您是否正在尝试键入，但您的Microsoft Surface键盘无法正常工作？不用担心; 你不是一个人。虽然这可能非常令人沮丧，但您可以通过几种方法解决问题并立即恢复运行。
在本文中，我们将讨论可能导致Surface键盘出现故障的原因以及无需致电技术支持即可修复该问题的简单方法。因此，如果您的密钥无法正常工作，请继续阅读以获取一些有用的解决方案。
是什么导致Surface 键盘(Surface Keyboard)停止工作(Working)？
Microsoft Surface键盘可能出现许多问题并导致其发生故障。大多数情况下，问题是由连接问题引起的。其他原因包括软件故障和不正确的键盘设置(keyboard settings)。也就是说，您的键盘问题也可能由以下原因引起：
- 键盘驱动程序故障。
- 操作系统问题。
- (Hardware)键盘内部的
硬件问题。
- 禁用蓝牙(Bluetooth)或蓝牙(Bluetooth)配对问题（仅适用于无线键盘）。
- 键盘物理损坏。
- 电池电量低（仅适用于无线Surface键盘）。
如果您不确定是什么原因导致您的Microsoft Surface键盘出现问题，请尝试每个故障排除步骤并查看适合您的方法。
1. 尝试重新连接键盘
如果您是Surface笔记本电脑用户，您可以轻松地将键盘从设备上拆下。键盘通过连接器引脚连接到设备。当您的键盘突然停止工作时，有时问题可能是连接松动。尝试分离并重新连接键盘。
您还应该在键盘分离时检查键盘是否有任何物理损坏。例如，查看连接器引脚是否折断或弯曲，查看Surface设备上的连接端口是否损坏。
如果手头有另一台Surface设备，请尝试将此键盘连接到它。问题可能不在键盘上，而在笔记本电脑上。如果它不起作用，则您很可能需要一个新键盘。
2.清洁连接器针脚
拆下键盘后，借此机会清洁连接器针脚和连接器端口。首先，在(First)Surface设备的连接器端口中寻找污垢和灰尘，并使用Q-Tip清洁键盘上的端口和连接器针脚。
使用一罐压缩空气(using a can of compressed air)吹掉所有灰尘，然后用棉签蘸(Q-Tip)少许异丙醇轻轻清洁连接器。不要担心酒精会损坏电子设备。 异丙醇(Isopropyl)可安全清洁电子产品(cleaning electronics)。
3.确保键盘(Keyboard) 电池已(Batteries) 充电(Are Charged)
如果您使用的是需要独立电源的无线键盘，这是您应该采取的第一步。无线键盘的低功率会阻止它们正常工作。首先(First)，为您的设备充电，如果不能解决问题，请继续执行后续的故障排除步骤。
4.配对和取消配对蓝牙
如果您使用无线键盘(use a wireless keyboard)，这是另一个需要注意的步骤。重置蓝牙(Bluetooth)连接以消除键盘和Surface设备之间可能出现的错误。
- 打开Surface Pro上的搜索栏并搜索蓝牙(Bluetooth)和其他设备设置。
- 找到连接的Surface键盘，然后单击侧面的三点按钮。
- 选择删除设备。
- 关闭并重新打开蓝牙。
- 重新连接Surface键盘。如果它没有自动连接，你必须转到添加设备(Add Device)并选择你的Surface键盘。
检查您的键盘在取消配对并重新配对后是否工作。
5.使用Windows疑难解答
故障排除从未如此简单。Windows有大量疑难解答程序，可用于解决某些问题。方法如下：
- 转到设置(Settings)。您可以使用搜索栏在任务栏中找到它。
- 如果您是Windows 10用户，请转到更新(Update)和安全(Security)。
- 选择疑难解答(Troubleshoot)选项。Windows 11 用户需要转到System然后Troubleshoot。
- 转到其他疑难解答。
- 选择您正在使用的列出的键盘旁边的运行。(Run)如果您使用蓝牙(Bluetooth)键盘，您应该对键盘和蓝牙(Bluetooth)连接进行故障排除。您会在其他疑难解答下找到这两个选项。
6.重新安装驱动程序
确保(Make)所有驱动程序都已更新。如果键盘驱动程序已过时或文件已损坏，驱动程序可能会导致Surface笔记本电脑键盘冻结或行为异常。最好的办法是卸载并重新安装它们。
- 转到搜索栏并找到Device Manager。
- 转到键盘(Keyboards)部分并单击向下箭头将其展开。
- 右键单击(Right-click)驱动程序并选择卸载(Uninstall)。对键盘(Keyboard)部分
下列出的所有驱动程序执行此操作。
- 您还应该检查人机界面控制器(Human Interface Controllers)部分。展开它并在其旁边寻找警告标志。如果有，卸载它；如果没有，请别管它。
- 重新启动(Reboot)您的Microsoft Surface设备。驱动程序安装应自动开始。新驱动程序应该是最新的，但您始终可以返回设备管理器(Device Manager)，找到所需的驱动程序，然后选择更新(Update)驱动程序。
7. 更新 Windows
如果您的Windows 操作系统(Windows OS)遇到错误或错误，Microsoft会自动识别它。您将通过Windows(Windows)更新收到此错误的修复程序。更新Windows将自动更新所有驱动程序，因此您无需手动执行。要更新Windows：
- (Type Check)在Windows(Windows)搜索栏中
键入检查更新。
- 按(Press)检查更新(Check)按钮。请注意，显示的按钮也可能是Download now 或Download & Install。两种选择都可以。
更新Windows后，您的Surface设备可能会要求您重新启动。如果是这种情况，请单击立即重新启动(Restart)。
8. 检查 Surface UEFI
一些用户注意到，如果他们将设备切换到UEFI设置，键盘就会开始工作。如果键盘在UEFI中工作但在(UEFI)Windows加载时
停止，则您可能遇到与Windows相关的问题。(Windows)
- 关闭 Surface 设备。
- 同时按住提高音量按钮并按下并松开电源按钮。一直按住音量增大按钮，直到出现Surface徽标。
- UEFI屏幕将打开。检查您的键盘现在是否可以使用。
- 转到设备(Devices)并检查蓝牙(Bluetooth)是否已打开。
9.联系微软支持
如果您的键盘仍在保修期内，您应该联系Microsoft 支持(Microsoft support)。他们可以通过修理或更换键盘来解决您的问题。通过他们的官方网站提交维修请求。
10. 将您的Surface 设备(Surface Device)和键盘(Keyboard)带到维修店(Repair Shop)
如果以上方法都不能帮助您解决Surface键盘不工作的问题，您应该考虑将其送往维修店。
哪个故障排除步骤对您有用？请在下面的评论中告诉我们，并随时为其他Surface键盘用户分享其他技巧。
Microsoft Surface Keyboard Not Working? 10 Ways to Fix
Are you trying to type, but your Microsoft Surface keyboard is not working? Don’t worry; you’re not alone. While this can be incredibly frustrating, there are a few ways that you can troubleshoot the issue and get back up and running in no time.
In this post, we’ll discuss what could be causing your Surface keyboard to malfunction and simple methods to fix it without calling tech support. So if your keys aren’t working as they should, read on for some helpful solutions.
What Causes the Surface Keyboard to Stop Working?
Many things can go wrong with your Microsoft Surface keyboard and cause it to malfunction. Most of the time, the problems are caused by a connectivity issue. Other causes involve software glitches and incorrect keyboard settings. That said, your keyboard problems can also be caused by:
- Faulty keyboard drivers.
- Problems with the operating system.
- Hardware issues within the keyboard.
- Disabled Bluetooth or problems with Bluetooth pairing (only for wireless keyboards).
- Physical damage to the keyboard.
- Low battery (only for wireless Surface keyboards).
If you’re unsure what’s causing the issue with your Microsoft Surface keyboard, try each of the troubleshooting steps and see what works for you.
1. Try Reconnecting Your Keyboard
If you’re a Surface laptop user, you can easily detach the keyboard from the device. The keyboard is connected to the device with the connector pins. When your keyboard suddenly stops working, sometimes the issue might be a loose connection. Try detaching and reconnecting the keyboard.
You should also check the keyboard for any physical damage while it’s detached. For example, look if the connector pins are broken or bent, and see if the connection port on the Surface device is broken.
If you have another Surface device handy, try attaching this keyboard to it. The problem might not be with the keyboard but with the laptop. If it doesn’t work, it’s more likely that you’ll need a new keyboard.
2. Clean the Connector Pins
While the keyboard is detached, take the opportunity to clean the connector pins and the connector port. First, look for grime and dust in the Surface device’s connector port, and clean both the port and the connector pins on the keyboard with a Q-Tip.
Blow out all the dust by using a can of compressed air, and then dab a Q-Tip in a little bit of isopropyl alcohol and clean the connectors gently. Don’t worry about the alcohol damaging the electronics. Isopropyl alcohol is safe for cleaning electronics.
3. Make Sure the Keyboard Batteries Are Charged
This is the first step you should take if you’re using a wireless keyboard that needs an independent power source. Low power in wireless keyboards can prevent them from working correctly. First, charge your device and continue with the next troubleshooting steps if that doesn’t fix the issue.
4. Pair and Unpair Bluetooth
This is another step to pay attention to if you use a wireless keyboard. Reset the Bluetooth connection to eliminate possible errors between the keyboard and the Surface device.
- Open the search bar on your Surface Pro and search for Bluetooth & other devices settings.
- Find the connected Surface keyboard and click on the three dots button on the side.
- Select Remove Device.
- Toggle Bluetooth off and back on.
- Reconnect the Surface keyboard. If it doesn’t connect automatically, you’ll have to go to Add Device and select your Surface keyboard.
Check if your keyboard works after unpairing and pairing it again.
5. Use the Windows Troubleshooter
Troubleshooting has never been easier. Windows has a hefty list of troubleshooters you can use to fix certain problems. Here is how:
- Go to Settings. You can use the search bar to find it in the taskbar.
- If you’re a Windows 10 user, go to Update & Security.
- Select the Troubleshoot option. Windows 11 users need to go to System and then Troubleshoot.
- Go to Other troubleshooters.
- Select Run next to the listed keyboard that you’re using. You should troubleshoot the keyboard and the Bluetooth connection if you use a Bluetooth keyboard. You’ll find both options under Other troubleshooters.
6. Reinstall the Drivers
Make sure all drivers are updated. If keyboard drivers are outdated or have corrupted files, the drivers can cause your Surface laptop keyboard to freeze or behave strangely. The best thing to do is to uninstall and install them again.
- Go to the search bar and find Device Manager.
- Go to the Keyboards section and click the down arrow to expand it.
- Right-click on the drivers and select Uninstall. Do this for all the listed drivers under the Keyboard section.
- You should also check the Human Interface Controllers section. Expand it and look for a caution sign next to it. If it has, uninstall it; if it doesn’t, leave it alone.
- Reboot your Microsoft Surface device. The driver installation should start automatically. The new drivers should be up to date, but you can always go back to the Device Manager, find the driver you want, and select Update driver.
7. Update Windows
If your Windows OS is experiencing an error or a bug, Microsoft will recognize it automatically. You’ll receive the fix for this error through the Windows update. Updating Windows will automatically update all the drivers, so you don’t have to do it manually. To update Windows:
- Type Check for updates in the Windows search bar.
- Press the Check for updates button. Note that the button that shows up could also be Download now, or Download & Install. Either option is fine.
After updating the Windows, your Surface device might ask you for a restart. If that’s the case, click Restart now.
8. Check Surface UEFI
Some users noticed that the keyboards start working if they switch their devices to the UEFI settings. You might have a Windows-related problem if the keyboard works in UEFI but stops when Windows loads up.
- Shut down your Surface device.
- Simultaneously press and hold the volume up button and press and release the power button. Keep holding the volume up button until the Surface logo appears.
- The UEFI screen will open. Check if your keyboard works now.
- Go to the Devices and check if the Bluetooth is turned on.
9. Contact Microsoft Support
If your keyboard is still under warranty, you should contact Microsoft support. They can resolve your problem by either repairing or replacing your keyboard. Submit the repair request via their official website.
10. Take Your Surface Device and Keyboard to a Repair Shop
If none of the above helped you resolve the issue with your Surface keyboard not working, you should consider taking it to a repair shop.
Which troubleshooting step worked for you? Let us know in the comments below, and feel free to share other tips for other Surface keyboard users.
