与任何其他在线平台一样，Mac App Store偶尔也会出现故障。其中最令人困惑的是臭名昭著的黑屏。出现此问题的原因有多种，从短暂的中断到设置冲突或互联网连接问题。

在本故障排除指南中，您将学习多种技术来修复MacBook Pro/Air、i Mac或Mac mini 上的App Store黑屏问题。

注意：以下说明取自运行 macOS Ventura及更高版本的^(Ventura)Mac。如果您使用的是 macOS Monterey、Big Sur或早期的系统软件版本，您仍然可以遵循这些修复 - 只需替换提到“系统设置”的“系统偏好设置”并搜索相关设置即可。

1. 强制退出并重新启动^(Restart)App Store^{(App Store)}

在Mac^(Mac)上强制重新启动应用程序几乎总能解决阻碍其正常运行的小技术问题，App Store也不例外。只是：

1. 打开Apple菜单并选择“强制退出”^{(Force Quit)}。或者，按Command + Option + Esc。

1. 在显示的“强制退出应用程序”对话框中，选择^{(Force Quit Applications)}“App Store”，然后选择“强制退出”^{(Force Quit)}。

1. 通过Dock或Launchpad重新启动App Store，查看问题是否已解决。

如果App Store在启动时反复冻结，请通过^{(App Store)}Mac 的活动监视器^{(Mac’s Activity Monitor)}退出以下进程，然后重试。要做到这一点：

1. 打开启动板^(Launchpad)并选择其他 >活动监视器^{(Activity Monitor)}。

1. 在CPU选项卡下，找到以下进程：

• 应用商店
• 商店帐户
• 商店已下载
• 商店套件代理
• 应用商店代理
• com.apple.AppStoreDaemon.StorePrivilegedTaskService

1. 突出显示^(Highlight)一个进程并选择窗口顶部的 “停止”按钮。^(Stop)

1. 选择强制退出。

1. 反复强制退出上面列表中的其他进程。

2.检查苹果系统状态

在进一步排除故障之前，请检查 Mac App Store 的黑屏问题是否是 Apple 造成的。为此，请打开Safari，访问 Apple 系统状态页面^{(visit the Apple System Status page)}，然后找到Mac App Store条目。如果发生中断（由红色或黄色三角形表示），您必须等到服务器重新启动并运行。

3. 重新启动你的Mac

如果Apple^(Apple)服务器没有任何问题，请关闭并重新启动 Mac^{(shut down and restart your Mac)}，以解决可能干扰App Store 的^{(App Store)}潜在系统相关故障。要做到这一点：

1. 选择屏幕左上角的Apple徽标，然后选择^(Apple)“重新启动”^(Restart)。

1. 取消选中重新登录时重新打开窗口旁边的框，然后再次^(Reopen)选择重新 启动。^(Restart)

4.清除Mac App Store的缓存^(Cache)文件

Mac App Store^{(Mac App Store)}在本地缓存文件以提高性能，但如果内部数据损坏，可能会导致问题。清除缓存的内容以查看是否可以解决黑屏问题。

为此，请强制退出App Store，然后：

1. 打开启动板^(Launchpad)并选择其他 >终端^(Terminal)。

1. 复制并粘贴以下路径并按回车键：

打开$TMPDIR../C/com.apple.appstore/

1. 在显示的Finder窗口中，将标有 com.apple.AppStore 的文件夹拖到^(Finder)Trash中。

1. Select Go > Go在Finder菜单栏上^(Finder)选择前往 > 前往文件夹。

1. 复制并粘贴以下目录，然后按 Return 键：

〜/图书馆/缓存/com.apple.appstore/

1. 将^(Drag)“com.apple.appstore”文件夹中的所有项目拖到“废纸篓”^(Trash)中。

1. ^(Repeat)对以下目录 重复步骤 5–7：

• 〜/ Library / Caches / com.apple.storekitagent
• 〜/ Library / Caches / com.apple.appstoreagent
• 〜/ Library / Caches / com.apple.appstorecomponentsd
• 〜/ Library / Caches / com.apple。AppStoreDaemon.StoreUIService

5. 退出并重新登录

使用您的Apple ID注销并重新登录Mac App Store是解决应用程序持续加载错误的另一种方法。要做到这一点：

1. 打开App Store，选择菜单栏上的“商店”，然后选择“注销”^{(Sign Out)}。

1. 退出^(Quit)并重新启动App Store，然后选择窗口左下角或商店菜单中的^(Store)“登录^(Sign)” 。

1. 输入^(Enter)您的Apple ID或 iCloud 帐户用户凭据以重新登录。

6. 检查您的互联网连接

稳定的互联网连接对于App Store 的^{(App Store)}正常运行至关重要，如果Wi-Fi或以太网^(Ethernet)连接不稳定，将不可避免地导致黑屏或白屏。您可以使用Fast.com等服务^(Fast.com)评估您的连接速度^{(assess your connection speed)}。

如果您发现任何速度减慢或滞后，请首先重新启动路由器^{(rebooting your router)}。如果问题仍然存在，请考虑重置 Mac 的网络设置^{(resetting your Mac’s network settings)}并联系您的互联网服务提供商。

7. 检查日期^(Date)和时间设置^{(Time Settings)}

不正确的系统日期和时间可能会导致与Apple服务器的同步问题，并阻止Mac App Store获取数据。检查并校正时钟：

1. 打开Apple菜单并选择“系统设置”^{(System Settings)}。

1. 转至常规 > 日期和时间。

1. 确保日期、时间和时区正确。如果没有，请关闭和打开自动设置^(Set)时间和日期旁边的开关，或者禁用并手动调整时钟。

8.禁用虚拟专用^(Private)网络

VPN（虚拟专用网络）^{(VPNs (virtual private networks))}可以通过造成时间和区域不匹配来阻止Mac App Store与^{(Mac App Store)}Apple服务器进行通信。如果您已设置，请尝试将其关闭。

要做到这一点：

1. 打开系统设置^{(System Settings)}应用程序并选择VPN。
2. 禁用活动VPN^(VPN)旁边的开关。

如果VPN自动连接，请选择旁边^(Demand)的信息^(Info)图标并禁用按需连接^(Connect)开关。

9. 清除 Mac 的 DNS 缓存

刷新 Mac 的DNS（域名系统^{(Domain Name System)}）缓存可以解决由过时或损坏的 DNS 数据^{(outdated or corrupted DNS data)}引起的问题。只是：

1. 打开终端窗口。
2. 执行以下命令：

sudo dscacheutil -flushcache；sudo Killall -HUP mDNSResponder

1. 输入 Mac 的管理员密码以验证操作，然后按Return。

10.更改Mac的DNS服务器

将 Wi-Fi 或以太网连接的域名系统^{(Domain Name System)}切换到公共服务（例如Google DNS）可以增强 Mac App Store 查找最佳服务器的能力。要做到这一点：

1. 打开系统设置^{(System Settings)}应用程序并转到Network > Wi-Fi/Ethernet。
2. 选择^{(Choose Details)}活动互联网连接旁边的详细信息。

1. 选择^{(Select DNS)}侧边栏上的 DNS 并将任何现有DNS服务器替换为以下条目：

8.8.8.8

8.8.4.4

1. 选择“确定”^{(Select OK)}保存修改后的DNS服务器列表。

11.检查你的屏幕时间限制^{(Time Restrictions)}

在Apple ID 链接的^{(Apple ID-linked)}iPhone 和 iPad 设备上设置App Store的^{(App Store)}屏幕时间^{(Screen Time)}限制可能会导致Mac版本出现加载问题。考虑检查并关闭这些限制，看看是否可以解决问题。要做到这一点：

1. 打开“系统设置”^{(System Settings)}并选择“屏幕时间”^{(Screen Time)}。
2. 选择内容和隐私。

1. 选择商店限制。

1. 在 iOS 上的“允许”下，启用“允许安装应用程序”^{(Installing Apps)}、“允许删除应用程序”^{(Allow Deleting Apps)}和“允许应用程序内购买”^{(Allow In-app Purchases)}旁边的开关。

1. 选择完成以保存您的更改。

12.更新你的Mac

Apple通过更新的系统软件版本发布了针对^(Apple)Mac App Store等本机应用程序的错误修复。应用任何待处理的 macOS 更新并检查是否会产生影响。就是这样：

1. 打开系统设置应用程序。
2. 转至常规 > 软件更新。

1. 如果有可用更新，请选择“立即更新”^(Update)进行安装。

Apple 的App Store正在^{(App Store)}您的 Mac^{(Your Mac)}上再次^(Again)加载

在Mac上看到空白的App Store屏幕是令人沮丧的，尤其是当您急于更新或下载应用程序时。但是，通过遵循上述解决方案，您可以快速解决常见问题并查明原因。如果问题仍然出现，请考虑在安全模式下对 Mac App Store 进行故障排除^{(troubleshooting the Mac App Store in Safe Mode)}。

App Store Blank Screen on Your Mac? Try These 12 Fixes

Like any other online platform, the Mac App Store is not dеvoid of occasional glitches. Among the most baffling is the infamous blank scrеen. This problem can arise for various rеasons, from momentary hiccups to conflicting settings or internet connectivity iѕsυes.

In this troubleshooting guide, you’ll learn multiple techniques to fix App Store blank screen issues on your MacBook Pro/Air, iMac, or Mac mini.

Note: The instructions below are taken from a Mac running macOS Ventura and later. If you’re using macOS Monterey, Big Sur, or an earlier system software version, you can still follow these fixes—just substitute “System Preferences” where “System Settings” is mentioned and search for the relevant setting.

1. Force-Quit and Restart the App Store

Force-restarting an application on the Mac almost always clears minor technical issues preventing it from functioning correctly, and the App Store isn’t an exception. Just:

1. Open the Apple menu and select Force Quit. Or, press Command + Option + Esc.

1. On the Force Quit Applications dialog that shows up, select App Store and choose Force Quit.

1. Re-launch the App Store via the Dock or Launchpad to see if the issue is resolved.

If the App Store repeatedly freezes at startup, quit the following processes via the Mac’s Activity Monitor and try again. To do that:

1. Open the Launchpad and select Other > Activity Monitor.

1. Under the CPU tab, locate the following processes:

• App Store
• storeaccountd
• storedownloadd
• storekitagent
• appstoreagent
• com.apple.AppStoreDaemon.StorePrivilegedTaskService

1. Highlight a process and select the Stop button at the top of the window.

1. Choose Force-Quit.

1. Repeatedly force-quit the other processes within the list above.

2. Check the Apple System Status

Before further troubleshooting, check if the Mac App Store’s blank screen issue is on Apple’s end. To do that, open Safari, visit the Apple System Status page, and locate the Mac App Store entry. If there’s an outage (denoted by a red or yellow triangle), you must wait until the server is up and running again.

3. Reboot Your Mac

If there’s nothing wrong with the Apple servers, shut down and restart your Mac to resolve potential system-related glitches that could interfere with the App Store. To do that:

1. Select the Apple logo at the top left of the screen and choose Restart.

1. Uncheck the box next to Reopen windows when logging back in and select Restart again.

4. Clear the Mac App Store’s Cache Files

The Mac App Store caches files locally to enhance performance but can lead to problems if the data inside corrupts. Clear the cached content to see if that resolves the blank screen issue.

To do that, force-quit the App Store, and then:

1. Open the Launchpad and select Other > Terminal.

1. Copy and paste the following path and press Return:

open $TMPDIR../C/com.apple.appstore/

1. On the Finder window that shows up, drag the folder labeled com.apple.AppStore into the Trash.

1. Select Go > Go to Folder on the Finder menu bar.

1. Copy and paste the following directory and press Return:

~/Library/Caches/com.apple.appstore/

1. Drag all items inside the “com.apple.appstore” folder to the Trash.

1. Repeat steps 5–7 for the directories below:

• ~/Library/Caches/com.apple.storekitagent
• ~/Library/Caches/com.apple.appstoreagent
• ~/Library/Caches/com.apple.appstorecomponentsd
• ~/Library/Caches/com.apple. AppStoreDaemon.StoreUIService

5. Sign Out and Back In

Signing out and back into the Mac App Store with your Apple ID is another way to resolve persistent loading errors with the application. To do that:

1. Open the App Store, select Store on the menu bar, and choose Sign Out.

1. Quit and relaunch the App Store and select Sign In in the lower left corner of the window or within the Store menu.

1. Enter your Apple ID or iCloud account user credentials to sign back in.

6. Check Your Internet Connection

A stable internet connection is crucial for the App Store to function correctly, and a black or white screen will inevitably result if there’s spotty Wi-Fi or Ethernet connectivity. You can assess your connection speed using services like Fast.com.

If you detect any slowdowns or lag, start by rebooting your router. Should the issue continue, consider resetting your Mac’s network settings and contacting your internet service provider.

7. Check the Date and Time Settings

An incorrect system date and time can lead to synchronization problems with the Apple servers and prevent the Mac App Store from fetching data. To check and correct the clock:

1. Open the Apple menu and choose System Settings.

1. Go to General > Date & Time.

1. Ensure the date, time, and timezone is correct. If not, toggle the switch next to Set time and date automatically off and on or disable and adjust the clock manually.

8. Disable Virtual Private Networks

VPNs (virtual private networks) can stop the Mac App Store from communicating with the Apple servers by creating time and regional mismatches. If you have one set up, try turning it off.

To do that:

1. Open the System Settings app and select VPN.
2. Disable the switch next to the active VPN.

If the VPN auto-connects, select the Info icon next to it and disable the Connect on Demand switch.

9. Clear Your Mac’s DNS Cache

Flushing the Mac’s DNS (Domain Name System) cache addresses problems caused by outdated or corrupted DNS data. Just:

1. Open a Terminal window.
2. Execute the following command:

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

1. Enter your Mac’s administrator password to authenticate the action and press Return.

10. Change Mac’s DNS Servers

Switching your Wi-Fi or Ethernet connection’s Domain Name System to a public service, such as Google DNS, can enhance the Mac App Store’s ability to find the best servers. To do that:

1. Open the System Settings app and go to Network > Wi-Fi/Ethernet.
2. Choose Details next to the active internet connection.

1. Select DNS on the sidebar and replace any existing DNS servers with the following entries:

8.8.8.8

8.8.4.4

1. Select OK to save the modified DNS server list.

11. Check Your Screen Time Restrictions

Setting Screen Time restrictions for the App Store on Apple ID-linked iPhone and iPad devices might lead to loading problems on the Mac version. Consider checking and turning off these restrictions to see if that fixes the issue. To do that:

1. Open System Settings and select Screen Time.
2. Choose Content & Privacy.

1. Choose Store Restrictions.

1. Under Allowed on iOS, enable the switches next to Allow Installing Apps, Allow Deleting Apps, and Allow In-app Purchases.

1. Select Done to save your changes.

12. Update Your Mac

Apple releases bug fixes for native apps like the Mac App Store through newer system software versions. Apply any pending macOS updates and check if that makes a difference. Here’s how:

1. Open the System Settings app.
2. Go to General > Software Update.

1. If there’s an available update, select Update Now to install it.

Apple’s App Store Is Loading Again on Your Mac

It’s frustrating to see a blank App Store screen on your Mac, especially when you’re in a hurry to update or download apps. However, by following the solutions above, you can quickly address common problems and pinpoint the cause. If the issue keeps returning, consider troubleshooting the Mac App Store in Safe Mode.

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