Microsoft服务的优点之一是当您遇到问题时，它们提供了一种快速报告的方式。此外，Microsoft提供完整的服务状态历史记录^{(service status history)}，以便您了解过去发生的问题以及修复的时间。如果任何Microsoft 服务^{(Microsoft service)}不适合您（OneDrive、Outlook.com、Family Safety等），以下是如何在几秒钟内报告您的问题：

第 1 步^{(Step 1)}：转到Microsoft的服务状态网站^{(Service Status Website)}

Microsoft提供了一个非常有用的网站，其中包含其服务的官方状态和完整的问题历史记录^{(issue history)}。转到Microsoft 服务状态^{(Microsoft Service Status)}，您将看到Microsoft主要在线服务的当前状态。您不必使用您的Microsoft 帐户^{(Microsoft account)}登录。这很有用，因为您的Microsoft 帐户^{(Microsoft account)}可能是您要报告问题的服务。

在当前状态^{(Current Status)}类别中，您可以通过单击或点击其名称来查看每个服务的状态。

第 2 步^{(Step 2)}：报告您遇到的问题^(Problem)

单击或点击屏幕左侧的“报告问题”部分。^{("Report a problem")}

在产品^(Product)下拉列表中，选择不适合您的服务或产品。^{(service or product)}举个例子，我们选择了OneDrive，因为在撰写本文时该服务不适合我们。如果您在使用Office Online时遇到问题，您还应该选择OneDrive，因为这两项服务是紧密集成的。

问题列表会根据您选择的服务动态更新。您会注意到，可以报告的问题类型因服务而异。

在撰写本文时，我们无法在OneDrive网站上浏览^(OneDrive)OneDrive文件，即使我们尝试了多个浏览器。因此，我们选择了“在 OneDrive 网站上浏览文件”^{("Browsing files on the OneDrive website")}并按下提交^(Submit)。

Microsoft感谢您报告问题，然后告诉您它无法亲自回复您的报告。很讽刺^(Ironic)，不是吗？🙂

如何查看 Microsoft^{(View Microsoft)}的状态历史记录^{(Status History)}

Microsoft 服务状态^{(Microsoft Service Status)}网站上另一个有用的部分是状态历史记录^{(Status history)}。单击或点击屏幕左侧列上的状态历史记录。^{(Status history)}

您将看到一个完整列表，其中包含在过去几个月中发现并修复的问题。您可以了解受影响的服务、发现问题的时间以及修复的时间。

Microsoft 是否监控^{(Does Microsoft Monitor)}您报告的问题？^(Issues)

是的，他们有。他们有一个自动系统，可以在报告问题时向他们的工程师报告，以便他们查看问题所在并解决您的问题。

如果我想要Microsoft的回复^(Reply)怎么办？

如果您希望Microsoft的某个人与您讨论您的问题，那么您最好的机会是使用Twitter。与他们的Microsoft 支持^{(Microsoft Support)} Twitter 帐户^{(Twitter account)}互动，该帐户提供英文^(English)版本，每天 24 小时 - 每周 7 天。

结论

您^(Have)最近对Microsoft的在线服务有任何问题吗？如果有，你举报了吗？您对微软^(Microsoft)处理这种情况的方式有多满意？

How to Report Problems With Microsoft Services, Including OneDrive

One of the good things about Microsoft's services is that they offer a quick way to report when you have issues. Also, Microsoft provides cоmplete ѕervice status history so that you can find out what issues have happened in the past and when they were fixed. If any Microsoft service is not working for you (OneDrive, Outlook.com, Family Safety, etc), here's how to reрort your problem in just a couple of seconds:

Step 1: Go to Microsoft's Service Status Website

Microsoft provides a very useful website with the official status of their services and complete issue history. Go to Microsoft Service Status and you will see the current status for Microsoft's main online services. You won't have to log in with your Microsoft account. This is useful because your Microsoft account may be the service that you want to report a problem with.

In the Current Status category you can view the status for each individual service, by clicking or tapping on its name.

Step 2: Report The Problem You Are Having

Click or tap the "Report a problem" section on the left side of the screen.

In the Product drop down, select the service or product that is not working for you. To give you an example, we selected OneDrive because this service was not working for us when writing this article. If you have issues with Office Online, you should also select OneDrive because the two services are tightly integrated.

The list of problems is dynamically updated depending on the service you select. You will notice that the types of issues that can be reported are different from service to service.

When writing this article, we were not able to browse OneDrive files on the OneDrive website, even if we tried multiple browsers. Therefore we selected "Browsing files on the OneDrive website" and pressed Submit.

Microsoft thanks you for reporting the problem and then tells you that it can't respond personally to your report. Ironic, isn't it? 🙂

How to View Microsoft's Status History

Another useful section on the Microsoft Service Status website is the Status history. Click or tap Status history on the column on the left side of the screen.

You will see a complete list with the issues that were identified and fixed in the last few months. You can learn which service was affected, when the problem was identified and when it was fixed.

Does Microsoft Monitor The Issues You Are Reporting?

Yes, they do. They have an automatic system that reports to their engineers when issues are reported, so that they take a look at what's wrong and solve your issues.

What If I Want a Reply from Microsoft?

If you want someone at Microsoft to speak with you about your issue, then your best chance is to use Twitter. Interact with their Microsoft Support Twitter account which is available in English, 24 hours a day - 7 days a week.

Conclusion

Have you had any recent issues with Microsoft's online services? If you did, did you report them? How happy were you with Microsoft's handling of the situation?

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