Apple TV(Apple TV)可以说是最精致、最强大的流媒体盒子，但它也不能避免性能问题和故障。例如，在某些时候，您可能会遇到Apple(Apple) TV 在没有任何明确原因的情况下一直冻结的问题。
如果您因为无法在Apple TV上“观看”自己喜爱的节目而感到有些“被遣散(Severance)”，我们提供了一些实用的故障排除技巧，您可以尝试重新做一个沙发土豆。
1. 重新启动Apple TV
最基本、最有效的解决方案之一就是重新启动设备。这可以帮助解决问题，从轻微的软件故障到严重的问题。以下是具体操作方法。
- 打开 Apple TV 上的“设置”。
- 导航至系统。
- 选择重新启动。
重新启动对于Apple TV(Apple TVs)来说尤其有效，因为它们几乎不会重新启动或完全关闭，从而导致各种错误的累积。
2. 更新您的 Apple TV 软件
保持Apple TV 软件最新对于防止冻结和其他性能问题至关重要。如果您的Apple(Apple) TV遇到冻结现象，请务必检查是否有任何可用的软件更新。以下是更新Apple(Apple) TV 软件的方法：
要确保您的Apple TV 设置为自动更新，请按照以下步骤操作：
- 前往 Apple TV 上的“设置”。
- 选择系统 > 软件更新。
- 打开自动更新(Automatically Update)开关。
手动更新您的 Apple(Update Your Apple) TV 软件：
- 前往Apple TV上的Settings > System。
- 选择软件更新。
- 选择更新软件。
- 选择下载并安装。
- 安装更新后，您的Apple TV 将自动重新启动。
如果更新无法解决您的问题，您还可以尝试更多方法，但最终您可能必须告知Apple 支持(Apple Support)，以防这是一个新错误。
3. 检查您的互联网(Internet)连接
互联网连接不良通常可能是Apple(Apple) TV 一直死机的罪魁祸首。如果您的Apple TV 在连接到互联网时出现问题，或者您的互联网连接速度缓慢或间歇性下降，则可能会导致流媒体问题并导致冻结。以下是检查Apple(Apple) TV上的互联网连接的方法：
- 前往设置。
- 选择网络。
- 检查您的 Wi-Fi 或以太网连接是否正确连接。
- 如果您使用的是Wi-Fi，请尝试将Apple TV 移近路由器或改用以太网线。
如果您的互联网连接仍然无法正常工作，请尝试重置路由器或联系您的互联网服务提供商寻求帮助。
如果出现带宽问题，请使用SpeedTest.net或Fast.com等互联网速度测试网站来确保您的连接速度足以支持您所需的带宽。
4. 调整视频设置
如果您的Apple TV 一直死机，可以尝试的另一个可能的解决方案是调整视频设置。根据您的电视和您尝试观看的内容，特定的视频设置可能会导致播放问题并导致冻结。
以下是在Apple(Apple) TV上调整视频设置的方法：
- 前往 Apple TV 上的“设置”。
- 选择视频和音频。
- 检查设置是否适合您的电视和您正在观看的内容。
- 如果您遇到冻结现象，请尝试降低分辨率或关闭“匹配内容”(Match Content)或“帧速率”(Frame Rate)。
- 如果您仍然遇到问题，请尝试调整其他视频设置，例如色度(Chroma)、动态范围(Dynamic Range)或颜色深度(Color Depth)。
通过调整视频设置，您也许能够解决卡顿问题并改善整体观看体验。如果调整视频设置后Apple TV 仍然冻结，请继续执行下一个解决方案。
5. 将Apple TV 重置为出厂设置(Factory Settings)
如果尽管尝试了之前的解决方案，您的Apple TV 仍然死机，将Apple TV 重置为出厂设置可能是一个彻底但有效的解决方案。这将擦除所有数据和设置并将Apple TV 恢复到原始状态：
- 前往 Apple TV 上的“设置”。
- 选择系统。
- 选择重置。
- 再次选择重置。
- 按照屏幕上的说明确认重置。
重置后，再次设置您的Apple TV。这可能很耗时，但可以解决冻结问题。请记住在将(Remember)Apple TV重置为出厂设置之前备份所有重要数据。如果您的Apple TV 在重置后继续冻结，让我们转向下一个解决方案。
6. 检查HDMI 电缆(HDMI Cable)和端口(Port)
Apple TV冻结的另一个常见原因是HDMI 电缆(HDMI cable)或端口有故障。HDMI电缆损坏或连接不良可能会导致视频和音频信号出现问题，从而导致卡顿和其他播放问题。以下是检查Apple TV 上的(Apple)HDMI线缆和端口的方法：
- 检查HDMI线缆是否正确连接到Apple TV 和电视。
- 拔下电缆并重新插入。
- 使用不同的 HDMI 电缆。
- 如果您的Apple TV 连接到接收器或条形音箱，请确保HDMI线缆正确连接到正确的输入/输出端口。
- 将Apple(Apple) TV 直接连接到电视的HDMI端口，看看问题是否出在接收器或条形音箱上。
7. 清除应用程序(Apps)的缓存(Cache)和数据(Data)
有时， Apple(Apple) TV 应用程序上的缓存和数据可能会损坏或过载，从而导致冻结和其他性能问题。清除应用程序上的缓存和数据可以帮助解决这些问题并提高Apple TV 的整体性能。
不幸的是，与Android不同，就像 iPadOS 和 macOS 一样，tvOS 不允许您手动清除应用程序的缓存。相反，您必须删除并重新安装整个应用程序。
转到Settings > General > Manage Storage，然后使用有问题的应用程序旁边的垃圾桶图标将其完全删除。然后，您可以从App Store重新下载它。
8. 检查应用程序更新
更新 tvOS 是解决Apple(Apple) TV怪异行为的常见解决方案，但有时更新单个应用程序可能才是真正的解决方案。应用程序(App)开发人员经常发布更新来修复错误并提高性能，因此确保您的应用程序是最新的非常重要。
以下是检查Apple TV 上的自动更新是否处于活动状态的方法：
- 打开设置。
- 转到应用程序。
- (Set Automatically Update Apps)如果不是，请将“自动更新应用程序”设置为“开”。
如果您不想使用自动更新，您可以通过访问App Store中该应用程序的页面来手动更新应用程序。
9. 联系 Apple 支持
如果您已尝试了之前的所有解决方案，但您的Apple TV 仍然冻结，则可能需要联系Apple 支持(Apple Support)。Apple提供多种支持选项，包括在线聊天、电话支持和(Apple)Apple Store 零售店(Apple Stores)现场预约。
额外提示
这就是所有最有可能修复Apple TV 问题的修复方法，但如果这些修复方法都对您不起作用，那么您还可以尝试以下一些不太可能的技巧：
- 检查来自其他设备的干扰(Interference)：确保没有其他无线设备（例如手机或平板电脑）干扰您的 Wi-Fi 信号。将(Move)其他设备移离Apple TV 或将其切换至飞行模式，以排除干扰问题。
- 确保适当的通风(Proper Ventilation)：过热可能会导致性能问题。确保您的Apple TV通风良好且未被物体覆盖。Apple TV(Apple TV)没有风扇，因此需要将其放置在有其他来源气流的地方。不要将其插入其他产生大量热量的设备之间。
- 检查电源(Power)：电源故障可能会导致Apple TV 的性能出现问题。确保(Make)您的Apple TV 已正确插入并获得足够的电量。尝试使用不同的电源插座或电缆来排除不稳定的电源供应。
- 更改您的Wi-Fi 网络频道(Network Channel)：您所在区域的Wi-Fi网络频道冲突可能会削弱您的Wi-Fi信号。检查Wi-Fi网络通道是否存在冲突，并更改路由器上的Wi-Fi通道以减少干扰并提高信号强度。(Wi-Fi)您可以使用智能手机上的Wi-Fi分析器应用程序来检查您所在区域的哪些(Wi-Fi)Wi-Fi通道被淹没，然后参阅路由器手册了解如何更改为不太拥挤的通道(how to change to one that’s less crowded)。
希望(Hopefully)您的Apple TV 能够再次正常工作。不过，如果没有其他方法可以解决问题，您可能需要与当地的Apple(Apple)商店预约以对您的设备进行评估。
9 Fixes to Try if Your Apple TV Keeps Freezing
The Apple TV is arguably the most polished and powerful streaming box money can buy, but it’s not immune to performance issues and glitches. For example, at some point, you may run into a problem where your Apple TV keeps freezing without any clear reason.
If you’re feeling some “Severance” because you can’t “See” your favorite shows on your Apple TV, we’ve got a few practical troubleshooting tips you can try to get back to being a couch potato.
1. Restarting Your Apple TV
One of the most basic and effective solutions is simply restarting the device. This can help resolve issues, from minor software glitches to serious problems. Here’s how to do it.
- Open Settings on your Apple TV.
- Navigate to System.
- Select Restart.
A reboot can be particularly effective with Apple TVs because they’re hardly ever restarted or fully turned off, allowing for the accumulation of all sorts of errors.
2. Updating Your Apple TV Software
Keeping your Apple TV’s software up-to-date is essential in preventing freezing and other performance issues. If you’re experiencing freezing on your Apple TV, it’s important to check if there are any available software updates. Here’s how to update your Apple TV software:
To make sure your Apple TV is set to automatically update, follow these steps:
- Go to Settings on your Apple TV.
- Select System > Software Updates.
- Turn on the switch for Automatically Update.
Manually Update Your Apple TV Software:
- Go to Settings > System on your Apple TV.
- Select Software Updates.
- Select Update Software.
- Select download and install.
- Once the update is installed, your Apple TV will restart automatically.
If an update doesn’t resolve your problem, there are still more things you can try, but ultimately you may have to let Apple Support know in case it’s a new bug.
3. Checking Your Internet Connection
A poor internet connection can often be the culprit behind an Apple TV that keeps freezing. If your Apple TV is having issues when connecting to the internet, or if your internet connection is slow or drops intermittently, it can cause issues with streaming and result in freezing. Here’s how to check your internet connection on Apple TV:
- Go to Settings.
- Select Network.
- Check if your Wi-Fi or Ethernet connection is properly connected.
- If you’re using Wi-Fi, try moving your Apple TV closer to your router or using an ethernet cable instead.
If your internet connection is still not working properly, try resetting your router or contacting your internet service provider for assistance.
In case of a bandwidth issue, use an internet speed testing site like SpeedTest.net or Fast.com to ensure you’re getting enough speed on your connection to support the bandwidth you need.
4. Adjusting Your Video Settings
Another potential solution to try if your Apple TV keeps freezing is to adjust your video settings. Depending on your TV and the content you’re trying to watch, specific video settings may cause issues with playback and result in freezing.
Here’s how to adjust your video settings on Apple TV:
- Go to Settings on your Apple TV.
- Select Video and Audio.
- Check if the settings are appropriate for your TV and the content you’re watching.
- If you’re experiencing freezing, try lowering the resolution or turning off Match Content or Frame Rate.
- If you’re still experiencing issues, try adjusting other video settings, such as Chroma, Dynamic Range, or Color Depth.
By adjusting your video settings, you may be able to resolve issues with freezing and improve your overall viewing experience. If your Apple TV continues to freeze even after adjusting your video settings, move on to the next solution.
5. Resetting Your Apple TV to Factory Settings
If your Apple TV continues to freeze despite trying the previous solutions, resetting your Apple TV to its factory settings can be a drastic but effective solution. This will erase all data and settings and restore the Apple TV to its original state:
- Go to Settings on your Apple TV.
- Select System.
- Choose Reset.
- Select Reset again.
- Follow the on-screen instructions to confirm the reset.
After the reset, set up your Apple TV again. This can be time-consuming, but it may resolve the freezing issue. Remember to back up any important data before resetting your Apple TV to factory settings. If your Apple TV continues to freeze after resetting, let’s move on to the next solution.
6. Checking Your HDMI Cable and Port
Another common cause of freezing on Apple TV is a faulty HDMI cable or port. A damaged or poorly connected HDMI cable can cause issues with the video and audio signals, resulting in freezing and other playback issues. Here’s how to check your HDMI cable and port on Apple TV:
- Check if your HDMI cable is correctly connected to your Apple TV and TV.
- Unplug the cable and plug it back in.
- Use a different HDMI cable.
- If your Apple TV is connected to a receiver or soundbar, ensure the HDMI cable is properly connected to the correct input/output ports.
- Connect your Apple TV directly to your TV’s HDMI port to see if the issue is with your receiver or soundbar.
7. Clearing the Cache and Data on Apps
Sometimes, the cache and data on your Apple TV apps can become corrupted or overloaded, leading to freezing and other performance issues. Clearing the cache and data on your apps can help resolve these issues and improve your Apple TV’s overall performance.
Unfortunately, unlike Android and just like iPadOS and macOS, tvOS does not let you clear an app’s cache manually. Instead, you’ll have to delete and reinstall the entire app.
Go to Settings > General > Manage Storage and use the trashcan icon next to a problematic app to delete it entirely. Then, you can redownload it from the App Store.
8. Checking for App Updates
Updating tvOS is a common solution for weird Apple TV behavior, but sometimes updating individual apps can be the real solution. App developers frequently release updates to fix bugs and improve performance, so it’s important to ensure your apps are up-to-date.
Here’s how to check that automatic updates are active on your Apple TV:
- Open Settings.
- Go to Apps.
- Set Automatically Update Apps to On if it isn’t.
If you prefer not to use automatic updates, you can manually update apps by visiting that app’s page in the App Store.
9. Contacting Apple Support
If you’ve tried all the previous solutions and your Apple TV continues to freeze, it may be time to contact Apple Support. Apple has various support options, including online chat, phone support, and in-person appointments at Apple Stores.
Additional Tips
That’s it for all the most likely fixes to sort out a freeing or otherwise misbehaving Apple TV, but if none of those fixes have worked for you, there are a few more somewhat long-shot tricks you can try:
- Checking for Interference from Other Devices: Ensure no other wireless devices, such as phones or tablets, interfere with your Wi-Fi signal. Move other devices away from your Apple TV or switch them to airplane mode to rule out interference as the issue.
- Ensuring Proper Ventilation: Overheating can cause performance issues. Ensure your Apple TV is properly ventilated and not covered by objects. The Apple TV doesn’t have a fan, so it needs to be somewhere with airflow from another source. Don’t wedge it between other devices that make a ton of heat.
- Checking Your Power Source: A faulty power source can cause issues with your Apple TV’s performance. Make sure your Apple TV is plugged correctly in and getting adequate power. Try using a different power outlet or cable to rule out an iffy electricity supply as the culprit.
- Changing Your Wi-Fi Network Channel: Wi-Fi network channel conflicts in your area can weaken your Wi-Fi signal. Check for Wi-Fi network channel conflicts and change the Wi-Fi channel on your router to reduce interference and improve signal strength. You can use a Wi-Fi analyzer app on your smartphone to check which Wi-Fi channels are flooded in your area and then refer to your router’s manual on how to change to one that’s less crowded.
Hopefully, your Apple TV is working normally again. Still, if nothing else does the trick, you probably have to make an appointment with your local Apple store to get your unit evaluated.
