Microsoft Teams 由于各种原因卡(Microsoft Teams gets stuck)在加载屏幕上。如果您遇到此问题，您的应用程序可能与您的操作系统版本不兼容，应用程序的缓存文件可能已损坏，或者可能存在其他问题。我们将向您展示一些解决问题的方法，以便您可以照常使用该应用程序。
导致该问题的其他原因包括应用程序的核心文件损坏、您使用过时的应用程序版本、您的计算机出现小故障等等。
1. 重新启动Windows 10/11或Mac 计算机(Mac Computer)
当Teams 卡(Teams)在加载屏幕上时，第一个要应用的修复方法是关闭应用程序并重新启动计算机。这样做通常可以修复系统的小问题，使您能够正常使用 Teams 应用程序(use your Teams app as normal)。
请(Make)务必在关闭设备电源之前保存未保存的工作，否则您将面临丢失数据的风险。
要重新启动Windows PC，请打开“开始”(Start)菜单，选择“电源”(Power)图标，然后选择“重新启动”(Restart)。
(Mac users can reboot their machines)Mac 用户可以通过选择屏幕左上角的Apple徽标并选择(Apple)“重新启动”(Restart)来重新启动计算机。
重新启动计算机后，
打开Teams应用。(Teams)
2.以兼容模式(Compatibility Mode)运行Microsoft Teams(Run Microsoft Teams)
Teams 出现故障的(Teams is malfunctioning)一个可能原因是该应用存在兼容性问题。尽管该应用程序应该可以在现代操作系统上运行，但有时会出现兼容性问题。
在这种情况下，您可以在 Windows PC 上以兼容模式运行该应用程序。这会使您的应用程序认为它正在旧版本的操作系统上运行。
如果您使用的是Mac(Mac)，则不必执行此操作。
- 右键单击(Right-click)桌面上的
Teams图标，然后选择“属性”。
- 访问“属性”(Properties)中的“兼容性”(Compatibility)选项卡。
- 激活以兼容模式运行此程序选项。(Run)
- (Select)从下拉菜单中
选择Windows 7。
- 选择应用(Choose Apply)，然后选择底部的确定。
- 双击(Double-click)Teams桌面快捷方式以兼容模式启动应用程序
。(Teams)
3.通过清除应用程序缓存来(App Cache)修复 Microsoft Teams(Fix Microsoft Teams)
与许多其他应用程序一样，Teams在您的计算机上存储缓存文件以加快各种应用程序功能的速度。该缓存可能已损坏，导致应用程序的功能出现故障(the app’s features to malfunction)。
在这种情况下，您可以清除应用程序的缓存文件(clear your app’s cache files)来解决加载屏幕问题。清除缓存不会删除应用程序中的数据。
在 Windows 上
- 右键单击“开始”(Start)并选择“任务管理器”(Task Manager)。
- 右键单击任务管理器(Task Manager)中的Microsoft Teams，然后选择结束(End)任务。这可确保在您删除应用程序的缓存之前应用程序已完全关闭。
- 按Windows + R.启动“运行(Run)”对话框。然后，在框中键入以下内容并按 Enter：%appdata%MicrosoftTeams
- (Select)按Ctrl + A
选择文件夹中的所有文件。
- 选择顶部的删除图标来删除这些文件。
- 在您的电脑上启动 Microsoft Teams。
在 macOS 上
- 按Mac 键盘上的
Option + Command + Esc
- (Select Microsoft Teams)在列表中选择 Microsoft Teams ，然后选择“强制退出”(Force Quit)。这将关闭Teams应用程序。
- 启动Finder窗口并选择Go > Go文件夹(Folder)。或者，按Command + Shift + G。
- 在打开的框中键入以下内容并按 Enter：
~/Library/Application Support/Microsoft/Teams
- (Select)按Command + A(Command)选择文件夹中的所有文件。然后，将所有文件拖到“废纸篓”(Trash)中。
- 在Mac(Mac)上启动钥匙串访问(Keychain Access)。
- (Find)在Keychain Access中(Keychain Access)查找并删除与Microsoft Teams相关的所有条目。
- 打开 Microsoft 团队应用程序。
4.修复Microsoft Teams应用程序
如果您的Teams 应用程序继续卡(Teams app continues to be stuck)在加载屏幕上，请尝试 Microsoft Office的修复工具来修复该应用程序。此工具会扫描您的Office应用程序是否存在问题，并允许您修复这些应用程序的问题。
同样，您只能在Windows上使用此方法。
- 打开“开始”(Start)，输入“控制面板”(Control Panel)，然后在搜索结果中选择具有该名称的项目。
- (Choose)在以下屏幕上的“程序”下(Programs)选择“卸载程序” 。
- 在列表中选择您的Microsoft Office安装，然后选择顶部的“更改” 。(Change)
- 在用户帐户控制(User Account Control)提示中选择是(Yes)。
- 选择“快速修复”(Choose Quick Repair)，然后选择“修复”(Repair)。
- 如果问题仍然存在，请在修复工具中选择“在线修复” ，然后选择(Online Repair)“修复”(Repair)。
5. 更新计算机(Your Computer)上的MS Teams
您的 Teams 应用程序版本可能已过时，从而导致各种问题。已知较旧的应用程序版本会产生此类问题。处理此问题的一种方法是将您的应用程序更新到最新版本(the latest version)。
这样做会带来最新的错误修复，修复应用程序中的问题，并可能添加新功能。
由于您无法通过Teams中的加载屏幕来运行更新检查，因此请使用计算机上的另一个Office应用来更新该应用。(Office)这是有效的，因为无论您使用哪个应用程序启动更新，所有 Office 应用程序都会(all your Office apps are updated)同时更新。
在 Windows 上
- 在您的 PC 上启动 Microsoft Word。
- 选择左侧边栏中的
帐户。(Account)
- Choose Update Options > Update选择右侧的“更新选项 > 立即更新” 。
- 允许该工具查找并安装您的应用程序的最新更新。
- 完成安装更新后
打开Teams 。
在 macOS 上
- 在 Mac 上打开 Microsoft Word。
- Select Help > Check在菜单栏中选择帮助 > 检查更新。(Updates)如果您没有看到此选项，请使用Microsoft AutoUpdate工具，然后选择相同的菜单选项。
- 选择Microsoft Teams旁边的更新(Update)以将应用程序更新到最新版本。
- 或者，您可以通过选择更新工具顶部的
“全部更新”(Update All)来更新所有Office应用程序。(Office)
6.在计算机上卸载并(Your Computer)重新安装 Microsoft Teams(Reinstall Microsoft Teams)
如果您的问题仍然存在，则您的应用程序的核心文件可能已损坏。在这种情况下，您无法手动修复文件，但可以卸载并重新安装应用程序来解决问题。
卸载应用程序会从您的计算机中删除所有应用程序文件(Uninstalling the app removes all the app files)，包括任何有问题的文件。然后，重新安装应用程序会带来新的工作文件。
在 Windows 上
- 打开 PC 上的控制面板。
- 选择(Select Uninstall)“程序”(Programs)下的“卸载程序” 。
- 在列表中选择您的Microsoft Office安装，然后选择顶部的卸载。(Uninstall)
- (Choose Yes)在用户帐户控制提示中(User Account Control)选择是。
- (Select Uninstall)在打开的工具中选择卸载并完成该过程。
- 运行Office安装程序以重新安装Teams和其他Office应用程序。
在 macOS 上
- 打开Finder窗口并选择Go > Applications。
- 选择(Select)所有Office应用程序，右键单击选定的应用程序，然后选择“移至(Move)废纸篓”(Trash)。
- Select Go > Go在 Finder 菜单栏中
选择前往 > 前往文件夹。(Folder)
- 在打开的框中键入以下内容并按 Enter：~/Library
- 访问容器(Containers)文件夹。然后，选择以下文件夹，(Trash)右键单击选定的文件夹，然后选择移至(Move)废纸篓。Microsoft 错误报告Microsoft Excel com.microsoft.netlib.shipassertprocess com.microsoft.Office365ServiceV2 Microsoft Outlook Microsoft PowerPoint com.microsoft.RMS-XPCService Microsoft Word Microsoft OneNote
- 返回(Head)目录并打开Group Containers文件夹。
- 将以下文件夹复制到Mac上的安全位置。然后，删除文件夹。备份这些文件夹可确保您的Outlook数据保持完整。
UBF8T346G9.ms
UBF8T346G9.Office
UBF8T346G9.OfficeOsfWebHost
- (Remove Teams)通过右键单击 Dock 中的应用程序并(Dock)选择选项 >从Dock中(Dock)删除(Remove)，从 Dock 中(Dock)删除 Teams。
- 重新启动您的 Mac。
- 运行(Run)Office安装程序以重新安装Teams和其他Office应用程序。
解决Windows(Windows)和Mac上 Microsoft Teams 的加载屏幕问题
如果您要参加一个紧急会议或在Teams(Teams)中执行其他任务，那么当应用程序无法通过加载屏幕时，您会感到沮丧。如上所述，
Teams这样做的原因有多种。
按照上述方法操作后，您的 Teams 问题应该得到解决(your Teams issue should be resolved)。然后，您可以开始参加会议(start attending meetings)以及从应用程序
创建您自己的会议。(creating your own)
Microsoft Teams Stuck on Loading Screen? 6 Ways to Fix
Microsoft Teams gets stuck on the loading screen for various reasons. If you’re experiencing this problem, your app may be incompatible with your operating system version, the app’s cache files may be corrupt, or there may be another issue. We’ll show you a few ways to fix the problem so you can use the app as usual.
Other causes of the issue include the app’s core files becoming corrupt, you using an obsolete app version, your computer having a minor glitch, and more.
1. Restart Your Windows 10/11 or Mac Computer
When Teams gets stuck on the loading screen, the first fix to apply is to close the app and reboot your computer. Doing so often fixes minor issues with your system, allowing you to use your Teams app as normal.
Make sure to save your unsaved work before powering off your device, or you risk losing your data.
To reboot a Windows PC, open the Start menu, select the Power icon, and choose Restart.
Mac users can reboot their machines by selecting the Apple logo in your screen’s top-left corner and choosing Restart.
Open the Teams app when you’ve restarted your computer.
2. Run Microsoft Teams in Compatibility Mode
A possible reason Teams is malfunctioning is that the app has a compatibility issue. Although the app is supposed to work on modern operating systems, sometimes a compatibility problem crops up.
In this case, you can run the app in compatibility mode on your Windows PC. This makes your app think it’s running on an older version of the operating system.
You don’t have to do this if you’re on a Mac.
- Right-click the Teams icon on your desktop and choose Properties.
- Access the Compatibility tab in Properties.
- Activate the Run this program in compatibility mode for option.
- Select Windows 7 from the drop-down menu.
- Choose Apply followed by OK at the bottom.
- Double-click your Teams desktop shortcut to launch the app in compatibility mode.
3. Fix Microsoft Teams by Clearing the App Cache
Like many other apps, Teams stores cache files on your computer to speed up various app features. It’s possible this cache has gone corrupt, causing the app’s features to malfunction.
In this case, you can clear your app’s cache files to resolve your loading screen issue. Clearing the cache doesn’t delete your data in the app.
On Windows
- Right-click Start and choose Task Manager.
- Right-click Microsoft Teams in Task Manager and select End task. This ensures the app is fully closed before you delete the app’s cache.
- Launch a Run dialog box by pressing Windows + R. Then, type the following in the box and press Enter: %appdata%\Microsoft\Teams
- Select all files in the folder by pressing Ctrl + A.
- Choose the delete icon at the top to delete these files.
- Launch Microsoft Teams on your PC.
On macOS
- Press the Option + Command + Esc keys on your Mac’s keyboard.
- Select Microsoft Teams on the list and choose Force Quit. This closes the Teams app.
- Launch a Finder window and select Go > Go to Folder. Alternatively, press Command + Shift + G.
- Type the following in the box that opens and press Enter:
~/Library/Application Support/Microsoft/Teams
- Select all the files in the folder by pressing Command + A. Then, drag all the files to Trash.
- Launch Keychain Access on your Mac.
- Find and delete all the entries related to Microsoft Teams in Keychain Access.
- Open the Microsoft Teams app.
4. Repair the Microsoft Teams App
If your Teams app continues to be stuck on the loading screen, try Microsoft Office’s repair tool to repair the app. This tool scans your Office apps for issues and allows you to fix problems with those apps.
Again, you can only use this method on Windows.
- Open Start, type Control Panel, and select the item with that name in the search results.
- Choose Uninstall a program under Programs on the following screen.
- Select your Microsoft Office installation on the list and choose Change at the top.
- Select Yes in the User Account Control prompt.
- Choose Quick Repair and select Repair.
- If your issue persists, select Online Repair in the repair tool and choose Repair.
5. Update MS Teams on Your Computer
Your Teams app version might be outdated, causing all sorts of problems. Older app versions are known to create such issues. One way to deal with this issue is to update your app to the latest version.
Doing so brings the latest bug fixes that patch the issues in your app, and possibly add new features.
Since you can’t get past the loading screen in Teams to run an update check, use another Office app on your computer to update the app. This works because all your Office apps are updated at the same time regardless of what app you use to initiate an update.
On Windows
- Launch Microsoft Word on your PC.
- Select Account in the left sidebar.
- Choose Update Options > Update Now on the right.
- Allow the tool to find and install the latest updates for your apps.
- Open Teams when you’ve finished installing updates.
On macOS
- Open Microsoft Word on your Mac.
- Select Help > Check for Updates in the menu bar. If you don’t see this option, use the Microsoft AutoUpdate tool and then choose the same menu option.
- Select Update next to Microsoft Teams to update the app to the latest version.
- Optionally, you can update all your Office apps by choosing Update All at the top of the update tool.
6. Uninstall and Reinstall Microsoft Teams on Your Computer
If your issue persists, it’s likely your app’s core files are corrupt. In this case, you can’t manually fix the files, but you can uninstall and reinstall the app to resolve your problem.
Uninstalling the app removes all the app files from your machine, including any faulty ones. Then, reinstalling the app brings new working files.
On Windows
- Open Control Panel on your PC.
- Select Uninstall a program under Programs.
- Choose your Microsoft Office installation on the list and select Uninstall at the top.
- Choose Yes in the User Account Control prompt.
- Select Uninstall in the tool that opens and finish the process.
- Run your Office installer to reinstall Teams and other Office apps.
On macOS
- Open a Finder window and select Go > Applications.
- Select all your Office apps, right-click a selected app, and choose Move to Trash.
- Select Go > Go to Folder in Finder’s menu bar.
- Type the following in the box that opens and press Enter: ~/Library
- Access the Containers folder. Then, select the following folders, right-click a selected folder, and choose Move to Trash.
Microsoft Error Reporting
Microsoft Excel
Com.microsoft.netlib.shipassertprocess
com.microsoft.Office365ServiceV2
Microsoft Outlook
Microsoft PowerPoint
com.microsoft.RMS-XPCService
Microsoft Word
Microsoft OneNote
- Head back a directory and open the Group Containers folder.
- Copy the following folders to a safe location on your Mac. Then, delete the folders. Backing up these folders ensures your Outlook data remains intact.
UBF8T346G9.ms
UBF8T346G9.Office
UBF8T346G9.OfficeOsfWebHost
- Remove Teams from your Dock by right-clicking the app in the Dock and choosing Options > Remove from Dock.
- Reboot your Mac.
- Run the Office installer to reinstall Teams and other Office apps.
Troubleshooting Microsoft Teams’ Loading Screen Issue on Windows and Mac
If you have an urgent meeting to attend or another task to do in Teams, it gets frustrating when the app won’t get past the loading screen. There are various reasons Teams behaves this way, as explained above.
Once you follow the methods outlined above, your Teams issue should be resolved. You can then start attending meetings as well as creating your own from the app.
