Microsoft Outlook规则允许您自动执行许多电子邮件管理任务(automate many of your email management tasks)。当这些规则停止工作时,这是非常令人沮丧的,因为这可能会弄乱您的收件箱和其他电子邮件文件夹。我们将向您展示一些修复损坏的 Outlook 规则的方法。
您无法使用电子邮件规则的(your email rules)一些原因包括它们已被禁用、Outlook的SRS文件已损坏、超出了规则允许的空间、您的Outlook应用程序版本已过时等等。

1. 确保您的Outlook 规则(Rules) 已启用(Are Enabled)
当您的规则不起作用时,首先要检查的是规则是否确实已启用。您或其他人可能已禁用您的电子邮件规则,从而阻止他们对您的电子邮件运行操作。
快速查看您的电子邮件规则并确保您想要启用的规则已启用。
- 在计算机上启动 Outlook。
- 选择(Select File)左上角的文件。
- 选择管理规则和警报。
- 打开电子邮件规则(Email Rules)选项卡并启用所有禁用的规则以确保这些规则处于活动状态。

- 选择“应用”(Select Apply),然后选择“确定”以保存更改。
2. 修复 Outlook 损坏的 SRS 文件
Outlook使用SRS文件来存储您的发送和接收设置。如果此文件已损坏(file is corrupt),这可能就是您无法使用指定规则的原因。解决此问题的一种方法是让Outlook重新创建您的SRS文件。
- 如果您的计算机上正在运行该应用程序,
请关闭Outlook 。
- Windows + R打开Windows 运行(Windows Run)对话框。
- 在框中键入以下内容并按 Enter:
%appdata%MicrosoftOutlook
- 右键单击(Right-click)Outlook.srs文件并选择“重命名”(Rename)。
- 将文件名更改为Outlook.srs.old。

- 启动Outlook,应用程序将自动重新创建SRS文件。
3. 减少Outlook 规则使用的
空间(Space)
Outlook限制您的规则可以使用的存储空间量。您只能创建适合 256 KB 空间的规则。如果您的规则使用的空间超过此值,您将无法使用它们。
在这种情况下,您可以执行一些操作来减少规则占用的空间(reduce the space occupied by your rules)。
缩短规则名称
规则名称越长,它们使用的存储空间就越多。这意味着您可以缩短规则名称以在允许的存储空间中容纳更多规则。您应该能够调整大多数规则的名称。
更改规则的名称不会影响规则的功能。
- 在Outlook(Outlook)中打开“规则(Rules)和警报”(Alerts)窗口。
- 右键单击(Right-click)名称较长的规则,选择顶部的“更改规则” ,然后选择(Change Rule)“重命名规则”(Rename Rule)。

- 为规则键入一个较短的名称,然后选择“确定”。
- 选择“应用”(Select Apply),然后选择“确定”以保存更改。
删除旧的 Outlook 规则
如果您的Outlook帐户中存储了旧的和不需要的规则,请删除这些规则,为您实际使用的规则腾出空间。这是释放规则所用存储空间的简单方法。
- 在“规则(Rules)和警报”(Alerts)窗口中选择您愿意删除的规则。
- 选择(Choose Delete)规则顶部的删除。

- 在提示中
选择“是”以清除所选规则。(Yes)
合并多个 Outlook 规则
如果您认为可以将多个Outlook规则合并为单个规则,则值得这样做以保持存储空间优化。这样做还有助于整理您的规则界面,因为您将需要使用更少的条目。
- 在“规则(Rules)和警报”(Alerts)窗口中选择要编辑的规则。
- Choose Change Rule > Edit Rule Settings选择顶部的“更改规则”>“编辑规则设置” 。

- 将附加操作添加到您的规则中,以便该规则具有与其他规则相同的功能。
4.关闭Outlook的“停止处理更多规则”选项
Outlook提供了“停止处理(Stop Processing)更多规则”选项,可在特定规则运行后阻止进一步的规则运行。如果您希望其他规则发挥作用,则需要关闭此选项。
- 打开 Outlook 的规则(Rules)和警报(Alerts)窗口。
- 在列表中选择您的规则,然后选择顶部的
Change Rule > Rule Settings
- 禁用停止处理更多规则选项。

- 保存您的规则。
5. 修复 Outlook损坏的 OST(Corrupt OST)或PST 文件(PST File)
Outlook使用PST和OST文件来存储您的帐户数据。如果这些文件损坏,您可能会在应用程序中遇到各种问题,包括您的电子邮件规则不起作用。
在这种情况下,您可以使用Outlook的内置修复工具来修复这些文件(use Outlook’s built-in repair tool to fix these files)。
- 按Windows + E启动文件资源管理器(File Explorer)窗口。
- 使用右上角的搜索框搜索SCANPST.exe。
- 双击(Double-click)搜索结果中的
SCANPST.exe文件。
- (Choose Browse)在工具中选择“浏览”并选择您的PST或OST文件。

- (Choose Start)在工具中
选择“开始”以开始扫描文件是否有错误。
- (Resolve)选择“修复”来(Repair)解决文件问题。
- 修复PST或OST文件后,打开Outlook。
6.创建(Create)并使用(Use)新的 Outlook 配置(New Outlook Profile)文件
Outlook 的配置文件问题(Outlook’s profile issues)可能会导致应用程序的各种功能出现故障。您的电子邮件规则不起作用的问题可能是由于电子邮件配置文件不正确造成的。在这种情况下,您可以创建一个新的配置文件,将您的电子邮件帐户添加到此配置文件中,然后使用新的配置文件发送所有电子邮件。
- 启动Outlook并选择左上角的
“文件” 。(File)
- Choose Account Settings > Manage Profiles在接下来的页面中
选择“帐户设置 > 管理档案” 。
- 选择显示个人资料(Select Show Profiles)以查看您的个人资料。
- 选择“添加”以创建新的配置文件。

- 在“配置(Profile Name)文件名称”字段中输入您的配置文件名称,然后选择“确定”。
- 将您的电子邮件帐户添加到新创建的个人资料中。
- 选择始终(Always)使用此配置文件下拉菜单,然后选择您新创建的配置文件。然后,选择“应用”(Apply),然后选择“确定”。
7. 更新 Microsoft Outlook
您的电子邮件规则不起作用的可能原因之一是您的Outlook应用程序版本已过时。过时的应用程序版本通常会导致许多问题,因此建议始终使用最新版本的应用程序。
您可以更新 Outlook 应用程序(update your Outlook app)来解决您的规则和应用程序的其他问题。
- 打开Outlook并选择左上角的
“文件” 。(File)
- 选择(Choose Office Account)左侧的“Office 帐户”,右侧Update Options > Update立即更新”。

- 让Outlook检查并安装可用更新。
- 重新启动(Reboot)计算机并启动Outlook应用程序。
8.删除(Delete)并重新创建 Outlook 规则(Re-Create Your Outlook Rules)
有时,您的 Outlook 规则不起作用的原因是您的规则存在小故障。解决这些小问题的一种方法是删除并重新创建规则。
这样做可以刷新您的规则及其设置,解决您的应用程序问题。您可以选择删除单个规则或一次删除所有规则。
清除所有 Outlook 规则
您可以使用以下方法从计算机上的
Outlook中的所有电子邮件帐户中删除所有规则。(Outlook)
- 按Windows + R打开“运行”(Run)框。
- 在框中键入以下内容并按 Enter:
Outlook.exe /cleanrules

- Outlook将启动清除所有规则。
删除个别 Outlook 规则
- 启动Outlook,选择左上角的“文件” ,然后选择(File)“管理规则(Manage Rules)和警报”(Alerts)。
- 选择要删除的规则,然后选择顶部的删除。(Delete)

- 在提示中选择是。
让 Outlook 的电子邮件规则在您的(Email Rules)计算机(Computer)上运行
Outlook 电子邮件规则停止工作的原因有很多。您的规则可能有问题,您的应用程序可能有问题,或者您的帐户数据文件可能已损坏。您可以使用上述方法解决所有这些问题。
完成此操作后,您的规则将重新生效,自动执行所有电子邮件上的指定任务(automating your specified tasks on all your emails)。祝您使用 Outlook 顺利发送电子邮件!
Outlook Rules Not Working? 8 Fixes to Try
Microsoft Outlook rules allow you to automate many of your email management tasks. It’s extremely frustrating when these rules stop working, as that can mess up your inbox and other email folders. We’ll show you a few ways to fix your broken Outlook rules.
Some reasons you can’t use your email rules are that they’re disabled, Outlook’s SRS file is corrupt, you’ve exceeded the allowed space for your rules, your Outlook app version is outdated, and more.

1. Ensure Your Outlook Rules Are Enabled
The first thing to check when your rules aren’t working is if the rules are indeed enabled. You or someone else may have disabled your email rules, preventing them from running actions on your emails.
Take a quick look at your email rules and ensure the ones you want in action are turned on.
- Launch Outlook on your computer.
- Select File in the top-left corner.
- Choose Manage Rules & Alerts.
- Open the Email Rules tab and enable any disabled rules to ensure those rules are active.

- Select Apply followed by OK to save your changes.
2. Fix Outlook’s Corrupt SRS File
Outlook uses an SRS file to store your send and receive settings. If this file is corrupt, that may be why you can’t use your specified rules. One way to fix this issue is to let Outlook re-create your SRS file.
- Close Outlook if the app is running on your computer.
- Open the Windows Run dialog box by pressing Windows + R.
- Type the following in the box and press Enter:
%appdata%\Microsoft\Outlook
- Right-click the Outlook.srs file and choose Rename.
- Change the file name to Outlook.srs.old.

- Launch Outlook and the app will automatically re-create the SRS file.
3. Reduce the Space Used by Your Outlook Rules
Outlook restricts the amount of storage space that your rules can use. You’re only allowed to create rules that fit within the 256 KB space. If your rules use more space than this, you’ll have trouble using them.
In this case, you can perform a few actions to reduce the space occupied by your rules.
Shorten Your Rule Names
The longer your rule names are, the more storage space they use. This means you can shorten your rule names to fit more rules in the allowed storage space. You should be able to tweak the names for most of your rules.
Changing a rule’s name doesn’t affect the rule’s functionalities.
- Open the Rules and Alerts window in Outlook.
- Right-click a rule with a lengthy name, select Change Rule at the top, and choose Rename Rule.

- Type a shorter name for the rule and choose OK.
- Select Apply followed by OK to save your changes.
Delete Old Outlook Rules
If you have old and unwanted rules stored in your Outlook account, get rid of those rules to make space for the ones that you actually use. This is an easy way to free up the storage space used by your rules.
- Select the rules you’re comfortable removing on the Rules and Alerts window.
- Choose Delete at the top of the rules.

- Select Yes in the prompt to clear the selected rules.
Combine Multiple Outlook Rules
If you have multiple Outlook rules that you think can be combined into a single rule, it’s worth doing that to keep your storage space optimized. Doing so also helps declutter your rules interface as you’ll have fewer entries to work with.
- Select the rule to edit on the Rules and Alerts window.
- Choose Change Rule > Edit Rule Settings at the top.

- Add the additional actions to your rule so the rule has the same functionalities of your other rules.
4. Turn Off Outlook’s “Stop Processing More Rules” Option
Outlook offers a “Stop Processing More Rules” option that prevents further rules from running once a specific rule has run. You need to turn off this option if you want your additional rules to work.
- Open Outlook’s Rules and Alerts window.
- Choose your rule on the list and select Change Rule > Rule Settings at the top.
- Disable the stop processing more rules option.

- Save your rule.
5. Repair Outlook’s Corrupt OST or PST File
Outlook uses PST and OST files to store your account data. If these files go corrupt, you can experience various issues in the app, including your email rules not working.
In this case, you can use Outlook’s built-in repair tool to fix these files.
- Launch a File Explorer window by pressing Windows + E.
- Use the search box in the top-right corner to search for SCANPST.exe.
- Double-click the SCANPST.exe file in the search results.
- Choose Browse in the tool and select your PST or OST file.

- Choose Start in the tool to begin scanning your file for errors.
- Resolve issues with your file by choosing Repair.
- Open Outlook when you’ve fixed your PST or OST file.
6. Create and Use a New Outlook Profile
Outlook’s profile issues can cause the app’s various features to malfunction. Your email rules not working issue may have resulted from a bad email profile. In this case, you can make a new profile, add your email account to this profile, and use the new profile for all your emailing.
- Launch Outlook and select File in the top-left corner.
- Choose Account Settings > Manage Profiles on the following page.
- Select Show Profiles to view your profiles.
- Choose Add to create a new profile.

- Enter your profile’s name in the Profile Name field and select OK.
- Add your email account to your newly-created profile.
- Select the Always use this profile drop-down menu and choose your newly-made profile. Then, select Apply followed by OK.
7. Update Microsoft Outlook
One possible reason your email rules aren’t working is that your Outlook app version is obsolete. Outdated app versions often cause many issues, and that’s why it’s recommended to always use the latest versions of apps.
You can update your Outlook app to resolve your rules and other issues with the app.
- Open Outlook and select File in the top-left corner.
- Choose Office Account on the left and Update Options > Update Now on the right.

- Let Outlook check for and install the available updates.
- Reboot your computer and launch the Outlook app.
8. Delete and Re-Create Your Outlook Rules
Sometimes, a reason your Outlook rules don’t work is that your rules have minor glitches. One way to get around these small problems is to delete and re-create your rules.
Doing that freshens up your rules and their settings, resolving your issues with the app. You can choose to remove individual rules or all rules at once.
Clear All Outlook Rules
You can use the method below to remove all rules from all email accounts in Outlook on your computer.
- Open the Run box by pressing Windows + R.
- Type the following in the box and press Enter:
Outlook.exe /cleanrules

- Outlook will launch clearing all your rules.
Remove Individual Outlook Rules
- Launch Outlook, select File at the top left, and choose Manage Rules & Alerts.
- Choose the rule to delete and select Delete at the top.

- Select Yes in the prompt.
Get Outlook’s Email Rules to Work on Your Computer
There are many reasons Outlook’s email rules stop working. Your rule may have an issue, your app may be faulty, or your account data file may be corrupt. You can resolve all those issues using the methods outlined above.
Once you’ve done that, your rules will be back in action, automating your specified tasks on all your emails. Happy emailing with Outlook!