索尼的PlayStation 5 有时会出现电源问题(PlayStation 5 sometimes exhibits power issues)，导致控制台无法打开或关闭。软件(Software)问题、过热以及有缺陷的电源线或端口可能是您的PS5无法打开或关闭的原因。
本教程介绍了修复PS5电源故障的不同方法。本教程的故障排除解决方案适用于数字版和标准版 PS5(Digital Edition and Standard Edition PS5)。
1.检查电源
首先，确认墙上插座、电源板、电源插座或电涌保护器已通电。如果电源没有开关，请连接其他设备并检查它是否工作。
如果无法为您的PS5和其他设备供电，则墙壁插座有故障或无法正常工作。请联系(Contact)电工修理或更换墙上插座。我们还建议从不同的墙壁插座为PS5供电。如果控制台仍然无法启动，则电源线可能是导致电源故障的原因。
2.使用PS5控制器
当您按下控制台上的电源按钮时，您的PS5不会打开？电源按钮可能有问题。尝试使用DualSense(DualSense)控制器
打开控制台。
按下(Press)DualSense控制器上的 PS 按钮以启动您的 PlayStation 5。
3.重启(Power Cycle)PS5（重新连接(Reconnect)电源(Power Cable)线）
当您打开PS5时，指示灯应呈蓝色闪烁几秒钟，然后变为纯白色。如果指示灯持续闪烁蓝色或白色，或者指示灯一直呈蓝色，则重新连接电源线可以解决问题。
我们还应该提到，如果电源线连接松动
，您的PS5将无法启动。(PS5)
从插座和PS5主机上拔下电源线并等待至少 60 秒。重新连接电源线并确保其与PS5(PS5)的交流端口
紧密配合。
小心不要将电缆强行插入PS5，以免损坏电源端口中的金属针脚。此外，确保电缆的另一端牢固地插入墙壁插座。
确保(Make)您使用的是控制台随附的电源适配器。打开电源插座并按下PS5上的电源按钮。按下PS5控制器上的 PS 按钮也将打开控制台。
4. 冷却控制台
当您的PS5过热时，您会听到嗡嗡声，因为控制台中的风扇正在努力为其降温。如果控制台处于狭窄或炎热的环境中，冷却风扇可能不会降低内部硬件组件的温度。
过热可能会导致您的PS5在游戏过程中熄火并发出红灯。如果发生这种情况，请拔下电源线和HDMI电缆，让它冷却几分钟。请勿将控制台放置在封闭的柜子中或靠近墙壁，尤其是在玩视频游戏(playing video games)时。这将阻塞通风口并导致PS5过热。
如果在冷却控制台后继续闪烁红灯，请将
您的PS5 送去维修/维修。(PS5)
5. 使用不同的电源线(Power Cable)或墙壁插座(Wall Socket)
PlayStation 5使用通常称为“Shotgun”、“Figure 8”或“C7/C8”连接器的双芯IEC C7电源线。(IEC C7)如果主机在插入不同的墙壁插座时无法启动，则您的 PS5 的电源线可能有缺陷。
要确认连接线没有断裂或损坏，请使用不同的电源线将PS5插入功能正常的电源插座。(PS5)如果没有任何变化，请从最近的SONY 商店或授权的 PlayStation 零售商处(SONY store or authorized PlayStation retailer)购买替换电源线。您也可以从Amazon购买(Amazon)Shotgun连接器，但要确保它适用于PS5。
以下主机(following consoles can also power the PlayStation 5)的电源线也可以为 PlayStation 5 供电：PS4、PS3、PS3 Slim、PS4 Slim、Xbox Series S/X和Xbox One S/X。
如果您的PS5仍然无法启动，则问题可能是由于严重的硬件损坏造成的。请联系PlayStation 支持(PlayStation Support)或访问SONY商店，对您的PS5进行诊断和维修。
6.清洁你的 PS5 AC 端口
异物(Foreign)可能会导致PlayStation 5的电源线无法正确插入交流端口。拔下电源线并使用手电筒检查是否有灰尘、污垢或碎屑阻碍电源。
使用(Use)斜角镊子、塑料牙签或软牙刷清洁 AC 端口(clean the AC port)。从一罐压缩空气中喷入端口也可以去除异物。请勿使用水或任何液体材料清除卡在端口中的粘稠物、污垢或其他顽固污垢。它们会腐蚀 AC 端口中的针脚，从而生锈并损坏您的PS5控制台。
此外，确认电源线的连接端——进入PS5的(PS5—is)C7/C8连接器——没有灰尘。最后一件事：确保插入墙上插座的电源插头也是干净的。
7.强制重启你的PS5
有时，PS5控制台偶尔会卡在Rest Mode。发生这种情况时，强制重启控制台是让它重新启动的唯一方法。按住电源按钮约 10-15 秒，直到控制台重新启动。
强制重启PS5(PS5)时，您将丢失所有未保存的设置或游戏进度/数据。
8.禁用休息模式
如果控制台在休息模式下一直冻结，我们建议在您的PS5设置中禁用休息(Rest Mode)模式(Rest Mode)。
转到Settings > System > Power Saving > Set TimePS5进入休息模式(PS5 Enters Rest Mode)之前的时间。将(Set)“媒体播放期间”和“玩游戏时”都设置为不要进入(Put)休息模式(Rest Mode)。
9. 更新你的 PS5
索尼的PlayStation 5 存在一个广泛存在的软件错误(PlayStation 5 had a widespread software bug)，导致控制台在进入休息模式(Rest Mode)后无法启动。尽管该错误不再普遍，但如果您运行的是过时的PS5系统软件，您可能会遇到此问题。
将您的PS5连接到互联网，进入Settings > System Software > System Software Update和设置(Settings)，然后选择更新系统软件(Update System Software)。
10. 恢复或重置 PS5
如果上述故障排除修复都无法解决问题，请将PS5恢复为出厂默认设置。恢复PS5的系统设置不会删除主机上的任何文件或游戏。
如果您可以访问控制台的图形界面，请前往Settings > System软件> Reset Options > Restore Default Settings。
如果您的PS5开机但显示黑屏，请进入安全模式(Safe Mode)以执行系统重置。从墙上插座拔下PS5，等待 60 秒，然后重新插入。
然后，按住PS5上的电源按钮7-10 秒。当您按下电源按钮时，您的控制台应该会发出哔哔声，而第二次哔哔声会在大约 7 秒后发出。听到第二声哔声时松开电源按钮。
使用USB(USB)电缆将DualSense控制器插入控制台，然后选择恢复默认设置(Restore Default Settings)。
如果问题仍然存在，请以安全模式重新启动(Safe Mode)PS5并重置PS5的设置和数据。请注意，重置PS5将删除(PS5)PS5上的所有用户、个人数据和配置。
在安全模式(Safe Mode)菜单上选择重置 PS5 ，然后在确认提示中选择(Reset PS5)是(Yes)继续。
修理或更换您的 PS5
如果您的 PlayStation 5 存在出厂缺陷，则会出现硬件故障和电源问题。如果主机仍在保修期内，请联系 PlayStation 支持(contact PlayStation Support)进行维修或更换。您也可以联系购买PS5的商店。请记住在将您的(Remember)PS5送去维修或更换
之前弹出您的游戏光盘或USB驱动器。
PS5 Won’t Turn On or Turn Off? 10 Ways to Fix
Sony’s PlayStation 5 sometimes exhibits power issues that prevent the console from turning on or off. Software issues, overheating, and defective power cable or port are possible reasons your PS5 won’t turn on or off.
This tutorial covers different ways to fix PS5 power failures. This tutorial’s troubleshooting solutions apply to the Digital Edition and Standard Edition PS5.
1. Check the Power Source
First, verify that the wall outlet, power strip, electric socket, or surge protector is powered on. If the power source doesn’t have a switch, connect a different device and check if it works.
The wall socket is faulty or non-functional if it fails to power your PS5 and other devices. Contact an electrician to repair or replace the wall socket. We also recommend powering the PS5 from a different wall outlet. If the console still won’t come on, the power cord is likely the cause of the power failure.
2. Use the PS5 Controller
Your PS5 won’t turn on when you press the power button on the console? The power button may be defective. Try turning on the console using the DualSense controller instead.
Press the PS button on the DualSense controller to power on your PlayStation 5.
3. Power Cycle the PS5 (Reconnect the Power Cable)
When you turn on your PS5, the indicator lights should blink blue for a few seconds and transition to solid white. Reconnecting the power cable could fix the problem if the indicator light keeps blinking blue or white or if the light gets stuck on blue.
We should also mention that your PS5 won’t come on if the power cable connection is loose.
Unplug the power cable from the socket and PS5 console and wait for at least 60 seconds. Reconnect the power cable and ensure it achieves a snug fit in the PS5’s AC port.
Be careful not to forcefully insert the cable into the PS5 so you don’t damage the metal pins in the power port. Additionally, ensure the other end of the cable is plugged firmly into the wall outlet.
Make sure you’re using the power adapter shipped with the console. Switch on the electric outlet and press the power button on your PS5. Pressing the PS button on the PS5 controllers will also turn on the console.
4. Cool the Console
When your PS5 overheats, you’ll hear whirring noises because the fans in the console are working to cool it down. Cooling fans may not reduce the temperature of internal hardware components if the console’s in a confined or hot environment.
Overheating can cause your PS5 to go off during gameplay and pulse a red light. If that happens, unplug the power cord and HDMI cable, and let it cool down for some minutes. Don’t place the console in a closed cabinet or close to a wall, especially when playing video games. That will block the air vents and cause the PS5 to overheat.
Take your PS5 for service/repair if the pulsing red light continues after cooling the console.
5. Use a Different Power Cable or Wall Socket
The PlayStation 5 uses a two-prong IEC C7 power cable commonly called the “Shotgun,” “Figure 8,” or “C7/C8” connector. Your PS5’s power cable might be defective if the console doesn’t come on when plugged into different wall outlets.
To confirm that the cable isn’t broken or damaged, plug your PS5 into a functional power outlet using a different power cable. If nothing changes, buy a replacement power cable from the nearest SONY store or authorized PlayStation retailer. You can also buy a Shotgun connector from Amazon, but make sure it’s rated to work for the PS5.
The power cables of the following consoles can also power the PlayStation 5: PS4, PS3, PS3 Slim, PS4 Slim, Xbox Series S/X, and Xbox One S/X.
If your PS5 still doesn’t come on, the problem is likely due to critical hardware damages. Contact PlayStation Support or visit a SONY store to have your PS5 diagnosed and repaired.
6. Clean Your PS5 AC Port
Foreign matter may prevent your PlayStation 5’s power cable from sitting correctly in the AC port. Unplug the power cable and use a flashlight to check for dust, dirt, or debris obstructing the power supply.
Use an angled tweezer, plastic toothpick, or soft toothbrush to clean the AC port. Spritzes from a can of compressed air into the port can also remove foreign matter. Do not use water or any liquid material to remove gunk, grime, or other stubborn dirt stuck in the port. They can corrode pins in the AC port to rust and damage your PS5 console.
Additionally, verify that the connecting end of the power cable—the C7/C8 connector that goes into the PS5—is dirt-free. One last thing: ensure the power plug that fits into the wall outlet is also clean.
7. Force Reboot Your PS5
Sometimes, the PS5 console occasionally gets stuck in Rest Mode. When that happens, force-restarting the console is the only way to get it back on. Press and hold the power button for about 10-15 seconds until the console restarts.
You’ll lose any unsaved settings or game progress/data when you force-reboot your PS5.
8. Disable Rest Mode
We recommend disabling Rest Mode in your PS5 settings if the console keeps freezing in Rest Mode.
Go to Settings > System > Power Saving > Set Time Until PS5 Enters Rest Mode. Set both “During Media Playback” and “While Playing Games” to Don’t Put in Rest Mode.
9. Update Your PS5
Sony’s PlayStation 5 had a widespread software bug that prevented the console from coming on after entering Rest Mode. Although the bug is no longer prevalent, you may experience this issue if you’re running outdated PS5 system software.
Connect your PS5 to the internet, go to Settings > System Software > System Software Update and Settings, and select Update System Software.
10. Restore or Reset the PS5
Restore your PS5 to factory default if none of the troubleshooting fixes above resolve the problem. Restoring your PS5’s system settings won’t delete any file or game on the console.
If you can access the console’s graphical interface, head to Settings > System software > Reset Options > Restore Default Settings.
If your PS5 turns on but displays a black screen, enter Safe Mode to perform the system reset. Unplug the PS5 from the wall outlet, wait 60 seconds, and plug it back in.
Afterward, hold the power button on your PS5 for 7-10 seconds. Your console should beep when you press the power button, while the second beep comes about seven seconds after. Release the power button when you hear the second beep.
Plug your DualSense controller into the console using the USB cable and select Restore Default Settings.
If the problem persists, restart PS5 in Safe Mode and reset your PS5’s settings and data. Note that resetting your PS5 will delete all users, personal data, and configurations on the PS5.
Select Reset PS5 on the Safe Mode menu and select Yes on the confirmation prompt to proceed.
Get Your PS5 Repaired or Replaced
Your PlayStation 5 will exhibit hardware malfunctions and power issues if it has a factory defect. If the console is still under warranty, contact PlayStation Support to have it repaired or replaced. You could also contact the store where you bought the PS5. Remember to eject your game disc or USB drives before sending your PS5 for repair or replacement.
