Razer Synapse是一款软件应用程序，与Razer外设配合使用时，可帮助您管理、自定义和充分发挥它们的潜力。但是，有时该软件无法检测到您的Razer游戏键盘、鼠标或耳机。让它发挥作用可能会令人沮丧，特别是如果您之前设置了要使用的自定义配置文件。
Razer Synapse无法识别外设的问题最常发生在鼠标和键盘(mouse and keyboard)上。但这种情况可能发生在任何外围设备上，例如耳机、麦克风或Synapse通常使用的任何其他硬件。本文将向您展示如何解决Razer Synapse 3(Razer Synapse 3)和Razer Synapse 2无法识别外设
的问题。
1.执行硬件(Perform Hardware)故障排除
您可以通过多种方法对硬件进行故障排除，尤其是对于鼠标和键盘等外围设备。您可以将它们从计算机上拔出，然后在另一台安装了Razer Synapse软件的设备上尝试，看看是否可以检测到它们。
如果您手边没有另一台 PC，您只需将外围设备插入不同的USB端口即可。确保(Make)它直接插入您的电脑，而不使用中间USB集线器。此外，您还应该检查设备的电缆和USB端口是否有任何物理损坏。
最后，Windows 10 和 11 具有硬件故障排除程序，您可以使用它来查看您的设备是否存在问题。从“设置”(Settings)中看不到硬件(Hardware)和设备(Devices)疑难解答。您必须使用命令提示符(Command Prompt)。就是这样：
- 确保(Make)您正在测试的
Razer设备已连接到您的 PC。
- 单击(Click)Windows 10/11 任务栏上的放大镜。这将打开搜索栏。键入(Type)cmd 并选择命令提示符(Command Prompt)。
- 键入疑难解答命令： msdt.exe -id DeviceDiagnostic。
- 这将打开硬件(Hardware)和设备(Devices)疑难解答。单击“下一步”(Click Next)。
- 等待(Wait)故障排除程序检测问题。
- 如果疑难解答程序建议任何解决方案，请选择“应用(Apply)此修复”来执行它。
2.重新安装设备驱动程序
据报道，另一个有效的修复方法是重新安装所有Razer HID 兼容设备。这可以帮助解决您的鼠标和键盘驱动程序可能遇到的任何问题。
- Press Win + X打开高级用户(Power User)菜单。
- (Select Device Manager)从菜单中
选择设备管理器。
- 双击“鼠标”(Mice)和其他指点设备可查看外围设备。
- 右键单击(Right-click)Razer鼠标并选择卸载(Uninstall)设备。
- 出现提示时选择“卸载”进行确认。
重新启动您的电脑，Windows将自动重新安装您卸载的Razer设备驱动程序。任何导致问题的损坏驱动程序都将被替换。
3.更新Razer设备驱动程序
也许您的设备驱动程序并未损坏，而只是过时了。如果是这种情况，您可以直接从Razer官网下载最新版本，或者使用第三方应用程序（例如Easy Pro）来自动更新PC上的驱动程序。
以下是从官方网站
更新Razer鼠标驱动程序的方法：(Razer)
- 转至Razer 支持(Razer Support)页面并选择 PC。
- 在下一页上
选择“鼠标” （或您要更新的其他外围设备）。(Mice)
- 在“鼠标支持”(Mouse Support)页面上，选择“下载”(Downloads)。
- 单击(Click)鼠标(Mice)和垫子(Mats)（或您想要最新驱动程序的任何其他外围设备）
旁边的绿色加号。
- 在列表中找到您的设备，然后单击旁边的
下载。(Download)
- 下载后，单击 .exe 驱动程序文件将其安装到您的 PC 上。按照屏幕上的说明（如果有）完成该过程。
4.关闭防病毒软件
某些防病毒程序可能会阻止Razer Synapse检测外围设备。需要暂时禁用Windows Defender(Windows Defender)和一些第三方防病毒应用程序才能解决此问题。
转到Settings > Privacy和Security > Windows Security > Virus和威胁防护”以暂时禁用Windows Defender。
禁用防病毒软件后，启动Razer Synapse以查看它是否检测到您的键盘和鼠标。如果有效，请将Razer Synapse添加到(Razer Synapse)Windows 安全性(Windows Security)（或您可能正在使用的替代软件）的排除列表中。这将允许您重新打开防病毒软件，而不会阻止Synapse软件。
5.使用Synapse的修复选项
您可以尝试 Synapse 的修复选项来修复软件未检测到设备的问题。许多用户报告说这是他们解决问题的方法。
- 按键盘上的
Windows键 + R打开“运行”框。(Run)
- 输入 appwiz.cpl 并单击“确定”。
- (Find Razer Synapse)在程序列表中找到 Razer Synapse ，然后右键单击它。选择更改(Change)。
- 当Razer窗口打开时，选择“修复”(Repair)选项。
- 在Synapse(Synapse)发现并修复任何潜在问题时请保持耐心。这可能涉及下载并重新安装丢失或损坏的模块。
完成后，启动Synapse并登录您的帐户。看看它现在是否检测到您的鼠标和键盘。
6.卸载Razer Synapse并重新(Reinstall)安装
损坏的文件不仅仅特定于驱动程序。它们可以出现在任何地方，甚至在Synapse模块和文件中。这可能会导致Synapse无法检测到Razer外设。此问题的解决方案是彻底卸载并重新安装Razer Synapse软件。确保(Make)正确执行，以免剩余数据被损坏并影响Synapse 的(Synapse)工作方式。
请按照以下步骤重新安装Razer Synapse：
- 按(Press)键盘上的Windows键(Windows)+ R 打开运行框。
- 输入(Type)appwiz.cpl 并单击“确定”按钮。这将显示“程序(Programs)和功能”(Features)。
- (Find Razer Synapse)在程序列表中找到 Razer Synapse并右键单击它。选择卸载(Select Uninstall)。
- 当Razer(Razer)提示时，选择卸载(Uninstall)。
- 选择(Select)所有Razer软件，然后单击右下角的
“卸载”按钮。(Uninstall)
- Razer会询问您是否确实要删除他们的软件。选择是(Select Yes)，删除(Remove)。
即使完成卸载Razer Synapse后，您也必须确保删除所有可能隐藏的剩余文件。就是这样：
- 转到 C:Program Files (x86)Razer。
- 单击(Click Hidden)功能区中的隐藏项目以确保显示所有文件。如果您是Windows 11用户，请单击三个点，然后转至Options > View > Check Show隐藏的文件、文件夹和驱动器。
- 删除(Delete)Razer文件夹中的所有文件。用鼠标选择它们，然后按键盘上的
DEL按钮。(DEL)
- 转到 C:ProgramDataRazer 并确保选中功能区中的
隐藏项目选项。(Hidden)
- 也删除(Delete)Razer文件夹中的所有文件。
- 重新启动计算机。
现在您可以从官方网站安装Razer Synapse，就像第一次一样。安装后，查看软件是否检测到您的 Razer 产品。
应用这些修复后，您的Razer设备是否会出现在Razer Synapse中？(Razer Synapse)如果您仍然遇到问题，请阅读我们有关如何修复 Windows 无法识别的 USB 设备的(how to fix a USB device not recognized in Windows)详细指南。
Razer Mouse or Keyboard Not Showing Up in Razer Synapse? Try These 6 Fixes
Razer Synapse is the software app that, when paired with Razer peripherals, helps you manage, customize аnd use them to their fυllest potentiаl. However, sometimes the software dоesn’t detect your Razer gaming keyboard, mouse, or heаdset. Making it work can be frustrating, espeсially if you previouslу set up а custom profile уou want tо use.
The issue of Razer Synapse not recognizing peripherals most often happens with the mouse and keyboard. But it can happen to any peripheral such as a headset, microphone, or any other hardware Synapse typically works with. This article will show you how to fix the problem of Razer Synapse 3 and Razer Synapse 2 not recognizing peripherals.
1. Perform Hardware Troubleshooting
There are several ways you can troubleshoot your hardware, especially when it comes to peripherals such as mouse and keyboard. You can plug them out of your computer and try them on another device with Razer Synapse software installed to see if they can be detected.
If you don’t have another PC handy, you can simply plug your peripherals into a different USB port. Make sure it’s plugged directly into your PC without using intermediary USB hubs. Also, you should check the device’s cables and USB ports for any physical damage.
Finally, Windows 10 and 11 have a hardware troubleshooter that you can use to see if there is a problem with your devices. Hardware and Devices troubleshooter is not visible from Settings. You’ll have to use the Command Prompt. Here’s how:
- Make sure the Razer devices you are testing are connected to your PC.
- Click a magnifying glass on your Windows 10/11 taskbar. This will open the search bar. Type cmd and select Command Prompt.
- Type the troubleshooter command: msdt.exe -id DeviceDiagnostic.
- This will open Hardware and Devices troubleshooter. Click Next.
- Wait for the troubleshooter to detect problems.
- If the troubleshooter suggests any resolutions, select Apply this fix to execute it.
2. Reinstall Device Drivers
Another fix that reportedly works is reinstalling all Razer HID-compliant devices. This can help resolve any problems your mouse and keyboard drivers might have.
- Press Win + X on your keyboard to bring up the Power User menu.
- Select Device Manager from the menu.
- Double-click Mice and other pointing devices to view the peripheral devices.
- Right-click the Razer mouse and select Uninstall device.
- Confirm by selecting Uninstall when prompted.
Restart your PC, and Windows will automatically reinstall the Razer device drivers you uninstalled. Any corrupted drivers that were causing problems will be replaced.
3. Update Razer Device Drivers
Perhaps your device drivers are not corrupted but simply outdated. If this is the case, you can download the latest version directly from the Razer official website or use a third-party app, such as Easy Pro, to automatically update drivers on your PC.
Here’s how to update your Razer mouse drivers from the official website:
- Go to the Razer Support page and select PC.
- Select Mice (or another peripheral you want to update) on the next page.
- On the Mouse Support page, select Downloads.
- Click on a green plus symbol next to the Mice and Mats (or any other peripheral you want the latest drivers for).
- Find your device on the list and click Download next to it.
- Once downloaded, click the .exe driver file to install it on your PC. Follow the on-screen instructions (if any) to complete the process.
4. Turn off the Antivirus
Some antivirus programs can prevent Razer Synapse from detecting peripherals. Windows Defender, and some third-party antivirus apps, need to be temporarily disabled to fix this issue.
Go to Settings > Privacy & Security > Windows Security > Virus & threat protection to temporarily disable Windows Defender.
After disabling the antivirus, launch Razer Synapse to see if it detects your keyboard and mouse. If this works, add Razer Synapse to the exclusion list in Windows Security (or alternative software you might be using). This will allow you to turn the antivirus back on without blocking the Synapse software.
5. Use Synapse’s Repair Option
You can try Synapse’s repair option to fix the software not detecting devices. Lots of users reported this is how they managed to resolve the issue.
- Open the Run box by pressing the Windows key + R on your keyboard.
- Type appwiz.cpl and click OK.
- Find Razer Synapse on the list of programs, and right-click it. Select Change.
- When the Razer window opens, select the Repair option.
- Be patient while Synapse finds and repairs any potential issues. This might involve downloading and reinstalling missing or corrupted modules.
When it’s finished, launch Synapse and log into your account. See if it now detects your mouse and keyboard.
6. Uninstall Razer Synapse and Reinstall It
Corrupted files are not specific only to drivers. They can show up anywhere, even in the Synapse modules and files. This can potentially lead to Synapse failing to detect Razer peripherals. The solution to this problem would be thoroughly uninstalling and reinstalling Razer Synapse software. Make sure to do it properly so that no leftover data could be corrupted and influence how Synapse works.
Follow these steps to reinstall Razer Synapse:
- Press the Windows key + R on your keyboard to bring up the run box.
- Type appwiz.cpl and click the OK button. This will bring up Programs and Features.
- Find Razer Synapse in the list of programs and right-click it. Select Uninstall.
- When prompted by Razer, select Uninstall.
- Select all Razer software and click the Uninstall button in the lower right corner.
- Razer will ask you if you really want to remove their software. Select Yes, Remove.
Even after you complete uninstalling Razer Synapse, you’ll have to make sure to delete all the remaining files that might be hidden. Here’s how:
- Go to C:\Program Files (x86)\Razer.
- Click Hidden items in the ribbon to ensure all the files are displayed. If you are a Windows 11 user, click the three dots, then go to Options > View > Check Show hidden files, folders, and drives.
- Delete all the files in the Razer folder. Select them with your mouse, and press the DEL button on your keyboard.
- Go to C:\ProgramData\Razer and ensure the Hidden items option in the ribbon is checked.
- Delete all the files in this Razer folder too.
- Reboot your computer.
Now you can install Razer Synapse from the official website, just like you did the first time. After the installation, see if the software detects your Razer products.
Does your Razer device show up in Razer Synapse after applying any of these fixes? If you’re still having issues, read our detailed guide on how to fix a USB device not recognized in Windows.
