由于多种原因，您的DualSense无线控制器可能无法通过(DualSense)蓝牙(Bluetooth)连接到您的Sony PlayStation 5 。例如，可能是控制器未与控制台同步、电池电量低或固件不是最新的。
本故障排除指南将引导您完成修复PS5控制器连接问题的多种方法。这个问题可能是微不足道的，您应该能够快速解决它。
1. 将DualSense 控制器(DualSense Controller)与您的PS5配对(PS5)
假设(Suppose)您是第一次尝试将DualSense 无线控制器(DualSense Wireless Controller)与 PlayStation 5 配合使用。在这种情况下，您无法与控制台进行无线交互，除非您通过USB数据线将其注册到控制台。就是这样：
- 打开您的 PS5 主机。
- 将DualSense控制器连接到PS5上的(PS5)USB端口。使用控制台包装内的
USB Type-C转USB-A线缆。(USB-A)
- 按下(Press)控制器上的 PS 按钮（位于操纵杆之间），将其与您的主机配对。
配对过程完成后，您可以断开控制器与控制台的连接以无线使用它。
如果您要设置辅助DualSense控制器但周围没有 USB-C 电缆，则可以无线配对控制器。要做到这一点：
- 按下主控制器上的 PS 按钮，然后选择(Press)PS5 主屏幕(PS5 Home Screen)右上角的设置。
- 向下滚动(Scroll)并选择附件。
- 转到General > Bluetooth Accessories。
- 在新控制器上，同时按住Create和 PS 按钮将其置于配对模式。
- 使用主控制器从PS5上的找到的(PS5)配件(Accessories)列表中选择您要配对的控制器。
- 选择是以(Yes)确认您要注册控制器。
您的PS5应该会自动连接到新控制器。如果您想切换回使用它，请
按主控制器上的 PS 按钮。(Press)
2. 为PS5 DualSense 控制器充电(PS5 DualSense Controller)
DualSense无线控制器的电池会在长时间的剧烈振动游戏过程中快速耗尽。(DualSense)如果在您按下 PS 按钮时它无法重新连接或从Rest 模式(Rest Mode)唤醒主机，则它可能没电了。
通过USB连接控制器并为其充电至少 15 分钟。触摸板周围的灯条会闪烁以确认正在充电。
如果您讨厌摆弄电缆，请购买 PS5 充电站或冷却架(invest in a PS5 charging station or cooling stand)，以便控制器始终充满电。
3. 重新启动您的PlayStation 5 控制台(Console)
PlayStation 5的意外软件故障通常是DualSense控制器无法通过蓝牙(Bluetooth)连接的根本原因。重新启动控制台以清除控制台内存中的临时数据(Restart the console to flush temporary data)并消除无线连接问题。
如果您有另一个可用的控制器，请按 PS 按钮并选择Power > Restart PS5以重新启动控制台。
如果没有，请按住 PS5 的电源(Power)按钮，直到控制台发出两次蜂鸣声以启动强制关机。然后，再次按下电源(Power)按钮将其重新打开。
4. 检查 USB 相关问题
如果您的DualSense无线控制器无法通过USB配对、充电或同时进行这两项操作，则问题可能与USB相关。尝试以下操作：
- 检查USB-C电缆是否损坏。如果它磨损或严重弯曲，请确认它是否适用于不同的设备，如 PC 或Mac。如果没有，请
更换电缆。(Replace)
- 如果您使用第三方USB数据线，请换用(USB)PS5包装内的原装数据线，或尝试使用其他支持数据传输的高质量USB-C数据线。
- 将电缆连接到PS5(PS5)上的不同USB端口，然后检查这是否有所不同。除了前面的USB端口外，控制台背面还有额外的端口。
- 确保控制器上的USB-C端口没有灰尘。吹(Blow)压缩空气以清除灰尘（不要将喷嘴放在端口内），或用牙签撬出任何粘性物质。
5.取消控制器配对(Unpair Controller)并重新连接(Reconnect)到控制台(Console)
如果问题仍然存在，请断开DualSense无线控制器并将其重新连接到您的 PlayStation 5。如果您没有可用于与主机交互的其他控制器，则必须将出现故障的控制器恢复出厂设置（更多信息见下文）。
- 转到Settings > Accessories > Bluetooth Accessories蓝牙(Bluetooth)连接列表中
突出显示要断开连接的控制器。
- 按(Press)选项(Options)按钮并选择断开连接(Disconnect)。
- 选择确定(Select OK)断开控制器。
重新启动您的PS5并以无线方式或通过(PS5)USB重新注册控制器。
6. 保持控制器(Controller)和控制台关闭(Console Close)
尽管DualSense无线控制器和PlayStation 5使用蓝牙 5.1(Bluetooth 5.1)进行连接，但物理障碍物、反光表面和周围设备的干扰会降低蓝牙(Bluetooth)信号的有效范围。
例如，将控制台和电视放在不同的房间可能会导致随机断开连接或延迟。以有线模式使用控制器或将控制器和控制台放在附近。
注意：要将控制器设置为在有线模式下工作，请转至Settings > Accessories > Controller（常规(General)）>通信方式(Communication Method)并选择使用 USB 电缆(Use USB Cable)。
7. 出厂重置您的 DualSense 控制器(Reset Your DualSense Controller)
如果问题仍然存在，请尝试软重置DualSense控制器。为此，请按住 PS 按钮 10 秒钟，直到灯条熄灭。再等(Wait)10 秒钟，然后再次按下 PS 按钮以重新打开控制器。
如果失败，您必须硬重置 PS5 控制器(hard reset the PS5 controller)。这会将控制器恢复为出厂设置并解决与连接相关的重大问题。要做到这一点：
- 关闭你的PS5。如果您没有辅助控制器，请按住电源(Power)按钮强制关闭控制台。
- 将 SIM 弹出工具或回形针插入控制器背面的小孔中，然后按下内部的重置(Reset)按钮 3-5 秒。
- 打开您的PS5并通过无线方式（如果您有另一个控制器）或通过(PS5)USB将控制器重新注册到控制台。
8.排除其他设备
的信号干扰(Signal Interference)
如果您的DualSense控制器仅无法无线工作，请移除附近的蓝牙(Bluetooth)设备和其他可能造成干扰的
无线设备，例如Wi-Fi路由器。(Wi-Fi)
此外，断开第三方控制器配件，例如有线耳机和电池组。这些设备也可能会破坏控制器的蓝牙(Bluetooth)信号并阻止它连接到主机。
9. 更新您的DualSense控制器
索尼(Sony)偶尔会发布DualSense固件更新，以提高控制器的稳定性并解决已知的连接问题。
如果控制器工作在有线模式下，请进入Settings > Accessories > Controller（通用(General)），然后选择无线控制器设备软件(Wireless Controller Device Software)以更新设备固件。
如果您身边有个人电脑，您还可以使用PlayStation官方网站上的“ (PlayStation)DualSense 无线控制器固件更新程序(Firmware updater for DualSense wireless controller)”实用程序更新控制器：
10. 更新你的 PlayStation 5
DualSense 控制器问题导致连接停止的另一个原因是PS5系统软件有问题或过时。更新您的控制台以解决问题。
注意：您需要一个功能正常的控制器来启动更新。
- 转到设置 > 系统。
- (Scroll)向下滚动系统软件(System Software)部分并选择系统软件更新(System Software Update)和设置(Settings)。
- 选择更新系统软件。
- 选择使用 Internet 更新(Update Using Internet)选项。
等到(Wait)您的PS5搜索并安装所有待处理的更新。如果您遇到问题，请通过安全模式更新您的 PS5(update your PS5 via Safe Mode)。
联系 PlayStation 支持(Contact PlayStation Support)寻求帮助(Help)
如果上述修复方法均无济于事，则可能是您的DualSense无线控制器有缺陷或电池完全耗尽-在台式机(register the controller with a desktop)、iPhone或Android 设备( Android device)上注册控制器以验证问题是否与硬件相关。
联系 PlayStation 支持(Contact PlayStation Support)，他们可以帮助您确定下一步该怎么做。如果您从第三方零售商处购买了控制器，请联系更换。
PS5 Controller Not Connecting to Console? 10 Ways to Fix
Your DualSense wirеless controller may fail to connect to your Sony PlayStation 5 over Bluetooth for several reasons. For example, іt could be the controller isn’t synced to the console, its batteries are low, or its firmware isn’t up-to-date.
This troubleshooting guide will walk you through several methods to fix PS5 controller connectivity issues. The problem is likely trivial, and you should be able to resolve it quickly.
1. Pair the DualSense Controller to Your PS5
Suppose you’re attempting to use a DualSense Wireless Controller with your PlayStation 5 for the first time. In that case, you can’t interact with the console wirelessly unless you register it with the console through a USB cable. Here’s how:
- Turn on your PS5 console.
- Connect the DualSense controller to a USB port on your PS5. Use the USB Type-C to USB-A cable that comes inside the console packaging.
- Press the PS button on the controller—it’s between the thumbsticks—to pair it with your console.
After the pairing process, you can disconnect the controller from the console to use it wirelessly.
If you’re setting up a secondary DualSense controller but don’t have a USB-C cable around, you can pair the controller wirelessly. To do that:
- Press the PS button on the primary controller and select Settings on the top right of the PS5 Home Screen.
- Scroll down and select Accessories.
- Go to General > Bluetooth Accessories.
- On the new controller, hold the Create and PS buttons simultaneously to put it into pairing mode.
- Use the primary controller to select the controller you’re about to pair from the Accessories found list on your PS5.
- Select Yes to confirm you want to register the controller.
Your PS5 should automatically connect to the new controller. Press the PS button on your primary controller if you want to switch back to using it.
2. Charge the PS5 DualSense Controller
Your DualSense wireless controller’s battery can drain quickly during extended vibration-heavy gameplay sessions. If it won’t reconnect or wake up the console from Rest Mode when you press the PS button, it’s probably out of charge.
Connect the controller via USB and let it charge for at least 15 minutes. The light bar surrounding the touchpad pulsates to confirm it’s charging.
If you hate fumbling around with cables, invest in a PS5 charging station or cooling stand so the controller is always on full charge.
3. Restart Your PlayStation 5 Console
Unexpected software glitches with the PlayStation 5 are often an underlying reason behind a DualSense controller that fails to connect via Bluetooth. Restart the console to flush temporary data out of the console’s memory and eliminate problems with wireless connectivity.
If you have another controller that works, press the PS button and select Power > Restart PS5 to reboot the console.
If not, press and hold the PS5’s Power button until the console beeps twice to initiate a forced shutdown. Then, press the Power button again to turn it back on.
4. Check for USB-Related Problems
If your DualSense wireless controller doesn’t pair, charge, or do both over USB, the problem could be USB-related. Try the following:
- Inspect the USB-C cable for damage. If it’s frayed or severely bent, confirm if it works on a different device like a PC or Mac. Replace the cable if it doesn’t.
- If you use a third-party USB cord, switch to the original that came inside your PS5 packaging or try a different high-quality USB-C cable that supports data transfers.
- Connect the cable to a different USB port on your PS5 and check if that makes a difference. Besides the USB port on the front, there are extra ports on the back of the console.
- Ensure the USB-C port on the controller is free of dirt. Blow compressed air to rid it of dust (don’t put the nozzle inside the port), or pry out any gunk with a toothpick.
5. Unpair Controller and Reconnect to the Console
If the problem persists, disconnect and reconnect the DualSense wireless controller to your PlayStation 5. If you don’t have another controller that you can use to interact with the console, you must factory reset the malfunctioning controller (more on that further below).
- Go to Settings > Accessories > Bluetooth Accessories and highlight the controller you want to disconnect on the Bluetooth connections list.
- Press the Options button and choose Disconnect.
- Select OK to disconnect the controller.
Restart your PS5 and re-register the controller wirelessly or via USB.
6. Keep the Controller and Console Close
Although the DualSense wireless controller and the PlayStation 5 use Bluetooth 5.1 for connectivity, physical obstructions, reflective surfaces, and interference from surrounding devices can reduce the effective range of the Bluetooth signal.
For example, keeping your console and TV in separate rooms could result in random disconnects or lag. Either use the controller in wired mode or keep the controller and the console nearby.
Note: To set up your controller to work in wired mode, go to Settings > Accessories > Controller (General) > Communication Method and select Use USB Cable.
7. Factory Reset Your DualSense Controller
If the problem persists, try soft resetting your DualSense controller. To do that, press and hold the PS button for 10 seconds until the light bar turns off. Wait another 10 seconds and press the PS button again to turn the controller back on.
If that fails, you must hard reset the PS5 controller. That restores the controller to factory settings and resolves significant connectivity-related issues. To do that:
- Turn off your PS5. If you don’t have a secondary controller, press and hold the Power button to force shutdown the console.
- Insert a SIM-eject tool or paper clip into the small hole on the back of the controller and push against the Reset button inside for 3-5 seconds.
- Turn on your PS5 and re-register the controller to the console wirelessly (if you have another controller) or over USB.
8. Rule Out Signal Interference From Other Devices
If your DualSense controller only fails to work wirelessly, remove nearby Bluetooth devices and other wireless equipment—e.g., Wi-Fi routers—that could cause interference.
Additionally, disconnect third-party controller accessories such as wired headsets and battery packs. These devices might also disrupt your controller’s Bluetooth signal and stop it from connecting to the console.
9. Update Your DualSense Controller
Sony publishes occasional DualSense firmware updates that improve the controller’s stability and resolve known connectivity issues.
If the controller works in wired mode, go to Settings > Accessories > Controller (General), and select Wireless Controller Device Software to update the device firmware.
If you have a PC around, you can also update the controller using the “Firmware updater for DualSense wireless controller” utility from the official PlayStation website:
10. Update Your PlayStation 5
Another reason why your DualSense controller issues can stop connecting is because of buggy or out-of-date PS5 system software. Update your console to fix the problem.
Note: You need a functioning controller to initiate the update.
- Go to Settings > System.
- Scroll down the System Software section and select System Software Update and Settings.
- Choose Update System Software.
- Select the Update Using Internet option.
Wait until your PS5 searches for and installs any pending updates. If you run into issues, update your PS5 via Safe Mode.
Contact PlayStation Support for Help
If none of the fixes above help, the chances are your DualSense wireless controller is defective or has a completely dead battery—register the controller with a desktop, iPhone, or Android device to verify the problem is hardware-related.
Contact PlayStation Support, and they can help you figure out what to do next. If you bought the controller from a third-party retailer, reach out for a replacement.
