您是否在(Did)Apple的App Store上错误地进行了购买？或者您是否忘记取消免费试用并为您不再打算使用的东西付费？不用担心。您可以要求Apple退款。
尽管不能保证Apple会退还您的钱，但尝试一下也无妨。本教程将展示您必须执行哪些操作才能提交App Store购买退款请求。
关于 App Store 退款流程
Apple没有明确讨论App Store退款，但您可以要求退还一次性App Store购买和定期订阅的退款。您从 iTunes Store(Store)和Apple Books购买的电影、电视节目、音乐和书籍也可以获得退款。
注意：如果您是Apple 家庭(Apple Family)的组织者，您还可以为其他成员的购买提交退款请求。
从购买之日起，您有 90 天的时间发起退款。但是，最好在您意外购买或发现您购买的商品有任何问题时立即执行此操作 - 例如，应用程序已损坏或没有按照其商店页面上的要求执行操作。您还可以通过避免下载或与该项目互动来增加获得退款的机会。
除非您居住在欧盟，您有权在 14 天内毫无疑问地获得退款(entitled to refunds for 14 days without question)，否则最终将由Apple来审核该请求并确定您是否能取回您的钱。
获得退款的最佳机会是：
- 您不小心购买了一件物品。
- 你买错了东西。
- 孩子（或其他有权访问您的设备的人）未经您的许可进行了购买。
- 应用程序或应用程序内购买不会像其应用程序开发人员所说的那样执行。
- 您没有收到该项目。
- 您购买的商品不再可用。
在以下情况下，您可能无法发起或获得退款：
- 苹果(Apple)尚未为购买开具账单。您必须等到收费完成。
- 由于付款信息过期，您还有其他未决费用。更新并重试。
- 您的购买包括礼品卡或应用内消耗品（例如，战利品盒、硬币和视频游戏中的升级）。如果其他人未经您的许可进行了购买，您可以尝试提交请求。
警告：不要将退款视为免费试用App Store、iTunes Store和Apple Books购买的一种方式。滥用该功能可能会阻止您将来使用它。
提交 App Store 退款申请
要为App Store(App Store)、iTunes Store和Apple Books购买提交退款申请，您必须访问Apple网站上的报告(Report)问题(Problem)门户。您可以在任何 iPhone、iPad、Mac、Android或Windows设备上使用桌面或移动网络浏览器。但是，您必须使用受信任的设备或电话号码(trusted device or phone number)验证您的 Apple ID(authenticate your Apple ID)。
- 在您的桌面或移动浏览器上访问reportaproblem.apple.com网页并使用您的(reportaproblem.apple.com)Apple ID登录。
- 在我们能为您提供什么帮助？下，点击我想为您提供的下拉菜单，然后选择申请(Request)退款。接下来，点击告诉(Tell)我们更多下拉菜单并在可用选项之间进行选择：
- 我不是故意买这个的
- 儿童/未成年人未经许可购买
- 我不是要注册订阅
- 我不打算续订订阅
- 我的购买没有按预期工作
- 未收到应用内购买
- 其他
注意：如果您选择其他，Apple可能会与您联系以获取更多信息。
如果您是家庭组织者，请选择Apple ID并选择您想要退款的家庭成员的Apple ID 。然后，选择下一步以加载具有退款资格的项目列表。
3.标记(Mark)您要退款的项目。如果您无法找到购买的商品，请尝试使用“搜索”(Search)来找到它。最后，选择提交(Submit)。
发起App Store(App Store Refund)退款(Initiate)的其他方式(Ways)
或者，您可以使用以下方法进入 Apple 的报告问题(Report)门户(Problem)，并自动预先选择要退款的项目。然后，您可以快速完成请求。
通过 App Store 发起退款
如果您希望对 iPhone、iPad 或Mac上的应用程序或订阅进行退款，您可以使用App Store发起退款请求。
- 在您的 iOS、iPadOS 或 macOS 设备上打开App Store 。在移动设备上，点击屏幕右上角的头像。在Mac上，选择右下角的照片。
- 点击已购买。然后，点击您的姓名并在 iPhone 选项卡上的“全部”(All)和“不”之间切换以找到您想要的项目。要查看家庭成员的购买，请在“家庭购买(Family Purchases)”部分下选择他们的姓名。
在Mac上，您会立即看到您的购买，但分为Mac 应用程序(Mac Apps)和 iPhone 和 iPad应用程序(Apps)类别。如果需要，可以使用“购买者”菜单查看家庭成员的购买情况。
- 找到(Locate)并选择您要退款的应用程序。然后，向下滚动并点击报告(Report)问题(Problem)以在Safari或您的默认网络浏览器中启动报告(Report)问题(Problem)网页。使用您的Apple ID登录(Sign)并提交请求。
(Initiate Refund)通过 iTunes、音乐(Music)或电视应用程序(App)发起退款
您还可以通过 iTunes、音乐或(Music)Mac上的电视应用程序发起退款。这使您可以选择在App Store、iTunes Store和Apple Books上进行的任何购买。您也可以在Windows(Windows)版 iTunes 上按照以下步骤操作。
注意：在Mac上，iTunes 仅适用于 macOS Mojave及更早版本。
- 在Mac(Mac)或Windows PC上打开 iTunes、音乐(Music)或电视应用程序。然后，在菜单栏上
选择Account > Account Settings
- 选择(Select See All)购买历史(Purchase History)旁边的查看全部。
- 找到您要为其发起退款的项目，然后选择更多>报告(Report)问题(Problem)。通过浏览器
继续您的退款请求。(Continue)
(Initiate Refund)通过电子邮件购买收据(Email Purchase Receipt)发起退款
您可以使用从Apple获得的购买收据发起退款请求。打开App Store(App Store)、iTunes Store和Apple Books购买的电子邮件收据，然后查找“报告问题”(Report)链接(Problem)。然后，选择它以在浏览器中启动报告问题(Report)门户(Problem)。
等到你收到苹果的消息
发起退款请求后，您必须等到收到Apple的回复，这可能需要长达 48 小时。您可以通过登录报告(Report)问题(Problem)门户并选择检查(Check)索赔状态选项来检查退款请求的状态
。
如果您获得退款，您将以原始付款方式（例如信用卡）收到退款。如果您在提交退款请求时遇到任何问题，或想寻求有关索赔状态的说明，请联系 Apple 支持(contact Apple Support)。
How to Get a Refund from the Apple App Store
Did you make a purchasе on Apple’s Αpp Store by mistake? Or did you forget to cancel a free trial and get billed for something you no longer plan to use? Don’t worry. Yоu can ask Apple for a refund.
Although there’s no guarantee that Apple will return your money, it doesn’t hurt to try. This tutorial will show what you must do to submit refund requests for App Store purchases.
About the App Store Refund Process
Apple doesn’t explicitly discuss App Store refunds, but you can ask for your money back for one-off App Store purchases and recurring subscriptions. It’s also possible to get refunds for movies, TV shows, music, and books you buy from the iTunes Store and Apple Books.
Note: If you’re the organizer of an Apple Family, you can also submit refund requests for purchases by other members.
You have 90 days from the point of purchase to initiate a refund. However, it’s best to do that as soon as you make an accidental purchase or notice anything wrong with what you bought—e.g., the app is broken or doesn’t do what it claims on its store page. You also increase your chances of getting a refund by refraining from downloading or interacting with the item.
Unless you live in the EU, where you’re entitled to refunds for 14 days without question, it’s ultimately up to Apple to vet the request and determine if you will get your money back.
Your best chances of getting a refund are when:
- You purchased an item by accident.
- You bought the wrong item.
- A child (or someone else with access to your device) made a purchase without your permission.
- An app or in-app purchase doesn’t do what its app developer says it does.
- You did not receive the item.
- The item you bought is no longer available.
You may not be able to initiate or get a refund under the following circumstances:
- Apple has yet to bill for the purchase. You must wait until the charge has gone through.
- You have other pending charges due to out-of-date payment information. Update and try again.
- Your purchase consists of gift cards or consumable in-app items (e.g., loot boxes, coins, and upgrades in video games). You could try submitting a request if someone else made the purchases without your permission.
Warning: Do not consider refunds as a way to try App Store, iTunes Store, and Apple Books purchases for free. Abusing the feature could prevent you from using it in the future.
Submit an App Store Refund Request
To submit a claim for a refund for App Store, iTunes Store, and Apple Books purchases, you must visit the Report a Problem portal on the Apple website. You can use a desktop or mobile web browser on any iPhone, iPad, Mac, Android, or Windows device. However, you must authenticate your Apple ID using a trusted device or phone number.
- Visit the reportaproblem.apple.com webpage on your desktop or mobile browser and sign in with your Apple ID.
- Under What can we help you with?, tap the pull-down menu under I would like to and select Request a refund. Next, tap the Tell us more drop-down menu and pick between available options:
- I didn’t mean to buy this
- A child/minor made a purchase without permission
- I didn’t mean to sign up for a subscription(s)
- I didn’t intend to renew a subscription(s)
- My purchase does not work as expected
- In-app purchase not received
- Other
Note: If you select Other, Apple may contact you for further information.
If you’re a family organizer, select Apple ID and pick the Apple ID of a family member whose purchases you want to refund. Then, choose Next to load a list of items with refund eligibility.
3. Mark the item or items you want a refund for. If you have trouble locating a purchase, try using Search to find it. Finally, select Submit.
Other Ways to Initiate an App Store Refund
Alternatively, you can use the following methods to enter Apple’s Report a Problem portal with the item you want to refund automatically pre-selected. You can then quickly finalize the request.
Initiate Refund via the App Store
If you’re looking to refund an app or subscription on the iPhone, iPad, or Mac, you can use the App Store to initiate the refund request.
- Open the App Store on your iOS, iPadOS, or macOS device. On mobile, tap your profile portrait at the top right corner of the screen. On the Mac, select your photo at the bottom right corner.
- Tap Purchased. Then, tap your name and switch between the All and Not on the iPhone tabs to locate the item you want. To view the purchases of a family member, select their name under the Family Purchases section instead.
On the Mac, you’ll see your purchases immediately but split between the Mac Apps and iPhone & iPad Apps categories. Use the Purchased by menu to view family member purchases if you want.
- Locate and select the app you want to refund. Then, scroll down and tap Report a Problem to launch the Report a Problem webpage in Safari or your default web browser. Sign in with your Apple ID and submit the request.
Initiate Refund via iTunes, Music, or TV App
You can also initiate a refund via iTunes, Music, or the TV apps on a Mac. That allows you to select any purchase you make on the App Store, the iTunes Store, and Apple Books. You can also follow the steps below on iTunes for Windows.
Note: On the Mac, iTunes is only available on macOS Mojave and earlier.
- Open iTunes, Music, or the TV app on your Mac or Windows PC. Then, select Account > Account Settings on the menu bar.
- Select See All next to Purchase History.
- Locate the item you want to initiate a refund for and select More > Report a Problem. Continue with your refund request via a browser.
Initiate Refund via Email Purchase Receipt
You can use the purchase receipt you got from Apple to initiate a refund request. Open the email receipt for your App Store, iTunes Store, and Apple Books purchase and look for a Report a Problem link. Then, select it to launch the Report a Problem portal in a browser.
Wait Until You Hear From Apple
Once you’ve initiated a refund request, you must wait until you hear from Apple, which could take up to 48 hours. You can check the status of your refund request by signing into the Report a Problem portal and selecting the Check the status of claims option.
If you get a refund, you will receive the refund on the original payment method (e.g., credit card). If you have any trouble submitting a refund request or want to seek clarification regarding the status of a claim, contact Apple Support.
