Apple Music是一款制作精良的应用，在全球拥有数百万订阅者。对于Apple产品的用户，该应用程序提供了更多好处，包括能够在您的 iOS 设备、Apple Watch、Mac和Apple TV之间(Apple TV)同步您的播放列表(sync your playlists)。
尽管应用程序可能很好，但它也不能幸免于问题。你可能会遇到一些障碍。例如，应用程序可能会冻结、随机跳过歌曲，或者您的音乐库在更新后可能是空的。
其中一些问题可能会影响其他程序，让您感到沮丧。
如果您发现 Apple Music(Music)无法在您的Mac、iOS 或Android设备上运行，我们将向您展示一些解决方法。
Apple Music 不工作时如何修复 (How to Fix When Apple Music Is Not Working )
如果Apple Music无法打开、无法播放您的音乐或您无法访问播放列表，请尝试以下故障排除方法以使其再次正常工作。
1. 快速检查和修复(1. Quick Checks and Fixes)
如果您听不到任何声音(can’t hear anything)，请确保没有调低音量并且扬声器工作正常。
- 检查Apple Music服务是否已关闭。Apple Music的实时问题和中断可能偶尔会发生，导致应用程序无法使用。检查Apple 的服务器(Apple’s servers)或访问DownDetector以查看服务是否已关闭或有任何问题。
- 关闭(Shut)应用程序并再次打开它。
- 重新启动您的设备以修复任何可能导致Apple Music无法工作的软件故障。
- 删除(Delete)并重新安装Apple Music。删除该应用程序将删除您下载的所有内容和以前的使用数据。重新安装Apple Music时，您必须重新设置应用程序并下载所有歌曲。
- 如果您使用的是Windows版 iTunes ，请卸载该程序，然后重新安装。
- 如果您无法下载歌曲或查看专辑封面，请检查您的设备是否有足够的存储空间。Apple Music需要至少 3-4 GB 的可用空间来下载音乐和执行其他任务。
- 检查您的互联网连接(internet connection)。如果您尚未下载任何音乐或播放列表，您将无法离线播放它们。
- 要检查您设备的无线连接是否可能导致问题，请尝试重置您的 PC、Mac或 iOS 设备的网络设置。
- 如果只有几首歌曲无法播放，请删除并重新下载它们。
- 检查您是否有有效的Apple Music订阅。如果没有，请订阅他们的计划之一，或者如果订阅已过期，请续订。
- 禁用高质量流媒体(High Quality Streaming)。在 iOS 设备上，点击设置(Settings)>音乐(Music)>移动数据(Mobile data)，然后将高质量流媒体(High Quality Streaming)开关切换为关闭。
- 更新设备的操作系统。
- 将您的设备重新同步到 Apple Music。
2.以另一种方式打开Apple Music(2. Open Apple Music Another Way)
如果Apple Music应用无法打开，请尝试以其他方式打开。
- 打开设置(Settings)>音乐(Music)。
- 轻点“加入 Apple Music(Join Apple Music) ” 。
3. 启用 iCloud 音乐库 (3. Enable iCloud Music Library )
如果您无法访问您的音乐库，请转到“设置”(Settings) > “音乐”启用 iCloud(Music)音乐库(Music Library)，然后切换iCloud 音乐库(iCloud Music Library)旁边的开关将其打开。
4.启用自动音乐下载(4. Enable Automatic Music Downloads)
如果您看不到最近添加的歌曲，请启用自动音乐下载(Automatic Music Downloads)。
- 在您的 iOS 设备上，前往“设置”(Settings) > “音乐(Music)” > “下载(Downloads)” ，然后点击“自动下载(Automatic Downloads)” 。
- 在您的Mac上，打开音乐(Music)应用程序，选择音乐(Music )>首选项(Preferences)，然后选中自动下载(Automatic Downloads)框。
5.禁用内容限制(5. Disable Content Restrictions)
有时您可能想听带有露骨内容的音乐，但由于内容限制，您无法访问它。在这种情况下，请检查内容是否受到限制并禁用限制。
- 在您的 iOS 设备上，打开设置(Settings)>屏幕使用时间(Screen Time)>内容和隐私限制(Content and Privacy Restrictions)，然后点击取消选中限制(Restrictions)。
- 在 Mac 上，选择菜单(Menu)>系统偏好设置(System Preferences)>屏幕使用时间(Screen Time)>内容和隐私(Content & Privacy)，然后选择内容(Content)。
- 禁用内容和隐私限制(Content & Privacy Restrictions)。
6.检查您的计算机是否被授权播放音乐 (6. Check if Your Computer Is Authorized to Play the Music )
如果您发现 Apple Music无法播放您从 iTunes Store购买的音乐，则可能是您的电脑未获得播放音乐的授权。您可能还达到了您的授权限制，在这种情况下，您可以取消对其中一台设备的授权并授权您要使用的设备。
要收听播放列表或共享资料库中购买的歌曲，请输入与您共享歌曲的人的Apple ID和密码，以便您可以在电脑上收听音乐。
如果您使用其他Apple ID购买要播放的歌曲，请右键单击该歌曲，转到菜单并检查Remove Download。如果您看到“删除下载(Remove Download)”选项，则表示您已使用用于从 iTunes Store购买项目的(Store)Apple ID登录。
7.检查您要播放的音乐的文件格式(7. Check the File Format of the Music You’re Trying to Play)
如果您尝试播放的音乐文件不是使用Music创建的，或者您不是从 iTunes Store下载的，则它不会在Music中播放。只有MPEG-4 AAC格式的歌曲才能在“音乐(Music)”和您的设备上播放。
8.启用同步库(8. Enable Sync Library)
如果您的所有或大部分歌曲都显示为灰色，请检查同步库(Sync Library)是否已禁用并为您的所有设备打开它。确保(Make)您的设备已连接到 Internet，并且它们具有最新版本的 iOS、iPadOS、macOS 或最新版本的Windows版 iTunes 。
使用相同的Apple ID(Apple ID)登录所有设备，连接到互联网，然后启用同步资料库(Sync Library)。
- 对于 iOS 设备，打开Settings > Music并启用Sync Library。
- 在Mac上，打开Apple Music，选择菜单(menu)>音乐(Music)>首选项(Preferences)，然后在常规(General)选项卡下选择同步资料库(Sync Library)。
- 在 PC 上，打开Windows版 iTunes ，选择编辑(Edit)>首选项(Preferences)，然后在常规(General)选项卡下启用 iCloud音乐库(Music Library)。
注意(Note)：如果您不订阅Apple Music或 iTunes Match，同步资料库(Sync Library)或 iCloud音乐资料库(Music Library)选项将不可用。如果它们可用并且您设法启用它们，并且您有一个大型库，则可能需要一些时间才能在所有设备上同步您的库。
9.检查你图书馆里的每一首歌(9. Check Every Song in Your Library)
如果一首或所有歌曲灰显，请在Mac上打开(Mac)Apple Music或在 PC 上打开 iTunes。
- 在 Mac 上选择菜单(menu)>音乐(Music)>首选项(Preferences)，或在 PC 上选择iTunes >首选项。(Preferences)
- 选择常规(General)选项卡 >歌曲列表复选框(Songs list tickboxes)>确定(OK)。
- 在Library下，选择Songs并确保每首歌曲旁边都有一个检查。
如果上传音乐资料库后歌曲仍然灰显，请导入歌曲的新副本，然后在 Apple Music 或 iTunes 中前往“文件(File)” > “资料库(Library)” > “更新云资料库”。(Update Cloud Library)
注意(Note)：如果您在歌曲旁边看到不合格的云状态图标，则表示Apple Music可能无法上传歌曲。出现此图标是因为歌曲是使用不同的Apple ID购买的，不是从 iTunes Store购买的，或者它们太大了。您可以尝试删除歌曲并重新添加，但如果歌曲旁边仍出现图标，则表示歌曲无法上传。
10. Change the Country/Region
如果升级设备操作系统后Apple Music崩溃，则可能是(Apple Music)Apple Music在您当前的位置不可用。在这种情况下，更改国家或地区可能会帮助您恢复歌曲。
- 在您的 iOS 设备上，点击设置(Settings)，然后点击Apple ID 个人资料。(Apple ID profile.)
- 选择iTunes 和应用商店(iTunes & App Store)。
- 点击您的Apple ID并选择查看 Apple ID(View Apple ID)。
- 在Mac或 PC 上，打开Apple Music应用，选择菜单(menu)>帐户(Account)>查看我的帐户(View My Account)。
- 使用您的Apple ID(Apple ID)登录，然后在“帐户信息(Account Information )”页面上选择更改国家或地区。(Change Country or Region)
- 选择您的新国家或地区，查看条款和条件(Terms & Conditions)，然后选择同意(Agree)进行确认。输入您的新付款信息、账单地址，然后选择继续(Continue)。将国家(States)Change Country/Region为美国(United) ，然后保存您的设置。如果Apple Music再次正常工作，请返回并将Country/Region更改为您的特定位置。
音乐流媒体问题已解决(Music Streaming Problems Solved)
没有什么比突然的问题让你失去音乐更令人沮丧的了。虽然Apple Music在很多方面都是一款有用的音乐流媒体应用，但它偶尔也会遇到问题。上面的修复应该可以帮助您尽快(ASAP)恢复音乐。
通过在下面留下评论，让我们知道哪种解决方案适合您。
Apple Music Not Working? 10 Ways to Fix
Apple Music is a wеll-mаde app with millions of subscribers across the world. For users оf Apple products, the app offers even more benefits including the ability to sync your playlists across your iOS devices, Apple Watch, Mac and Apple TV.
As good as the app may be, it’s not immune to problems. You may encounter some snags. For instance, the app may freeze, skip songs randomly, or your library may be empty after an update.
Some of these issues may affect other programs, leaving you frustrated.
We’ll show you a few workarounds to try if you find Apple Music not working on your Mac, iOS or Android device.
How to Fix When Apple Music Is Not Working
If Apple Music is not opening, not playing your music, or you can’t access your playlists, try the following troubleshooting methods to get it working again.
1. Quick Checks and Fixes
If you can’t hear anything, make sure the volume is not turned down and the speakers are working properly.
- Check if the Apple Music service is down. Real-time problems and outages for Apple Music may occur once in a while, rendering the app unusable. Check Apple’s servers or visit the DownDetector to see if the service is down or has any issues.
- Shut down the app and open it again.
- Restart your device to fix any software glitches that may be causing Apple Music not to work.
- Delete and reinstall Apple Music. Deleting the app will remove all your downloaded content and previous usage data. When you reinstall Apple Music, you’ll have to set up the app again and download all your songs.
- If you’re using iTunes for Windows, uninstall the program and then reinstall it.
- If you can’t download songs or see your album covers, check whether your device has enough storage space. Apple Music needs at least 3-4 GB of available space to download music and perform other tasks.
- Check your internet connection. If you haven’t already downloaded any music or playlists, you won’t be able to play them offline.
- To check if the wireless connection to your device may be causing the problem, try resetting the network settings for your PC, Mac or iOS device.
- If only a few songs won’t play, delete and re-download them.
- Check whether you have an active Apple Music subscription. If not, subscribe to one of their plans or renew your subscription if it has expired.
- Disable High Quality Streaming. On iOS devices, tap Settings > Music > Mobile data and then toggle the High Quality Streaming switch to off.
- Update your device’s operating system.
- Resync your device to Apple Music.
2. Open Apple Music Another Way
If the Apple Music app won’t open, try opening it another way.
- Open Settings > Music.
- Tap Join Apple Music.
3. Enable iCloud Music Library
If you can’t access your music library, enable the iCloud Music Library by going to Settings > Music and toggle the switch next to iCloud Music Library to turn it on.
4. Enable Automatic Music Downloads
If you can’t see your recently added songs, enable Automatic Music Downloads.
- On your iOS device, go to Settings >Music > Downloads and tap Automatic Downloads.
- On your Mac, open Music app, select Music > Preferences and then check the Automatic Downloads box.
5. Disable Content Restrictions
Sometimes you may want to listen to music with explicit content, but you can’t access it due to content restrictions. In such cases, check whether the content is restricted and disable the restrictions.
- On your iOS device, open Settings > Screen Time > Content and Privacy Restrictions and tap uncheck Restrictions.
- On a Mac, select Menu > System Preferences > Screen Time > Content & Privacy and select Content.
- Disable Content & Privacy Restrictions.
6. Check if Your Computer Is Authorized to Play the Music
If you find Apple Music not playing music you bought from iTunes Store, it may be that your computer isn’t authorized to play the music. You may have also reached your authorization limit, in which case you can de-authorize one of your devices and authorize the device that you want to use.
To listen to purchased songs in a playlist or shared library, enter the Apple ID and password of the person sharing the song with you so you can listen to the music on your computer.
If you used a different Apple ID to buy the songs you’re trying to play, right-click the song, go to the menu and check for Remove Download. If you see the Remove Download option, it means that you’re signed in with the Apple ID you used to buy the item from iTunes Store.
7. Check the File Format of the Music You’re Trying to Play
If the music file you’re trying to play wasn’t created using Music or you didn’t download it from iTunes Store, it won’t play in Music. Only songs in the MPEG-4 AAC format can play in Music and on your device.
8. Enable Sync Library
If all or most of your songs are grayed out, check whether Sync Library is disabled and turn it on for all your devices. Make sure your devices are connected to the internet and they have the latest version of iOS, iPadOS, macOS or the latest version of iTunes for Windows.
Sign in to all your devices with the same Apple ID, connect to the internet and then enable Sync Library.
- For iOS devices, open Settings > Music and enable Sync Library.
- On your Mac, open Apple Music, select menu > Music > Preferences and then select Sync Library under the General tab.
- On a PC, open iTunes for Windows, select Edit > Preferences and then enable iCloud Music Library under the General tab.
Note: If you don’t subscribe to Apple Music or iTunes Match, the Sync Library or iCloud Music Library options won’t be available. If they’re available and you manage to enable them, and you have a large library, it may take some time to sync your library across all devices.
9. Check Every Song in Your Library
If one or all songs are grayed out, open Apple Music on your Mac or iTunes on your PC.
- Select menu > Music > Preferences on your Mac or iTunes > Preferences on your PC.
- Select General tab > Songs list tickboxes > OK.
- Under Library, select Songs and ensure there’s a check next to every song.
If songs are still grayed out after uploading your music library, import a new copy of the song, and then go to File > Library > Update Cloud Library in Apple Music or iTunes.
Note: If you see an ineligible cloud status icon next to your songs, it means Apple Music may not be able to upload the songs. This icon appears because the songs were purchased using a different Apple ID, not purchased from iTunes Store, or they’re too large. You can try deleting the song and adding it back, but if the icon still appears next to the song, it means the song can’t be uploaded.
10. Change the Country/Region
If Apple Music crashes after you upgrade your device’s operating system, it could be that Apple Music isn’t available in your current location. In such cases, changing the country or region may help you get your songs back.
- On your iOS device, tap Settings and tap Apple ID profile.
- Select iTunes & App Store.
- Tap your Apple ID and select View Apple ID.
- On your Mac or PC, open Apple Music app, select menu > Account > View My Account.
- Sign in with your Apple ID and then select Change Country or Region on the Account Information page.
- Select your new country or region, review the Terms & Conditions and then select Agree to confirm. Enter your new payment information, billing address and then select Continue. Change Country/Region to the United States and then save your settings. If Apple Music works again, go back and change the Country/Region to your specific location.
Music Streaming Problems Solved
Few things are more frustrating than sudden problems that take your music away. While Apple Music is a useful music streaming app in many ways, it occasionally runs into issues. The fixes above should help you get back to the music ASAP.
Let us know which solution worked for you by leaving a comment below.
