这些天来，游戏的演示(Demos)很少而且相距甚远，所以有时你会从PlayStation Network购买游戏，这完全是一个臭名昭著的游戏。当然，您可以继续玩它并希望它变得更好。或者您可以向PlayStation Store(PlayStation Store)发出退款请求，取回您的钱，然后购买您真正喜欢的游戏(game you actually enjoy)。
关键是了解 PlayStation 和索尼的退款政策。虽然他们提供了慷慨的 14 天退款期，但根据内容的类型附加了警告。
了解 PlayStation 的退款政策(Refund Policy)
乍一看，PlayStation 的退款政策(PlayStation’s refund policy)似乎很慷慨。从购买日期到退回数字游戏的两周时间很长。但是，有一个重大问题。
“如果您已经开始下载或流式传输购买的内容，除非内容有问题，否则您将没有资格获得退款。”
游戏和附加组件
这意味着您不能因为不喜欢而退回游戏。事实上，下载完整游戏后返回的唯一正当理由是游戏无法运行。不过，一款游戏很少会在未经测试的情况下进入商店。唯一的主要例子是赛博朋克 2077，由于讨厌它的人数众多，它修改了 PlayStation 的退款政策。
但是，在当前的跨代过渡期，某些PS4游戏可能无法向后兼容(backward compatible)PS5游戏机，反之亦然。这算作“无法使用”，可以退款。
附加内容，如季票或游戏消耗品，属于同一类别。
订阅
订阅略有不同。如果您购买订阅(purchase a subscription)后发现您不喜欢它（例如，要求不合理的游戏的战斗通行证），您有最多 14 天的时间申请退款。PlayStation 可能会根据您使用该服务的次数减少退款金额。
预购
如果您提前预订了游戏，您可以取消该预订并在游戏发布日期之前的任何时间收到退款。另一方面，如果您在发布前不到两周预购，则游戏遵守与普通游戏购买相同的规则：购买后有两周时间。
如何退回游戏
退回游戏并不像在PlayStation菜单中选择它那么简单。您需要联系PlayStation 支持(PlayStation Support)寻求帮助。请记住(Bear)，退款可以根据具体情况发放；即使您已经开始玩某些东西，如果您解释情况，代表也有可能给您退款。
如果您知道您想要为游戏退款（可能是兄弟姐妹购买了它，或者它不是您认为的那样），这里是如何退货的。
- 打开PlayStation 支持(PlayStation Support)页面。
- 选择您要退款的内容类型：游戏、订阅或预购。
- 选择联系 PlayStation 支持(Select Contact PlayStation Support)。
- 选择 PS 商店和退款。
- 选择 PlayStation Store 退款。
- 选择实时聊天。
- 输入(Enter)您的名字和姓氏，然后选择开始聊天(Start Chatting)。
- 您将首先与一个聊天机器人交谈，它会询问您是否是被收费的PSN帐户的所有者。选择是。
- 选择您要退款的内容类型。
- 选择您要退款的原因。
根据您的回答，机器人将继续提问。回答(Answer)所有问题，之后您将与现场代理联系。如果没有实时代理，该机器人将为您提供一个支持 ID(Support ID)号，您需要跟踪该编号，直到您可以与在线代理交谈。
如果游戏符合标准，您应该获得全额退款。它不像某些退款政策（如Xbox或Amazon的退款政策）那么简单，但它是(Amazon)PlayStation Store购买
的唯一选择。
在大多数情况下，PlayStation会将款项退还至原始付款方式。不过，有一些付款类型不允许这样做。其中包括Bancontact、Paysafecard和现金券。在这种情况下，钱将退还到您的PSN 钱包(PSN Wallet)。
几个警告。网上有一些建议，如果您无法获得PS Store(PS Store)退款，您可以要求信用卡退款。不要这样做。这样做将导致您的帐户被禁止并丢失您的所有数字内容。
在理想情况下，PlayStation会采用类似于 Steam 的退款政策(refund policy similar to Steam)。如果您玩的时间少于两个小时，您将有 14 天的时间退回游戏。不幸的是，事实并非如此。小心你买的东西。购买前阅读评论，并尽可能少地要求退款。您要求的退款越少，PlayStation Store代表就越有可能为您提供帮助。
How to Return PS4 and PS5 Games to the Playstation Store for a Refund
Demos for games are few and far between these days, so sometimes you’ll buу a game from the PlayStation Network аnd it’s a total stinker. Sure, you could keep plaуіng it and hope it gets better. Or you could issue a refund request to the PlayStation Store, gеt your money back, and buy a game you actually enjoy.
The key is understanding PlayStation’s and Sony’s refund policies. While they give a generous 14-day refund period, caveats are attached depending on the type of content.
Making Sense of PlayStation’s Refund Policy
At first glance, PlayStation’s refund policy seems generous. A two-week period from the date of purchase to return a digital game is a lot. However, there’s a major catch.
“If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.”
Games and Add-ons
This means you can’t return a game because you didn’t like it. In fact, the only valid reason for returning a full game after downloading it is if the game doesn’t work. A game rarely makes it to the store without being tested, though. The only major example of this is Cyberpunk 2077, which revamped PlayStation’s refund policy due to the number of people that hated it.
However, with the current cross-gen transition period, some PS4 games might not be backward compatible with a PS5 console or vice-versa. That counts as “non-functional” and is valid for a refund.
Add-on content, like season passes or game consumables, fall under the same category.
Subscriptions
Subscriptions are slightly different. If you purchase a subscription and find you don’t enjoy it (for example, a battle pass for a game with unreasonable requirements), you have up to 14 days to request a refund. PlayStation might reduce the refund amount based on how much you used the service.
Pre-Orders
If you pre-ordered a game well in advance, you can cancel that pre-order and receive a refund at any point until the game’s release date. On the other hand, if you pre-ordered fewer than two weeks before launch, the game abides by the same rules as normal game purchases: you have two weeks after purchase.
How to Return a Game
Returning a game isn’t as simple as selecting it within the PlayStation menu. You’ll need to contact PlayStation Support for help. Bear in mind that refunds can be issued on a case-by-case basis; even if you’ve started playing something, there’s a chance a representative may give you a refund if you explain the situation.
If you know you want a refund for a game (maybe a sibling purchased it, or it isn’t what you thought it was), here’s how to return it.
- Open the PlayStation Support page.
- Select the type of content you’re refunding: games, subscriptions, or preorders.
- Select Contact PlayStation Support.
- Select PS Store & Refunds.
- Select PlayStation Store refunds.
- Select Live chat.
- Enter your first and last name, then select Start Chatting.
- You’ll first speak to a chatbot that will ask if you’re the owner of the PSN account that was charged. Select Yes.
- Select the type of content you want to refund.
- Select the reason you want to refund it.
Depending on your answer, the bot will continue to ask questions. Answer all the questions, after which you will be in touch with a live agent. If there is no live agent, the bot will provide you with a Support ID number that you’ll need to keep track of until you can speak with a live agent.
If a game meets the criteria, you should receive a full refund. It’s not as straightforward as some refund policies, like those from Xbox or Amazon, but it’s the only option available for a PlayStation Store purchase.
In most cases, PlayStation will refund the money to the original payment method. There are a few payment types that don’t allow this, though. These include Bancontact, Paysafecard, and money vouchers. In situations like this, the money is refunded to your PSN Wallet.
A few warnings. There are bits of advice online that you can ask for a chargeback on your credit card if you can’t get a PS Store refund. Do not do this. Doing so will result in a ban on your account and losing all your digital content.
In an ideal world, PlayStation would adopt a refund policy similar to Steam. If you play less than two hours, you would have 14 days to return a game. Unfortunately, this isn’t the case. Be wary of what you buy. Read reviews before purchasing, and request refunds as rarely as possible. The fewer refunds you’ve asked for, the more likely PlayStation Store reps are to help you.
