作为一名 VR（虚拟现实(Virtual Reality)）爱好者，您可能会对 VR 游戏所取得的令人印象深刻的进步感到惊叹，Oculus Quest就是一个很好的例子。它提供了无需 PC 的沉浸式体验，使其成为有史以来最受欢迎的 VR 耳机。
然而，即使是最好的技术也可能会遇到Oculus Quest控制器问题等问题。本指南将引导您完成一些故障排除技巧，以使您的控制器（和您）恢复正常工作。
注意：在本文中，我们将Quest称为“Oculus” Quest，因为它仍然是大多数人熟悉的品牌，而且事实上，大多数Quest的包装盒上都写有该品牌。然而，该产品的新官方名称是Meta Quest。
1. 使用手势追踪
使用控制器时，可以使用手部跟踪功能作为与耳机的替代交互方法。Oculus Quest(Oculus Quest)和Oculus Quest 2耳机的内置摄像头可跟踪您的手部动作，无需物理控制器。
如果您已更新到最新版本的 Quests 软件，则默认情况下应启用手势追踪。佩戴耳机时，放下控制器并将双手放在耳机前面。您会看到您的手的轮廓出现，这意味着您已准备好使用该功能。
手部(Hand)追踪依靠特定的手势与 VR 环境进行交互。熟悉以下基本手势：
- 点击并捏合：将(Aim)手对准要选择的对象，然后将拇指和其他手指捏在一起。
- 捏合滚动：向内捏合手指并向上、下、向左或向右移动手以滚动。完成后松开手指。
- 手掌(Palm)捏合：将手掌看向眼睛水平，将拇指和食指放在一起，直到进度圈填满，然后松开。
其他手势和交互取决于您正在使用的应用程序或游戏，因此请务必检查应用程序或游戏中的具体说明。但是，这三个主要手势将帮助您完成需要交互的任何系统菜单。
提示：某些Quest游戏还支持使用 Xbox 控制器。虽然这可能不如使用触摸(Touch)控制器
那么身临其境
2. 检查电池
始终(Always)通过检查设备的电源来开始故障排除。确保(Make)您的 Oculus Quest控制器装有新的 AA 电池。使用新的优质碱性电池或可充电电池更换电量不足的电池，以获得最佳性能。(low batteries )确保(Make)电池正确安装在电池盒中。
3、保证充足的充电时间
如果您在 Oculus Quest(Quest)控制器中使用充电电池，请确保在使用前已充足电。电池充电不足可能会导致性能或连接问题。
4. 确保控制器已(Controller Is)打开
这听起来似乎很明显，但请检查您的控制器是否已打开。按住电源按钮直至LED灯亮起。如果没有，电源按钮可能是问题所在，需要进一步调查或更换。
5. 检查控制器的LED 灯(LED Light)
控制器上的 LED 灯提供有价值的状态信息。(LED)如果它闪烁，则控制器可能难以连接到耳机。如果不亮，则可能存在电源或电池问题。有关LED灯模式的更多信息，请参阅Oculus Quest用户手册。
6. 验证控制器与耳机的(Headset)连接(Connection)
有时，问题只是控制器断开连接。打开手机上的Oculus应用，检查控制器是否列在Menu > “设备”(Devices)下。
如果没有，请尝试重新配对，确保配对过程中耳机和控制器之间的距离较近，以实现稳定的连接。
7. 重新启动耳机(Headset)和控制器(Controller)
关闭两台设备并重新打开以解决小故障。如果问题仍然存在，请通过关闭两个设备的电源并取出控制器的电池，然后重新打开它们来执行完全重新启动。
8.在另一个游戏(Game)或应用程序(App)中测试控制器(Controller)
如果控制器无法在特定游戏或应用程序中工作，请在另一个游戏或应用程序中进行测试。这可以帮助您确定问题是与游戏或应用程序相关还是控制器问题。如果控制器在其他地方工作正常，请联系游戏或应用程序开发人员以获取支持。
9. 检查更新
确保(Make)您的Oculus Quest耳机和控制器均具有最新固件。为此，请转到手机上的Oculus应用，点击耳机，然后检查更新。(Oculus)保持设备更新有助于防止兼容性问题并提高整体性能。
10. 配对控制器
如果您的控制器无法连接到耳机，请尝试修复它。
- 打开手机上的Oculus应用，转至Menu >设备
- 转到耳机设置
- 选择控制器
- 选择当前配对但工作不正常的控制器。例如，右控制器(Right Controller)或左控制器(Left Controller)。
- 选择取消控制器配对。
- 在控制器(Controller)下，选择配对新控制器(Pair New Controller)。
按照说明重新配对控制器并测试其是否正常工作。
11. 清洁控制器
污垢(Dirt)和污垢会妨碍控制器的功能。使用柔软的干布清洁外部，小心不要让湿气进入控制器，因为它会损坏内部组件。重点(Focus)关注按钮、触发器和操纵杆，这些地方可能会积聚污垢并导致问题。
避免(Avoid)酒精等刺激性化学物质，尤其是当您遇到杆漂移(stick drift)时。不幸的是，大多数控制器（包括Quest(Quest)和Quest 2 ）中的棒式传感器的性质意味着它们最终会随着触点的退化而漂移。如果无法(Short)完全更换拇指杆组件，解决此问题的唯一方法是校准控制器，直到漂移变得太大而无法进行软件补偿。那么就需要更换。
12. 检查控制器(Controller)是否损坏(Damage)
如果您的控制器在尝试上述步骤后仍无法工作，请目视检查其是否有损坏。查找外壳是否有裂纹或其他可能导致问题的明显问题。如果您发现任何损坏，请考虑更换；如果您认为这是工厂错误，
请联系 Oculus支持寻求帮助。(Support)
13.检查游乐区
Oculus Quest(Oculus Quest)使用外部传感器来跟踪控制器的位置。如果您遇到跟踪问题，请确保您的游乐区域没有可能干扰传感器的障碍物和反射表面。确保房间光线充足，因为照明条件不佳会对跟踪性能产生负面影响。
14.在另一个Oculus Quest上测试控制器(Controller)
如果您可以使用其他Oculus Quest耳机，请尝试使用您的控制器。这可以确定问题是否出在控制器本身或者是否是您的特定耳机的问题。如果控制器在其他耳机上工作，您可能需要进一步对自己的耳机进行故障排除或联系 Quest 支持寻求帮助。
15.考虑外部因素
来自其他设备或 Wi-Fi 网络的射频干扰等外部因素可能会导致 Oculus Quest控制器出现问题。尝试关闭附近的电子设备，看看问题是否仍然存在。如果您使用 Wi-Fi，请考虑切换到不同的频段或将路由器移离游戏区域。
16.检查监护人设置
如果Guardian(Guardian)设置存在问题，您的 Oculus Quest控制器可能无法工作。要检查和重置Guardian设置，请转至耳机和(Guardian)Guardian中的快速设置菜单，然后按照屏幕上的说明进行操作。重置Guardian可以帮助解决控制器的跟踪问题。
17. 恢复出厂设置 Oculus Quest
作为最后的手段，请考虑将Oculus Quest耳机(Quest)恢复出厂设置(factory reset)。这将擦除所有数据并将设备恢复到原始设置。在继续之前，请确保您已备份所有关键数据。要执行恢复出厂设置：
- 打开手机上的 Quest 应用程序。
- 转至菜单 > 设备。
- 选择耳机设置。
- 选择高级设置。
- 选择恢复出厂设置。
- 最后，选择重置。
现在从头开始设置您的 Quest，看看这是否解决了您的控制器问题。
18 联系 Oculus 支持
如果您的控制器仍然无法工作，请联系Oculus 支持(Oculus Support)。提供问题的详细描述以及您为解决问题所采取的任何步骤。Oculus 支持(Oculus Support)可以帮助诊断问题，提供有关如何修复问题的进一步指导，或确定是否需要更换。
Oculus Quest Controller Not Working? 18 Fixes to Try
As a VR (Virtual Reality) enthusiast, you’ve probably marveled at the impressive strides VR gaming has made, with the Oculuѕ Quest being a prime example. It offers an immersive experience sans a PC, making it the most popular VR headset ever.
However, even the best tech can encounter hiccups like Oculus Quest controller issues. This guide will walk you through several troubleshooting tips to get your controllers (and you) back in action.
Note: In this article, we’re referring to the Quest as the “Oculus” Quest since that’s still the brand most people are familiar with and is, in fact, written on the boxes of most Quests. However, the new official name for the product is the Meta Quest.
1. Use Hand Tracking
While working on your controllers, use the hand tracking feature for an alternative interaction method with your headset. The Oculus Quest and Oculus Quest 2 headset’s built-in cameras track your hand movements, eliminating the need for physical controllers.
If you’ve updated to the latest version of the Quests software, hand-tracking should be enabled by default. Put your controllers down and bring your hands in front of the headset while wearing it. You’ll see an outline of your hands appear, which means you’re ready to use the feature.
Hand tracking relies on specific gestures to interact with the VR environment. Familiarize yourself with the following basic gestures:
- Point and Pinch: Aim your hand at the object you want to select and pinch your thumb and finger together.
- Pinch and Scroll: Pinch your fingers inward and move your hand up, down, left, or right to scroll. Release your fingers when finished.
- Palm Pinch: Look at your palm at eye level, hold your thumb and index finger together until the progress circle fills, and then release.
Other gestures and interactions depend on the app or game you’re using, so be sure to check for specific instructions within the app or game. However, these three main gestures will get you through any system menus you need to interact with.
Tip: Some Quest games also support using an Xbox controller. While this may not be as immersive as using the Touch controller
2. Check the Batteries
Always begin troubleshooting by examining the device’s power source. Make sure your Oculus Quest controller has fresh AA batteries. Replace low batteries with new, high-quality alkaline or rechargeable ones for optimal performance. Make sure the battery is correctly seated in the battery compartment.
3. Ensure Adequate Charging Time
If you’re using rechargeable batteries in your Oculus Quest controller, ensure they have been adequately charged before use. Poorly charged batteries can result in performance or connectivity issues.
4. Ensure the Controller Is Turned On
It may sound obvious, but check that your controller is turned on. Press and hold the power button until the LED light turns on. If it doesn’t, the power button might be the issue, requiring further investigation or replacement.
5. Inspect the Controller’s LED Light
The LED light on your controller offers valuable status information. If it’s flashing, the controller might struggle to connect to the headset. If it’s not lighting up, there could be a power or battery issue. Consult the Oculus Quest user manual for more information on LED light patterns.
6. Verify the Controller’s Connection to the Headset
Occasionally, the issue is simply a disconnected controller. Open the Oculus app on your phone and check if the controller is listed under Menu > Devices.
If not, try pairing it again, ensuring proximity between the headset and controller during pairing for a stable connection.
7. Restart the Headset and Controller
Switch off both devices and turn them back on to resolve minor glitches. If issues persist, perform a complete restart by powering down both devices and removing the controller’s batteries before turning them back on.
8. Test the Controller in Another Game or App
If the controller isn’t working in a specific game or app, test it in another. This can help you determine if the issue is game-or app-related or a controller problem. Contact the game or app developer for support if the controller works fine elsewhere.
9. Check for Updates
Make sure both your Oculus Quest headset and controller have the latest firmware. To do this, go to the Oculus app on your phone, tap on your headset, and check for updates. Keeping your devices updated can help prevent compatibility issues and improve overall performance.
10. Pair the Controller
If your controller isn’t connecting to your headset, try repairing it.
- Open the Oculus app on your phone, go to Menu > Devices
- Go to Headset Settings
- Select Controllers
- Choose the currently paired controller that’s not working correctly. E.g., the Right Controller or the Left Controller.
- Select Unpair Controller.
- Under Controller, select Pair New Controller.
Follow the instructions to pair the controller again and test it to see if it works properly.
11. Clean the Controller
Dirt and grime can hinder the controller’s functionality. Use a soft, dry cloth to clean the exterior, being careful not to let moisture enter the controller as it can damage internal components. Focus on the buttons, triggers, and joystick, where dirt can accumulate and cause issues.
Avoid harsh chemicals such as alcohol, especially if you’re experiencing stick drift. Unfortunately, the nature of the stick sensors in most controllers (including Quest and Quest 2) means that they will eventually drift as the contacts degrade. Short of replacing the thumbstick assembly completely, the only way around this is to calibrate the controller until the drift becomes too much for software compensation. Then a replacement is needed.
12. Inspect the Controller for Damage
If your controller isn’t working after trying the above steps, visually inspect it for damage. Look for cracks in the casing or other visible issues that could be causing problems. If you find any damage, consider a replacement or contact Oculus Support for assistance if you think it’s a factory error.
13. Check the Play Area
The Oculus Quest uses external sensors to track the controller’s position. If you’re experiencing tracking issues, ensure your play area is free of obstructions and reflective surfaces that could interfere with the sensors. Ensure the room is well-lit, as poor lighting conditions can negatively impact tracking performance.
14. Test the Controller on Another Oculus Quest
If you have access to another Oculus Quest headset, try using your controller. This can determine if the issue lies with the controller itself or if it’s an issue with your specific headset. If the controller works on the other headset, you may need to troubleshoot your own headset further or contact Quest support for assistance.
15. Consider External Factors
External factors like radio frequency interference from other devices or Wi-Fi networks can cause issues with your Oculus Quest controller. Try turning off nearby electronic devices and see if the issue persists. If you’re using Wi-Fi, consider switching to a different frequency band or moving your router away from your play area.
16. Check the Guardian Settings
Your Oculus Quest controller may not work if there’s an issue with the Guardian settings. To check and reset the Guardian settings, go to the quick settings menu in your headset and Guardian and follow the on-screen instructions. Resetting the Guardian can help resolve tracking issues with your controller.
17. Factory Reset Oculus Quest
As a last resort, consider a factory reset on your Oculus Quest headset. This will erase all data and restore the device to its original settings. Before proceeding, ensure you’ve backed up any critical data. To perform a factory reset:
- Open the Quest app on your phone.
- Go to Menu > Devices.
- Choose Headset Settings.
- Select Advanced Settings.
- Choose Factory Reset.
- Finally, Choose Reset.
Now set up your Quest from scratch to see if this resolved your controller issues.
18 Contact Oculus Support
If your controller still isn’t working, reach out to Oculus Support. Provide a detailed description of the issue and any steps you’ve taken to resolve it. Oculus Support can help diagnose the problem, provide further guidance on how to fix it, or determine if a replacement is necessary.
