与 Apple 的macOS一样，最新版本的Windows现在有一个商店，您可以在其中购买应用程序和游戏。Microsoft Store是一个一站式商店，您可以在其中购买应用、游戏、订阅服务等。该商店通常运行良好，但许多用户会遇到应用程序停止下载并且永远无法完成的问题，即使他们尝试恢复或重新启动它们也是如此。
发生这种情况的原因有多种，因此最好尝试一些常见的故障排除步骤，这些步骤可能会解决此临时问题。
1. 检查您的互联网连接
您可能认为 Internet 连接问题不仅会影响您的Microsoft Store下载。尽管如此，在许多情况下，互联网配置问题可能会阻止从特定服务器或网站下载而不影响其他服务。
尝试将路由器关闭几分钟，然后再次打开，或尝试切换到不同的互联网连接，看看这是否能解除阻止您继续下载的任何因素。
2.重新启动您的计算机
当您遇到问题时，重新启动计算机几乎总是您应该做的第一件事，但当您想要修复Windows Microsoft Store问题时，它似乎特别有效。通常情况下，需要重新启动才能完成更新，但无论出于何种原因，快速重新启动通常足以让数据再次流动。
3. 运行恶意软件扫描
这是一个罕见的原因，但某些类型的恶意软件会扰乱您的 Internet 连接或以其他方式重定向您的计算机的网络流量，可能会干扰Windows 应用商店(Windows Store)的下载。运行您选择的恶意软件扫描软件(malware scanning software)并检查您的计算机上是否有任何可疑内容。
虽然这几乎肯定不是您遇到问题的原因，但这是一个容易检查的问题，因此值得在故障排除过程的早期进行。
4. 检查 Windows 更新
Microsoft Store是(Microsoft Store)Windows不可或缺的一部分，因此检查以确保您已将Windows本身更新到其最新版本可以确保Microsoft Store按预期工作。
5. 检查Microsoft Store更新
说到更新，Microsoft Store需要相当频繁的更新，如果您使用的是旧版本的应用程序，您可能需要先更新它，然后才能再次下载。
要检查Windows 11中是否有待处理的更新，请打开Microsoft Store，然后打开Library > Get Updates。
任何挂起的更新都将自动安装，您可能需要在更新完成后重新启动应用程序甚至计算机。
在Windows 10中，前往查看更多... > Downloads和Updates > Get Updates以获得与上述相同的结果。
6.注销并重新登录
您的 Windows 应用商店应用程序(Apps)与您的Microsoft 帐户(Microsoft Account)相关联，因此如果您保存的凭据出现任何问题，则值得通过注销应用程序然后重新登录来刷新它们。
要注销Microsoft Store，请选择您的个人资料图标，然后选择注销(Sign)。
退出后，重新登录并检查您的下载是否正常工作。
7. 运行Windows 应用商店应用程序疑难解答(Windows Store Apps Troubleshooter)
Windows包含各种专用的疑难解答应用程序，这些应用程序不仅有助于检测问题所在，而且甚至可以在您无需任何进一步努力的情况下修复潜在问题。
在Windows 11中，您可以通过Settings App > System > Troubleshoot >其他疑难解答访问(Troubleshooters)Windows 应用商店(Windows Store Troubleshooter)疑难解答。
然后查找Windows 应用商店应用(Windows Store Apps)并选择“运行”(Run)按钮以启动疑难解答。
按照屏幕上的说明进行操作。
8.禁用第三方防病毒(Antivirus)和防火墙程序(Firewall Programs)
虽然Windows 应用商店与(Windows Store)Windows 防火墙(Windows Firewall)配合得很好，但正如您所料，如果您使用第三方防火墙或在您的网络中（例如在您的路由器中）有额外的防火墙，这可能会阻止Microsoft Store流量。
要对此进行测试，请暂时禁用该防火墙并检查您的下载是否再次正常工作。如果您的下载在关闭防火墙后开始工作，您必须为Microsoft Store App添加一个例外作为永久解决方案。
9. 修复或重置Microsoft Store
可能是Microsoft Store应用程序本身或其设置已损坏或损坏。您可以使用Windows 设置(Windows Settings)修复或重置应用程序以消除这种可能性。
- 从“开始”菜单(Start Menu)或按Windows Key + I打开“设置”应用程序。然后选择“(Settings App)Apps > Installed Apps” 。
- 向下滚动(Scroll)，直到您在列表中看到Microsoft Store应用。选择三个点并选择Advanced Options。
- 在高级选项(Advanced Options)下，向下滚动到重置(Reset)部分，然后选择修复(Repair)或重置(Reset)。
- 在Windows 10中，打开设置应用程序(Settings App)，然后转到Apps > Apps和功能。搜索Microsoft Store，然后选择高级(Advanced)选项和重置(Reset)按钮。
10.清除微软商店缓存(Microsoft Store Cache)
与许多应用程序一样，Microsoft Store应用程序有一个缓存，用于存储经常访问的数据。这减少了应用程序必须下载在线资产的频率，例如商店中应用程序的描述和图像。
似乎缓存失效也会导致下载问题，这很可能是因为应用程序的缓存在下载应用程序时发挥了作用。
要清除缓存，您必须使用命令提示符(Command Prompt)。打开开始菜单(Start Menu)并键入CMD ，然后在结果中弹出命令提示符(Command Prompt)时右键单击它。从上下文菜单中选择以管理员身份运行。(Run)
打开命令提示符(Command Prompt)后，键入wsreset.exe并按Enter。
或者，您可以直接从“开始”菜单(Start Menu)搜索 wsreset.exe 。右键单击(Right-click)它并选择Run as Administrator。
11.您的驱动器空间不足(Drive Space)，还是驱动器已断开连接(Drive Disconnected)？
如果您的计算机磁盘空间不足，或者您正在将应用程序安装到已停止工作或断开连接的外部驱动器。
在第一种情况下，您必须为新应用程序腾出空间。删除不再需要的应用程序或游戏，或者通过删除或移动大型媒体文件到另一个驱动器来摆脱它们。
在驱动器断开连接的情况下，假设驱动器没有故障，请拔下并重新连接驱动器，然后重试。某些USB驱动器在持续传输（例如快速下载）时容易断开连接。
12.运行系统文件检查器
Windows 应用商店(Windows Store)应用程序包含在Windows系统(Windows)文件中。这意味着如果出现问题，您可以使用系统文件检查器(System File Checker)( SFC ) 修复应用程序，而使用其修复选项无济于事。
运行SFC很容易。打开开始菜单(Start Menu)并搜索命令提示符(Command Prompt)。以管理员身份运行并输入 sfc /scannow，然后按Enter。
然后等待该过程完成并再次尝试运行Windows 应用商店应用程序(Windows Store App)。
Microsoft Store如何影响 Xbox应用(App)
如果您订阅了 Microsoft 的PC Game Pass或Game Pass Ultimate服务，您可以使用Xbox应用程序安装和管理服务中包含的游戏。但是，Xbox应用程序只是Microsoft Store的前端，因此如果您尝试下载游戏并且这些下载似乎卡住了，这些提示也可以解决这个问题。
大多数情况下，Xbox应用下载停止或无法启动只是因为Microsoft Store应用出现问题。这意味着上面列出的任何一项潜在修复也可以解决您的Game Pass下载问题。
Microsoft Store Download Keeps Stopping? 12 Ways to Fix
Like Apple’s macOS, the latest versions of Windows now have a store where you can buy apps and games. The Microsoft Store is a one-stop shop where you can buy apps, games, subscription services, and more. The store generally works fine, but many users have an issue where apps stop downloading and never finish, even if they try to resume or restart them.
There are several reasons why this could happen, so it’s best to try a few common troubleshooting steps that will likely clear up this temporary issue.
1. Check Your Internet Connection
You may think a problem with your internet connection wouldn’t only affect your Microsoft Store downloads. Still, there are many situations where internet configuration issues could prevent downloads from specific servers or websites without affecting other services.
Try turning your router off for a few minutes and then turning it on again, or try switching to a different internet connection to see if this unjams whatever is preventing your downloads from continuing.
2. Reboot Your Computer
Rebooting your computer is almost always the first thing you should do when you’re having problems, but it seems especially effective when you want to fix Windows Microsoft Store problems. It’s often the case that there’s an update that requires a reboot to finalize, but whatever the reason, a quick reboot is often enough to get the data flowing again.
3. Run a Malware Scan
It’s a rare cause, but some types of malware that mess with your internet connection or otherwise redirect your computer’s network traffic could interfere with Windows Store downloads. Run the malware scanning software of your choice and check if there’s anything fishy on your computer.
While this is almost certainly not the reason you’re having issues, it’s an easy problem to check for so it’s worth doing early in the troubleshooting process.
4. Check for Windows Updates
The Microsoft Store is an integral part of Windows, so checking to ensure that you’ve updated Windows itself to its latest version can ensure that the Store works as intended.
5. Check for Microsoft Store Updates
Speaking of updates, the Microsoft Store requires rather frequent updates, and if you’re using an older version of the app, you may need to update it first before downloads work again.
To check if there’s an update pending in Windows 11, open the Microsoft Store and then Library > Get Updates.
Any pending updates will install automatically, and you may want to restart the app or even the computer after the update is complete.
In Windows 10, head to See more… > Downloads and Updates > Get Updates for the same result as above.
6. Log Out and Log Back In Again
Your Windows Store Apps are linked to your Microsoft Account, so if anything has gone wrong with your saved credentials, it’s worth refreshing them by logging out of the app and then logging in again.
To log out of the Microsoft Store, select your profile icon and then select Sign out.
Once you’ve signed out, sign back in again and check if your downloads are working correctly.
7. Run Windows Store Apps Troubleshooter
Windows is packed with various dedicated troubleshooter apps that not only help detect what’s wrong, but can even fix the underlying problem without any further effort from you.
In Windows 11, you can access the Windows Store Troubleshooter via Settings App > System > Troubleshoot > Other Troubleshooters.
Then look for Windows Store Apps and select the Run button to start the troubleshooter.
Follow the on-screen instructions.
8. Disable Third-party Antivirus and Firewall Programs
While the Windows Store plays nice with the Windows Firewall, as you might expect, if you use a third-party firewall or have an additional firewall in your network (such as in your router), that might be blocking Microsoft Store traffic.
To test this, temporarily disable that firewall and check if your downloads are working correctly again. If your downloads start working after turning off your firewall, you’ll have to add an exception for the Microsoft Store App as a permanent solution.
9. Repair or Reset the Microsoft Store
It may be that the Microsoft Store app itself or its settings have become damaged or corrupt. You can repair or reset the app using Windows Settings to eliminate this possibility.
- Open the Settings App from the Start Menu or by pressing Windows Key + I. Then select Apps > Installed Apps.
- Scroll down until you see the Microsoft Store app in the list. Select the three dots and choose Advanced Options.
- Under Advanced Options, scroll down to the Reset section and then choose either Repair or Reset.
- In Windows 10, open the Settings App and then go to Apps > Apps and features. Search for the Microsoft Store, then choose Advanced options and the Reset button.
10. Clear the Microsoft Store Cache
Like many apps, the Microsoft Store app has a cache where it stores frequently accessed data. This cuts down on how often the app has to download online assets, such as the descriptions and images of apps in the store.
It seems that a busted cache can also cause download problems, most likely because the app’s cache plays a role in downloading applications.
To clear the cache, you’ll have to use the Command Prompt. Open the Start Menu and type CMD, then right-click on Command Prompt when it pops up in the result. Select Run as administrator from the context menu.
With Command Prompt open, type wsreset.exe and press Enter.
Alternatively, you can search for wsreset.exe directly from the Start Menu. Right-click on it and choose Run as Administrator.
11. Are You Out of Drive Space, or Has the Drive Disconnected?
If your computer has run out of disk space, or you’re installing the app to an external drive that has stopped working or become disconnected.
You’ll have to free up space for your new apps in the first situation. Either delete apps or games you don’t need anymore or get rid of large media files by deleting or moving them to another drive.
In the case of a drive disconnection, assuming the drive isn’t faulty, unplug and reconnect the drive and try again. Some USB drives have a tendency to disconnect under sustained transfers, such as fast downloads.
12. Run the System File Checker
The Windows Store app is included as part of Windows system files. This means you can use the System File Checker (SFC) to repair the app if something’s gone wrong, and using its repair option doesn’t help.
Running the SFC is easy. Open the Start Menu and search for the Command Prompt. Run it as an administrator and type sfc /scannow, and press Enter.
Then wait for the process to complete and try running the Windows Store App again.
How the Microsoft Store Affects the Xbox App
If you subscribe to Microsoft’s PC Game Pass or Game Pass Ultimate service, you install and manage the games included in the service using the Xbox app. However, the Xbox app is only a front for the Microsoft Store, so if you’re trying to download games and those downloads seem to be stuck, these tips can also fix that.
Most of the time, Xbox app downloads stall or fail to start simply because there’s something wrong with the Microsoft Store app. This means that any one of the potential fixes listed above could also solve your Game Pass download problems.
