在大多数 Android 设备上，Google Play及其服务往往是问题的主要来源。如果您使用Android 手机^{(Android phone)}已有一段时间，您可能已经意识到这一点。其中一些问题不会让您下载新应用^{(won’t let you download new apps)}，而其他问题会导致您的Google Play 音乐播放^{(Google Play Music playback)}出现问题。

以下是您在设备上使用Google Play时可能遇到的一些常见问题，以及如何在Google Play上解决这些问题。

如何修复 Google Play 服务停止^{(How To Fix Google Play Services Stopping)}

如果您不断收到一条消息说服务不断停止，这些方法将为您修复它。

重新启动您的设备^{(Reboot Your Device)}

当出现Google Play服务停止等问题时，您应该尝试的第一件也是最基本的事情是重新启动您的设备。重新启动可修复手机上许多常见的小故障和问题，您应该试一试。

当您的手机重新启动时，您应该不再有任何问题。

更新 Play 商店应用^{(Update The Play Store App)}

与您的其他应用程序一样，Google Play 商店应用程序^{(Google Play Store app)}也需要更新以确保无错误和优化的体验。大多数情况下，应用程序会自行安装更新。但是，您可以运行手动更新检查^{(update check)}并查看是否有要安装的更新。

1. 在您的设备上启动Google Play 商店^{(Google Play Store)}应用。
2. 点击左上角的汉堡图标^{(hamburger icon)}，然后选择^{(corner and select)} 设置^(Settings)。

1. 点击Play 商店版本^{(Play Store version)}以查找并安装更新。

删除 Google Play 服务数据和缓存^{(Delete The Google Play services Data & Cache)}

Google Play服务将数据和缓存文件保存在您的设备上。当服务出现问题时，您可以尝试删除这些文件^{(try removing these files)}，看看它是否能解决问题。

如果它是由缓存文件^{(cache file)}引起的，它应该可以解决问题。

1. 前往设备上的Settings > Apps & notifications，然后点击Google Play 服务^{(Google Play services)}。

1. 选择存储^(Storage)并点击清除存储^{(Clear Storage)}，然后点击清除缓存^{(Clear Cache)}。

回滚 Play 商店服务更新^{(Roll Back The Play Store services Updates)}

应用程序^(App)更新通常会修复您设备上的现有问题，但有时它们是问题的根源。在这些情况下，回滚更新是您能做的最好的事情。它将带您回到手机上Google Play服务的工作版本。

1. 前往 Settings > Apps & notifications，然后点击Google Play 服务^{(Google Play services)}。

1. 点击右上角的三个点，然后选择卸载更新^{(Uninstall updates)}。

如何修复 Google Play 商店白屏^{(How To Fix a Google Play Store White Screen)}

如果Play 商店屏幕^{(Play Store screen)}全变白并且根本不显示任何菜单，这些解决方案可能会为您解决问题。

切换飞行模式选项^{(Toggle The Airplane Mode Option)}

打开飞行模式^{(airplane mode)}会断开您的设备与大多数连接（如WiFi和蜂窝数据）的连接。值得切换选项以暂时阻止Google Play 商店^{(Google Play Store)}获取新数据，这可以解决手机上的白屏问题。

1. ^(Pull)从屏幕顶部下拉通知栏。^{(notification bar)}
2. 点击显示飞行模式^{(Airplane mode)}的选项以将其打开。

1. 等待大约一分钟。
2. 通过在通知区域^{(notification area)}中点击该选项将其关闭。

切换到蜂窝数据或 WiFi^{(Switch To Cellular Data Or WiFi)}

您遇到Google Play 商店^{(Google Play Store)}白屏问题的一个可能原因是您的 WiFi 或蜂窝数据计划无法正常工作。Play 商店^{(Play Store)}无法加载任何数据，因此它别无选择，只能显示白屏。

您可以通过更改您的Internet 连接^{(Internet connection)}媒介来修复它。

1. 如果您当前使用蜂窝数据，请从通知中心^{(notification center)}关闭移动数据^{(Mobile data )}选项并改用WiFi。

1. 如果您在WiFi 网络^{(WiFi network)}上，请禁用WiFi并连接到您的蜂窝数据。

清除 Play 商店的数据和缓存^{(Clear Data & Cache For The Play Store)}

与许多其他应用程序一样，Play 商店^{(Play Store)}将其存储和缓存文件保存^{(storage and cache files)}在手机内存中。如果这些文件大量累积，您应该考虑删除它们以查看是否可以解决手机上的问题。这不应影响应用程序在您的设备上的运行方式。

1. 转到手机上的Settings > Apps & notificationsGoogle Play 商店^{(Google Play Store)}。

1. 选择存储^(Storage)并一一点击清除存储^{(Clear Storage)}和清除缓存。^{(Clear Cache)}

启用后台数据使用^{(Enable Background Data Usage)}

Play 商店^{(Play Store)}有时需要在后台运行其内部任务。它需要有效的Internet 连接^{(Internet connection)}并在“设置”中启用一个选项才能执行此操作。

您可以按如下方式启用该选项。

1. 转到Settings > Apps & notifications，然后点击Google Play 商店^{(Google Play Store)}。

1. 在以下屏幕上点击数据使用情况。^{(Data usage)}

1. 启用显示背景数据^{(Background data)}的选项。

如何解决 Google Play 游戏的问题^{(How To Fix Issues With Google Play Games)}

Play 游戏^(Games)没有太多问题。但是，如果您遇到任何问题，这些是用于解决Google Play 游戏^{(Google Play)}问题的方法。

删除 Play 游戏的数据和缓存^{(Remove Data & Cache For Play Games)}

删除Play 游戏^(Games)的数据和缓存文件很可能会解决您设备上的任何问题。然后，该应用程序将创建这些文件的新版本，其中可能没有任何问题。

请记住，这不会影响您的游戏玩法或服务的任何内容。

1. 打开手机上的设置，点击^(Settings)应用和通知^{(Apps & notifications)}，然后选择Google Play 游戏^{(Google Play Games)}。

1. 选择存储^(Storage)并一一点击清除存储^{(Clear Storage)}和清除缓存。^{(Clear Cache)}

在您的设备上重新安装 Google Play 游戏^{(Reinstall Google Play Games On Your Device)}

如果清除应用程序数据和缓存文件对您不起作用^{(t work)}，您可以尝试删除整个应用程序，然后从Play 商店^{(Play Store)}重新安装。这应该可以解决大多数问题，因为您将获得该应用程序的全新版本。

1. 在您的手机上启动Play 商店^{(Play Store)}并搜索Google Play Games。
2. 点击显示卸载^(Uninstall)的按钮以从您的设备中删除该应用程序。

1. 点击同一应用的安装以在手机上重新安装该应用。^(Install)

如何修复谷歌播放音乐^{(How To Fix Google Play Music)}

大多数Play Music问题实际上并不是问题，而是开发人员提供的功能。打开或关闭它们应该可以解决您面临的Google Play 问题。^{(Google Play issue)}

清除 Google Play 音乐的缓存^{(Clear Cache For Google Play Music)}

Google Play 音乐^{(Google Play Music)}的一些问题是垃圾缓存^{(junk cache)}文件的结果，删除这些文件可能会解决应用程序的任何问题。这样做不会从您的图书馆中删除任何内容，也不会导致您的手机出现任何其他问题。

1. 在您的设备上启动设置^(Settings)，点击应用和通知^{(Apps & notifications)}，然后选择Google Play 音乐^{(Google Play Music)}。

1. 选择存储^(Storage)并点击显示清除缓存^{(Clear Cache)}的按钮。

不要上传超过允许的内容^{(Don’t Upload More Than You’re Allowed)}

如果您还不知道，Google Play 音乐^{(Google Play Music)}允许您在帐户中存储多达 50,000 首歌曲。如果您在上传新歌曲时遇到任何问题，您可能需要检查是否超出了允许的限制。

1. 使用浏览器访问Google Play 音乐网站。^{(Google Play Music)}
2. 单击^(Click)顶部的汉堡包图标，然后选择^{(hamburger icon)}Settings。

1. 您会在帐户中看到已上传的歌曲数量。

仅上传兼容的音乐格式^{(Upload Only Compatible Music Formats)}

Google Play 音乐^{(Google Play Music)}不支持上传所有音乐格式。如果您在上传一个或多个音乐文件时遇到问题，您可能上传了不兼容的格式。

目前支持以下上传格式：

• MP3
• AAC
• WMA
• FLAC
• OGG
• M4P
• M4A

对于您可以从什么设备上传什么格式，可以在他们的网站^{(their site)}上找到，有一定的条件。

通过刷新应用程序修复丢失的歌曲^{(Fix Missing Songs By Refreshing The App)}

一些用户抱怨他们上传的歌曲在应用程序中丢失。如果您也无法在库中找到您知道已上传的歌曲，刷新应用程序应该可以为您解决问题。

1. 在您的设备上启动Google Play 音乐^{(Google Play Music)}应用。
2. 点击左上角的汉堡图标^{(hamburger icon)}，然后选择^{(corner and select)} 设置^(Settings)。

1. 您会在“帐户^(Account)”部分下找到一个显示“刷新”的选项。^(Refresh)点击它刷新您的音乐库^{(music library)}。

禁用 WiFi 流媒体选项^{(Disable The WiFi Streaming Option)}

为了帮助保存您的手机数据，Play Music附带了一个选项，该选项仅在您连接到WiFi 网络^{(WiFi network)}时才可以流式传输您的音乐。这意味着如果您使用移动数据，该应用将不允许您流式传输文件。

您可以通过禁用设置中的选项来修复它。

1. 在手机上打开Google Play 音乐^{(Google Play Music)}应用。
2. 点击顶部的汉堡包图标，然后选择^{(hamburger icon)}设置^(Settings)。

1. 向下滚动^(Scroll)并关闭播放^(Playback)部分下仅在 Wi-Fi 上流式传输的选项。^{(Stream only on Wi-Fi)}

Google Play实用程序是您可以在设备上使用的一些有用工具，但它们通常是您的手机出现如此多问题的原因。幸运的是，您可以采取一些措施来消除手机中的这些问题。

您手机上最困扰您的Google Play 问题^{(Google Play issue)}是什么？您是如何解决Google Play 问题^{(Google Play issue)}的？请在下面的评论中告诉我们。

How To Fix Google Play Issues

On most Android devices, Google Play and its sеrvices tend to be the major source of issues. You’ve likely realized this if you’ve been using an Android phone for somе time. Some of these issues won’t let you download new apps while the others will cause issues with your Google Play Music playback.

The following are some common issues you could face with Google Play on your devices and how to fix those issues on Google Play.

How To Fix Google Play Services Stopping

If you’re constantly getting a message that says the services keep stopping, these methods will fix it for you.

Reboot Your Device

When there’s an issue like Google Play services stopping, the first and most basic thing you should try is to reboot your device. Rebooting fixes many common minor glitches and issues on your phone, and you should give it a try.

When your phone boots back up, you should no longer have any issues.

Update The Play Store App

Like your other apps, the Google Play Store app also needs to be updated to ensure a bug-free and optimized experience. Most of the time the app will install updates by itself. However, you can run a manual update check and see if there’s any updates to be installed.

1. Launch the Google Play Store app on your device.
2. Tap on the hamburger icon at the top-left corner and select Settings.

1. Tap on Play Store version to find and install updates.

Delete The Google Play services Data & Cache

Google Play services keep data and cache files on your device. When there’s an issue with the service, you can try removing these files and see if it fixes the issue.

It should resolve the issue if it was caused by a cache file.

1. Head to Settings > Apps & notifications on your device and tap on Google Play services.

1. Select Storage and tap on Clear Storage and then Clear Cache.

Roll Back The Play Store services Updates

App updates normally fix existing issues on your device but sometimes they’re the cause of an issue. In those cases, rolling back the updates is the best thing you can do. It’ll take you back to the working version of Google Play services on your phone.

1. Head to Settings > Apps & notifications and tap on Google Play services.

1. Tap on the three dots at the top-right corner and choose Uninstall updates.

How To Fix a Google Play Store White Screen

If the Play Store screen goes all white and shows no menus at all, these solutions will likely fix it for you.

Toggle The Airplane Mode Option

Turning on airplane mode disconnects your device from most connections like WiFi and cellular data. It’s worth toggling the option to temporarily prevent the Google Play Store from fetching new data and this could fix the white screen issue on your phone.

1. Pull down the notification bar from the top of your screen.
2. Tap on the option that says Airplane mode to turn it on.

1. Wait for about a minute.
2. Turn the option back off by tapping on it in the notification area.

Switch To Cellular Data Or WiFi

A possible reason why you have the Google Play Store white screen issue is that either your WiFi or cellular data plan isn’t properly working. The Play Store is failing to load any data and thus it has no option but to show a white screen.

You can fix it by changing your medium of Internet connection.

1. If you’re currently on cellular data, turn off the Mobile data option from the notification center and use WiFi instead.

1. If you’re on a WiFi network, disable the WiFi and connect to your cellular data.

Clear Data & Cache For The Play Store

Like many other apps, the Play Store keeps its storage and cache files on your phone’s memory. If these files get accumulated in a large number, you should consider removing them to see if that fixes the problem on your phone. This shouldn’t affect how the app works on your device.

1. Go to Settings > Apps & notifications on your phone and tap on Google Play Store.

1. Choose Storage and tap on both Clear Storage and Clear Cache one by one.

Enable Background Data Usage

The Play Store sometimes needs to run its internal tasks in the background. It requires an active Internet connection and an option enabled in the Settings to do it.

You can enable that option as follows.

1. Go to Settings > Apps & notifications and tap on Google Play Store.

1. Tap on Data usage on the following screen.

1. Enable the option that says Background data.

How To Fix Issues With Google Play Games

There aren’t many issues with the Play Games. But if you’re facing any, these are the methods to use to fix Google Play issues with games.

Remove Data & Cache For Play Games

Removing data and cache files for Play Games will most likely fix any issues with it on your device. The app will then create new versions of these files which will likely not have any issues in them.

Keep in mind this won’t affect your gameplays or anything with the service.

1. Open Settings on your phone, tap on Apps & notifications, and choose Google Play Games.

1. Select Storage and tap on both Clear Storage and Clear Cache one by one.

Reinstall Google Play Games On Your Device

If clearing the app data and cache files didn’t work for you, you can try removing the entire app and then reinstalling it from the Play Store. This should fix most issues as you’ll be getting a fresh new version of the app.

1. Launch the Play Store on your phone and search for Google Play Games.
2. Tap on the button that says Uninstall to remove the app from your device.

1. Tap on Install for the same app to reinstall the app on your phone.

How To Fix Google Play Music

Most Play Music issues aren’t actually issues but are features provided by the developers. Turning them on or off should fix the Google Play issue you’re facing.

Clear Cache For Google Play Music

Some of the issues with Google Play Music are the result of junk cache files and removing these files will likely resolve any issues with the app. Doing so won’t remove anything from your library nor will it cause any other problems on your phone.

1. Launch Settings on your device, tap on Apps & notifications, and choose Google Play Music.

1. Select Storage and tap on the button that says Clear Cache.

Don’t Upload More Than You’re Allowed

If you don’t already know, Google Play Music allows you to store up to 50,000 songs in your account. If you’re facing any issues uploading new songs, you might want to check if you’ve exceeded the allowed limit.

1. Head over to the Google Play Music site using your browser.
2. Click on the hamburger icon at the top and choose Settings.

1. You’ll see the number of songs you’ve uploaded in your account.

Upload Only Compatible Music Formats

Google Play Music doesn’t support uploading all the music formats out there. If you’re having trouble uploading one or several of your music files, you’re likely uploading the incompatible formats.

It currently supports the following formats for uploading:

• MP3
• AAC
• WMA
• FLAC
• OGG
• M4P
• M4A

There are certain conditions as to what format you can upload from what device which can be found on their site.

Fix Missing Songs By Refreshing The App

Some users complain their uploaded songs are missing in the app. If you too can’t find the songs in your library that you know you’ve uploaded, refreshing the app should fix the issue for you.

1. Launch the Google Play Music app on your device.
2. Tap on the hamburger icon at the top-left corner and select Settings.

1. You’ll find an option that says Refresh under the Account section. Tap on it to refresh your music library.

Disable The WiFi Streaming Option

To help save your phone data, the Play Music comes with an option that only streams your music if you’re connected to a WiFi network. This means the app won’t let you stream your files if you’re on your mobile data.

You can fix it by disabling the option in the settings.

1. Open the Google Play Music app on your phone.
2. Tap on the hamburger icon at the top and choose Settings.

1. Scroll down and turn off the option that says Stream only on Wi-Fi under the Playback section.

The Google Play utilities are some of the useful tools you can use on your devices but often they’re the reason why you have so many issues on your phone. Luckily, there are things you can do to get rid of those issues from your phone.

What Google Play issue has bothered you the most on your phone? How did you fix your Google Play issue? Let us know in the comments below.

Related posts

• 如何在没有收到电子邮件时Fix Gmail

• 如何在Chrome中Fix SSL Security Certificate错误

• 如何Fix Google Drive Backup and Sync不工作

• 如何修复 Gboard 无法在 Android 和 iOS 上运行

• Google Chrome 内存使用/内存泄漏问题？

• 8 Google Search Tips：总是找到你是Looking的

• 如何修复谷歌浏览器的内存不足错误

• 如何更改Default Google Account

• Google Analytics中的Metric and Dimension是什么？

• 如何在Gmail获取Inbox Zero

• 如何转动Google SafeSearch Off

• Google Docs中的3种方式到Create Borders

• 如何在Google上申请业务

• 如何修复无法在 Chrome 中加载的图像

• Google Chrome and How中的增强型Protection是什么？启用它

• 什么是谷歌“不寻常的流量”错误以及如何解决它

• 什么是使用它的Google App & How

• YouTube Algorithm Work如何？

• 如何在Google张Color中排序或Filter

• 如何使用Google任务 - 入门指南