Amazon Fire TV 产品线(Amazon Fire TV product line)拥有市场上一些最好的流媒体设备，这要归功于坚固的硬件和复杂的操作系统的完美结合。尽管它们大部分时间都可以无缝工作，但有时这些流媒体设备会出现故障。
例如，一些用户报告说他们的Fire TV(Fire TV keeps freezing)经常卡顿和滞后。有几个因素会导致这种情况。在这篇文章中，我们将重点介绍其中一些因素及其各自的解决方案。
1. 检查您的互联网连接
如果您可以导航Fire TV 界面，但视频内容一直在缓冲或冻结，则您的互联网连接很可能是问题所在。有趣(Interestingly)的是，Fire OS可让您检查 Wi-Fi 连接的状态。
前往设置(Settings)选项卡，选择网络(Network)，将光标移动到活动网络，然后按遥控器上的Pause/Play按钮。
在“连接状态”(Connection Status)页面上，确保两个复选标记均显示为“已连接到 Wi-Fi”和“已连接到互联网”。” 此外(” Additionally)，确保网络的信号强度(Signal Strength)并显示“非常好”。
如果“连接状态”(Connection Status)页面显示“连接有问题”错误消息或网络信号强度标记为“弱(Weak)”或“差(Poor)”，则您的Fire TV 可能会在流式传输时缓冲内容。
要解决此问题，请重新启动Wi-Fi路由器并将Fire TV 重新连接到网络。您还应该考虑调整路由器的天线，断开其他设备与Wi-Fi网络的连接，或使用 Wi-Fi 扩展器(using a Wi-Fi extender)。这将为Fire TV 释放一些带宽，并可能结束缓冲或冻结问题。
如果您的Fire TV 被阻止访问路由器的互联网，它可能会显示“无网络连接”错误消息。如果是这种情况，请检查路由器的管理面板并确保您的Fire TV 可以访问互联网。
2.强制停止并清除应用缓存
您使用应用程序的次数越多，它在Fire TV 上创建和存储的临时文件就越多。尽管(Albeit)缓存文件可以帮助应用程序更快地加载，但从长远来看，缓存数据的过度积累可能会导致无响应和其他问题。
如果您的Fire TV 仅在您使用特定应用程序时一直冻结，请终止该应用程序，删除其临时文件(delete its temporary files)（或缓存数据），然后重新运行它。
以下是在Fire(Fire) TV上强制退出应用程序的方法：
- 导航到设置(Settings)选项卡并选择应用程序(Applications)。
- 选择管理已安装的应用程序(Manage Installed Applications)。
- 选择一直冻结您的Fire TV 的应用程序。
- 选择强制停止(Force stop)。
这将提示Fire OS在前台和后台关闭应用程序。
- 选择清除缓存(Clear cache)以删除应用程序的临时文件。
等待(Wait)一分钟，然后再次打开应用程序。如果该应用程序一直冻结您的Fire TV，则该应用程序可能已过时或包含一些错误。在这种情况下，更新应用程序可能是唯一的解决方案。继续下一部分，了解如何更新Fire TV 上的应用程序。
3. 更新应用
有几种方法可以在Fire TV 上安装应用程序：直接从Amazon Appstore或从您的 PC(sideloading apps from your PC)或第三方网站旁加载应用程序。无论您的Fire TV 应用程序的来源是什么，都必须让它们保持最新状态。
要更新从亚马逊(Amazon Appstore)应用商店安装的应用程序，请转到设置(Settings)>应用程序(Applications)>应用商店(Appstore)，然后按Fire TV 遥控器上的选择(Select)按钮以启用“自动更新(Automatic Updates)”。
对于旁加载的应用程序，请访问开发者的网站，下载最新版本的应用程序，然后再次将应用程序的设置文件旁加载到您的Fire TV 上。
4.重启Fire TV
如果您的Fire TV 突然冻结或出现其他故障，重新启动它可能有助于解决问题。
执行软重启(Perform a Soft Restart)
软重启Fire TV 意味着使用遥控器重启流媒体设备。只需(Simply)同时按住Fire TV 遥控器上的选择(Select)和Pause/Play按钮。
大约 5 秒后，您应该会在电视屏幕上看到“您的Amazon Fire TV 正在关机”通知。
再过 5-10 秒，Fire TV 应该会自动打开。打开一些应用程序(some apps)，播放Netflix 电影(Netflix movie)，打开您喜爱的电视频道(favorite TV channels)，然后检查您的Fire TV 现在是否可以正常工作而不会死机。
执行硬重启(Perform a Hard Restart)
如果软重启无法解决问题，请从电源上拔下Fire TV，并在几秒钟后重新插入。(Fire)这就是所谓的“硬重启”。我们建议等待大约 30 秒，然后再将设备重新连接到电源。您可以从Fire TV 加密狗上拔下USB电缆，也可以从电源插座上拔下USB电源适配器。
当您使用它时，请检查Fire TV 的HDMI端是否适合您的电视的HDMI端口。如果您的电视有多个HDMI端口，请将Fire TV 切换到不同的HDMI端口，并检查是否可以稳定设备。
5. 更新您的 Fire TV
如果您的Fire TV 运行的是过时或漏洞百出的操作系统，它可能会滞后。以下是在Fire(Fire) TV上安装最新Fire OS 的方法：
- 转到 Fire TV 的设置(Settings)选项卡，然后选择My Fire TV。
- 选择关于(About)。
- 选择检查更新(Check for Updates)。
如果有新的Fire OS版本，您的Fire TV 将立即从亚马逊的服务器下载并安装它。否则，您会在屏幕上看到“您的Fire TV 是最新的”消息。
6.重置消防电视
将您的Fire(Fire) TV重置为出厂默认设置将删除所有第三方应用程序、删除您的下载内容并从流媒体设备中注销您的亚马逊(Amazon)帐户。但是，从好的方面来说，将Fire(Fire) TV 恢复出厂设置很可能会解决导致其在使用过程中冻结的问题。
我们应该提到，如果所有其他故障排除步骤都不起作用，您应该只重置您的Fire TV。(Fire)
- 前往“设置”(Settings)选项卡，选择“我的 Fire TV(My Fire TV) ”，然后选择“重置为出厂默认设置(Reset to Factory Defaults)” 。
- 在确认提示中选择重置(Reset)以继续。
或者，按住Back/Return button和右方向按钮(Right direction button)约 5 秒钟，直到屏幕上弹出恢复出厂设置确认提示。
3. 选择确定(OK)继续。如果您在倒计时结束前未选择操作，您的Fire TV 将自动恢复出厂设置。
将您的Fire(Fire) TV恢复为出厂默认设置大约需要 10-15 分钟。流媒体设备也可能在重置过程中多次重启。请勿将Fire TV 从电源上拔下或关闭电视。这将破坏该过程并可能损坏流媒体设备。
联系亚马逊客服
如果您的Fire TV 在恢复出厂设置后仍然冻结，请联系亚马逊客户服务(Amazon Customer Service)寻求支持。该问题很可能是由于制造缺陷造成的。如果是这种情况，您将获得退款或更换设备，但前提是您的Fire TV 仍在亚马逊设备的 90 天有限保修期内(90-Day limited warranty for Amazon devices)。
6 Fixes to Try if Your Fire TV Keeps Freezing
The Amazon Fire TV product line houses some of the best streaming devices in the market, thanks to a beautiful union of sturdy hardware and a sophisticated operating system. Although they work seamlessly most of the time, there are occasions when these streaming devices malfunction.
For instance, some users report that their Fire TV keeps freezing and lagging frequently. There are several factors that cause this. In this post, we highlight some of these factors and their respective solutions.
1. Check Your Internet Connection
If you can navigate the Fire TV interface but video content keeps buffering or freezing, your internet connection is most likely the problem. Interestingly, Fire OS lets you check the status of your Wi-Fi connection.
Head to the Settings tab, select Network, move the cursor to the active network, and press the Pause/Play button on the remote.
On the Connection Status page, make sure both checkmarks read “Connected to Wi-Fi” and “Connected to the internet.” Additionally, ensure the network’s Signal Strength and reads “Very Good.”
If the Connection Status page displays a “Connected with problems” error message or the network signal strength is labeled “Weak” or “Poor,” your Fire TV may buffer content while streaming.
To resolve this, restart your Wi-Fi router and reconnect your Fire TV to the network. You should also consider adjusting your router’s antenna, disconnecting other devices from the Wi-Fi network, or using a Wi-Fi extender. That’ll free up some bandwidth for the Fire TV and possibly end the buffering or freezing issues.
Your Fire TV may display a “No network connection” error message if it’s blocked from accessing your router’s internet. If this is the case, check the router’s admin panel and make sure your Fire TV has internet access.
2. Force Stop and Clear App Cache
The more you use an app, the more temporary files it creates and stores on your Fire TV. Albeit cache files help applications load faster, over-accumulation of cache data can lead to unresponsiveness and other problems in the long run.
If your Fire TV only keeps freezing when you use a particular app, kill the app, delete its temporary files (or cache data), and rerun it.
Here’s how to force-quit an app on your Fire TV:
- Navigate to the Settings tab and select Applications.
- Select Manage Installed Applications.
- Select the app that keeps freezing your Fire TV.
- Select Force stop.
That’ll prompt Fire OS to close the app in the foreground and background.
- Select Clear cache to delete the app’s temporary files.
Wait for a minute and open the app again. If the app keeps freezing your Fire TV, the app is probably outdated or contains some bugs. In that case, updating the app might be the only solution. Proceed to the next section to learn how to update apps on your Fire TV.
3. Update the App
There are several ways to install apps on the Fire TV: Directly from the Amazon Appstore or sideloading apps from your PC or third-party websites. Whatever the source of your Fire TV apps, it’s essential to keep them up-to-date.
To update apps installed from the Amazon Appstore, go to Settings > Applications > Appstore and press the Select button on your Fire TV remote to enable “Automatic Updates.”
For sideloaded apps, head to the developer’s website, download the latest version of the app, and sideload the app’s setup file on your Fire TV again.
4. Restart Fire TV
If your Fire TV starts freezing or otherwise malfunctioning out of the blue, rebooting it could help fix the problem.
Perform a Soft Restart
Soft-restarting your Fire TV means rebooting the streaming device using the remote. Simply press and hold the Select and Pause/Play buttons on your Fire TV remote simultaneously.
In about 5 seconds, you should see a “Your Amazon Fire TV is Powering Off” notification on your TV screen.
In another 5-10 seconds, the Fire TV should turn on automatically. Open some apps, play a Netflix movie, open your favorite TV channels, and check if your Fire TV now works without freezing.
Perform a Hard Restart
If a soft reboot doesn’t fix the problem, unplug the Fire TV from its power source and plug it back in after some seconds. That’s called a “Hard Reboot.” We recommend waiting for about 30 seconds before reconnecting the device to its power source. You can either unplug the USB cable from the Fire TV dongle or unplug the USB power adapter from the electric socket.
While you’re at it, check that the Fire TV’s HDMI end fits into your TV’s HDMI port. If your TV has multiple HDMI ports, switch the Fire TV to a different HDMI port and check if that stabilizes the device.
5. Update Your Fire TV
Your Fire TV may lag if it’s running an outdated or bug-ridden operating system. Here’s how to install the latest FireOS on your Fire TV:
- Go to your Fire TV’s Settings tab and select My Fire TV.
- Select About.
- Select Check for Updates.
If there’s a new Fire OS version, your Fire TV will immediately download and install it from Amazon’s server. Otherwise, you’ll see a “Your Fire TV is up to date” message on the screen.
6. Reset Fire TV
Resetting your Fire TV to factory default will remove all third-party apps, delete your downloads, and deregister your Amazon account from the streaming device. On the upside, however, factory resetting your Fire TV will most likely resolve issues causing it to freeze during usage.
We should mention that you should only reset your Fire TV if all other troubleshooting steps don’t work.
- Head to the Settings tab, select My Fire TV, and select Reset to Factory Defaults.
- Select Reset on the confirmation prompt to proceed.
Alternatively, press and hold the Back/Return button and the Right direction button for about 5 seconds until a factory reset confirmation prompt pops up on the screen.
3. Select OK to proceed. If you don’t select an action before the countdown runs out, your Fire TV will automatically proceed with the factory reset.
Restoring your Fire TV to factory default can take about 10-15 minutes. The streaming device may also restart multiple times during the reset process. Do not unplug the Fire TV from its power source or turn off your TV. That’ll disrupt the process and possibly damage the streaming device.
Contact Amazon Customer Service
If your Fire TV keeps freezing after a factory reset, contact Amazon Customer Service for support. The problem is most likely due to a manufacturing defect. If that’s the case, you’ll get a refund or a replacement unit—but only if your Fire TV is still under the 90-Day limited warranty for Amazon devices.
