您是否尝试在 iPhone 上使用语音信箱(get your voicemail to work)但没有成功？我们都经历过这样的情况，这可能会令人沮丧。幸运的是，有不同的方法可以帮助您解决这个问题。在本文中，我们将探讨 11 个修复程序，帮助您的语音邮件重新恢复正常工作。
另外，如果您有Android 智能(Android)手机，请查看我们有关修复 Android 语音邮件的(fixing voicemail on Android)故障排除指南。
1. 确认您的 iPhone 已正确
设置语音信箱(Set Up)
在尝试任何建议的修复之前，您应该检查您的 iPhone 是否设置了语音信箱(your iPhone has its voicemail set up)。即使您确定最近没有触摸过这些设置，并且只是停止接收语音邮件，某些 iPhone 更新也可能会重置这些设置。
打开“电话”(Open Phone)并点击“语音邮件”(Voicemail)选项卡以查看其是否已启用。
你也可以：
- 前往设置。
- 选择电话。
- 检查是否有“更改语音信箱密码”(Change Voicemail Password)选项。如果您可以看到它，则表明您的语音信箱已设置。
2.清空您的语音信箱
如果您的 iPhone 语音邮件收件箱已满，您将无法接收新的语音邮件。语音邮件(Voicemail)存储空间有限，并且由于当今有许多垃圾电话，它很快就会被填满。以下是删除旧语音邮件的方法：
- 转到电话应用程序。
- 点击语音邮件选项卡。
- (Tap Edit)点击右上角的
编辑，然后选择您要删除的语音邮件。
- 点击(Tap Delete)屏幕右下角的删除。
- 如果您想保存一些重要的语音邮件，最好执行备份。
3. 直接拨打您的语音信箱
也许您正在接收语音邮件，但 iPhone 的可视语音邮件不起作用。您始终可以通过拨打语音信箱的老式方式查看语音留言。
去做这个：
- 打开电话应用程序。
- 确保(Make)您位于键盘上。按住数字一。
- 这将呼叫您的语音信箱。
- 从那里检查您的消息。
4. 检查运营商设置更新(Carrier Settings Update)
运营商设置需要定期更新。这些更新不会经常发布，但一旦发布，它们可以解决与运营商呼叫功能相关的许多问题。其中之一是在 iPhone 上接收语音邮件。
更新运营商设置很简单：
- 前往设置。选择常规。
- 要查看您的运营商设置，请转至关于(About)。
- 如果有可用更新，您将看到“安装(Install)运营商更新”消息。点击更新(Tap Update)并等待您的手机下载并安装它。
5. 重启手机
您可能没有收到任何新的 iPhone 可视语音邮件，因为问题出在您的 iPhone 软件上。简单的重新启动可能会解决此问题。重新启动 iPhone 的方式取决于您的型号。
对于较新型号的 iPhone X、iPhone 11 及更高版本，请同时按住任一音量按钮和侧面按钮，直到出现关机滑块。
对于较新的型号，请按住侧面按钮，直到出现关闭电源滑块。
如果您需要有关此步骤的更多帮助，
请查看我们有关如何重新启动 iPhone 的详细文章。(how to restart your iPhone)
6.关闭并重新打开(Again)蜂窝服务(Cellular Service Off)
重置蜂窝网络服务可能会解决语音邮件问题，尤其是当它们下载速度不够快时。如果您在收到未接来电数小时后收到语音邮件通知，则意味着您遇到了蜂窝服务问题。要解决此问题，只需将其关闭然后重新打开即可。
- 前往设置。
- 选择蜂窝数据或移动数据。
- 关闭(Toggle)蜂窝数据(Cellular Data)或移动数据(Mobile Data)。
- 等待大约 30 秒并将其重新打开。
您可以通过重新启动 iPhone，或将其切换到飞行(Airplane)模式然后退出来执行此操作。
如果您仍然遇到问题，请尝试切换到 Wi-Fi 网络，看看这是否可以解决语音邮件问题。
7. 启用 Wi-Fi 通话
另一种加快语音邮件下载速度的方法是在 iPhone 上启用 Wi-Fi通话。(Calling)如果您居住在蜂窝网络连接较差的地区，则尤其如此。
- 前往“设置”并点击“电话”。
- 选择 Wi-Fi 通话。
- (Tap Wi-Fi Calling)点按此 iPhone 上的Wi-Fi 通话。弹出对话框时，点击启用(Enable)。
就这样，你成功地打开了它。
8. 确保呼叫转移(Call Forwarding)已关闭
呼叫转移(Forwarding)将所有呼叫重定向至另一个电话号码。如果您启用了此功能，那么您收不到任何新的语音邮件就不足为奇了。默认情况下，呼叫转移(Forwarding)处于禁用状态，但如果您在“设置”(Settings)中进行操作，您可能会意外打开它。
要禁用呼叫转移：
- 打开“设置”(Settings)应用程序并选择“电话”(Select Phone)。
- 点击呼叫转接。
- 将其关闭。
如果您在设置中没有看到此选项，请不要担心。并非所有运营商都启用此服务。
9. 重置语音信箱密码
更改语音邮件密码可能会帮助您避免在 iPhone 上收到任何新的语音邮件。最好的方法是致电运营商的客户服务，或登录他们的网站。某些运营商可能会让您直接从他们的应用程序更改语音信箱密码。
您也可以通过iPhone 上的
“设置”(Settings)进行操作。
- 转到“设置”并选择“电话”。
- 点击更改语音信箱密码。
- 出现提示时输入并重新输入新密码（密码）。
10.重置网络设置
如果建议的修复方法均无法解决您的语音邮件问题，您应该尝试重置网络设置。这还可以帮助解决您可能遇到的任何其他网络问题，例如移动数据问题、掉线或一直未接来电。
要重置网络设置：
- 转到“设置”并点击“常规”。
- (Scroll)一直向下滚动并选择“传输”(Transfer)或“重置(Reset)iPhone”。
- 然后点击重置。
- 最后选择重置网络设置(Reset Network Settings)。
注意：您不必担心丢失任何存储的数据。
11.联系您的运营商(Carrier)和/或Apple 支持(Apple Support)
如果上述方法均无法帮助您，您应尝试联系您的运营商以获取进一步帮助。他们可能会深入了解您的 iPhone 或他们的服务出了什么问题。按照他们的说明进行操作，希望您很快就能修复 iPhone 上无法使用的语音信箱问题。最后的办法是联系苹果公司(Apple)，看看他们是否可以修复你的手机。苹果(Apple)商店的专家通常可以快速解决您手机遇到的任何问题，但这可能最终会花费您一些额外的现金。
Voicemail Not Working On Your iPhone? Try These 11 Fixes
Are you trying to get your voicemail to work on your iPhone but not having any luck? We’ve all been there, and it can be frustrating. Luckily, there are different methods that may help you solve this issue. In this article, we’ll explore 11 fixes that will help get your voicemail working again.
Also, if you have an Android smartphone, check out our troubleshooting guide on fixing voicemail on Android.
1. Confirm That Your iPhone has Voicemail Set Up properly
Before you try any of the proposed fixes, you should check if your iPhone has its voicemail set up. Even if you are sure you didn’t touch the settings recently, and you simply stopped receiving voicemails, some iPhone updates can reset the settings.
Open Phone and tap the Voicemail tab to see if it’s enabled.
You can also:
- Go to Settings.
- Select Phone.
- Check if there’s a Change Voicemail Password option. If you can see it, your voicemail is set up.
2. Empty Your Voicemail Box
If your iPhone voicemail inbox is full, you won’t be able to receive new voicemail messages. Voicemail storage is limited, and with today’s many spam calls, it can get filled up pretty quickly. Here’s how you can delete old voicemails:
- Go to Phone app.
- Tap the Voicemail tab.
- Tap Edit at the top-right corner and select the voicemails you’ll delete.
- Tap Delete at the bottom right corner of the screen.
- If you have some important voice messages you’d like to save, it would be smart to perform a backup.
3. Call Your Voicemail Directly
Perhaps you’re receiving voicemail but the iPhone’s visual voicemail isn’t working. You can always check your voice messages the old-fashioned way, by calling the voicemail.
To do this:
- Open the Phone app.
- Make sure you are on the keypad. Press and hold number one.
- This’ll call your voicemail.
- Check your messages from there.
4. Check for Carrier Settings Update
The carrier settings need regular updating. These updates are not released very often, but when they are, they can fix many issues related to your carrier’s call features. One of them is getting voicemails on your iPhone.
Updating carrier settings is easy:
- Go to Settings. Select General.
- To view your carrier settings go to About.
- If there’s an update available, you’ll see the Install a carrier update message. Tap Update and wait while your phone downloads and installs it.
5. Restart Your Phone
It’s possible you are not receiving any new iPhone visual voicemail because the issue is with your iPhone’s software. A simple restart might resolve this issue. How you restart your iPhone will depend on the model you have.
For the newer models, iPhone X, iPhone 11, and later, press and hold either of the volume buttons and the side button simultaneously, until the power-off slider appears.
For later models, press and hold the side button until the power-off slider appears.
Check our detailed article on how to restart your iPhone if you need more help with this step.
6. Turn the Cellular Service Off and On Again
Resetting the cellular network service may fix the voicemail problems, especially if they are not downloading fast enough. If you receive a voicemail notification hours after you receive a missed call, it means you have cellular service issues. To resolve it, simply turn it off and on again.
- Go to Settings.
- Select Cellular or Mobile Data.
- Toggle off Cellular Data or Mobile Data.
- Wait for around 30 seconds and toggle it back on.
You can do this by restarting your iPhone, or by switching it to Airplane mode and out of it.
If you’re still having issues, try switching to a Wi-Fi network and see if this fixes the voicemail issue.
7. Enable Wi-Fi Calling
Another way to make your voicemail download faster is to enable Wi-Fi Calling on your iPhone. This is especially true if you live in an area with a poor cellular connection.
- Go to Settings and tap Phone.
- Select Wi-Fi Calling.
- Tap Wi-Fi Calling on This iPhone. When a dialog box pop-up, tap Enable.
And that’s it, you successfully turned it on.
8. Make Sure Call Forwarding Is Off
Call Forwarding redirects all calls to another phone number. If you have this enabled, it’s no wonder why you are not receiving any new voicemails. Call Forwarding is disabled by default, but you might have turned it on by accident if you played around the Settings.
To disable Call Forwarding:
- Open the Settings app and Select Phone.
- Tap Call Forwarding.
- Toggle it off.
If you don’t see this option in your settings, don’t worry. Not all carriers have this service enabled.
9. Reset Voicemail Password
Changing your voicemail password might help you with not receiving any new voicemail on your iPhone. The best way to do it is to call your carrier’s customer service, or by logging into their website. Some carriers might let you change your voicemail password directly from their app.
You can also do it from Settings on your iPhone.
- Go to Settings and select Phone.
- Tap Change Voicemail Password.
- Enter and re-enter the new password (passcode) when prompted.
10. Reset Network Settings
If none of the proposed fixes helped your voicemail issues, you should try resetting the network settings. This can also help with any other network issues you might experience such as mobile data issues, dropped calls, or getting missed calls all the time.
To reset network settings:
- Go to Settings and tap General.
- Scroll all the way down and select Transfer or Reset iPhone.
- Then tap Reset.
- And finally select Reset Network Settings.
Note: you don’t have to worry about losing any stored data.
11. Contact Your Carrier and/or Apple Support
If none of the above methods helped you, you should try contacting your carrier for further assistance. They might have an insight into what’s wrong with your iPhone or their service. Follow their instructions and hopefully, you can fix the voicemail not working on your iPhone soon. The last resort would be contacting Apple to see if they can fix your phone. The experts at an Apple store can usually make quick work of any issues you’re having with your phone, but that might end up costing you some extra cash.
