当Apple(Apple)怀疑帐户遭到泄露时，会禁用或锁定Apple ID作为安全措施。同时多次输入错误密码可能会导致您的(Entering the wrong password)Apple ID被禁用。提供不正确的个人或安全信息（例如 2FA 代码）可能会锁定您的Apple ID。
您无法使用已禁用的Apple ID访问 Apple 的应用程序和服务。如果您的Apple ID被禁用或锁定，本教程将向您展示如何重新获得帐户的访问权限。
如何知道Apple Disabled/Locked您的Apple ID
如果Apple禁用您的Apple ID，您在登录任何Apple服务时都会收到以下消息之一。
- 出于安全原因，此Apple ID已被锁定。
- 出于安全原因，此Apple ID已被禁用。
- 您无法登录，因为您的帐户出于安全原因被禁用。
- 您的帐户已在 App Store 和 iTunes 中被禁用(disabled in the App Store and iTunes)。
如何解锁Disabled/Locked Apple ID
验证您的身份或重置您的 Apple ID 密码(resetting your Apple ID password)将解锁您的帐户。如果您证明您拥有该帐户，则可以随时解锁您的Apple ID 。但是，Apple有时可能会要求您等待 24 小时才能解锁已禁用/锁定的帐户。
验证和密码重置过程非常简单。Apple会要求您提供个人信息（例如电话号码、电子邮件地址等），以帮助确认该帐户属于您。
您可以通过网络浏览器或任何受信任的设备重置您的Apple ID密码。(Apple ID)受信任的设备(trusted device)是指您之前使用双因素身份验证
登录过Apple ID 的(Apple ID)Apple设备（Mac、iPhone、iPad、iPod touch 或Apple Watch ）。
您的Apple ID密码必须至少包含八个字符，包括一个大写字母、一个小写字母和一个数字。包含额外的字符（字母、符号或数字）将提高您的密码强度。
(Reset Apple ID Password)在iPhone(Your) /iPad
上重置 Apple ID 密码
将您的 iPhone/iPad 连接到互联网，打开“设置”(Settings)应用程序，然后按照以下步骤操作。
- 轻点“设置”(Settings)页面顶部的您的Apple ID名称。
- 选择密码和安全。
- 点击更改密码。
- 输入您的 iPhone 或 iPad 的密码以继续。
- 在“新建”和“验证”对话框中输入Apple ID的新密码，然后轻点“更改”(Change)。
在Mac(Mac)上重置您的Apple ID 密码(Apple ID Password)
将您的Mac(Mac)连接到互联网，打开“系统(System) 偏好设置”(Preferences)或“系统设置”(System Settings)应用程序，然后按照以下步骤操作。
- 在侧边栏上选择您的Apple ID名称，然后选择(Apple ID)密码(Password)与安全(Security)。
- 选择更改密码按钮。
- 在对话框中输入 Mac 的密码，然后选择“允许”(Allow)。
- 在两个对话框中输入新密码（并确保它们对应），然后选择“更改”(Change)。
在网络上重置 Apple ID 密码
打开计算机或手机上的任何网络浏览器并按照以下步骤操作。
- 访问iforgot.apple.com并选择重置密码。
- (Enter)在“ Apple ID ”对话框中(Apple ID)输入您的Apple ID电子邮件地址，然后输入验证图像中的字符。选择继续(Continue)按钮继续。
- 输入与您的(Enter)Apple ID帐户关联的任何电话号码，然后选择“继续”(Continue)。
如果您提供的帐户信息经过验证， Apple(Apple)会向您的受信任设备发送密码重置提示。确保您信任的Apple设备有互联网连接，并查找“重置密码”通知或弹出窗口。
- 点击“重置密码”通知上的允许(Tap Allow)或显示(Show)，然后输入设备的密码以继续。
- 创建新密码以解锁或重新启用您的Apple ID。
(Reset Apple ID)在Apple 支持 App中(Apple Support App)重置 Apple ID
您可以使用其他人设备上的Apple 支持(Apple Support)App解锁您的Apple ID并重置您的帐户密码。Apple不会将您的个人信息保存在该人的设备上，以保护您的隐私。因此，您不必担心其他人在解锁您的Apple ID(Apple ID)后可以访问您的帐户。
- 在任何Apple设备上打开Apple 支持(Apple Support)应用程序，然后点击“支持工具”部分中的
重置密码。(Reset Password)
- 选择其他Apple ID，然后轻点“继续”(Continue)。
- 输入(Enter)Apple ID(Apple ID)电子邮件地址，然后点按“下一步”(Next)。
- 提供与您的Apple ID(Apple ID)关联的任何可信电话号码，然后轻点“下一步”(Next)。
- 选择您想要接收验证码的电话号码。
- 输入(Enter)通过短信发送到您信任的电话号码的验证码。
- 如果您在Mac上使用已禁用的(Mac)Apple ID，则必须提供Mac的密码才能解锁您的帐户。输入Mac的密码并点击下一步(Next)。
- 为您的Apple ID(Apple ID)创建新密码，然后轻点“下一步”(Next)以解锁您的帐户。
联系 Apple 支持
执行密码重置是重新访问锁定或禁用的Apple ID的唯一方法。如果您无法重置密码或解锁Apple ID ，请联系 Apple 支持(Contact Apple Support)寻求帮助。
How to Unlock a Disabled or Locked Apple ID
Αpple disables оr locks an Αpplе ID as a security measure when it suspects the account іs compromised. Entering the wrong password too many times simultaneously can get your Apple ID disabled. Providing incorrect personal or security information (e.g., 2FA codes) can lock your Apple ID.
You can’t access Apple’s apps and services with a disabled Apple ID. If your Apple ID gets disabled or locked, this tutorial will show you how to regain access to your account.
How to Know if Apple Disabled/Locked Your Apple ID
If Apple disables your Apple ID, you’ll get one of the messages below when signing in to any Apple services.
- This Apple ID has been locked for security reasons.
- This Apple ID has been disabled for security reasons.
- You can’t sign in because your account was disabled for security reasons.
- Your account has been disabled in the App Store and iTunes.
How to Unlock a Disabled/Locked Apple ID
Verifying your identity or resetting your Apple ID password will unlock your account. You can unlock your Apple ID anytime if you prove you own the account. However, Apple might sometimes require you to wait 24 hours before unlocking a disabled/locked account.
The verification and password reset process is straightforward. Apple will require you to provide personal information (like phone number, email address, etc.) that helps confirm that the account belongs to you.
You can reset your Apple ID password through a web browser or any trusted device. A trusted device is an Apple device (Mac, iPhone, iPad, iPod touch, or Apple Watch) where you’ve previously signed in to your Apple ID using two-factor authentication.
Your Apple ID password must have at least eight characters, including an uppercase letter, a lowercase letter, and a number. Including extra characters (letters, symbols, or numbers) will improve your password strength.
Reset Apple ID Password on Your iPhone/iPad
Connect your iPhone/iPad to the internet, open the Settings app, and follow the steps below.
- Tap your Apple ID name at the top of the Settings page.
- Select Password & Security.
- Tap Change Password.
- Enter your iPhone or iPad’s passcode to proceed.
- Enter a new password for your Apple ID in the “New” and “Verify” dialog boxes and tap Change.
Reset Your Apple ID Password on a Mac
Connect your Mac to the internet, open the System Preferences or System Settings app, and follow the steps below.
- Select your Apple ID name on the sidebar and select Password & Security.
- Select the Change Password button.
- Enter your Mac’s password in the dialog box and select Allow.
- Enter a new password in both dialog boxes (and ensure they correspond) and select Change.
Reset Apple ID Password on the Web
Open any web browser on your computer or mobile phone and follow these steps.
- Visit iforgot.apple.com and select Reset password.
- Enter your Apple ID email address in the “Apple ID” dialog box and type the characters in the verification image. Select the Continue button to proceed.
- Enter any phone number linked to your Apple ID account and select Continue.
Apple will send a password reset prompt to your trusted devices if the account information you provided checks out. Ensure your trusted Apple devices have an internet connection and look for a “Reset Password” notification or pop-up.
- Tap Allow or Show on the “Reset Password” notification and enter your device’s password/passcode to continue.
- Create a new password to unlock or re-enable your Apple ID.
Reset Apple ID in the Apple Support App
You can unlock your Apple ID and reset your account password using the Apple Support app on someone else’s device. Apple doesn’t save your personal information on the person’s device to protect your privacy. So you need not worry about someone else having access to your account after unlocking your Apple ID.
- Open the Apple Support app on any Apple device and tap Reset Password in the “Support Tools” section.
- Select A different Apple ID and tap Continue.
- Enter the Apple ID email address and tap Next.
- Provide any trusted phone number linked to your Apple ID and tap Next.
- Choose the phone number where you want to receive the verification code.
- Enter the verification code sent to your trusted phone number via text message.
- If you use the disabled Apple ID on a Mac, you must provide the Mac’s password to unlock your account. Enter your Mac’s password and tap Next.
- Create a new password for your Apple ID and tap Next to unlock your account.
Reach Out to Apple Support
Performing a password reset is the only way to regain access to a locked or disabled Apple ID. Contact Apple Support for assistance if you can’t reset your password or unlock your Apple ID.
