当您将Powerbeats Pro耳机从充电盒中取出时,它们是否无法连接到手机或电脑?或者它们在正常音频播放期间会随机断开连接吗?多种原因通常会导致这种情况,例如蓝牙(Bluetooth)连接故障、设备固件过时或网络配置损坏。
本故障排除指南将引导您了解多种建议和解决方案,以修复Powerbeats Pro耳机无法连接到您的 iPhone、Mac、Android或 PC 的情况。

1. 为 Powerbeats Pro 充电
如果您有一段时间没有使用 Powerbeats Pro耳机,它们可能已经没电了。打开充电盒,观察外面的LED以检查电池电量。如果它呈红色或不亮起,则表明电池寿命较低。
要为Powerbeats (Powerbeats) Pro充电,请将两个耳塞放入充电盒内并连接到电源。将它们放在里面至少五分钟(或直到外壳上的指示灯变绿),然后再将其取出。

注意: Powerbeats Pro(Powerbeats Pro)外壳内金属导体上的污垢和污垢可能会导致充电问题。如果您的耳塞式耳机无法正常充电,请清洁它们并重试。
2. 关闭和打开蓝牙
禁用和启用手机或 PC 上的蓝牙(Bluetooth)是解决Powerbeats Pro小问题的绝佳方法。此操作会刷新与耳塞的无线连接,并清除阻碍连接的潜在故障或冲突。
您可以通过设备的设置应用程序或控制中心关闭和打开蓝牙。(Bluetooth)例如,在 iPhone 上:
- 打开“设置”(Settings)应用程序并点击“蓝牙”(Bluetooth)。
- 关闭蓝牙(Bluetooth)旁边的开关。
- 等待 10 秒钟并重新启用开关。

还有许多其他与蓝牙相关的问题可能会妨碍稳定的无线连接。要了解更多信息,请查看我们的修复手机或 PC 上蓝牙相关问题的(fixing Bluetooth-related problems on a phone or PC)指南。
3. 重新启动您的设备
重新启动手机或电脑是解决Powerbeats Pro耳机连接问题的另一个有用步骤。它有助于关闭冲突的进程,清除临时系统数据,并重置内部的蓝牙(Bluetooth)组件。如果您还没有这样做,请尝试这样做。

不知道如何重启手机?以下是重新启动任何 iPhone(restart any iPhone)或Android 设备(Android device)的方法。
4.忘记(Forget)并重新连接 Powerbeats Pro(Reconnect Powerbeats Pro)
如果问题仍然存在,请忘记并重新将Powerbeats (Powerbeats) Pro与手机或 PC配对,以解决因蓝牙(Bluetooth)设备缓存损坏而导致的连接问题。
您可以通过电话或移动设备的蓝牙设置屏幕取消与(Bluetooth)Powerbeats Pro 的配对。(Pro)例如,在 iPhone 上:
- 打开 iOS 设备的“设置”(Settings)应用程序并点击“蓝牙”(Bluetooth)。
- 点击Powerbeats Pro旁边的信息(Info)图标。
- 点击忘记此设备。

重复配对过程以重新连接Powerbeats Pro。例如,要将耳塞与 iPhone 重新配对,请打开装有耳塞的充电盒,等待 Beats设置(Beats)卡显示在 iOS 设备上,然后按照屏幕上的说明进行操作。
有关Powerbeats Pro(Powerbeats Pro)配对的所有可能方法,请查看我们的Beats 耳塞与手机和电脑连接(connecting Beats earbuds with phones and computers)指南。
5.重置Powerbeats Pro
Powerbeats Pro(Powerbeats Pro)重置可将耳塞恢复至出厂默认设置。此过程会清除存储的配对信息,解决潜在的固件故障,并为与手机或电脑建立新连接提供干净的状态。它也快速而简单。就是这样:
- 将(Place)两个耳塞放入Powerbeats Pro充电盒内。
- 关闭并重新打开盒盖。
- 按住内部的系统(System)按钮,直到LED灯呈红色闪烁,然后呈白色闪烁。

将(Set)Powerbeats Pro与您的手机或 PC设置为新设备。为了获得最佳效果,请在执行此操作之前
从设备的蓝牙屏幕中忘记当前的配对(请检查上面的部分)。(Bluetooth)
6.更新Powerbeats固件
Powerbeats Pro(Powerbeats Pro)具有内置编程或固件,必须保持最新才能获得最佳性能。较新的(Newer)固件版本还修复了与连接相关的问题。
如果您使用 iPhone、iPad 或Mac:
1. 将Apple设备连接到 Wi-Fi 网络及其充电器。
2. 将Powerbeats Pro耳机放入充电盒中并连接到电源。
3. 将充电盒放在Apple设备旁边并放置至少 30 分钟。如果有待处理的固件更新,它应该会自动安装。
如果您使用的是 Android 设备,请使用 Beats 应用(use the Beats app)检查并安装Powerbeats Pro固件更新。
7. 更新系统软件
手机或 PC 上过时的系统软件是对蓝牙(Bluetooth)设备连接产生不利影响的另一个原因。安装最新的更新并检查是否有影响。
为此,请访问手机或电脑的设置应用程序,并寻找将系统软件更新到最新版本的选项。例如,在 iPhone 上,转至General > Software Updates—if有较新的 iOS 更新可用,请点击下载(Download)并安装(Install)。

8. 重置网络设置
重置网络设置是解决因网络配置损坏或错误配置而导致的
Powerbeats Pro连接问题的最后手段。(Powerbeats Pro)
如果您使用的是 iPhone:
- 打开“设置”应用程序。
- 转到General > Transfer或重置(Reset)iPhone >重置(Reset)。
- 点击重置网络设置。

在 Android 设备上:
1. 打开“设置”应用程序。
2. 转至系统 > 重置选项。
3. 点击重置 Wi-Fi(Reset Wi-Fi)、移动(mobile)和蓝牙(Bluetooth)。
在台式机或笔记本电脑上重置网络设置稍微复杂一些。查看我们的Windows和macOS 网络设置重置指南,(macOS network settings reset guides)了解全面的分步说明。
9.联系苹果支持
如果您的Powerbeats Pro在排除故障后仍无法连接到手机或 PC,请联系 Apple 支持(contact Apple Support)。他们可以帮助您诊断和解决 Powerbeats Pro的潜在硬件问题,例如更换充电盒、耳塞或两者,特别是如果您的设备仍在保修期内。
Powerbeats Pro Not Connecting to Your Phone or PC? 9 Fixes to Try
Do your Powerbeаts Pro earbuds faіl to connect to your phone or computer when you tаke them out of their charging case? Or do they randomly disconnect during regular audio playback? Various reasons—such as a glitchy Bluetooth connection, outdated device firmware, or a corrupt networking configuration—оften cauѕe that.
This troubleshooting guide will walk you through multiple suggestions and solutions to fix Powerbeats Pro earbuds if they fail to connect to your iPhone, Mac, Android, or PC.

1. Charge Your Powerbeats Pro
If you haven’t used your Powerbeats Pro earbuds for a while, it’s possible that they’ve run out of charge. Open the charging case and observe the LED outside to check its battery level. If it’s red or not lighting up, that indicates low battery life.
To charge your Powerbeats Pro, place both earbuds inside the charging case and connect to a power source. Leave them inside for at least five minutes (or until the indicator light on the case turns green) before taking them out again.

Note: Dirt and grime on the metal conductors inside the Powerbeats Pro case can cause charging issues. If your earbuds fail to charge properly, clean them and try again.
2. Toggle Bluetooth Off and On
Disabling and enabling Bluetooth on your phone or PC is a terrific way to address minor issues with the Powerbeats Pro. This action refreshes the wireless connection with the earbuds and clears potential glitches or conflicts that impede connectivity.
You can turn Bluetooth off and on through the device’s settings app or control center. For example, on an iPhone:
- Open the Settings app and tap Bluetooth.
- Turn off the switch next to Bluetooth.
- Wait 10 seconds and re-enable the switch.

There are loads of other Bluetooth-related issues that can prevent stable wireless connectivity. To learn more, check our guide to fixing Bluetooth-related problems on a phone or PC.
3. Restart Your Devices
Restarting your phone or PC is another helpful step to fix connectivity issues with Powerbeats Pro earbuds. It helps close conflicting processes, clears temporary system data, and resets the Bluetooth components inside. Try doing that if you haven’t already.

Can’t figure out how to reboot your phone? Here’s how to restart any iPhone or Android device.
4. Forget and Reconnect Powerbeats Pro
If the problem persists, forget and re-pair the Powerbeats Pro with your phone or PC to resolve connectivity issues that stem from a corrupt Bluetooth device cache.
You can unpair the Powerbeats Pro through the Bluetooth settings screen of your phone or mobile. For example, on an iPhone:
- Open the iOS device’s Settings app and tap Bluetooth.
- Tap the Info icon next to your Powerbeats Pro.
- Tap Forget This Device.

Repeat the pairing process to reconnect the Powerbeats Pro. E.g., to re-pair the earbuds with an iPhone, open the charging case with the earbuds inside, wait for the Beats setup card to show up on your iOS device, and follow the on-screen instructions.
For all possible ways to pair the Powerbeats Pro, check our guide to connecting Beats earbuds with phones and computers.
5. Reset Powerbeats Pro
A Powerbeats Pro reset restores the earbuds to factory defaults. This process clears stored pairing information, resolves potential firmware glitches, and provides a clean slate for establishing a new connection with your phone or PC. It’s also quick and straightforward. Here’s how:
- Place both earbuds inside the Powerbeats Pro case.
- Close and re-open the case lid.
- Press and hold the System button inside until the LED light flashes red, then white.

Set up the Powerbeats Pro with your phone or PC as a new device. For best results, forget the current pairing from the device’s Bluetooth screen (check the section above) before you do that.
6. Update Powerbeats Firmware
The Powerbeats Pro has built-in programming—or firmware—that must be up-to-date for optimal performance. Newer firmware versions also come with bug fixes for connectivity-related issues.
If you use an iPhone, iPad, or Mac:
1. Connect the Apple device to a Wi-Fi network and its charger.
2. Place your Powerbeats Pro earphones in their charging case and connect to a power source.
3. Keep the charging case next to the Apple device and leave them there for at least 30 minutes. If there’s a pending firmware update, it should automatically install.
If you’re on an Android device, use the Beats app to check for and install Powerbeats Pro firmware updates.
7. Update the System Software
Outdated system software on your phone or PC is another reason that adversely impacts connectivity with Bluetooth devices. Install the latest updates and check if that makes a difference.
To do that, visit your phone or PC’s settings application and look for an option to update the system software to its latest version. For example, on an iPhone, go to General > Software Updates—if newer iOS updates are available, tap Download & Install.

8. Reset the Network Settings
Resetting the network settings is a last resort measure to fix Powerbeats Pro connectivity issues resulting from a corrupt or incorrectly configured network configuration.
If you’re on an iPhone:
- Open the Settings app.
- Go to General > Transfer or Reset iPhone > Reset.
- Tap Reset Network Settings.

On an Android device:
1. Open the Settings app.
2. Go to System > Reset options.
3. Tap Reset Wi-Fi, mobile & Bluetooth.
Resetting the network settings on a desktop or laptop is slightly more complicated. Check our Windows and macOS network settings reset guides for comprehensive step-by-step instructions.
9. Contact Apple Support
If your Powerbeats Pro fails to connect to your phone or PC despite troubleshooting, it’s time to contact Apple Support. They can assist you in diagnosing and resolving potential hardware issues with your Powerbeats Pro, such as replacing the charging case, the earbuds, or both, especially if your device is still under warranty.