您^(Are)无法更新您在Microsoft Teams中的状态吗？您在Teams中是否总是显示“^(Teams)离线^(Offline)”或“离开” ？本文中的疑难解答建议应该可以帮助您解决问题。

1. 等待 3-5 分钟

如果您的计算机处于非活动状态达五分钟或更长时间，Teams 会将您的状态更改为“离开”。当您恢复使用计算机时，您的 Teams 状态应该会自动更改。

如果没有，Microsoft 建议至少等待三分钟^{(Microsoft recommends waiting at least three minutes)}，让Teams更新您的状态。如果 5 分钟后没有任何变化，请重置您的状态（请参阅下一节）。

2.重置和更改状态

Microsoft Teams应用的临时故障可能会阻止你更改状态。如果您的Microsoft Teams状态卡住了，请执行“状态重置”并再次尝试更改您的状态。

1. 打开Microsoft Teams应用并在右上角选择您的个人资料图片/图标。
2. 在您的帐户名称或电子邮件地址下方选择当前状态。

1. 选择重置状态选项。

选择一个新的状态选项并检查Microsoft Teams是否更新了你的状态。

3. 检查Microsoft Teams 服务运行状况^{(Microsoft Teams Service Health)}

如果Teams^(Teams)遇到与服务器相关的停机 ，Microsoft Teams应用程序可能无法更新您的状态。

在 Web 浏览器中访问Microsoft Service Health或Office Service Health门户，检查^{(Office Service Health)}Microsoft Teams是否已启动并正在运行。

“ Teams（客户^(Customer)）”旁边的绿色复选标记图标表示该服务已启动并正在运行，而红色 X 图标表示Teams存在问题。

与服务器相关的停机或中断通常会在一瞬间修复。如果问题持续数小时或数天，请 联系 Microsoft 支持。^{(Contact Microsoft Support)}

4.强制退出^{(Force Quit)}并重启 Microsoft Teams^{(Restart Microsoft Teams)}

强制退出并重新打开Teams应用程序修复了此 Reddit 线程中一些^{(this Reddit thread)}Teams用户的状态问题。

^{(Force Quit Microsoft Teams)}通过Windows 任务管理器^{(Windows Task Manager)}强制退出 Microsoft Teams

按照以下步骤强制关闭 Windows PC 上的 Teams。

1. Press Ctrl + Shift + Esc启动Windows 任务管理器^{(Windows Task Manager)}。
2. 选择 Microsoft Teams^{(Select Microsoft Teams)}，然后选择顶部菜单上的结束任务按钮。

或者，右键单击Microsoft Teams并在上下文菜单中选择结束^(End)任务。

您还可以从Windows 设置^{(Windows Settings)}菜单 强制退出Microsoft Teams 。

^{(Force Quit Teams)}通过Windows 设置菜单^{(Windows Settings Menu)}强制退出团队

1. 转到Settings > Apps > InstalledMicrosoft Teams旁边的三点菜单图标，然后选择“高级^(Advanced)选项”。

1. 滚动到“终止^(Terminate)”部分并选择终止^(Terminate)按钮以强制关闭Microsoft Teams。

^{(Force Quit Microsoft Teams)}在 macOS 中 强制退出 Microsoft Teams

1. Press Command + Option + Esc打开“强制退出应用程序”窗口。
2. 选择 Microsoft Teams^{(Select Microsoft Teams)}，然后选择“强制退出^{(Force Quit)}”按钮。

1. ^{(Select Force Quit)}在确认提示中再次 选择强制退出。

5.更新微软团队

更新设备上的Microsoft Teams应用可以修复导致某些功能出现故障的错误^{(bugs causing some features to malfunction)}。

^{(Update Microsoft Teams)}更新适用于家庭^(Home)或小型企业的^{(Small Business)}Microsoft Teams ( Windows )

按照以下步骤更新Microsoft Teams的“家庭或小型企业”版本。

1. 在您的计算机上打开Microsoft Teams应用程序，选择搜索栏旁边的三点图标，然后选择设置^(Settings)。

1. 选择左下角的 关于团队。^(Teams)

如果您的应用程序版本已过时， Teams^(Teams)将自动安装更新。

更新 Microsoft Teams^{(Update Microsoft Teams)} for Work或School ( Windows )

按照以下步骤更新Microsoft Teams的“^{(Microsoft Teams)}工作^(Work)或学校”版本。

1. 打开Microsoft Teams，选择个人资料图片/图标旁边的三点图标，然后选择检查^(Check)更新。

1. 等待^(Wait)Microsoft Teams在后台下载并安装最新的应用程序版本。

1. 选择请^(Please)立即刷新以完成应用程序更新。

在 macOS 上更新 Microsoft Teams

1. 打开Microsoft Teams，选择个人资料图片旁边的三点图标，然后选择检查^(Check)更新。

Microsoft Teams将在后台自动更新。

1. 等待^(Wait)“我们已更新应用程序”成功消息，然后选择请^(Please)立即刷新以安装更新。

尝试在应用程序重新启动时更改您的状态。如果问题仍然存在，请清除Microsoft Teams缓存。

6. 清除 Microsoft Teams 缓存

Microsoft Teams构建缓存文件以帮助应用顺利运行。这些缓存文件有时会损坏，从而导致Microsoft Teams出现故障。

清除 Microsoft Teams 缓存文件^{(Clearing Microsoft Teams cache files)}会刷新应用程序并允许它再次正确更新您的状态。

清除Windows中的Microsoft Teams 缓存^{(Microsoft Teams Cache)}

关闭 Microsoft Teams^{(Close Microsoft Teams)}并按照以下步骤删除其缓存文件。

1. 按^(Press)Windows键 + R 打开Windows运行^{(Windows Run)}框。
2. 将%appdata% \Microsoft\Teams粘贴到“运行”^(Run)框中，然后选择“确定”。

1. 按 Ctrl^{(Press Ctrl)} + A 并选择顶部菜单上的 bin 图标以删除文件夹中的所有文件。

关闭文件资源管理器^{(File Explorer)}，重新打开Teams，然后再次尝试更新您的状态。

清除 Mac 上的 Microsoft Teams 缓存

关闭或强制退出 Microsoft Teams^{(force-quit Microsoft Teams)}，然后按照以下步骤清除Mac上的应用缓存。

1. 打开Finder，选择菜单栏上的前往，然后选择前往文件夹^(Folder)。

1. ^(Paste)将~/Library/Application Support/Microsoft/Teams粘贴到对话框中，然后按Return键。

1. 按 Command^{(Press Command)} + A 选择文件夹中的所有项目。然后^(Afterward)，右键单击所选内容并选择移动^(Move)到Bin。

清除缓存文件后重新打开 Teams^{(Reopen Teams)}并检查您是否可以更新您的状态。

7. 修复和重置 Microsoft Teams^{(Reset Microsoft Teams)}

^{(Repair Microsoft Teams)}如果应用仍无法更新您的状态，请 修复 Windows PC 上的 Microsoft Teams 。

终止或强制关闭Microsoft Teams并按照以下步骤进行修复

1. 转到Settings > Apps > InstalledMicrosoft Teams旁边的三点菜单图标，然后选择“高级^(Advanced)选项”。

在Windows 10中，转到Settings > Apps > AppsMicrosoft Teams旁边的菜单图标。

1. 滚动到“重置”部分，然后选择“修复^(Repair)”按钮。

重新启动 Microsoft Teams^{(Restart Microsoft Teams)}并在“修复”按钮旁边看到复选标记图标时尝试更新您的状态。

^{(Reset Microsoft Teams)}如果应用程序在修复操作后仍未更新您的状态，请重置 Microsoft Teams 。请注意，重置Teams将删除应用程序的数据并注销您的帐户。

1. 返回 Microsoft Teams“高级选项”页面（参见步骤 1）并选择“重置^(Reset)”部分 中的重置^(Reset)按钮。
2. 在弹出窗口中再次 选择重置以继续。^(Reset)

1. ^{(Reopen Teams)}重置操作完成后重新打开 Teams 。登录您的Teams帐户并检查您是否可以更新您的状态。

8. 将Teams取消注册为Office聊天应用^{(Chat App)}程序

如果 Teams 是您计算机上用于Office 应用程序^{(Office applications)}的默认聊天应用，它可以自动更改您的状态。按照以下步骤取消注册Teams作为Office的聊天应用程序。

1. 打开Teams，选择右上角的三点图标，然后选择设置^(Settings)。

1. 在“常规”选项卡中，取消选中将Teams 注册^{(Register Teams)}为Office的聊天应用程序。

关闭^(Close)并重新打开应用程序并检查Teams是否停止自动更改您的状态。

9.在Microsoft Teams Admin Center中更改共存模式^{(Coexistence Mode)}

如果您最近将您的组织或团队从Skype for Business升级到Microsoft Teams，则该应用（即Teams）默认为“孤岛”共存模式。

Islands 共存模式^{(Islands coexistence mode)}允许组织中的用户同时使用Skype for Business和Teams。然而， Islands^(Islands)模式的一个缺点是它有时会干扰Teams状态更新。

如果您组织中的用户无法更新其状态，请在Microsoft Teams管理中心 将共存模式更改为“仅限团队” 。^(Teams)

打开Microsoft Teams管理中心并转到Teams > Teams升级设置。在“共存^{(Coexistence)}模式”下拉菜单中选择“仅团队”，然后选择“^{(Select Teams)}保存^(Save)” 。

10. 更改您在Teams for Web或Mobile上的^(Mobile)状态^(Status)

如果桌面客户端未更新您 的状态，请尝试在Teams移动或 Web 应用中更改您的状态。

更改团队移动应用程序的状态

1. 打开Teams移动应用（Android或 iOS）并点击左上角的个人资料图片。
2. 点击您的当前状态（在您的个人资料名称或电子邮件下方）并选择您的首选状态。

更改网络版团队的状态

1. 在浏览器中访问teams.microsoft.com并使用您的^{(teams.microsoft.com)}Microsoft帐户登录以访问Teams Web 应用程序^{(Teams web app)}。
2. 在右上角选择您的个人资料照片。
3. 选择当前状态并将其更改为您的偏好。

修复 Microsoft Teams 状态更新

重新启动^(Reboot)您的计算机，卸载并重新安装Microsoft Teams，或者如果Teams仍无法更新您的状态 ，请联系 Microsoft 支持。^{(contact Microsoft Support)}

Microsoft Teams Status Not Updating? 10 Fixes to Try

Are you υnable to update your statuѕ in Microsoft Teams? Do you always appear “Offline” or “Away” in Teams? The troubleshooting recommendations in this article should help you fix the issue.

1. Wait 3-5 Minutes

Teams changes your status to “Away” if your computer is inactive for five minutes or more. Your Teams status should automatically change when you resume using your computer.

If it doesn’t, Microsoft recommends waiting at least three minutes for Teams to update your status. Reset your status (see the next section) if nothing changes after 5 minutes.

2. Reset and Change Status

A temporary glitch with the Microsoft Teams app might prevent you from changing your status. If your Microsoft Teams status is stuck, perform a “status reset” and try changing your status again.

1. Open the Microsoft Teams app and select your profile picture/icon in the top-right corner.
2. Select the current status below your account name or email address.

1. Select the Reset Status option.

Select a new status option and check if Microsoft Teams updates your status.

3. Check Microsoft Teams Service Health

The Microsoft Teams app might fail to update your status if the Teams is experiencing server-related downtime.

Visit the Microsoft Service Health or Office Service Health portals in your web browser and check if Microsoft Teams is up and running.

A green checkmark icon next to “Teams (Customer)” signifies that the service is up and running, while a red X icon indicates issues with Teams.

Server-related downtime or outage are often fixed in a flash. Contact Microsoft Support if the issue persists for hours or days.

4. Force Quit and Restart Microsoft Teams

Force-quitting and reopening the Teams app fixed some Teams users’ status issues in this Reddit thread.

Force Quit Microsoft Teams via Windows Task Manager

Follow the steps below to force close Teams on your Windows PC.

1. Press Ctrl + Shift + Esc to launch the Windows Task Manager.
2. Select Microsoft Teams and select the End task button on the top menu.

Alternatively, right-click Microsoft Teams and select End task on the context menu.

You can also force-quit Microsoft Teams from the Windows Settings menu.

Force Quit Teams via Windows Settings Menu

1. Go to Settings > Apps > Installed apps, select the three-dot menu icon next to Microsoft Teams, and select Advanced options.

1. Scroll to the “Terminate” section and select the Terminate button to force-close Microsoft Teams.

Force Quit Microsoft Teams in macOS

1. Press Command + Option + Esc to open the “Force Quit Applications” window.
2. Select Microsoft Teams and select the Force Quit button.

1. Select Force Quit again on the confirmation prompt.

5. Update Microsoft Teams

Updating the Microsoft Teams app on your device can fix bugs causing some features to malfunction.

Update Microsoft Teams for Home or Small Business (Windows)

Follow the steps below to update the “Home or Small Business” version of Microsoft Teams.

1. Open the Microsoft Teams app on your computer, select the three-dot icon next to the search bar, and select Settings.

1. Select About Teams in the bottom-left corner.

Teams will automatically install an update if you have an outdated app version.

Update Microsoft Teams for Work or School (Windows)

Follow the steps below to update the “Work or School” version of Microsoft Teams.

1. Open Microsoft Teams, select the three-dot icon next to the profile picture/icon, and select Check for updates.

1. Wait while Microsoft Teams downloads and installs the latest app version in the background.

1. Select Please refresh now to complete the app update.

Update Microsoft Teams on macOS

1. Open Microsoft Teams, select the three-dot icon next to your profile picture, and select Check for updates.

Microsoft Teams will automatically update itself in the background.

1. Wait for a “We’ve updated the app” success message and select Please refresh now to install the update.

Try changing your status when the app comes back on. Clear the Microsoft Teams cache if the problem persists.

6. Clear Microsoft Teams Cache

Microsoft Teams builds up cache files to help the app run smoothly. These cache files sometimes get corrupt, thereby causing Microsoft Teams to malfunction.

Clearing Microsoft Teams cache files refreshes the app and allows it to update your status correctly again.

Clear Microsoft Teams Cache in Windows

Close Microsoft Teams and follow these steps to delete its cache files.

1. Press the Windows key + R to open the Windows Run box.
2. Paste %appdata%\Microsoft\Teams in the Run box and select OK.

1. Press Ctrl + A and select the bin icon on the top menu to delete all files in the folder.

Close the File Explorer, reopen Teams, and try updating your status again.

Clear Microsoft Teams Cache on Mac

Close or force-quit Microsoft Teams and follow the steps below to clear the app’s cache on your Mac.

1. Open Finder, select Go on the menu bar, and select Go to Folder.

1. Paste ~/Library/Application Support/Microsoft/Teams in the dialog box and press Return.

1. Press Command + A to select all items in the folder. Afterward, right-click the selection and select Move to Bin.

Reopen Teams after clearing its cache files and check if you can update your status.

7. Repair and Reset Microsoft Teams

Repair Microsoft Teams on your Windows PC if the app still won’t update your status.

Terminate or force-close Microsoft Teams and follow the steps below to repair

1. Go to Settings > Apps > Installed apps, select the three-dot menu icon next to Microsoft Teams and select Advanced options.

In Windows 10, go to Settings > Apps > Apps & features and select the menu icon next to Microsoft Teams.

1. Scroll to the “Reset” section and select the Repair button.

Restart Microsoft Teams and try updating your status when you see a checkmark icon next to the “Repair” button.

Reset Microsoft Teams if the app still won’t update your status after the repair operation. Note that resetting Teams will delete the app’s data and sign out your account.

1. Return to the Microsoft Teams “Advanced options” page (see step #1) and select the Reset button in the “Reset” section.
2. Select Reset again on the pop-up to proceed.

1. Reopen Teams when the reset operation is complete. Sign in to your Teams account and check if you can update your status.

8. De-register Teams as Chat App for Office

Teams can automatically change your status if it’s your computer’s default chat app for Office applications. Follow the steps below to de-register Teams as the chat app for Office.

1. Open Teams, select the three-dot icon in the top-right corner, and select Settings.

1. In the “General” tab, uncheck Register Teams as the chat app for Office.

Close and reopen the application and check if Teams stops changing your status automatically.

9. Change Coexistence Mode in Microsoft Teams Admin Center

If you recently upgraded your organization or team from Skype for Business to Microsoft Teams, the app (i.e., Teams) defaults to an “Islands” coexistence mode.

The Islands coexistence mode allows users in your organization to use Skype for Business and Teams simultaneously. A downside of the Islands mode, however, is that it sometimes messes with Teams status updates.

If users in your organization can’t update their status, change the coexistence mode to “Teams only” in the Microsoft Teams admin center.

Open the Microsoft Teams admin center and go to Teams > Teams upgrade settings. Select Teams only in the “Coexistence mode” drop-down menu and select Save.

10. Change Your Status on Teams for Web or Mobile

Try changing your status in the Teams mobile or web apps if the desktop clients don’t update your status.

Change Status on Teams Mobile Apps

1. Open the Teams mobile app (Android or iOS) and tap your profile picture in the top-left corner.
2. Tap your current status (below your profile name or email) and select your preferred status.

Change Status on Teams for Web

1. Visit teams.microsoft.com in your browser and sign in with your Microsoft account to access the Teams web app.
2. Select your profile picture in the top-right corner.
3. Select the current status and change it to your preference.

Fix Microsoft Teams Status Updates

Reboot your computer, uninstall and reinstall Microsoft Teams, or contact Microsoft Support if Teams still won’t update your status.

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