通常,在Android和 iOS 上设置和使用Outlook是一件天衣无缝的事情。但有时,Microsoft 的电子邮件客户端可能会因无法在本地或其他设备之间同步电子邮件、联系人和日历事件而影响您的一天。
许多因素(例如错误和故障、不正确的配置、冲突的设备设置等)都会阻止Outlook正确同步。
如果您一直遇到与 Outlook 的移动应用程序同步的问题,那么下面的故障排除方法应该可以帮助您解决这些问题。
重要提示:涉及(Important:)Android中“(Android)设置”(Settings)应用的修复可能在您的设备上显示不同。如果您无法找到特定选项,请尝试搜索它们。
1.强制退出并重新打开应用程序
强制退出并重新打开Outlook应用程序是解决Outlook应用程序不同步的奇怪问题的快速方法。只需在您的Android或 iOS 设备上调出App Switcher ,然后刷掉Outlook应用卡片。然后,重新启动Outlook。在大多数情况下,这应该有助于让事情再次发生。
2. 重置邮箱账户
如果您在 Outlook 的Android或 iOS 应用程序中仍然存在同步问题,最好重置有问题的电子邮件帐户。
1. 打开 Outlook 并切换到邮件(Mail )选项卡。
2. 将您的头像点击屏幕左上角以调出Outlook侧边栏。
3. 点击设置(Settings )图标。
4. 在电子邮件帐户(Email Accounts)部分下选择电子邮件帐户。
5. 选择重启账户(Restart Account)。
6. 选择确定(OK )进行确认。
Outlook应用程序将自动退出。重新打开它,它应该会尝试更新您的数据。如果您仍然遇到任何问题,请继续进行其余的修复。
3. 取消隐藏日历
如果您在Outlook中看不到特定的日历事件,请确保您已选择相关日历。
1. 切换到Outlook中的日历选项卡。(Calendars )
2.从屏幕左上角调出Outlook边栏。(Outlook)
3. 选择您希望应用程序显示的日历。
如果您没有看到任何日历,则可能是您使用Internet 消息访问协议 (IMAP)(Internet Message Access Protocol (IMAP))添加了您的电子邮件帐户。在这种情况下,请尝试在不使用IMAP的情况下进行设置。您可以在下面进一步了解如何在Outlook(Outlook)中删除和重新添加帐户。
4.检查同步设置
Outlook 允许您将联系人和日历与Android设备上的本机联系人(Contacts)和日历(Calendar)应用程序同步。在 iOS 上,您可以将联系人本地保存到联系人(Contacts)应用程序。如果这没有发生,请检查 Outlook 的同步设置。
1. 打开 Outlook 并切换到邮件(Mail )选项卡。
2. 调出 Outlook 边栏。
3. 点击设置(Settings)。
4. 在电子邮件帐户(Email Accounts)部分下选择电子邮件帐户。
5. 打开同步联系人(Sync contacts )和同步日历(Sync calendars )选项旁边的开关。在Outlook for iOS 上,打开“保存联系人(Save Contacts )”选项。
注意:(Note: ) Outlook for iOS 将仅在本地保存联系人。它不会从联系人(Contacts)应用程序上传任何联系人。
5. 提供权限
Outlook 可能不会在本地同步/保存您的联系人或日历,除非您在配置应用程序的情况下为应用程序提供所需的系统权限。
在 Android 上提供权限(Provide Permissions on Android)
1. 打开设置(Settings )应用程序。
2. 点击应用和通知(Apps & notifications)。
3. 选择权限(Permissions)。
4. 选择联系人(Contacts)。
5. 打开Outlook(Outlook)旁边的开关。
6. 返回上一个屏幕并选择日历(Calendar)。
7. 打开Outlook(Outlook)旁边的开关。
在 iOS 上提供权限(Provide Permissions on iOS)
1. 打开设置(Settings )应用程序。
2. 向下滚动并选择Outlook。
3. 打开通讯录(Contacts)旁边的开关。
6. 清除Outlook 缓存(Outlook Cache)(仅限Android )
在Android上,如果您的Outlook应用程序未同步,您可以尝试清除Outlook缓存。这应该消除任何阻止应用程序正常运行的冗余数据。
1. 打开设置(Settings )应用程序。
2. 点击应用和通知(Apps & notifications)。
3. 选择应用程序(Apps)。
4. 向下滚动列表并选择Outlook。
5. 选择存储(Storage)。
6. 点击清除缓存(Clear Cache)。
7. 更新 Outlook 应用
您必须定期更新Android或 iOS 设备上的(Android)Outlook应用程序。这应该可以解决阻止您的电子邮件、日历或联系人同步的任何已知问题。
在 Android 上更新 Outlook (Update Outlook on Android )
1. 打开 Google Play 商店。
2. 调出Google Play菜单并点击我的应用和游戏(My apps & games )选项。
3. 选择Outlook 旁边的更新选项。(Update )
在 iOS 上更新 Outlook(Update Outlook on iOS)
1. 长按主屏幕上的App Store图标并选择(App Store )更新(Updates)。
2. 向下滑动帐户(Account )屏幕以扫描新更新。
3. 选择Outlook 旁边的更新。(Update )
8.重启安卓或iOS设备
如果您在同步电子邮件、日历或联系人时仍然遇到问题,请尝试重新启动您的 Android 或 iPhone,然后再继续进行其余修复。
9.禁用省电模式
Android设备上的省电功能可能会干扰Outlook并阻止其正确更新或同步数据。禁用它们并检查是否有帮助。iPhone 上的低功耗模式也是(Low Power Mode on the iPhone)如此。
在 Android 上禁用省电模式(Disable Power Saving Mode on Android)
1. 打开设置(Settings )应用程序。
2. 选择电池(Battery)。
3. 在您的设备上禁用省电模式(Power saving mode)或任何等效设置。
您还必须检查并禁用适用于Outlook的任何电池优化设置。您通常可以在同一屏幕上找到它们。
在 iPhone 上禁用低功耗模式(Disable Low Power Mode on iPhone)
1. 打开设置(Settings )应用程序。
2. 选择电池(Battery)。
3. 关闭低功耗模式(Low Power Mode)旁边的开关。
10.启用后台应用刷新
在 iOS 上,您必须确保已为Outlook启用(Outlook)后台应用刷新(Background App Refresh)。否则,该应用程序在后台运行时可能无法正确更新您的电子邮件、联系人或日历。
转到“设置”(Settings ) > “ Outlook ”,然后打开“(Outlook )后台应用刷新(Background App Refresh)”旁边的开关(如果已禁用)。
11.删除/重新添加电子邮件帐户
如果Outlook应用仍未同步,最好删除并重新添加任何有问题的电子邮件帐户。
1. 打开 Outlook 并切换到邮件(Mail )选项卡。
2. 调出 Outlook 边栏。
3. 点击设置(Settings )图标。
4. 在电子邮件帐户(Email Accounts)部分下选择电子邮件帐户。
5. 选择删除帐户(Delete Account)。
6. 选择删除(Delete )确认。
7. 点击添加邮件帐户(Add Mail Account )以从头开始添加您的电子邮件帐户。如果您想访问您的联系人或日历,请避免使用IMAP进行设置。
12. 重新安装 Outlook 应用程序
如果删除并重新添加您的电子邮件帐户(或多个帐户)没有帮助,请尝试重新安装Outlook。
首先从您的Android或 iPhone 中删除Outlook应用程序。(Outlook)然后,重新启动您的Android或 iOS 设备,通过Google Play Store或Apple App Store重新安装它们,然后从头开始设置所有内容。
13.重置网络设置
您可以通过重置Android或 iOS 设备上的网络设置来修补损坏或损坏的网络配置,以免干扰Outlook 。
在 Android 上重置网络设置(Reset Network Settings on Android)
1. 打开设置(Settings )应用程序。
2. 选择系统(System)。
3. 选择重置(Reset)。
4. 点击网络设置重置(Network settings reset)。
5. 点击网络设置重置(Network Settings Reset )进行确认。
在 iOS 上重置网络设置(Reset Network Settings on iOS)
1. 打开 iPhone 上的设置(Settings )应用程序。
2. 选择常规(General)。
3. 选择重置(Reset)。
4.网络设置重置(Network Settings Reset)。
5. 点击重置网络设置(Reset Network Settings)进行确认。
网络设置重置后,使用蜂窝数据或Wi-Fi(您必须从头开始添加Wi-Fi网络)并检查(Wi-Fi)Outlook是否正确同步您的数据。
Outlook 应用程序不同步
希望上述故障排除提示有效,并且您可以在Android或 iOS 设备上重新使用Outlook,而不会出现问题。为了最大限度地减少将来出现问题的可能性,请务必让电子邮件客户端保持最新状态。您还应该尽可能安装最新的系统软件更新。
Outlook App Not Syncing? 13 Fixes to Try
Usually, setting υp and using Outlook on bоth Android and iOS is a seamless affair. But somеtimes, Microsoft’s еmail client can put a dent in your day by failіng to sync еmails, contacts, and calendar events locally or between other deνices.
Many factors such as bugs and glitches, incorrect configurations, conflicting device settings, and so on, can prevent Outlook from syncing correctly.
If you keep experiencing sync issues with Outlook’s mobile apps, the following troubleshooting methods that follow should help you fix them.
Important: Fixes involving the Settings app in Android may not appear the same on your device. If you have trouble locating specific options, try searching for them instead.
1. Force-quit and Re-open App
Force-quitting and reopening the Outlook app is a quick way to fix the odd issue with the Outlook app not syncing. Just bring up the App Switcher on your Android or iOS device and swipe away the Outlook app card. Then, relaunch Outlook. In most cases, that should help get things moving again.
2. Reset Email Account
If you continue to have sync issues in Outlook’s Android or iOS apps, it’s a good idea to reset the email account in question.
1. Open Outlook and switch to the Mail tab.
2. Tap your profile portrait to the screen’s top-left to bring up the Outlook sidebar.
3. Tap the Settings icon.
4. Pick the email account under the Email Accounts section.
5. Select Restart Account.
6. Select OK to confirm.
The Outlook app will quit automatically. Reopen it, and it should attempt to update your data. If you still encounter any issues, go ahead with the rest of the fixes.
3. Unhide Calendars
If you don’t see specific calendar events in Outlook, make sure you’ve selected the relevant calendars.
1. Switch to the Calendars tab in Outlook.
2. Bring up the Outlook sidebar from the screen’s top-left.
3. Select the calendars that you want the app to display.
If you don’t see any calendars, you may have added your email account using the Internet Message Access Protocol (IMAP). In that case, try setting it up without using IMAP. You can find out how to remove and re-add accounts in Outlook further below.
4. Check Sync Settings
Outlook allows you to sync your contacts and calendars with the native Contacts and Calendar apps on your Android device. On iOS, you can save your contacts locally to the Contacts app. If that does not happen, check Outlook’s sync settings.
1. Open Outlook and switch to the Mail tab.
2. Bring up the Outlook sidebar.
3. Tap Settings.
4. Pick the email account under the Email Accounts section.
5. Turn on the switches next to the Sync contacts and Sync calendars options. On Outlook for iOS, turn on the Save Contacts option.
Note: Outlook for iOS will only save contacts locally. It will not upload any contacts from the Contacts app.
5. Provide Permissions
Outlook may not sync/save your contacts or calendars locally unless you provide the app with the required system permissions despite configuring the app.
Provide Permissions on Android
1. Open the Settings app.
2. Tap Apps & notifications.
3. Select Permissions.
4. Select Contacts.
5. Turn on the switch next to Outlook.
6. Go back to the previous screen and select Calendar.
7. Turn on the switch next to Outlook.
Provide Permissions on iOS
1. Open the Settings app.
2. Scroll down and select Outlook.
3. Turn on the switch next to Contacts.
6. Clear Outlook Cache (Android Only)
On Android, if your Outlook app is not syncing you can try clearing the Outlook cache. That should get rid of any redundant data preventing the app from functioning normally.
1. Open the Settings app.
2. Tap Apps & notifications.
3. Select Apps.
4. Scroll down the list and select Outlook.
5. Select Storage.
6. Tap Clear Cache.
7. Update Outlook App
You must update the Outlook app on your Android or iOS device regularly. That should patch out any known issues preventing your email, calendars, or contacts from syncing.
Update Outlook on Android
1. Open the Google Play Store.
2. Bring up the Google Play menu and tap the My apps & games option.
3. Select the Update option next to Outlook.
Update Outlook on iOS
1. Long-press the App Store icon on the Home screen and select Updates.
2. Swipe down the Account screen to scan for new updates.
3. Select Update next to Outlook.
8. Restart Android or iOS Device
If you continue to have issues syncing your email, calendars, or contacts, try restarting your Android or iPhone before moving on with the rest of the fixes.
9. Disable Power Saving Mode
Power-saving features on Android devices may interfere with Outlook and prevent it from updating or syncing data correctly. Disable them and check if that helps. The same goes for Low Power Mode on the iPhone.
Disable Power Saving Mode on Android
1. Open the Settings app.
2. Select Battery.
3. Disable Power saving mode or any equivalent setting on your device.
You must also check for and disable any battery optimization settings that apply to Outlook. You can usually find them listed on the same screen.
Disable Low Power Mode on iPhone
1. Open the Settings app.
2. Select Battery.
3. Turn off the switch next to Low Power Mode.
10. Enable Background App Refresh
On iOS, you must make sure that you’ve enabled Background App Refresh for Outlook. If not, the app may fail to update your emails, contacts, or calendars properly while running in the background.
Go to Settings > Outlook and turn on the switch next to Background App Refresh, if disabled.
11. Remove/Re-add Email Account
If the Outlook app is still not syncing, it’s a good idea to remove and re-add any problematic email accounts.
1. Open Outlook and switch to the Mail tab.
2. Bring up the Outlook sidebar.
3. Tap the Settings icon.
4. Pick the email account under the Email Accounts section.
5. Select Delete Account.
6. Select Delete to confirm.
7. Tap Add Mail Account to add your email account from scratch. If you want to access your contacts or calendar, avoid setting it up using IMAP.
12. Reinstall Outlook App
If removing and re-adding your email account (or accounts) didn’t help, try reinstalling Outlook.
Start by deleting the Outlook app from your Android or iPhone. Then, reboot your Android or iOS device, reinstall them via the Google Play Store or the Apple App Store, and set everything up from scratch.
13. Reset Network Settings
You can patch out broken or corrupt network configurations from interfering with Outlook by resetting the network settings on your Android or iOS device.
Reset Network Settings on Android
1. Open the Settings app.
2. Select System.
3. Select Reset.
4. Tap Network settings reset.
5. Tap Network Settings Reset to confirm.
Reset Network Settings on iOS
1. Open the Settings app on your iPhone.
2. Select General.
3. Select Reset.
4. Network Settings Reset.
5. Tap Reset Network Settings to confirm.
After the network settings reset, use cellular data or Wi-Fi (you must add Wi-Fi networks from scratch) and check if Outlook syncs your data properly.
Outlook App Not Syncing
Hopefully, the troubleshooting tips above worked, and you’re back to using Outlook without issues on your Android or iOS device. To minimize the chances of problems messing things up in the future, make it a point to keep the email client up-to-date. You should also install the latest system software updates whenever possible.