for help:
8. Offline Facebook Support
If you fail to resolve your issues with Facebook through online means, you can always try writing them an old-school letter to the following address:
Facebook Headquarters
1 Hacker Way
Menlo Park, CA 94025
The United States of America
There’s no guarantee you’ll receive an answer, but it might be worth a try.
Summing it all up, Facebook has many avenues you can use to get help and support. The choices may seem overwhelming, but if you take some time to understand the various options and the advantages of each one, you’ll be able to get the kind of help you need quickly and easily.
While none of these are foolproof ways to get a hold of Facebook’s customer support team, they should provide you with some much-needed guidance on how to contact them for any issues that arise.
