在线上可能发生在您身上的最糟糕的事情之一就是您的Google 帐户(Google account)被黑客入侵。由于您的所有Google服务（Gmail、YouTube、Google Plus、Adsense等）都连接到Google 帐户(Google account)，因此入侵一个帐户意味着入侵所有服务。黑客不仅可以阅读您的电子邮件，而且还可以从您的Gmail 帐户(Gmail account)发送电子邮件——这会危及您的声誉并损害您的尊严。或者更糟糕的是，这可能是身份盗窃案(identity theft)。那么如果谷歌账户(Google account)被黑了怎么办？
本文讨论了当Google 帐户(Google account)被黑客入侵时应采取的步骤，以及如何从事件造成的损失中恢复。
谷歌账户被黑
可能没有任何全面的方法可以判断您的Google 帐户(Google account)是否被黑客入侵。您可能会收到一封来自Google的邮件，其中谈到您的某个Google关联帐户的可疑活动。您可能会看到未发送到您不知道的电子邮件地址(email address)的邮件通知。您可能会注意到电子邮件转发(email forwarding)设置到您不认识的电子邮件地址。(email address)一旦您的Google 帐户(Google account)被黑客入侵，黑客可以通过多种方式使用它。其中最常见的是代表您发送消息。如果您在Gmail 帐户的“已(Gmail account)发送”文件夹(Sent folder)中看到未知电子邮件，知道帐户被黑了。简而言之，请每隔几周继续查看帐户设置。如果您发现任何异常，请考虑本文中提到的步骤。
阅读(Read)：我被黑客入侵了吗？我的在线帐户被盗了吗？(Was)
您可以访问您的 Google 帐户吗？
在大多数情况下，被黑者会保持帐户凭据不变，因此您不会怀疑帐户被盗(account compromise)。但是，在极少数情况下，黑客可能会更改您的Google 登录(Google login)凭据，并删除与该帐户关联的电话和备用(phone and alternate) 电子邮件地址。(email address)在这种情况下，要重新获得对该Google 帐户(Google account)的控制权变得非常困难——因为Google会询问您创建该帐户的确切日期。除非将通知您创建帐户(account creation)的电子邮件备份到您有权访问的其他电子邮件地址(email address)，否则很难记住此信息。
在黑客更改密码的简单情况下，您可以将被黑帐户通知谷歌(notify Google of the hacked account)。系统会要求您提供您提供给Google的(Google)备用电子邮件(alternate email)ID ，如果它与他们的记录相符，他们会将新密码发送到该 ID。
在黑客删除与该帐户关联的备用电子邮件(alternate email)ID 的情况下，几乎不可能重新获得对该帐户的控制权。如果您尝试了上述链接但仍然没有收到新密码（尝试了两到三遍后），您可以确定备用电子邮件(alternate email)ID 已被黑客删除。在这种情况下，请访问Google 帮助中心(Google Help Center)并告诉他们您在访问您的帐户时遇到了其他问题（见下图）。
接下来的几个屏幕将询问您更多问题，然后尝试为您提供登录凭据。
如果您的手机信息(phone information)仍在Google中，您可能会很幸运。但是，我认为删除备用电子邮件 ID 的黑客不会留下电话信息(phone information)。
您最后的手段是访问Google 的密码恢复页面(password recovery page of Google)并启动一个向导，引导您完成不同的问题，以帮助您重新获得您的帐户凭据。
系统将询问您是否在登录(trouble signing)时遇到问题。检查正确的选项并继续(correct option and proceed)。
输入所需信息。
请记住，如果黑客从您的Google 帐户中删除了您的备用(Google account)电子邮件 ID 和电话信息(email ID and phone information)，并且您不记得创建相关Google 帐户(Google account)时发送给您的字母数字代码，则可能无法恢复该帐户。在这种情况下，剩下的唯一选择是向所有对您重要的人告知被黑帐户，以免他们成为黑客网络钓鱼尝试的牺牲品。这样，您还将知道黑客是否将您的身份用于任何危险的事情。为了安全起见，您可能需要向当地警方报案，以防身份被盗。(identity theft)
阅读(Read)：如果Microsoft 帐户(Microsoft Account)被黑怎么办？
如果您可以访问您的Google 帐户(Google Account)
如果黑客没有更改您的登录凭据，或者您能够使用备用电子邮件ID 或电话(ID or phone)重新获得对帐户的控制权，则您需要检查您的帐户是否受到任何损害。
- 将密码更改(Change the password)为新的且不再使用的密码
- 如果与其他帐户使用相同的密码，(If using the same password with other accounts, )请尽快更改密码，以免黑客控制它们。例如，如果您被黑的Google 帐户与您在(Google account)LinkedIn上使用的密码相同，您也需要更改LinkedIn 密码(LinkedIn password)。
- 检查已发送邮件文件夹(Check the Sent Items folder)，看看黑客是否联系过任何人。如果他这样做了，请联系这些人并告诉他们您的Google 帐户(Google account)已被黑客入侵，并且该消息是由黑客发送的。
- 检查 Google 帐户设置(Check the Google account settings)以查看更改。大多数情况下，黑客会将Gmail电子邮件转发到另一个帐户。他们还可能设置其他帐户以使用您的Gmail 帐户(Gmail account)发送电子邮件。您需要反转设置。需要检查的重要领域是 1) Accounts 和 Imports 以及 2) Forwarding 和 POP(Forwarding and POP)。
- 检查聊天(Check the CHAT)区域以了解黑客是否使用该功能与您身份下的任何人聊天。如果他这样做了，您需要通知他使用聊天联系的人。
阅读(Read)：当您的Twitter 帐户(Twitter account)被黑客入侵时该怎么办？
扫描您的计算机以查找恶意软件
锁定帐户或受损帐户的可能原因之一是您的计算机上存在恶意软件。使用Microsoft Security Essentials或其他一些受信任的反恶意软件来扫描您的计算机并消除任何恶意软件的可能性。您还可以使用McAfee 或 Norton(McAfee or Norton)的试用版(trial version)。
阅读(Read)：当Facebook 帐户被黑客入侵(Facebook Account Is Hacked)时该怎么办。
开启两步验证
两步验证(2-Step Verification)为您的Google 帐户(Google Account) 增加了一层额外的安全保护，大大降低了您帐户中的个人信息被盗的可能性。
提示： (TIP)Google 帐户(Google Account)被锁定？请按照(Follow)这些Google 帐户恢复(Google Account recovery)步骤操作。
上面解释了如果 Google 帐户被黑了该怎么办，以及如何恢复和保护它。(The above explains what to do if the Google account is hacked and how to recover and secure it.)
What to do if your Google Account is Hacked?
One of the worst things that can hаppen tо you online is getting your Google account hacked. Owing to the fact that all your Google services – Gmail, YouTube, Google Plus, Adsense and more – are connected to thе Google accoυnt, hacking of one account meanѕ hacking оf all the services. Not only can the hacker read yoυr emails, but he or she can also send emails from your Gmail aсcount – risking your reputation and harming your dignity. Or even worse, it can be a case of identity theft. So what to do if Google account is hacked?
This article talks about steps to take when the Google account is hacked and how to recover from the losses arising out of the episode.
Google Account Is Hacked
There may not be any comprehensive methods to tell if your Google account is hacked. You may receive a mail from Google talking about suspicious activities from one of your Google linked accounts. You may see undelivered mail notifications to email addresses that you do not know. You may notice that email forwarding is set up to an email address that you do not recognize. There are many ways how a hacker can use your Google account once it is hacked. The most common of them all is to send messages on your behalf. If you see unknown emails in the Sent folder of your Gmail account, know that the account is hacked. In simple words, keep on reviewing the account settings every few weeks. If you find anything abnormal, consider the steps mentioned in this article.
Read: Have I been Hacked? Was my online account Pwned?
Can You Access Your Google Account?
In most cases, the hacked leaves the account credentials unchanged so that you do not suspect account compromise. In rare cases, however, the hacker may change your Google login credentials and also remove the phone and alternate email address associated with the account. In such a case, it becomes very difficult to regain control of that Google account – as Google will ask you for the exact date when you created that account. This information is hard to remember unless the email notifying you of account creation was backed up to some other email address to which, you have access.
In the simple case of the hacker changing the password, you can notify Google of the hacked account. You will be asked for the alternate email ID you provided to Google and if it matches their records, they will send the new password to that ID.
In the case where the hacker removed the alternate email ID associated with the account, it is almost impossible to regain control of the account. If you tried the above link and still did not receive the new password (after trying it two to three times), you can be sure the alternate email ID has been removed by the hacker. In this case, visit Google Help Center and tell them you have other problems accessing your account (see fig below).
The next few screens will ask you few more questions and then try to provide you with the login credentials.
If your phone information is still with Google, you may be lucky. However, I don’t think a hacker who would remove an alternate email ID would leave the phone information.
Your last resort is to visit the password recovery page of Google and start a wizard that walks you through different questions to help you regain your account credentials.
You will be asked if you are having trouble signing in. Check the correct option and proceed.
Enter the required information.
Keep it in mind that it might not be possible to recover the account when the hacked has removed your alternative email ID and phone information from your Google account and you do not remember the alphanumeric code sent to you when you created the Google account in question. In such case, the only option left is to inform about the hacked account to all those important to you so that they do not fall prey to hacker’s phishing attempts. That way, you will also come to know if the hacker is using your identity for anything dangerous. You may want to file a report with local police in case of identity theft just to be on the safe side.
Read: What to do if Microsoft Account is hacked?
If You Can Access Your Google Account
If the hacker has not changed your login credentials, or if you were able to regain control of your account using your alternative email ID or phone, you need to check out for any damages done to your account.
- Change the password to something that is new and has not been used anymore
- If using the same password with other accounts, change them as soon as possible so that the hacker cannot take control over them. For example, if your hacked Google account had the same password that you use on LinkedIn, you need to change the LinkedIn password as well.
- Check the Sent Items folder to see if the hacker contacted anybody. If he did, contact those people and tell them your Google account was hacked and that message was sent by the hacker.
- Check the Google account settings to see changes. Most often, hackers add forwarding of Gmail emails to another account. They may also set up other accounts to use your Gmail account to send emails. You need to reverse the settings. The important areas to check are 1) Accounts and Imports and 2) Forwarding and POP.
- Check the CHAT area for finding out if the hacker used the feature to chat with anybody under your identity. If he did, you need to notify the person whom he contacted using chat.
Read: What to do when your Twitter account is hacked?
Scan Your Computer For Malware
One of the possible causes for a locked-down account or a compromised account is the presence of malware on your computer. Use Microsoft Security Essentials or some other trusted anti-malware to scan your computer and eliminate any possibility of any malware. You can also use the trial version of McAfee or Norton.
Read: What To Do When Facebook Account Is Hacked.
Turn on 2-Step Verification
The 2-Step Verification adds an extra layer of security to your Google Account, drastically reducing the chances of having the personal information in your account stolen.
TIP: Locked out of Google Account? Follow these Google Account recovery steps.
The above explains what to do if the Google account is hacked and how to recover and secure it.
