Skype是个人和团队保持联系的便捷方式。
如果由于某种原因您在Skype(Skype)上没有声音，您可以使用许多故障排除步骤来查找问题并让事情恢复并再次运行。
此问题的一些原因包括：
- 麦克风、外部扬声器或耳机的硬件(Hardware)问题
- 旧的或有故障的音频驱动程序
- 操作系统干扰
- 音频设置问题
- Skype 中的播放错误
考虑到这些问题，如果您在Skype(Skype)上没有声音，我们将展示一些基本和高级故障排除技巧。
如何修复 Skype 上没有声音(How To Fix No Sound on Skype)
在转向其他高级解决方案之前，请尝试以下技术来解决Skype上的声音问题：(Skype)
- 如果您使用耳机或麦克风，请确保将插孔正确插入设备上正确的音频输入和输出端口。
- (Install)为耳机或麦克风等音频USB设备(USB)安装设备驱动程序，然后重新启动Skype。
- 对于Windows PC(Windows PCs)，将声音设置与Skype 音频(Skype Audio)设置进行比较。为此，请打开控制面板(Control Panel)>声音(Sound)（或声音(Sounds)和音频(Audio) 设备(Devices)），并确保声音设备匹配。
- 如果您列出了多个设备，请检查您是否正在使用在Skype声音设置中选择的设备。
- 使用另一副耳机或麦克风。
- 通过查看麦克风图标并检查其是否有斜线来检查Skype中的音频是否已静音。
- 某些程序可能会阻止您的麦克风工作，最终导致您在Skype(Skype)上没有声音。如果您有意或无意地安装了此类程序，请检查已安装的软件并卸载或禁用该程序。
- 检查您的互联网连接是否正常，因为这可能会阻止您在视频或语音通话期间接收良好的音频。
- 如果您使用的是无线麦克风或耳机，请确保它们已充满电，并使用它们上的物理静音按钮检查任一设备是否已静音。
选择正确的音频设备(Select the Correct Audio Device)
为确保您选择了正确的音频设备，请打开Skype，点击您的个人资料名称旁边的三个点，然后单击设置(Settings)。
单击音频和视频(Audio and Video)。
在“音频(Audio)”下，单击向下箭头并选择您与Skype一起使用的音频设备。
注意(Note)：如果您使用的是计算机的本机麦克风，则只会出现一个选项。对着麦克风说话并检查指示条是否有任何移动。(Speak)如果蓝色语音活动指示器显示一些移动，则麦克风可以听到您的声音。
拨打测试电话(Make a Test Call)
为此，请单击音频(Audio)和视频(Video)设置屏幕底部的拨打免费测试电话。(Make a free test call)
如果您能够听到播放的消息，则麦克风正在工作，因此问题可能出在播放设备或其他人的连接上。
如果您使用的是移动设备，例如Android智能手机或平板电脑、iPhone 或 iPad，请使用以下步骤拨打测试电话。
对于 Android 设备，请转到智能手机或平板电脑上的设置(Settings )应用程序，然后点击应用程序( Apps )（或应用程序管理器(Application Manager)，具体取决于您的设备）。
点击Skype并选择权限(Permissions)。
切换麦克风(Microphone)选项。
拨打测试电话并检查声音是否再次正常工作。对于 iPhone、iPad 或 iPod Touch，打开Settings > Skype。
检查麦克风(Microphone)选项是否打开或(on)绿色，以便Skype可以访问设备的麦克风。
检查音频设置(Check Audio Settings)
为此，请单击计算机任务栏上日期和时间旁边的声音图标。使用默认播放设备的音量滑块控件调整扬声器音量。
检查您设备的音频驱动程序(Check Your Device’s Audio Drivers)
Skype上仍然没有声音？造成这种情况的主要原因之一可能是有故障或过时的音频驱动程序。检查您的音频驱动程序并卸载、禁用、回滚或更新它们以解决问题。
为此，请右键单击Start > Device Manager ，然后单击声音、视频和游戏控制器(Sound, Video and Game Controllers)以展开类别。
右键单击您的音频驱动程序，然后选择卸载设备(Uninstall Device)。
重新启动计算机并检查声音是否再次起作用。
要禁用音频驱动程序，请右键单击它并选择禁用(Disable) 设备(device)。
要将音频驱动程序回滚到以前的版本，请右键单击它并选择Properties。
在Driver选项卡下，选择Roll-back driver，单击OK并再次检查声音。
要更新您的音频驱动程序，请右键单击驱动程序并选择更新驱动程序(Update Driver)。
选择自动搜索更新的驱动程序软件(Search automatically for updated driver software)并查看该工具是否找到更新的驱动程序。在检查Skype上的声音问题是否已解决之前，对所有音频设备执行相同操作。
禁用自动调整麦克风设置(Disable Automatically Adjust Microphone Settings)
此方法允许您管理在进行语音或视频呼叫时发生变化的音频电平。
为此，请启动Skype，单击三个点以打开“设置”(Settings)菜单。单击音频和视频(Audio and Video)并滚动到音频(Audio)部分。将自动调整麦克风设置(Automatically adjust microphone settings)开关切换到关闭。
(Make)在开始另一个通话并检查声音是否再次正常工作之前，请确保您选择了默认的麦克风和扬声器音量。
重新安装 Skype(Reinstall Skype)
如果以上方法都不起作用，请重新安装Skype，看看它是否可以解决您计算机上的音频问题。
为此，请打开控制面板(Control Panel)并单击程序(Programs)。
单击程序和功能(Programs and Features)下的卸载程序(Uninstall Programs)。
找到 Skype(Find Skype)，右键单击它并选择Uninstall。按照说明完全卸载Skype。
打开文件资源管理器(File Explorer)，单击此 PC(This PC)并转到此路径：C:\Users\YOURUSERNAME\AppData\Roaming
注意(Note)：如果您没有看到AppData文件夹，请单击查看(View)选项卡并选中隐藏项目(Hidden Items )复选框。
打开Skype文件夹，右键单击xml文件，然后选择Delete。
删除文件夹中与您的 Skype 名称同名的config.xml文件。(config.xml)返回漫游(Roaming)文件夹，右键单击并选择重命名(Rename)。您可以将名称设置为Skype_old。
再次下载 Skype(Download Skype)并检查声音是否恢复。
(Did)这些解决方案是否有助于为您解决Skype上的声音问题？在下面的评论中告诉我们。
Troubleshooting Tips If You Have No Sound On Skype
Skype is a handy way for individuals and teams to kеep in tоuch.
If for some reason you have no sound on Skype, there are a number of troubleshooting steps you can use to find the problem and get things back up and running again.
Some of the causes of this problem include:
- Hardware issues with your microphone, external speakers or headphones
- Old or faulty audio drivers
- Operating system interferences
- Issues with audio settings
- Playback errors in Skype
With these issues in mind, we’re going to show some basic and advanced troubleshooting tips if you have no sound on Skype.
How To Fix No Sound on Skype
Try the following techniques to resolve sound issues on Skype before moving to other advanced solutions:
- If you’re using headphones or a microphone, make sure the jack is properly plugged into the right audio input and output ports on your device.
- Install device drivers for audio USB devices like your headphones or microphone, and then re-launch Skype.
- For Windows PCs, compare the sound settings with the Skype Audio settings. To do this, open Control Panel>Sound (or Sounds and Audio Devices), and ensure the sound devices match.
- Check that you’re using the device selected in your Skype sound settings if you have multiple devices listed.
- Use a different pair of headphones or microphone.
- Check whether the audio in Skype is muted by looking at the microphone icon and checking if it has a diagonal slash across it.
- Some programs can prevent your microphone from working and you end up with no sound on Skype. If you knowingly or unknowingly installed such a program, check installed software and uninstall or disable the program.
- Check whether your internet connection is working as this could prevent you from receiving good audio during a video or voice call.
- If you’re using a wireless microphone or headphones, ensure they’re fully charged, and use the physical mute buttons on them to check if either device is muted or not.
Select the Correct Audio Device
To ensure you’ve selected the correct audio device, open Skype, tap the three dots next to your profile name and click Settings.
Click Audio and Video.
Under Audio, click the down arrow and select the audio device you’re using with Skype.
Note: If you’re using your computer’s native microphone, only one option will appear. Speak into the microphone and check the indicator bar for any movement. If the blue speech activity indicator shows some movement, then the microphone can hear you.
Make a Test Call
To do this, click Make a free test call at the bottom of the Audio and Video settings screen.
If you’re able to hear your message played back, the microphone is working, so the issue could be with the playback device or the other person’s connection.
If you’re using your mobile device, such as an Android smartphone or tablet, iPhone or iPad, use the steps below to make a test call.
For Android devices, go to the Settings app on your smartphone or tablet and tap on Apps (or Application Manager depending on your device).
Tap Skype and select Permissions.
Toggle on the Microphone option.
Make the test call and check if the sound is working again. For iPhone, iPad or iPod Touch, open Settings > Skype.
Check that the Microphone option is toggled on or green so that Skype can access the device’s microphone.
Check Audio Settings
To do this, click on the sound icon on your computer’s taskbar next to the date and time. Adjust the speaker volume using the volume slider control for your default playback device.
Check Your Device’s Audio Drivers
Still no sound on Skype? One of the main reasons for this could be faulty or outdated audio drivers. Check your audio drivers and uninstall, disable, roll back or update them to resolve the issue.
To do this, right-click Start > Device Manager and click the Sound, Video and Game Controllers to expand the category.
Right-click your audio driver, and select Uninstall Device.
Restart your computer and check if the sound works again.
To disable the audio driver, right-click on it and select Disable device.
To roll back the audio driver to the previous version, right-click on it and select Properties.
Under the Driver tab, select Roll-back driver, click OK and check the sound again.
To update your audio driver, right-click the driver and select Update Driver.
Select Search automatically for updated driver software and see if the tool finds newer drivers. Do the same for all your audio devices before checking if the sound issue on Skype has been resolved.
Disable Automatically Adjust Microphone Settings
This method allows you to manage audio levels that change when you make a voice or video call.
To do this, launch Skype, click on the three dots to open the Settings menu. Click Audio and Video and scroll to the Audio section. Toggle the Automatically adjust microphone settings switch to off.
Make sure you select the default microphone and speaker levels, before starting another call and checking if the sound works again.
Reinstall Skype
If none of the above methods work, reinstall Skype and see if it resolves the audio problem on your computer.
To do this, open the Control Panel and click Programs.
Click Uninstall Programs under Programs and Features.
Find Skype, right-click on it and select Uninstall. Follow the instructions to completely uninstall Skype.
Open File Explorer, click This PC and go to this path: C:\Users\YOURUSERNAME\AppData\Roaming
Note: If you don’t see the AppData folder, click the View tab and select the Hidden Items checkbox.
Open the Skype folder, right-click the xml file, and select Delete.
Delete the config.xml file that’s found in the folder with the same name as your Skype name. Go back to the Roaming folder, right-click and select Rename. You can set the name as Skype_old.
Download Skype again and check if the sound is back.
Did any of these solutions help fix the sound issue on Skype for you? Let us know in a comment below.
