2013 年，超过 310 万人(more than 3.1 million people)成为智能手机失窃的受害者。尽管许多被盗手机永远无法找回，但好消息是有多种方法可以阻止小偷。
Find My iPhone等工具可以帮助您定位被盗手机，将其锁定，甚至清除数据。
如果您的 iPhone 丢失怎么办(What To Do If Your iPhone Is Missing)
我们中的大多数人始终随身携带手机。但是，仅仅因为您的手机丢失并不意味着被盗；你可能放错了地方。
在你恐慌之前，你应该做几件事。
使用“查找我的 iPhone”来跟踪它(Use Find My iPhone to Track It)
查找我的 iPhone 可以向您显示您手机的当前位置，只要它已开机并有互联网连接。如果您的手机关闭， “查找我的 iPhone”将(Find My iPhone)在 24 小时内(last known location for 24 hours)显示其最后已知位置。
但是，此提示仅在您在丢失手机之前启用“查找我的iPhone”时才有效。(Find My)您可以打开“查找我的(Find My)iPhone”，方法是打开“设置”(Settings)，点击您的姓名，然后点击“查找”(Find My ) > “查找我的 iPhone”(Find My iPhone)并确保将其设置为“开启”。(On.)
如果您知道在丢失设备之前已在设备上启用“查找我的 iPhone”，请按照以下说明获取当前位置。
- 在浏览器中打开 iCloud.com 并登录您的帐户。
- 单击右下角的 查找 iPhone 。(Find iPhone )
- 单击屏幕顶部的下拉菜单“所有设备 ” (All Devices, )。
- 从列表中单击(Click)丢失的电话。
- 出现一张地图，并将放大到您手机的大致位置。
- 如果知道该位置或您当前的场所，那就太好了。您可以触发手机直接从“查找 iPhone(Find iPhone) ”屏幕播放声音。听铃声。
如果您的手机出现在未知位置，则它可能已被盗。如果您获得的是旧位置而不是手机的当前位置，则它可能已关闭，这也可能意味着设备已被盗。
如果您的 iPhone 被盗怎么办(What To Do If Your iPhone Is Stolen)
当您意识到手机被盗时，不仅仅是放错地方，您应该做几件事。
打开丢失模式(Turn On Lost Mode)
打开丢失模式(Lost Mode)会锁定您的 iPhone 并使用密码保护它，即使您在被盗之前没有设置密码也是如此。
丢失模式(Mode)还有另一个目的，它会禁用手机的所有其他功能并激活低(Low) 功耗(Power)模式以尽可能延长电池寿命。它还会禁用Apple Pay，因此您不必担心有人会使用您的手机进行购物。
- 按照上一节中的步骤 1-4 进行操作。
- 选择丢失模式(Lost Mode)以激活它。
- 输入您的密码。如果您还没有，系统会要求您创建一个。
- 输入一个电话号码，如果发现者找到电话，他们可以联系到您。
- 接下来，您可以编写一条消息，该消息将显示在 iPhone 的锁定屏幕上。您可以提供电子邮件地址或向任何退还给您的人承诺奖励。您还可以在丢失模式(Mode)激活时更改消息，并基本上将其用作向此人继续发送单向消息的一种方式。
- 选择完成(Done)以激活丢失模式。
- 然后，丢失的 iPhone 将显示电话号码和消息，并提供一键式按钮以拨打提供的电话号码。
- 如果 iPhone 处于离线状态并且稍后连接到互联网，您将收到一封包含其最后已知位置的电子邮件。
从 Apple Pay 中删除信用卡或借记卡(Remove Credit or Debit Cards From Apple Pay)
虽然丢失模式(Mode)会禁用Apple Pay，但请考虑从设备中删除您的信用卡或借记卡。如果您找到您的手机，您可以轻松地将卡片添加回来(add the cards back)。
- 导航到appleid.apple.com并输入您的用户名和密码。
- 向下滚动到“设备(Devices )”标题并选择您的 iPhone。
- 记下您的电话号码、序列号和IMEI，以备将来使用。
- 找到Apple Pay。任何符合条件的卡都列在标题旁边。
- 单击Apple Pay中列出的任何卡下方的移除卡(Remove card)选项。
- 在确认屏幕上再次 单击删除。(Remove)
提交警方报告并联系您的电话提供商(File a Police Report and Contact Your Phone Provider)
执行以下步骤后，请报警。在警方的帮助下，如果您通过“查找我的(Find My)iPhone”获得手机的当前位置，找回手机的机会就会更高。
如果您为 iPhone 提出保险索赔或因未经授权使用信用卡而造成的损失，则需要提交警方报告。
个人提示：(Personal tip:) My wife’s iPhone was stolen from a store and we tracked it till they turned it off. The thief then turned it on at their home and we got a notification. We called the non-emergency police line and they went to the house, but no one answered. However, we used the message feature when Lost Mode is enabled to tell the person to drop off the phone at an Apple Store and we would stop having the police come to their place. They eventually complied and we got the phone back!
接下来，致电您的提供商。所有主要的电话提供商都有针对被盗设备的政策，并且可以锁定与您的帐户关联的号码。这也将免除您在锁定 iPhone 之前拨打电话的任何责任。
无法恢复 iPhone 时该怎么办(What to Do When You Can’t Recover Your iPhone)
如果您无法恢复手机，最好的办法是按照以下步骤远程擦除它。(to erase it remotely)这将清除 iPhone 上的所有数据。但是，您将无法在 24 小时后通过“查找我的(Find My)iPhone”进行跟踪。
此外，请放心，您的 iPhone 仍将与您的Apple ID和密码相关联。如果没有正确的密码，任何人都无法使用被盗的 iPhone。擦除需要激活 “查找我的 iPhone ”。(Find My iPhone)
- 按照上面“使用查找我的 iPhone 跟踪它(Use Find My iPhone To Track It )”部分中的步骤 1-4 进行操作。
- 选择抹掉 iPhone(Erase iPhone)。
- 警告告诉您此操作是永久性的，无法撤消。
- 如果要擦除手机，请单击擦除。 (Erase. )
接下来是什么？
如果您的手机没有密码或者您无法激活丢失模式(Lost Mode)，您应该更改(change the passwords)与您的手机关联的帐户的密码，包括Apple ID、电子邮件、银行信息、社交媒体等。
这些提示中的大多数都依赖于激活的“查找我的 iPhone”(Find My iPhone)设置。如果您恢复它或在您的新 iPhone 上，花点时间在您的 iPhone 上激活它。这使您可以在一定程度上控制您的设备，即使有人偷了它。
What to Do If Your iPhone is Stolen and How to Recover It
In 2013, more than 3.1 million people were victims of smartphone theft. Even though many stolen phones are never recovered, the good news is that there are multiple ways to thwart the thief.
Tools like Find My iPhone can help you locate a stolen phone, lock it down, and even wipe the data clean.
What To Do If Your iPhone Is Missing
Most of us keep our phones with us at all times. However, just because your phone is missing does not automatically imply theft; you could have misplaced it.
Before you panic, there are a couple of things you should do.
Use Find My iPhone to Track It
Find My iPhone can show you your phone’s current location as long as it is powered on and has an internet connection. Find My iPhone will show its last known location for 24 hours if your phone is turned off.
This tip, however, will only work if you enabled Find My iPhone before losing the phone. You can turn on Find My iPhone by opening Settings, tapping your name, and then tapping Find My > Find My iPhone and ensuring it is set to On.
If you know Find My iPhone was already enabled on your device before you lost it, then follow the directions below to get the current location.
- Open iCloud.com in your browser and log into your account.
- Click Find iPhone in the lower-right corner.
- Click the drop-down menu, All Devices, at the top of the screen.
- Click on the missing phone from the list.
- A map appears and will zoom into an approximate location of your phone.
- It’s great if the location is known or your current premises. You can trigger your phone to play a sound right from the Find iPhone screen. Listen for the chime.
If your phone shows up in an unknown location, then it may have been stolen. If you’re getting an old location and not the current location for the phone, it’s probably turned off and that could also mean the device has stolen.
What To Do If Your iPhone Is Stolen
The moment you realize your phone is stolen, not just misplaced, there are several things you should do.
Turn On Lost Mode
Turning on Lost Mode locks your iPhone and protects it with a passcode, even if you did not have a passcode set before it was stolen.
Lost Mode serves another purpose in that it disables all other functions of the phone and activates Low Power mode to extend the battery life for as long as possible. It also disables Apple Pay, so you don’t have to worry about anyone using your phone to make purchases.
- Follow Steps 1-4 from the section above.
- Select Lost Mode to activate it.
- Enter your passcode. If you don’t already have one, you’ll be asked to create one.
- Enter a phone number where the finder can reach you if they find the phone.
- Next, you can write a message that will be displayed on your iPhone’s locked screen. You can provide an email address or promise a reward to anyone that returns it to you. You can also change the message while Lost Mode is activated and basically use it as a way to keep sending one-way messages to the person.
- Select Done to activate Lost Mode.
- The lost iPhone will then display the phone number and message and provide a one-click button to call the provided phone number.
- If the iPhone is offline and later connects to the internet, you’ll get an email with its last known location.
Remove Credit or Debit Cards From Apple Pay
While Lost Mode disables Apple Pay usage, consider deleting your credit or debit cards from the device. If you find your phone, you can easily add the cards back.
- Navigate to appleid.apple.com and enter your username and password.
- Scroll down to the Devices heading and select your iPhone.
- Make a note of your phone number, serial number, and IMEI for future use.
- Find Apple Pay. Any eligible cards are listed beside the heading.
- Click the Remove card option underneath any card listed in Apple Pay.
- Click Remove once more on the confirmation screen.
File a Police Report and Contact Your Phone Provider
After implementing the steps below, call the police. With the police’s help, your chances of recovering your phone are higher if you have the phone’s current location through Find My iPhone.
A police report is required if you file an insurance claim for your iPhone or damages due to unauthorized credit card use.
Personal tip: My wife’s iPhone was stolen from a store and we tracked it till they turned it off. The thief then turned it on at their home and we got a notification. We called the non-emergency police line and they went to the house, but no one answered. However, we used the message feature when Lost Mode is enabled to tell the person to drop off the phone at an Apple Store and we would stop having the police come to their place. They eventually complied and we got the phone back!
Next, call your provider. All major phone providers have policies in place for stolen devices and can lock the number associated with your account. This will also absolve you of any responsibilities for calls made before you locked your iPhone.
What to Do When You Can’t Recover Your iPhone
If you can’t recover your phone, your best bet is to erase it remotely, following the steps below. This will wipe out all your data from the iPhone. However, you won’t be able to track it through Find My iPhone after 24 hours.
Also, rest assured that your iPhone will still be linked to your Apple ID and password. Without the correct passcode, no one will be able to use the stolen iPhone. Erasing requires Find My iPhone to be active.
- Follow steps 1-4 from the Use Find My iPhone To Track It section above.
- Select Erase iPhone.
- A warning tells you this action is permanent and cannot be reversed.
- If you want to erase your phone, click Erase.
What Next?
If your phone did not have a passcode or you could not activate Lost Mode, you should change the passwords for accounts connected to your phone, including Apple ID, email, banking information, social media, etc.
Most of these tips rely on an activated Find My iPhone setting. Take the time to activate it on your iPhone if you recover it or on your new iPhone. This gives you some level of control over your device, even if someone steals it.
