PC 游戏早已超越了 CD 和DVD 的时代——所有^{(DVDs—every)}值得拥有的游戏现在都可以在线获得。只要您的连接足够好，Steam和 EA 的Origin和EA 桌面^{(EA Desktop)}应用程序等平台允许您足不出户购买、下载和玩自己喜欢的游戏。

但是，如果EA Desktop或Origin无法打开或无法正常工作，那么您将无法利用 EA 积压的AAA经典游戏，从《星球大战》^{(Star Wars)}到《战地风云^{(Battlefield)}》 。值得庆幸的是，大多数用户可以通过一些常见的故障排除步骤来解决 EA 应用程序问题，我们在下面详细介绍了这些步骤。

为什么 Origin 打不开（或 EA 桌面版）？^{(Why Won’t Origin Open (or EA Desktop)?)}

EA Desktop或Origin无法在您的 PC 上打开的可能原因有多种。就像所有人造软件的好例子一样，一个小错误或损坏的文件就足以让 EA 的应用程序崩溃。

在Origin的案例中，如果Origin应用程序的文件损坏，它本身可能会停止工作。如果您的 PC 在游戏中途断电或更新由于某种原因失败，则Origin的文件可能会陷入困境，而Origin本身无法加载。如果Origin的缓存文件变得太大，应用程序可能会在启动过程中崩溃。

虽然Origin可能是其麻烦的罪魁祸首，但也不要低估Windows或您的硬件。缺少系统更新、过时的图形驱动程序^{(outdated graphics drivers)}、损坏的系统文件^{(corrupt system files)}——所有这些都足以阻止 Origin 在您的 PC 上运行。 

这些问题也可能给EA Desktop的用户带来问题，EA 希望在未来取代Origin的游戏应用程序。^(Origin)幸运的是，您可以在Origin或EA Desktop中轻松修复这些问题（只要您的 PC 硬件没有出现故障）。 

一旦你检查了你的电脑的性能^{(checked your PC’s performance)}，你就可以通过一些常见的步骤来修复Origin或EA Desktop，然后再次开始玩你最喜欢的游戏。

关闭其他 EA 应用程序^{(Close the Other EA App)}

如果您最近升级到较新的EA 桌面^{(EA Desktop)}应用程序但仍安装了Origin ，您可能会看到一些冲突。这两个应用程序不能同时运行 - 如果您尝试同时运行它们，您应该会看到一条错误消息。如果您在 EA Desktop 运行时尝试运行Origin，这^{(EA Desktop)}同样^(Origin)适用。

如果您认为其中一个应用程序正在运行，请确保在打开另一个 EA 应用程序之前将其完全关闭。

检查应用更新^{(Check for App Updates)}

在尝试更激进的建议之前，您应该检查您使用的Origin或EA Desktop版本是否为最新版本。EA 客户端的过时版本可能会停止工作或被 EA 阻止，以防止错误或过时的功能被滥用。

Origin 和EA Desktop通常会尝试自行更新，但如果不能，您可能需要强制它手动更新。如果您在设置菜单中禁用了自动更新，则需要执行此操作。

1. 要手动检查Origin更新，请打开Origin客户端。从顶部菜单中，选择Origin > Application Settings。如果您使用的是新的EA 桌面^{(EA Desktop)}，请选择左上角的菜单图标^{(menu icon )}>设置^(Settings)。

1. 在 Origin 的应用程序^{(Applications)}选项卡（EA 桌面^{(EA Desktop)}中的应用程序^{(Application)}）中，您需要确保选中Automatically update Origin滑块并处于On位置（绿色）。在EA Desktop中，确保启用了启用自动应用程序更新^{(Enable Automatic App Updates )}滑块。

1. 如果在Origin^(Origin)或EA Desktop中启用了自动更新，请通过选择滑块两次来关闭并再次打开设置。这将强制 EA 的应用程序检查更新。

1. 启用自动更新后，通过选择Origin > Exit退出^(Exit)Origin。EA 桌面^{(EA Desktop)}用户可以选择左上角的菜单图标^{(menu icon)}>退出^{(Exit )}。

1. 通过选择开始菜单^{(Start menu )}> Origin（或开始菜单^{(Start menu )}> EA Desktop EA Desktop用户）完全关闭客户端后重新打开Origin。通过检查任务栏右下角的系统托盘，确保它没有首先运行。如果是，请右键单击该图标并选择Quit Origin（或Exit）。

1. 当您在启用（或重新启用）应用更新后重新打开 Origin 或EA Desktop时，客户端将检查新更新并手动安装它们。^{(EA Desktop)}然后，您可以通过在Origin客户端中选择^(Origin)帮助^{(Help )}>关于^(About)来检查您正在运行的应用程序版本。在EA 桌面^{(EA Desktop)}中，选择菜单图标^{(menu icon )}>帮助^{(Help )}>关于^(About)。

删除缓存文件^{(Delete Cache Files)}

Origin和较新的EA 桌面^{(EA Desktop)}应用程序都依赖于几个临时缓存文件来运行。这些文件随着 EA 的游戏店面应用程序下载新游戏和应用程序更新、在应用程序本身中加载某些网页以及与 EA 的服务器连接而构建。

不幸的是，如果这些缓存文件损坏或太大，EA Desktop和Origin将无法打开或以某种方式停止工作。它还可能导致与 EA 的连接问题。 

因此，如果Origin或EA Desktop处于离线模式并且无法连接，则清除缓存文件可能会解决问题。

如何清除原始缓存文件^{(How to Clear Origin Cache Files)}

1. 要清除Origin^(Origin)中的缓存文件，请右键单击“开始^(Start)”菜单并选择“运行”^(Run)。确保Origin应用程序没有首先运行。

1. 在运行中，输入%ProgramData%/Origin并选择OK。

1. 在File Explorer中，选择除必须^(must)保留的LocalContent 之外^{(except LocalContent)}的所有文件和文件夹。选择文件后，右键单击它们并选择Delete。

1. 接下来在文件资源管理器^{(File Explorer)}的地址栏中键入%AppData% 右键单击Origin文件夹并选择Delete。

1. 选择地址栏并在文件资源管理器中将 漫游^(Roaming)替换为本地。^{( Local)}

1. 在Local文件夹中，右键单击Origin文件夹并选择Delete。

1. 重新启动您的 PC 以完成该过程。

如何清除 EA 桌面缓存文件^{(How to Clear EA Desktop Cache Files)}

1. 要清除EA 桌面^{(EA Desktop)}中的缓存文件，请打开EA 桌面^{(EA Desktop)}应用程序并选择左上角的菜单图标。^{(menu icon)}从菜单中，选择帮助^{(Help )}>应用程序恢复^{(App Recovery)}。

1. 如果EA 桌面^{(EA Desktop)}未打开，您可以通过选择开始菜单^{(Start menu)}>应用程序恢复^{(App Recovery)}（带有 EA 徽标）手动启动应用^{(App Recovery)}程序恢复来代替启动它。 

1. 在“重新启动以运行应用程序恢复^{(Restart to run App Recovery )}”菜单中，选择“清除缓存^{(Clear Cache)}”按钮。

片刻之后，EA Desktop将重新启动，并删除所有先前存储的缓存文件。

以管理员模式运行 Origin 或 EA Desktop^{(Run Origin or EA Desktop in Administrator Mode)}

Origin 和EA Desktop有时会遇到应用程序权限问题，尤其是当您尝试使用缺乏管理员权限的本地用户帐户运行应用程序时。^{(local user account)}

如果是这种情况，Origin或EA Desktop可能无法正确加载，尤其是在需要更新时。但是，您可以通过为应用程序启用管理员模式^{(administrator mode)}来绕过这一点。

1. 要以管理员模式启动Origin或EA Desktop ，请选择^{(EA Desktop)}开始菜单^{(Start menu)}并找到Origin或EA Desktop（取决于您使用的应用程序）。右键单击该条目并选择更多^{(More )}>以管理员身份运行^{(Run as administrator)}。

如果您当前的用户帐户不是 PC 上的管理员，您可能需要输入用户名和密码才能使该帐户正常工作。

检查系统和驱动程序更新^{(Check for System and Driver Updates)}

如果您的系统不是最新的，那么最新的错误修复和功能可能会影响您 PC 的整体性能。在这些情况下， Origin^(Origin)和EA Desktop可能会停止工作，因此您应该检查新的更新，看看这是否能解决应用程序的任何问题。

1. 要检查Windows上的新系统更新，请右键单击“开始^(Start)”菜单并选择“设置”^(Settings)。

1. 在“设置”^(Settings)菜单中，选择“更新和安全”^{(Update & Security )} > “ Windows 更新”^{(Windows Update)}。Windows将自动扫描新的更新。如果没有，请选择检查更新^{(Check for Updates)}以开始新扫描并按照屏幕上的任何其他说明安装新更新。

Windows 将安装任何可用的系统和驱动程序更新，但如果您的 PC 硬件非常新，您可能需要查看制造商网站以获取更新的驱动程序文件。例如，如果您安装了新显卡^{(installed a new graphics card)}，您可能需要查看 Intel、NVIDIA或AMD网站以获取适用于您显卡的最新驱动程序。

删除并重新安装 Origin（或 EA 桌面）^{(Delete and Reinstall Origin (or EA Desktop))}

如果一切都失败了，删除Origin并重新安装它将解决Origin无法打开的问题，您无法确定原因。这同样适用于较新的EA 桌面^{(EA Desktop)}应用程序——如果它不工作，作为最后的手段，删除并重新安装它。

1. 要在Windows上删除Origin或EA Desktop，请右键单击开始^(Start)菜单并选择设置^(Settings)。

1. 在设置^(Settings)菜单中，选择应用程序^{(Apps )}>应用程序和功能^{(Apps & features)}。在应用程序列表中找到Origin或EA Desktop，然后选择卸载^(Uninstall)>卸载^(Uninstall)以将其删除。

按照^(Follow)屏幕上的任何其他说明删除该应用程序。安装后，下载最新版本的Origin或EA Desktop并运行安装程序重新安装。EA 计划在未来用EA Desktop取代^{(EA Desktop)}Origin ，但目前这两个应用程序仍然可用。 

目前，您可以选择使用哪个应用程序，因此如果Origin无法打开或无法正常运行，升级到EA Desktop可能会起作用。但是，如果较新的EA 桌面^{(EA Desktop)}无法打开或不适合您，则将其删除并切换回Origin可能是您短期内的最佳选择。

您的游戏、保存文件和 EA 配置文件详细信息将在两个平台上运行，让您在它们之间进行选择。

在 PC 上使用 Origin 提供更好的游戏玩法^{(Better Gameplay With Origin on PC)}

如果你想玩最好的游戏，你需要最好的店面，让 EA 的Origin或EA 桌面^{(EA Desktop)}应用程序成为新 PC 游戏玩家必不可少的安装。然而，有很多在线游戏替代品^{(plenty of online gaming alternatives)}，包括 Steam、GOG和Epic Games。但是，如果您不是 PC 游戏玩家，您可以随时在主机上尝试 EA 游戏^{(EA games on console)}。

Origin 展示了 EA 近期最好的游戏，但如果您拥有较旧的游戏 PC^{(older gaming PC)}，仍有一些较旧的游戏可供您尝试。如果这不起作用，请尝试GeForce Now和Microsoft xCloud 等游戏流媒体服务。否则，您可能需要考虑升级您的 PC^{(upgrading your PC)}来玩最新的游戏。

What to Do if EA Desktop or Origin Won’t Open

PC gaming has long since passed the era of CDs and DVDs—every game worth having is now available online. Platforms like Steam and EA’s Origin and EA Desktop apps allow you to buy, download, and play your favorite games without leaving your home, as long as your connection is good enough.

If EA Desktop or Origin doesn’t open or aren’t working properly, however, then you won’t be able to take advantage of EA’s backlog of AAA classics, from Star Wars to Battlefield. Thankfully, most users can fix EA app issues with some common troubleshooting steps, which we’ve outlined in detail below.

Why Won’t Origin Open (or EA Desktop)?

There are several possible reasons why EA Desktop or Origin won’t open on your PC. Like all great examples of human-made software, a small bug or corrupted file is all it takes for EA’s app to crash.

In Origin’s case, the Origin app itself might stop working if its files become corrupted. If your PC loses power mid-game or an update fails for some reason, Origin’s files might be stuck in limbo, with Origin itself unable to load. If Origin’s cache files become too large, the app might crash during the startup process.

While Origin is the likely culprit of its troubles, don’t discount Windows or your hardware either. Missing system updates, outdated graphics drivers, corrupt system files—all can be enough to stop Origin from working on your PC. 

These issues are also likely to cause problems for users of EA Desktop, the gaming app that EA hopes to replace Origin with in the future.  Thankfully, you can repair these issues in Origin or EA Desktop easily (as long as your PC hardware isn’t failing). 

Once you’ve checked your PC’s performance, you can run through some common steps to fix Origin or EA Desktop and start playing your favorite games again.

Close the Other EA App

You might see some conflicts if you’ve recently upgraded to the newer EA Desktop app but still have Origin installed. The two apps can’t run at the same time—if you try to run them both, you should see an error message. The same applies if you’re trying to run Origin while EA Desktop is running.

If you think one of the apps is running, make sure to close it fully before opening the other EA app.

Check for App Updates

Before you try more drastic suggestions, you should check that the version of Origin or EA Desktop you’re using is the latest. Outdated versions of the EA client might stop working or be blocked by EA to prevent bugs or outdated features from being misused.

Origin and EA Desktop will usually try to update itself, but if they can’t, you may need to force it to update manually. You’ll need to do this if you’ve disabled automatic updates in your settings menu.

1. To check for Origin updates manually, open the Origin client. From the top menu, select Origin > Application Settings. If you’re using the new EA Desktop, select the top-left menu icon > Settings instead.

1. In Origin’s Applications tab (Application in EA Desktop), you’ll need to ensure that the Automatically update Origin slider is selected and in the On position (in green). In EA Desktop, make sure that the Enable Automatic App Updates slider is enabled instead.

1. If automatic updates is enabled in either Origin or EA Desktop, switch the setting off and on again by selecting the slider twice. This will force EA’s apps to check for updates.

1. Once automatic updates are enabled, quit Origin by selecting Origin > Exit. EA Desktop users can select the top-left menu icon > Exit instead.

1. Re-open Origin once you’ve closed the client fully by selecting the Start menu > Origin (or Start menu > EA Desktop for EA Desktop users). Ensure that it isn’t running first by checking your system tray in the bottom-right area of the taskbar. If it is, right-click the icon and select Quit Origin (or Exit).

1. When you re-open Origin or EA Desktop after enabling (or re-enabling) app updates, the client will check for new updates and install them manually. You can then check the app version you’re running by selecting Help > About in the Origin client. In EA Desktop, select the menu icon > Help > About.

Delete Cache Files

Both Origin and the newer EA Desktop app rely on several temporary cache files to run. These files build up as EA’s gaming storefront apps download new games and app updates, load certain web pages in the app itself, and connect with EA’s servers.

Unfortunately, if these cache files become corrupted or too large, EA Desktop and Origin won’t open or stop working somehow. It can also cause connection issues with EA. 

So, if Origin or EA Desktop is in offline mode and won’t connect, clearing your cache files might fix the problem.

How to Clear Origin Cache Files

1. To clear cache files in Origin, right-click the Start menu and select Run. Make sure that the Origin app isn’t running first.

1. In Run, type %ProgramData%/Origin and select OK.

1. In File Explorer, select all files and folders except LocalContent, which must remain. With the files selected, right-click them and select Delete.

1. Type %AppData% in the address bar in File Explorer next. Right-click the Origin folder and select Delete.

1. Select the address bar and replace Roaming with Local in File Explorer. 

1. In the Local folder, right-click the Origin folder and select Delete.

1. Restart your PC to complete the process.

How to Clear EA Desktop Cache Files

1. To clear cache files in EA Desktop, open the EA Desktop app and select the menu icon in the top-left. From the menu, select Help > App Recovery.

1. If EA Desktop doesn’t open, you can launch App Recovery manually by selecting the Start menu > App Recovery (with the EA logo) to launch it instead. 

1. In the Restart to run App Recovery menu, select the Clear Cache button.

After a few moments, EA Desktop will relaunch with all previously stored cache files removed.

Run Origin or EA Desktop in Administrator Mode

Origin and EA Desktop can sometimes face issues with app permissions, especially if you’re trying to run the app with a local user account that lacks administrator privileges.

If this is the case, Origin or EA Desktop may not load properly, especially if an update is required. However, you can bypass this by enabling administrator mode for the app.

1. To launch Origin or EA Desktop in administrator mode, select the Start menu and locate Origin or EA Desktop (depending on the app you’re using). Right-click the entry and select More > Run as administrator.

If your current user account isn’t an administrator on your PC, you may need to type in the username and password for an account for this to work.

Check for System and Driver Updates

If your system isn’t up-to-date, then the latest bug fixes and features can impact your overall PC’s performance. Origin and EA Desktop may stop working in these circumstances, so you should check for new updates to see if this resolves any issues with the app.

1. To check for new system updates on Windows, right-click the Start menu and select Settings.

1. In the Settings menu, select Update & Security > Windows Update. Windows will scan for new updates automatically. If it doesn’t, select Check for Updates to begin a new scan and follow any additional on-screen instructions to install new updates.

Windows will install any available system and driver updates but, if your PC hardware is very new, you may need to check the manufacturer websites for more recent driver files. For example, if you’ve installed a new graphics card, you may need to check the Intel, NVIDIA, or AMD websites for the latest driver for your card.

Delete and Reinstall Origin (or EA Desktop)

If all else fails, removing Origin and reinstalling it will fix problems where Origin won’t open, and you can’t determine why. The same applies to the newer EA Desktop app—if it isn’t working, remove and reinstall it as a last resort.

1. To remove Origin or EA Desktop on Windows, right-click the Start menu and select Settings.

1. In the Settings menu, select Apps > Apps & features. Locate Origin or EA Desktop in the apps list, then select Uninstall > Uninstall to remove it.

Follow any additional on-screen instructions to remove the app. Once it’s installed, download the latest version of Origin or EA Desktop and run the installer to reinstall it. EA plans to replace Origin with EA Desktop in the future but, for now, both apps remain available. 

At the moment, you can choose which app to use, so if Origin won’t open or isn’t working properly, upgrading to EA Desktop might work. However, if the newer EA Desktop won’t open or if it doesn’t work for you, removing it and switching back to Origin might be your best option in the short term.

Your games, save files, and EA profile details will work on both platforms, letting you choose between them.

Better Gameplay With Origin on PC

If you want to play the best games, you need the best storefronts, making EA’s Origin or EA Desktop apps an essential install for new PC gamers. There are plenty of online gaming alternatives, however, including Steam, GOG, and Epic Games. However, if you’re not a PC gamer, you can always try EA games on console instead.

Origin shows off the best of EA’s recent games, but there are still older games available for you to try if you have an older gaming PC. If that doesn’t work, give game streaming services like GeForce Now and Microsoft xCloud a go. Otherwise, you may need to consider upgrading your PC to play the latest games instead.

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