您(Are)是否正在为将PS5控制台连接到特定的Wi-Fi或以太网(Ethernet)网络而苦恼？您的PS5是否已连接到网络但无法访问互联网？您是否因为(Are)PS5 不断与 Wi-Fi 断开连接(PS5 keeps disconnecting from Wi-Fi)而无法播放或下载应用程序？
我们将向您展示如何在主机的标准(Standard)版和数字版上(Digital Edition)修复 PS5 连接问题。(fix PS5 connectivity problems)本教程涵盖了PlayStation 5(PlayStation 5)上所有可能与 Internet 相关的问题的故障排除修复程序。
1. 验证网络的密码(Password)或安全详细信息(Security Details)
如果您将 PS5 连接到受密码保护的网络，请确认您的密码正确。输入错误的 Wi-Fi 密码可能会触发“无法连接到 Wi-Fi 网络”错误消息。如果不确定，请检查网络设置或联系管理员确认密码。
2.手动加入Wi-Fi网络
除非您之前已连接到网络，否则您的PS5主机不会自动检测隐藏的无线网络。如果您的PS5找不到网络，请改为手动加入网络。
转到Settings > Network Settings>Set Up Internet Connection > Set Up Manually > Use Wi-Fi > Enter Manually。
输入网络名称或服务集标识符 (SSID)(Service Set Identifier (SSID))、密码、代理服务器和其他信息。选择完成(Select Done)继续。
检查路由器的设置或联系网络管理员获取网络连接信息。
3.使用以太网电缆
如果您的无线连接出现问题，请切换到以太网。(Ethernet)将以太网(Ethernet)或LAN电缆插入PS5并在控制台的设置菜单中设置有线连接。
转到Settings > Network > Settings>设置 Internet 连接(Set Up Internet Connection)，然后选择设置有线 LAN(Set Up Wired LAN)。
4. 运行网络测试
PlayStation 5有一个用于测试和诊断互联网连接的本地工具。该工具可以诊断下载或上传速度缓慢以及其他连接问题。如果您的PS5连接到网络但无法使用互联网，请使用该工具检查网络的信号强度。
打开 PS5 的设置(Settings)菜单，前往Network > Connection Status，然后选择测试互联网连接(Test Internet Connection)。
如果您的网络通过了所有检查，则控制台或 PlayStation Network 的服务器可能存在问题。
如果该工具显示有问题，请重新启动路由器，然后重新运行测试。将路由器移近PS5或使用网络增强器/扩展器可以提高连接速度。查看其他改善网络 Wi-Fi 信号和性能的(improve your network’s Wi-Fi signal and performance)方法。
如果网络问题仍然存在，请联系您的 Internet 服务提供商 ( ISP ) 或网络管理员。
5. 更改 DNS 服务器设置
Reddit 上的一些PS5 用户(PS5 users on Reddit)通过切换到 Google 的DNS服务器来解决互联网连接问题。试试看，看看Google 的免费公共 DNS 服务器(Google’s free public DNS server)是否可以恢复您PS5的互联网连接。
- 转到Settings > Network > Set Up Internet Connection。导航到有问题的网络，然后按PS5控制器
上的选项(Options)按钮。
- 选择高级设置。
- 将DNS 设置(DNS Settings)从“自动”更改为手动(Manual)。
- 接下来，将主 DNS(Primary DNS)设置为 8.8.8.8，将辅助 DNS(Secondary DNS)设置为 8.8.4.4。选择确定以保存新的DNS设置。
尝试玩在线游戏或访问PlayStation Store并检查您的PS5现在是否连接到互联网。
6. 重启路由器
有时，由于临时系统故障，您的路由器或调制解调器可能无法验证或允许新连接。重新启动路由器可以使连接恢复正常。
从墙壁插座上拔下路由器的电源适配器，几秒钟后将其重新连接到电源插座。取出(Remove)并重新插入电池供电的移动路由器的电池，然后重新打开设备。
路由器过热时有时会出现故障。如果您的路由器过热或过热，请将其关闭并让它冷却几分钟，然后再重新打开电源。
7. 重启你的 PlayStation 5
如前所述，您的PS5可能是问题所在——尤其是在其他设备可以连接到互联网的情况下。
按下(Press)DualSense控制器上的 PS 按钮，选择右下角的电源图标，然后选择Restart PS5。
或者，从墙上插座拔下PS5电源线，等待几秒钟，然后重新插入。然后，尝试再次将您的 PlayStation 5 连接到互联网并检查是否可以解决问题。
8.断开其他设备
一些网络有一个“连接规则”，限制可以同时加入和使用网络的设备数量。因此，如果您的PS5或其他设备无法连接到无线网络，则网络可能已达到其连接限制。
前往路由器的设置，增加网络的连接限制，然后尝试再次将您的PS5连接到网络。如果您无法访问路由器的设置，请联系网络管理员。如果您无法增加连接限制，请断开其他设备与网络的连接，以便为您的PS5腾出空间。
9.白名单或解锁你的PS5
如果您的 PlayStation 5 以外的其他设备可以连接到网络，则您的PS5可能已被阻止或列入黑名单。如果您可以访问网络的管理面板，请检查“设备管理”或“MAC 地址过滤”菜单以查看被阻止的设备。
取消阻止(Unblock)您的 PlayStation 5 或将其列入白名单以重新访问网络。如果您无法访问网络的后端设置，请联系网络管理员取消阻止您的设备。
取消阻止网络上的设备取决于路由器的品牌或型号。有关详细信息，请参阅有关将家庭网络上的设备列入白名单的教程(tutorial on whitelisting devices on home networks)。
10. 检查PlayStation 网络服务器状态(PlayStation Network Server Status)
如果PlayStation Network ( PSN ) 服务器出现故障，您可能无法玩多人游戏或访问PlayStation Store——即使(PlayStation Store—even)您的PS5可以访问互联网。PSN服务器中断也可能在 PS5 上触发以下错误代码(error codes on the PS5)：NW-102216-2、NW-102265-6、NW-102636-8、WS-116483-3和NP-103047-5。
使用PlayStation Network Service 工具(PlayStation Network Service tool)检查您所在地区的服务状态。在下拉菜单中选择您所在的国家或地区，然后等待结果。
如果您所在地区的某些服务出现故障，您将不得不等到PlayStation恢复这些服务。
11. 更新路由器的固件
如果固件有问题或过时，Wi-Fi 路由器通常会出现故障。前往路由器的网络面板并安装任何可用的固件或软件更新。有关升级其固件的具体说明，请参阅路由器的说明手册或联系制造商。
12. 更新你的 PS5
更新 PS5 的软件可以修复以太网和 Wi-Fi 问题(fix Ethernet and Wi-Fi issues)。但由于您无法访问互联网，因此您必须使用FAT32 格式的 USB 驱动器(FAT32-formatted USB drive)安装更新。
- 在USB(USB)驱动器上创建一个PS5文件夹，然后在PS5父文件
夹中创建另一个UPDATE子文件夹。
- (Download the PS5 console update file)在另一台计算机上下载 PS5 控制台更新文件并将文件另存为USB驱动器
上的PS5UPDATE.PUP 。
- 将USB驱动器插入PS5控制台。
- 按住(Press)控制台上的电源按钮 7-10 秒。(Power)听到第二声哔声时松开电源按钮。(Power)这将使您的PS5进入安全模式(Safe Mode)。
- 将DualSense控制器连接到控制台并按下 PS 按钮。
- 接下来，在安全模式(Safe Mode)菜单
上选择更新系统软件。(Update System Software)
- 选择从USB 存储设备(USB Storage Device)更新(Update)并按照提示进行操作。
13.重置路由器
如果这些故障排除修复程序都不能解决问题，请将您的路由器重置为出厂设置。有些路由器有一个物理（硬重置）按钮，而您只能从它们的设置或管理菜单中重置一些。
有关重置其设置的详细说明，请参阅路由器的说明手册。本教程关于出厂重置无线路由器(tutorial on factory resetting a wireless router)有更多信息。
14. 恢复 PS5 的设置
将 PS5 的设置恢复为出厂默认设置可以解决性能和连接问题。
转到Settings > System软件> Reset Options > Restore Default Settings。
您可能会收到输入控制台限制密码的提示。如果您尚未更改 PS5 的限制密码，请输入默认密码 (0000) 以开始系统设置重置。
寻求专业支持
我们相信这些故障排除修复程序之一应该可以解决您的 PlayStation 5 上与互联网相关的问题和错误。如果您的PS5仍然无法加入或维持以太网(Ethernet)或 Wi-Fi 连接，请联系PlayStation 支持。(PlayStation Support)您还可以访问SONY 或 PlayStation 商店(SONY or PlayStation Store)，检查您的PS5是否存在工厂缺陷和硬件损坏。
PS5 Not Connecting to Internet? 14 Ways to Fix
Are you struggling to connect your PS5 console to a sрecіfic Wi-Fi or Ethеrnet network? Is yоur PS5 connected to a network but hаѕ no internet access? Are you unable to play or download appѕ because your PS5 keeps disconnecting from Wi-Fi?
We’ll show you how to fix PS5 connectivity problems on the Standard and Digital Edition of the console. This tutorial covers troubleshooting fixes for all possible internet-related issues on the PlayStation 5.
1. Verify the Network’s Password or Security Details
If you’re connecting your PS5 to a password-protected network, verify that you have the correct password. Entering the wrong Wi-Fi password can trigger a “Cannot Connect to the Wi-Fi Network” error message. If unsure, check the network settings or contact the administrator to confirm the password.
2. Join Wi-Fi Network Manually
Your PS5 console won’t automatically detect a hidden wireless network unless you’ve previously connected to the network. If your PS5 can’t find a network, join the network manually instead.
Go to Settings > Network Settings > Set Up Internet Connection > Set Up Manually > Use Wi-Fi > Enter Manually.
Enter the network’s name or Service Set Identifier (SSID), passcode, proxy server, and other information. Select Done to proceed.
Check the router’s settings or contact the network administrator for network connection information.
3. Use an Ethernet Cable
Switch to an Ethernet network if there’s a problem with your wireless connection. Plug an Ethernet or LAN cable to your PS5 and set up the wired connection in the console’s settings menu.
Go to Settings > Network > Settings > Set Up Internet Connection and select Set Up Wired LAN.
4. Run a Network Test
The PlayStation 5 has a native tool for testing and diagnosing your internet connection. The tool can diagnose slow download or upload speeds and other connection problems. If your PS5 connects to a network but can’t use the internet, check the network’s signal strength using the tool.
Open your PS5’s Settings menu, head to Network > Connection Status, and select Test Internet Connection.
If your network passes all the checks, there’s likely a problem with the console or PlayStation Network’s servers.
If the tool reveals a problem, restart your router, and rerun the test. Moving your router closer to the PS5 or using a network booster/extender can improve your connection speed. Check out other ways to improve your network’s Wi-Fi signal and performance.
Contact your internet service provider (ISP) or network administrator if the network issue persists.
5. Change DNS Server Settings
Some PS5 users on Reddit fixed internet connection issues by switching to Google’s DNS server. Try that and see if Google’s free public DNS server restores internet connectivity to your PS5.
- Go to Settings > Network > Set Up Internet Connection. Navigate to the problematic network and press the Options button on the PS5 controller.
- Select Advanced Settings.
- Change the DNS Settings from “Automatic” to Manual.
- Next, set the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4. Select OK to save the new DNS settings.
Try playing online games or accessing the PlayStation Store and check if your PS5 now connects to the internet.
6. Power Cycle Your Router
Sometimes, your router or modem may fail to authenticate or allow new connections due to temporary system glitches. Rebooting your router can restore the connection to normalcy.
Unplug the router’s power adapter from the wall outlet and reconnect it to the power outlet after some seconds. Remove and reinsert the battery for battery-powered mobile routers, then turn the device back on.
Routers sometimes malfunction when they overheat. If your router is hot or overheating, shut it down and leave it to cool for some minutes before powering it back on.
7. Reboot Your PlayStation 5
As mentioned earlier, your PS5 could be the problem—especially if other devices can connect to the internet.
Press the PS button on the DualSense controller, select the power icon in the bottom-right corner, and select Restart PS5.
Alternatively, unplug the PS5 power cable from the wall outlet, wait for some seconds, and plug it back in. Then, try connecting your PlayStation 5 to the internet again and check if that resolves the problem.
8. Disconnect Other Devices
Some networks have a “connection rule” that limits the number of devices that can join and use the network simultaneously. So if your PS5 or other devices can’t connect to a wireless network, the network has probably hit its connection limit.
Head to the router’s settings, increase the network’s connection limit, and try connecting your PS5 to the network again. Contact the network administrator if you can’t access the router’s settings. If you can’t increase the connection limit, disconnect other devices from the network to make room for your PS5.
9. Whitelist or Unblock Your PS5
If other devices but your PlayStation 5 can connect to a network, your PS5 is probably blocked or blacklisted. If you can access the network’s admin panel, check the “Device Management” or “MAC Address Filtering” menu to view blocked devices.
Unblock or whitelist your PlayStation 5 to regain access to the network. Contact the network admin to unblock your device if you can’t access the network’s backend settings.
Unblocking devices on your network depends on your router’s brand or model. Refer to this tutorial on whitelisting devices on home networks for more information.
10. Check PlayStation Network Server Status
If the PlayStation Network (PSN) servers are down, you may be unable to play multiplayer games or access the PlayStation Store—even if your PS5 has internet access. PSN server outages can also trigger the following error codes on the PS5: NW-102216-2, NW-102265-6, NW-102636-8, WS-116483-3, and NP-103047-5.
Use the PlayStation Network Service tool to check the status of the service in your region. Select your country or region in the drop-down menu and wait for the result.
If some services are down in your region, you’ll have to wait until PlayStation restores the services.
11. Update Your Router’s Firmware
Wi-Fi routers often malfunction if their firmware is buggy or out-of-date. Head to your router’s web panel and install any available firmware or software update. Refer to the router’s instruction manual or contact the manufacturer for specific instructions on upgrading its firmware.
12. Update Your PS5
Updating your PS5’s software can fix Ethernet and Wi-Fi issues. But since you can’t access the internet, you’ll have to install the update using a FAT32-formatted USB drive.
- Create a PS5 folder on the USB drive, then create another UPDATE sub-folder in the PS5 parent folder.
- Download the PS5 console update file on another computer and save the file as PS5UPDATE.PUP on the USB drive.
- Plug the USB drive into your PS5 console.
- Press the Power button on the console for 7-10 seconds. Release the Power button when you hear a second beep. That’ll boot your PS5 into Safe Mode.
- Connect a DualSense controller to the console and press the PS button.
- Next, select Update System Software on the Safe Mode menu.
- Select Update from USB Storage Device and follow the prompt.
13. Reset the Router
Reset your router to factory settings if none of these troubleshooting fixes resolves the problem. Some routers have a physical (hard reset) button, while you can only reset some from their settings or admin menu.
Refer to your router’s instruction manual for detailed instructions on resetting its settings. This tutorial on factory resetting a wireless router has more information.
14. Factory Reset Your PS5’s Settings
Restoring your PS5’s settings to factory default can fix performance and connectivity issues.
Go to Settings > System software > Reset Options > Restore Default Settings.
You may get a prompt to enter your console’s restriction passcode. If you haven’t changed your PS5’s restriction passcode, enter the default passcode (0000) to start the system settings reset.
Seek Professional Support
We’re confident that one of these troubleshooting fixes should fix internet-related issues and errors on your PlayStation 5. Contact PlayStation Support if your PS5 still can’t join or maintain an Ethernet or Wi-Fi connection. You could also visit a SONY or PlayStation Store to have your PS5 examined for factory defects and hardware damages.
