如果您有一台Mac并且需要对其进行一些维修或更换,那么您首先需要确定Mac是否仍在保修期内(warranty)。对于大多数其他制造商来说,这意味着必须经历一个烦人的过程,您需要搜索一些序列号或标签号,然后致电客户支持以获取保修状态。
使用Mac(Macs),这真的很简单。在系统信息对话框中,他们有一个选项卡,可让您检查服务和覆盖状态(status),并显示获得额外支持的选项。在本文中,我将向您展示如何查看此信息。
检查保修状态
要检查保修状态,请单击左上角的Apple标志图标并选择(Apple)About This Mac。
接下来,单击“服务(Service)”选项卡,您将看到几个链接,这些链接会将您带到 Apple 网站上的各个页面。
然而,这些链接的好处是它们会自动将您的序列号上传到网站,因此您不必找到它然后手动输入。首先(First),单击检查我的服务和支持覆盖状态(Check my service and support coverage status),您将收到一个弹出窗口,询问您的Mac是否可以将您的序列号发送给Apple。
单击允许,它应该在(Allow)Safari中加载网页。在这里,您需要输入验证码,然后单击Continue。
现在您将快速了解三件事:这是否是一次有效的购买、您是否有电话技术支持以及是否有任何维修或服务范围。
正如您在我的案例中看到的,我的 2009 年中期MacBook Pro的所有保修选项都已过期。您可以购买电话技术支持或支付任何维修的保外费用。
如果您单击第二个链接,显示我的服务和维修选项(Show my service and repair options),您将被带到一个页面,您可以在该页面上联系Apple支持,或者您可以设置一个天才吧预约以引入您的机器。
如果您选择联系方式,您可以让Apple给您打电话,也可以在线与某人聊天。这两个选项都是免费的。如果他们告诉您必须将您的机器送去维修,那么如果保修期已过,您显然会为此付出代价。例如,这里有一个页面(here’s a page)为您提供了更换不再处于保修期内的Mac上的电池的价格。(Mac)
仅当您在过去 60 天内购买了Mac电脑时, (Mac)AppleCare Protection Plan的最后一个选项才有用。如果是这样,您可以继续添加AppleCare保修范围。60 天窗口期过后,将无法再添加保修服务,您将只能获得有限的一年保修和 90 天免费电话支持。
总体而言,Apple使检查保修、查找维修成本和修复设备的过程变得简单明了。它不一定便宜,但至少你事先知道每样东西要花多少钱。享受!
How to Check AppleCare Support and Warranty Status for Your Mac
If you have а Mac and need to get some repair or replacement dоne on it, then you’ll first need to determine whether or not the Mac is still under warranty. With most other manufacturers, this means having to go through an annoying process where you search for some serial or tag number and then call customer support to get the warranty status.
With Macs, it’s really simple. In the system information dialog, they have a tab that allows you to check your service and coverage status and shows you options for getting extra support. In this article, I’ll show you how to view this information.
Check Warranty Status
To check the warranty status, click on the Apple logo icon at the top left and select About This Mac.
Next, click on the Service tab and you’ll see a couple of links that will take you to various pages on Apple’s website.
The nice thing about these links, however, is they automatically upload your serial number to the website, so you don’t have to find it and then enter it manually. First, click on Check my service and support coverage status and you’ll get a popup asking whether your Mac can send your serial number to Apple.
Click on Allow and it should load up the webpage in Safari. Here you will need to enter a captcha and then click Continue.
Now you will get a quick overview of three things: whether this was a valid purchase, whether you have telephone technical support and whether or not there is any repair or service coverage.
As you can see in my case, all warranty options have expired for my mid-2009 MacBook Pro. You can purchase telephone technical support or pay the out-of-warranty costs for any repairs.
If you click on the second link, Show my service and repair options, you’ll be brought to a page where you can either contact Apple support or you can setup a genius bar appointment to bring in your machine.
If you choose contact, you can either have Apple call you or you can chat with someone online. Both of these options are free. If they tell you that you have to send in your machine in order to get it repaired, that’ll obviously cost you if the warranty is expired. For example, here’s a page that gives you prices for replacing a battery on a Mac that is no longer under warranty.
The last option about AppleCare Protection Plan is only useful if you have purchased your Mac computer within the last 60 days. If so, you can go ahead and add AppleCare warranty coverage. After the 60 day window, coverage can no longer be added and you’ll only get the limited one year warranty and 90 day complimentary telephone support.
Overall, Apple makes the process of checking your warranty, finding repair costs and getting your device fixed simple and straightforward. It’s not necessarily cheap, but at least you know beforehand how much everything will cost. Enjoy!