如果您是依赖OneDrive在云中存储和访问文件的Mac用户，您可能会遇到该服务无法正确同步项目的问题。^(Mac)这可能会令人沮丧，并导致数据丢失、文件不同版本之间的不一致以及许多其他问题。

在本文中，我们将探讨OneDrive^(OneDrive)无法同步到 macOS 设备的 常见原因，并提供解决方案来帮助您使服务重新回到正轨。

1. 暂停和恢复同步

有时，OneDrive 在Mac^(Mac)上同步文件时会卡住。暂停^(Pausing)和恢复同步过程是解决问题的快速方法。只是：

1. 选择Mac 菜单栏上的 OneDrive图标。^(OneDrive)
2. 打开“帮助和设置”菜单。
3. 选择暂停同步^{(Select Pause Syncing)}并选择 2 小时、8 小时或 24 小时。您选择的持续时间并不重要。

1. 等待最多一分钟。
2. 重新打开 OneDrive 的“帮助^(Help)和设置”^(Settings)菜单，然后选择“恢复同步”^{(Resume Syncing)}。

2. 重新启动OneDrive

以下修复涉及退出并重新启动OneDrive。打开OneDrive状态菜单，选择“帮助^(Help)和设置”^(Settings)，然后选择“退出 OneDrive”^{(Quit OneDrive)}。应用程序关闭后，重新打开启动板^(Launchpad)并选择OneDrive。

如果 OneDrive 显示卡住，请使用 Mac 的活动监视器^{(use the Mac’s Activity Monitor)}强制退出该应用程序。要做到这一点：

1. 打开启动板^(Launchpad)并选择其他 >活动监视器^{(Activity Monitor)}。
2. ^{(Locate OneDrive)}在“进程”列下^(Process)找到 OneDrive。
3. 选择停止按钮。
4. 选择强制退出。

1. 通过启动板^(Launchpad)重新启动OneDrive。

3. 重新启动 Mac

重新启动Mac可以清除系统内存并重新建立计算机与云服务之间的连接，从而 帮助修复OneDrive的同步问题。

为此，请打开Apple菜单并选择“重新启动”^(Restart)。接下来，取消选中^(Next)重新^(Reopen)登录时重新打开窗口旁边的框，然后在确认弹出窗口中 选择重新启动。^(Restart)

4. 检查特定于文件^(File)或文件夹的问题^{(Folder-Specific Issues)}

如果问题仅发生在特定文件或文件夹上，以下是几种可能的解释：

• 文件或文件夹路径长度超过 400 个字符。缩短文件路径。
• 文件或文件夹名称包含以下字符： . ” * : < > ? / | 。重命名该项目以删除非法字符。
• 文件大于 250GB。压缩或分割文件^{(Compress or split the file)}，然后重试。如果您使用的是工作或学校帐户，则单个文件大小不应超过 15GB。

5.删除.DS_Store文件

下一个修复涉及删除与无法在OneDrive中重复同步的有问题的文件夹相关的^(OneDrive).DS_Store 文件^{(removing the .DS_Store file)}。要做到这一点：

1. 打开启动板^(Launchpad)并选择其他 >终端^(Terminal)。
2. 依次执行以下命令：

• sudo ls — 您必须在此命令后 输入您的Mac用户帐户密码。^(Mac)
• cd — 按 Space^{(— Press Space)}，然后将有问题的文件或文件夹拖放到终端^(Terminal)窗口中以插入其路径。
• rm -f .DS_Store

6. 检查您的互联网连接

不稳定的互联网连接会中断OneDrive^(OneDrive)和Mac之间的数据流，从而导致同步错误和不一致。使用Fast.com^(Fast.com)等在线工具检查您的互联网连接速度。如果速度看起来很慢，您应该尝试以下几个与网络相关的修复方法：

• 将Mac移近路由器（如果您使用的是Wi-Fi网络）。
• 重新启动网络路由器。
• ^{(Test OneDrive)}在不同的Wi-Fi或以太网上^(Ethernet)测试 OneDrive。
• 清除 Mac 的 DNS 缓存^{(Clear the Mac’s DNS cache)}。
• 将路由器^{( your router)}恢复出厂设置。

如果它们都没有帮助，请查看我们的 Wi-Fi^{(check our Wi-Fi)}和以太网故障排除指南，^{(Ethernet troubleshooting guides)}了解解决互联网连接速度慢的更多方法。

7.检查您的 OneDrive 设置

OneDrive 提供了许多影响云存储服务在Mac上运行的选项。仔细检查^{(Double-check)}它们，看看它们是否与您的问题相关，并根据需要进行修改。要找到他们：

1. 打开 OneDrive 状态菜单。
2. 选择帮助和设置。
3. 选择首选项。

在显示的OneDrive 首选项^{(OneDrive Preferences)}对话框中，浏览以下选项卡和选项。

首选项：默认情况下，OneDrive使用文件按需^{(Files On-Demand)}功能，仅在您尝试打开文件时才在本地同步文件。如果您希望将每个文件同步到Mac并准备好立即访问，请选择立即下载^(Download)所有OneDrive文件。

帐户：如果OneDrive^(OneDrive)上的文件或文件夹未能出现在本地同步目录中，请选择“选择文件夹”^{(Choose Folders)}按钮并确保该文件夹旁边的框处于活动状态。

备份：OneDrive 能够备份 Mac 的桌面^(Desktop)和文档^(Documents)文件夹。如果没有发生这种情况，请选择“管理备份”^{(Manage Backups)}按钮并确保它们都设置为与服务同步。

网络：OneDrive 允许您限制其在较慢网络上使用的带宽，但这可能会导致同步问题。将上传^{(Set Upload)}和下载^(Download)设置为不限制^(Limit)并检查是否有影响。

Office上传：如果您在Mac上使用^(Mac)Office程序（例如Word、Exel或PowerPoint），并且希望文档与OneDrive同步，则必须激活^(OneDrive)“使用 Office^{(Use Office)}应用程序同步我打开的Office文件”选项。

8.在线^{(OneDrive Folder Online)}检查OneDrive文件夹

如果您正在等待其他设备（例如 iPhone、iPad 或Android）^{(Android—to)}中的文件同步到您的Mac，则该文件可能一开始就没有上传到 OneDrive 的服务器。

通过网络浏览器访问OneDrive.com并检查是否可以通过这种方式访问​​它。如果不存在，请重新上传文件或修复设备上的任何适用修复程序。

例如，如果问题源自 PC，则可以按照以下方法修复 Windows 10 和 11 中的 OneDrive 同步问题^{(fix OneDrive sync issues in Windows 10 and 11)}

9.重置OneDrive

将 Mac 的OneDrive安装重置为其原始状态会清除损坏或过时的文件，并强制文件与云进行干净的同步。要做到这一点：

1. 退出 OneDrive。
2. 打开Mac上的应用程序^{(Applications)}文件夹。
3. 找到 OneDrive^{(Find OneDrive)}，右键单击该应用程序，然后选择“显示包内容”^{(Show Package Contents)}。
4. 转至内容 > 资源。
5. 双击^{(Double-click)}ResetOneDriveApp.command或ResetOneDriveAppStandalone.command^{(ResetOneDriveApp.command)}文件^{(ResetOneDriveAppStandalone.command)}。

1. 启动OneDrive并按照屏幕上的提示重新配置Mac上的云存储服务。

10.更新OneDrive

将OneDrive^(OneDrive)更新到最新版本可以帮助解决阻止该服务在Mac上同步的已知问题。如果您使用独立版本的OneDrive桌面应用程序，请使用Microsoft AutoUpdate检查最新更新。要做到这一点：

1. 打开Finder，然后选择菜单栏上的 Go > Go
2. 复制并粘贴以下路径并按 Enter：

/库/应用程序Support/Microsoft/MAU2.0

1. 双击“Microsoft 自动更新”。
2. 选择检查更新。
3. 安装^(Install)Microsoft OneDrive的所有待处理更新。

如果您使用App Store版本的OneDrive，只需打开App Store，选择侧边栏上的“更新”，然后选择^(Update)OneDrive旁边的“更新”^(Update)。

11.Sign Out/SignOneDrive帐户^{(OneDrive Account)}

解决OneDrive同步问题的另一种方法是退出Microsoft 帐户^{(Microsoft Account)}并重新登录。要做到这一点：

1. 打开 OneDrive 的“帮助^(Help)和设置”^(Settings)菜单并选择“首选项”。
2. 切换到帐户选项卡。
3. 选择取消链接这台 Mac。

1. 选择取消关联帐户。
2. 重新启动您的 Mac。
3. 打开OneDrive ，使用您的^(OneDrive)Microsoft 帐户^{(Microsoft Account)}登录，然后在Mac上设置云存储服务。

12.检查您的Mac和OneDrive存储

如果您的Mac^(Mac)存储空间即将耗尽，OneDrive 同步问题可能会突然出现。释放空间：

1. 打开Apple菜单并选择“系统设置”^{(System Settings)}。
2. 转到常规 > 存储。
3. 完成^(Work)所有节省空间的建议或从Mac中删除不需要的应用程序。

您还可以将OneDrive同步目录更改为具有足够存储空间的外部硬盘驱动器。但是，这需要您注销并返回OneDrive。

此外，如果OneDrive 存储^{(buy additional storage on OneDrive)}空间接近满，您可能需要购买额外的存储空间。要检查OneDrive^(OneDrive)上的可用空间，请打开“OneDrive 首选项”^{(Preferences)}对话框并选择“帐户”^(Account)。

13.禁用代理设置

禁用 Mac 的代理设置可以允许应用绕过网络限制或阻止或延迟上传和下载的配置，从而修复 OneDrive 同步问题。要做到这一点：

1. 打开系统设置应用程序。
2. 选择“网络”^{(Select Network)}，选择“Wi-Fi”，然后选择“代理”^(Proxies)选项卡。
3. 禁用自动^(Auto)代理发现和自动^(Automatic)代理配置选项（如果处于活动状态）。

14.卸载并重新安装OneDrive^{(Reinstall OneDrive)}

在Mac上重新安装OneDrive可以通过消除可能导致问题的底层软件冲突和损坏错误来解决同步问题。要做到这一点：

1. 取消您的Microsoft 帐户^{(Microsoft Account)}与OneDrive的链接（更多内容见上文）。
2. 访问Mac上的“应用程序”^{(Applications)}文件夹并将OneDrive移至^(OneDrive)“废纸篓”^(Trash)中。
3. 输入您的Mac用户帐户密码并选择“确定”。

1. ^(Download)通过Microsoft 网站^{(Microsoft website)}或Mac App Store下载并重新安装OneDrive。
2. ^(Set)在Mac上^(Mac)设置和使用OneDrive。

OneDrive再次在您的 Mac^{(Your Mac Again)}上同步文件

借助本文中概述的故障排除提示，您可以解决导致OneDrive无法在^(OneDrive)Mac上同步的大多数问题。通过积极主动并采取系统性方法进行故障排除，您可以使文件保持最新状态并可以在任何设备上随时随地进行访问。如果同步问题仍然存在， 请考虑检查替代解决方案，例如 Google Drive^{(alternative solution like Google Drive)}或Apple 的本机 iCloud 存储服务。^{(Apple’s native iCloud storage service)}

OneDrive Not Syncing on Mac? 14 Fixes to Try

If yoυ’re a Mac user who rеlies on OneDrive to store and access files in the cloud, you may run into issues where the service fаils to sync іtems properly. This can bе frυstrating and lead to lost data, іnconsistencies between different versiоns of your files, and numerous other problems.

In this article, we’ll explore common causes why OneDrive may not be syncing to your macOS device and provide solutions to help you get the service back on track again.

1. Pause and Resume Syncing

Sometimes, OneDrive gets stuck syncing files on the Mac. Pausing and resuming the sync process is a quick way to resolve the problem. Just:

1. Select the OneDrive icon on the Mac’s menu bar.
2. Open the Help & Settings menu.
3. Select Pause Syncing and choose 2 hours, 8 hours, or 24 hours. It does not matter what duration you select.

1. Wait for up to one minute.
2. Re-open OneDrive’s Help & Settings menu and choose Resume Syncing.

2. Restart OneDrive

The following fix involves quitting and relaunching OneDrive. Open the OneDrive status menu, select Help & Settings, and choose Quit OneDrive. Once the application shuts down, re-open the Launchpad and select OneDrive.

If OneDrive appears stuck, use the Mac’s Activity Monitor to force-quit the application. To do that:

1. Open the Launchpad and select Other > Activity Monitor.
2. Locate OneDrive under the Process column.
3. Select the Stop button.
4. Choose Force-Quit.

1. Relaunch OneDrive via the Launchpad.

3. Restart Your Mac

Restarting a Mac helps fix syncing issues with OneDrive by clearing the system’s memory and re-establishing the connection between the computer and the cloud service.

To do that, open the Apple menu and select Restart. Next, uncheck the box next to Reopen windows when logging back in and choose Restart on the confirmation pop-up.

4. Check for File or Folder-Specific Issues

If the problem happens with a specific file or folder only, here are several possible explanations:

• The file or folder path is over 400 characters long. Shorten the file path.
• The file or folder name contains the following characters: . ” * : < > ? / \ | . Rename the item to remove the illegal characters.
• The file is larger than 250GB. Compress or split the file and try again. If you’re on a work or school account, individual file sizes shouldn’t exceed 15GB.

5. Remove the .DS_Store File

The next fix involves removing the .DS_Store file related to a problematic folder that fails to sync repeatedly in OneDrive. To do that:

1. Open the Launchpad and select Other > Terminal.
2. Execute the following commands one after the other:

• sudo ls — You must enter your Mac user account password after this command.
• cd — Press Space, then drag and drop the problematic file or folder into the Terminal window to insert its path.
• rm -f .DS_Store

6. Check Your Internet Connection

A spotty internet connection disrupts the data flow between OneDrive and your Mac, leading to synchronization errors and inconsistencies. Check the speed of your internet connection using an online tool like Fast.com. If it appears slow, here are several network-related fixes you should try:

• Move your Mac closer to the router (if you’re on a Wi-Fi network).
• Restart the network router.
• Test OneDrive on a different Wi-Fi or Ethernet network.
• Clear the Mac’s DNS cache.
• Factory reset your router.

If none of them helps, check our Wi-Fi and Ethernet troubleshooting guides for more ways to fix a slow internet connection.

7. Check Your OneDrive Settings

OneDrive offers many options that affect how the cloud-storage service functions on your Mac. Double-check them to see if they’re related to your issue and modify them as needed. To get to them:

1. Open the OneDrive status menu.
2. Select Help & Settings.
3. Choose Preferences.

On the OneDrive Preferences dialog that shows up, go through the following tab and options.

Preferences: By default, OneDrive uses Files On-Demand functionality that only syncs files locally if you attempt to open them. If you prefer every file to sync to your Mac and be ready for immediate access, choose Download all OneDrive files now.

Account: If a file or folder on OneDrive fails to appear within the local sync directory, select the Choose Folders button and make sure that the box next to the folder is active.

Backup: OneDrive is capable of backing up your Mac’s Desktop and Documents folders. If that doesn’t happen, select the Manage Backups button and make sure they are both set to sync with the service.

Network: OneDrive allows you to limit the bandwidth it uses on slower networks, but that can lead to sync issues. Set Upload and Download to Don’t Limit and check if that makes a difference.

Office Upload: If you use Office programs on your Mac like Word, Exel, or PowerPoint, the Use Office applications to sync Office files that I open option must be active if you want your documents to sync with OneDrive.

8. Check the OneDrive Folder Online

If you’re waiting for a file from another device—e.g., an iPhone, iPad, or Android—to sync to your Mac, it might not have been uploaded to OneDrive’s servers in the first place.

Visit OneDrive.com via a web browser and check if you can access it that way. If it’s not present, re-upload the file or work on any applicable fixes on the device.

For example, if the problem originates on a PC, here’s how you can fix OneDrive sync issues in Windows 10 and 11

9. Reset OneDrive

Resetting your Mac’s OneDrive installation to its original state clears out corrupted or outdated files and forces a clean synchronization of your files with the cloud. To do that:

1. Quit OneDrive.
2. Open the Applications folder on your Mac.
3. Find OneDrive, right-click the application, and select Show Package Contents.
4. Go to Contents > Resources.
5. Double-click the ResetOneDriveApp.command or ResetOneDriveAppStandalone.command file.

1. Launch OneDrive and work through the onscreen prompts to reconfigure the cloud storage service on your Mac.

10. Update OneDrive

Updating OneDrive to its latest version can help resolve known issues preventing the service from syncing on your Mac. If you use the standalone version of the OneDrive desktop app, use Microsoft AutoUpdate to check for the newest updates. To do that:

1. Open Finder and select Go > Go to Folder on the menu bar.
2. Copy and paste the following path and press Enter:

/Library/Application Support/Microsoft/MAU2.0

1. Double-click Microsoft AutoUpdate.
2. Select Check for Updates.
3. Install any pending updates for Microsoft OneDrive.

If you use the App Store version of OneDrive, just open the App Store, select Updates on the sidebar, and choose Update next to OneDrive.

11. Sign Out/Sign In to OneDrive Account

Another way to fix OneDrive sync problems is to sign out of your Microsoft Account and back in again. To do that:

1. Open OneDrive’s Help & Settings menu and choose Preferences.
2. Switch to the Account tab.
3. Choose Unlink this Mac.

1. Select Unlink Account.
2. Restart your Mac.
3. Open OneDrive, sign in with your Microsoft Account, and set up the cloud storage service on your Mac.

12. Check Your Mac and OneDrive Storage

OneDrive sync issues can crop up if your Mac is close to running out of storage. To free up space:

1. Open the Apple menu and select System Settings.
2. Go to General > Storage.
3. Work through any space-saving recommendations or remove unwanted applications from your Mac.

You can also change the OneDrive sync directory to an external hard drive with adequate storage space. However, that requires you to sign out and back into OneDrive.

Additionally, you might need to buy additional storage on OneDrive if it’s close to full. To check your available space on OneDrive, open the OneDrive Preferences dialog and select Account.

13. Disable Proxy Settings

Disabling a Mac’s proxy settings can fix OneDrive sync issues by allowing the app to bypass network restrictions or configurations blocking or delaying uploads and downloads. To do that:

1. Open the System Settings app.
2. Select Network, choose Wi-Fi, and pick the Proxies tab.
3. Disable the Auto proxy discovery and Automatic proxy configuration options if active.

14. Uninstall and Reinstall OneDrive

Reinstalling OneDrive on a Mac can fix sync issues by removing underlying software conflicts and corruption errors that may be causing the problem. To do that:

1. Unlink your Microsoft Account from OneDrive (more on that further above).
2. Visit the Applications folder on your Mac and move OneDrive into the Trash.
3. Enter your Mac user account password and select OK.

1. Download and reinstall OneDrive via the Microsoft website or the Mac App Store.
2. Set up and use OneDrive on your Mac.

OneDrive Is Syncing Files on Your Mac Again

With the help of the troubleshooting tips outlined in this article, you can overcome most problems resulting in OneDrive not syncing on your Mac. By being proactive and taking a systematic approach to troubleshooting, you can keep your files up to date and accessible from anywhere on any device. Consider checking out an alternative solution like Google Drive or Apple’s native iCloud storage service if the sync issues persist.

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