没有什么比在(Google Calendar)Google上度过(Gmail)大部分数字生活(Google Photos)更令人(Google Drive)沮丧的了由于忘记密码或恶意黑客而退出您的Google帐户。(Google)
如果您无法登录您的Google帐户，您最终可能会失去与亲人、业务联系人和客户的联系，无法访问约会，甚至会错过与您使用服务或您订阅的其他服务相关的重要更新。
所有这些问题都可能导致需要时间来恢复的巨大损失，特别是因为谷歌由于其(Google)安全性(security holds)而不会让您在一定天数内重新进入您的帐户。
值得庆幸的是，Google允许您恢复您的帐户信息，但您需要一些信息，例如您的电子邮件地址、电话号码或您创建帐户的日期。
为什么您的 Google 帐户被锁定(Why Your Google Account Is Locked)
Google采取非常严格的措施来确保其产品和服务按照其安全政策运行。如果您的Google(Google)帐户有任何异常或可疑活动，它会将您锁定，因此您无法访问其任何服务。它甚至可能会暂时暂停您的帐户，以保护其免受滥用或欺诈。
Google 帮助支持(Google Help Support)中列出了一些特定活动，这些活动可能会导致对服务的访问被阻止。根据系统检测到的活动类型，此块可能持续一分钟到 24 小时，甚至 30 到 40 小时。这些活动包括：
- 发送大量未送达的电子邮件
- 在短时间内通过POP或IMAP接收、下载或删除大量邮件
- 从多个位置或设备使用您的Gmail帐户
- (Inbox)在网络浏览器上使用您的帐户时收件箱重新加载问题
- 授予对文件存储、文件共享、浏览器扩展、电子邮件分析服务或自动登录到您帐户的第三方软件的访问权限，这会在您不知情的情况下导致误导性活动
- 使用错误密码多次错误地登录您的帐户。
为避免未来锁定，请避免上述任何活动，并确保您的帐户受到良好保护，以防止潜在的安全漏洞。
锁定时如何恢复您的 Google 帐户(How to Recover Your Google Account When It’s locked)
根据您的情况，您可能需要恢复您的用户名或密码。请按照以下步骤执行这两项操作。
如何恢复您的 Google 帐户用户名(How To Recover Your Google Account Username)
如果您忘记了您的用户名或电子邮件地址，请使用这些步骤来恢复它。
- 转到Google登录页面，然后单击需要帮助？(Need help? )关联。
- 接下来，单击底部的“查找我的帐户”链接。(Find my account )
- 在忘记(Forgot)您的用户名屏幕中，选择输入您的辅助邮箱地址(Enter your recovery email address)或输入您的辅助电话号码(Enter your recovery phone number)。输入您的姓名，然后选中I'm not a robot旁边的复选框，然后单击Submit。
您将收到一封包含您的用户名的电子邮件或短信(SMS)。
如何恢复您的 Google 帐户密码(How To Recover Your Google Account Password)
如果您知道自己的电子邮件地址或用户名，但不记得密码，则可以使用以下步骤重置密码。
- 转到Google登录页面并单击需要帮助？(Need help?)关联
- 输入您的电子邮件地址，然后单击下一步(Next)。
- 键入您可以调用的最后一个密码，然后单击下一步(Next)。如果您需要更多选项来帮助您记住，请单击尝试其他问题(Try a different question )，您将获得诸如创建帐户的月份或年份等选项。
如果您有辅助邮箱地址，您还可以选择将验证码发送到辅助邮箱地址。如果您没有辅助邮箱地址，请输入接收验证码的邮箱地址或电话号码。
- 键入您收到的代码，然后单击下一步(Next)。在新页面中，输入您的密码，然后重新输入以确认。然后单击更改密码(Change password)。
您的密码已重置。您可以尝试重新登录。仍然无法访问您的Google帐户？尝试以下其他解决方案。
如何通过两步验证恢复 Google 帐户 (How To Recover A Google Account With Two-Step Verification )
两步验证为您的Google帐户增加了另一层保护。但是，它需要的不仅仅是密码，因为您需要其他代码或操作才能登录您的帐户。
如果您为您的帐户启用了两步验证并且它现在已被锁定，则恢复过程会更严格一些。如果帐户已被黑客入侵，并且他们已启用两步验证，这也会使您重新获得对帐户的访问权限的工作更加困难。
如果您在创建或配置帐户时启用了两步验证，那么当您尝试恢复帐户时，您会看到另一个屏幕，您将在其中通过您最初配置的默认方法（电子邮件或短信）输入代码。(SMS)如果您无法提供所需的详细信息，您可以单击尝试其他登录方式(Try another way to sign in)链接，您将获得为您的帐户配置的所有选项的列表。
还有另一个选项可以向 Google 寻求帮助(Ask Google for help) 以重新进入您的帐户(getting back into your account)，这也会导致一个具有更多选项的不同屏幕。
向下滚动(Scroll)到屏幕下方，您会看到请求 Google 的帮助(Request Google’s help)链接。此过程类似于您通常采取的帐户恢复步骤，但系统会根据您之前为帐户配置的任何选项，向您询问更多问题。
如果您提供足够的信息，您将看到Thanks! We’re on it消息。但是，如果您没有提供足够的所有权证明，您将收到Google无法验证消息。
Google可能需要 3-5 个工作日才能结束调查。完成后，他们会通过您提供的联系地址通知您。但是，您的请求可能会被拒绝，在这种情况下，您必须重复该过程，对问题提供比您之前提供的更准确的答案，否则Google不会解锁您的帐户。
注意(Note)：如果您的G Suite帐户被锁定，重置密码和重新获得访问权限的唯一方法是联系该域的Google Apps管理员。
避免被锁定在您的帐户之外(Avoid Getting Locked Out Of Your Account)
失去对您的Google(Google)帐户的访问权限很容易，而且几乎没有办法将其取回，因为没有明确的系统或上诉程序来解决此类问题。这只会让您在获得帮助的机会有限或根本没有机会的情况下陷入困境，特别是如果您在Google没有特殊联系人。
有一些方法可以防止这个问题，但这意味着不要留下任何机会，尤其是在登录凭据方面。一些重要提示：
- 使用密码管理器(password manager)让您的数字生活不再依赖于记住密码。如果您的浏览器的密码管理(browser’s password manager)器没有帮助，请尝试最好的密码管理器服务(best password manager services)之一，它可以安全地存储您的登录信息。
- 使用Google Authenticator 应用程序(Google Authenticator app)，它允许您使用随机生成的号码来确认您的登录
- 更新您的辅助电话号码和电子邮件地址
- 设置更多登录方式并证明您拥有该帐户，例如设置电话提示、存储备份代码以进入您的帐户以及设置安全密钥
- 根据最后一个建议，您还应该了解您最常联系的联系人是谁、您创建Google帐户的时间、您的辅助邮箱地址等，因为他们会询问这些类型的问题以验证您的所有权。
您(Were)是否能够使用上述解决方案取回您的Google帐户？(Google)在下面的评论中分享您的经验。
What To Do If You Are Locked Out Of Your Google Account
Few things are more frustrating than haνing spent most of your digital life on Google, relying оn Gmail to send and receive emails, Goоgle Drive for storage, Google Calendar for your appoіntmеnts, and Google Photos for yоur photo archive, etc, only to get locked out of your Gоogle account due to a forgotten pаssword or nefarious hacker.
If you can’t get into your Google account, you could end up losing contact with loved ones, business contacts and clients, access appointments, and even miss important updates related to your use of the service or other services you’re subscribed to.
All these issues could lead to massive losses that would take time to recover from, especially since Google won’t let you back into your account for a certain number of days due to its security holds.
Thankfully, Google allows you to recover your account information, but you’ll need some information like your email address, phone number, or the date you created your account.
Why Your Google Account Is Locked
Google takes very strict measures to ensure that its products and services operate according to its security policies. If there’s any unusual or suspicious activity on your Google account, it’ll lock you out so you can’t access any of its services. It may even suspend your account temporarily to protect it from abuse or fraud.
There are some specific activities listed in Google Help Support that may result in blocked access to the service. This block may last from a minute to 24 hours, or even 30 to 40 hours depending on the type of activity detected by the system. These activities include:
- Sending a large number of emails that go undelivered
- Receiving, downloading, or deleting large amounts of mail via POP or IMAP within a short span of time
- Using your Gmail account from multiple locations or devices
- Inbox reloading issues when using your account on a web browser
- Giving access to file-storage, file-sharing, browser extensions, email analytics services, or third-party software that logs automatically into your account, which causes misleading activity without your knowledge
- Incorrectly signing into your account with the wrong password too many times.
To avoid future lockouts, avoid any of the above activities, and make sure your account is well protected to prevent potential security breaches.
How to Recover Your Google Account When It’s locked
Depending on your situation, you may need to recover your user name or your password. Follow the steps below to do both.
How To Recover Your Google Account Username
If you forgot your username or email address, use these steps to recover it.
- Go to the Google sign-in page and then click the Need help? link.
- Next, click on the Find my account link at the bottom.
- In the Forgot your username screen, choose Enter your recovery email address or Enter your recovery phone number. Enter your name, and then mark the checkbox next to I’m not a robot, and click Submit.
You’ll get an email or SMS with your username.
How To Recover Your Google Account Password
If you know your email address or username but can’t remember your password, you can reset it using these steps.
- Go to the Google sign-in page and click the Need help? link
- Type your email address and then click Next.
- Type the last password you can recall and then click Next. If you need more options to help you remember, click Try a different question and you’ll get options such as the month or year you created the account.
If you have a recovery email address, it also gives you the option to get a verification code sent to your recovery email address. If you don’t have a recovery email address, enter an email address or phone number to which the code will be sent.
- Type the code you receive, and then click Next. In the new page, type your password, and retype it to confirm. Then click Change password.
Your password has been reset. You can try signing in again. Still locked out of your Google account? Try the rest of the solutions below.
How To Recover A Google Account With Two-Step Verification
Two-step verification adds another layer of protection for your Google account. However, it’ll require more than just a password, as you’ll need either another code or action to sign into your account.
If you enabled two-step verification for your account and it’s now locked, the recovery process is a bit stricter. This can also make your efforts to regain access to your account more difficult if the account has been compromised by hackers, and they’ve enabled two-step verification.
If you enabled two-step verification when you created or configured your account, you’ll see another screen when you try to recover your account where you’ll enter a code via the default method – email or SMS – that you originally configured. If you can’t provide the required details, you can click on the Try another way to sign in link and you’ll get a list of all the options configured for your account.
There’s another option to Ask Google for help getting back into your account, which also leads to a different screen with more options.
Scroll down to the lower part of the screen and you’ll see the Request Google’s help link. This process is similar to the usual account recovery steps you’d take, but you’ll be asked more questions based on whatever options you had configured for your account before.
If you provide sufficient information, you’ll see the Thanks! We’re on it message. But if you don’t give sufficient proof of ownership, you’ll get the Google couldn’t verify message instead.
It may take 3-5 business days for Google to conclude its investigation. Once that’s done, they’ll notify you through the contact address you provided. Your request may be denied though, in which case you’ll have to repeat the process by giving more accurate answers to the questions than what you gave before, or Google won’t unlock your account.
Note: If you’ve been locked out of a G Suite account, the only way to reset your password and gain back access is by contacting the Google Apps administrator for the domain.
Avoid Getting Locked Out Of Your Account
It’s easy to lose access to your Google account and there’s also little recourse to get it back because there’s no clear system or appeals process to navigate such a problem. This only leaves you out in the cold with limited or no possibility of getting help, especially if you have no special contacts at Google.
There are ways to prevent this problem, but it means not leaving anything to chance, especially when it comes to login credentials. Some important tips:
- Using a password manager to keep your digital life from hanging on remembering a password. If your browser’s password manager doesn’t help, try one of the best password manager services that’ll store your logins securely.
- Using the Google Authenticator app, which allows you to confirm your logins using a randomly generated number
- Updating your recovery phone number and email address
- Setting up more ways to sign in and prove that you own the account such as setting up phone prompts, storing backup codes to get into your account, and setting up security keys
- Following on the last suggestion, you should also find out who your most frequently contacted contacts are, when you created your Google account, what your recovery email address is, etc, as they will ask those types of questions in order to verify your ownership.
Were you able to get back your Google account using the solutions above? Share your experience in a comment below.
