处理计算机上病毒的最佳方法是运行防病毒程序(your antivirus program)并让它删除恶意文件。大多数防病毒程序都擅长搜索和销毁恶意文件、清除感染并将您的计算机恢复到工作状态。
但是，如果您的防病毒软件不起作用怎么办？当您的防病毒软件失败时，如何从您的 PC 中删除顽固的恶意软件？
如何删除顽固的恶意软件(How To Remove Stubborn Malware)
一个不会让步的病毒是没有乐趣的。不仅如此，它还有潜在的危险，并可能导致其他问题（如果还没有的话）。如果您感染了病毒，则数据丢失的可能性会增加，包括密码、银行信息等。
这并不是说病毒正在窃取您的数据。某些恶意软件类型会将您的计算机变成僵尸网络，成为更广泛的僵尸网络的一部分，而其他类型的恶意软件则会在您的屏幕上显示垃圾邮件，其中包含恶意软件清除工具的弹出窗口，这些工具的成本很高，但完全没有任何作用。
您有几个选项可以从您的计算机中删除顽固的恶意软件。
1. 升级您的防病毒程序并重新扫描。
2. 启动进入安全模式并重新扫描。
3. 恢复出厂设置您的操作系统(Factory reset your operating system)。
让我们按顺序查看选项。
升级您的防病毒软件并重新扫描您的系统(Upgrade Your Antivirus and Rescan Your System)
第一个选项是最基本的，但也是最容易实现的。如果您有病毒，则表明您现有的防病毒程序没有捕获进入您系统的恶意软件，或者恶意软件在感染您的系统之前禁用了您的防病毒软件。
无论哪种方式，您都应该使用不同的防病毒程序重新扫描您的系统，看看是否可以删除病毒。
首先(First)，下载并安装Bitdefender Antivirus Free。强烈推荐免费版本的 Bitdefender 防病毒程序，并且在恶意软件清除测试中得分一直很高。
(Scan)使用Bitdefender Antivirus Free(Bitdefender Antivirus Free)扫描您的系统以查找任何挥之不去的恶意软件并删除任何恶意条目。
您的下一站是Malwarebytes，另一个出色的反恶意软件工具。您可以使用Malwarebytes的免费版本来扫描您的系统并删除Bitdefender Antivirus Free 遗漏(Bitdefender Antivirus Free)的任何病毒。
与Bitdefender一样，下载并安装最新版本的Malwarebytes，然后扫描您的系统。最新版本的Malwarebytes（撰写本文时为第四版）比以往任何时候都快，可以在几分钟内智能扫描您的系统。
启动进入安全模式并重新扫描您的系统(Boot Into Safe Mode & Rescan Your System)
根据系统上的恶意软件类型，您可能很难下载和安装防病毒软件。如果是这种情况，您应该将Windows 启动到安全模式，然后尝试扫描任何病毒。
安全模式(Mode)与您的常规Windows安装不同，它不会加载所有服务和驱动器，主要用作诊断工具。由于它不会加载所有Windows服务器和驱动程序，因此潜伏在您系统上的恶意软件很可能也无法运行。如果恶意软件无法启动，它无法阻止您删除它的尝试。
您可以使用多种方法在Windows 10上进入(Windows 10)安全模式(Safe Mode)。最简单的选择是在开始菜单(Start Menu)搜索栏中键入高级启动并选择(advanced startup)最佳匹配(Best Match)。现在，在Advanced Start-up 下，(Advanced Start-up, )选择Restart Now。
您的系统将在您点击Restart Now后立即重新启动。当它重新启动时，您会看到三个选项：继续、疑难解答(Continue, Troubleshoot)和关闭您的电脑(Turn Off Your PC)。选择疑难解答(Troubleshoot)，然后选择高级选项(Advanced Options)。从Advanced Start-up Settings中，选择Restart，然后选择Safe Mode。
启动到安全模式(Safe Mode)后，您可以运行本文第一部分中的防病毒程序。由于安全模式(Safe Mode)运行的服务和驱动程序更少，包括与恶意软件相关的服务和驱动程序，防病毒程序更有可能发现和删除任何危险文件。
查看我们关于在 Windows 启动前删除恶意软件的指南以(our guide on removing malware before Windows boots)获取更多信息。
将 Windows 10 恢复出厂设置为原始状态(Factory Reset Windows 10 To Its Original State)
如果恶意软件仍未转移，您可以尝试将Windows 10恢复到开箱即用状态。也就是说，您可以将Windows 10恢复出厂设置以删除所有文件和所有数据，从而消除此过程中的恶意软件。当然，恢复出厂设置Windows 10涉及删除所有文件(removing all files)以确保任何病毒痕迹也消失。
Windows 10 中有多个出厂重置选项(There are several factory reset options in Windows 10)。最好的选择是标准的出厂重置，它允许您保留或删除您的所有个人文件以及您的Windows安装。
删除所有内容(Remove Everything)
删除顽固的恶意软件需要强有力的响应，而“删除所有内容(Remove everything)”选项是核选项。请记住(Remember)，这将从您的计算机中删除所有文件。(this will remove all files)在继续之前，您应该将您的个人文件备份到单独的驱动器。(back up your personal files)
前往Settings > Update & Security > Recovery。在“重置此电脑(Reset this PC)”下，选择“开始使用”(Get Started)。接下来，选择删除所有内容。(Remove everything.)
您现在将遇到另外两个选项：数据擦除(Data erasure)和数据驱动器(Data drives)。数据(Data)擦除选项会删除您的所有文件，而无需安全擦除驱动器。数据(Data)驱动器会擦除连接到您机器的所有驱动器，包括外部驱动器和恢复驱动器。不要选择此选项(Do not choose this option)，因为它会擦除当前连接到您机器的每个驱动器。
确认(Confirm)您的选项，然后继续将您的机器恢复出厂设置。
在将数据恢复到干净整洁的Windows 10安装之前，请使用(Windows 10)Malwarebytes扫描外部驱动器以确保文件没有病毒，从而阻止再次感染的机会。
您是否发现删除恶意软件很困难？(Are You Finding Removing Malware Difficult?)
去除不想转移的病毒是痛苦的。它会担心您的数据并占用您宝贵的时间。按照上面的步骤，你应该删除你顽固的恶意软件问题！
如果您仍在与恶意软件作斗争，请查看我们的指南，了解如何使用免费工具完全删除恶意软件( how to remove malware completely with free tools)。如果这不起作用，您应该考虑扫描您的系统以查找 rootkit(consider scanning your system for a rootkit)。
How To Remove Stubborn Malware
The best way to deal wіth a virus on your computer is to run your antivirus program and let it remove the malicious files. Most antivirus programs are adept at searching for and destroying malicious files, clearing out the infection, and restoring your computer to a working state.
But what if your antivirus doesn’t do the job? How do you remove stubborn malware from your PC when your antivirus fails?
How To Remove Stubborn Malware
A virus that won’t budge is no fun. More than that, it is potentially dangerous and could lead to other issues (if it hasn’t already). If you have a virus, the potential for data loss, including passwords, banking information, and so on, is heightened.
That’s not to say that the virus is stealing your data. Some malware types turn your computer into a zombie as part of a wider botnet, while others will spam your screen with popups for malware removal tools that cost a lot but do absolutely nothing.
You have a few options to remove stubborn malware from your computer.
1. Upgrade your antivirus program and rescan.
2. Boot into Safe Mode and rescan.
3. Factory reset your operating system.
Let’s look at the options in order.
Upgrade Your Antivirus and Rescan Your System
The first option is the most basic, but it is the easiest to achieve. If you have a virus, it suggests that your existing antivirus program didn’t catch the malware entering your system, or that the malware disabled your antivirus before infecting your system.
Either way, you should rescan your system with a different antivirus program and see if that removes the virus.
First up, download and install Bitdefender Antivirus Free. The free version of Bitdefender’s antivirus program comes highly recommended and scores consistently well in malware removal testing.
Scan your system with Bitdefender Antivirus Free for any lingering malware and remove any nefarious entries.
Your next stop is Malwarebytes, another excellent anti-malware tool. You can use the free version of Malwarebytes to scan your system and remove any viruses Bitdefender Antivirus Free misses.
As with Bitdefender, download and install the latest version of Malwarebytes, then scan your system. The latest version of Malwarebytes (version four at the time of writing) is faster than ever before and can intelligently scan your system in minutes.
Boot Into Safe Mode & Rescan Your System
Depending on the type of malware on your system, you might struggle to download and install antivirus software. If that is the case, you should boot Windows into Safe Mode and then attempt to scan for any viruses.
Safe Mode is different from your regular Windows installation in that it doesn’t load the full spectrum of services and drives, and is used primarily as a diagnostic tool. Since it doesn’t load the full array of Windows servers and drivers, there is a strong chance the malware lurking on your system will also fail to run. If the malware fails to boot, it cannot block your attempts to remove it.
There are several methods you can use to enter Safe Mode on Windows 10. The easiest option is to type advanced startup in your Start Menu search bar and select the Best Match. Now, under Advanced Start-up, select Restart Now.
Your system will restart as soon as you hit Restart Now. When it reboots, you’ll see three options: Continue, Troubleshoot, and Turn Off Your PC. Select Troubleshoot, followed by Advanced Options. From the Advanced Start-up Settings, select Restart, then Safe Mode.
Once you boot into Safe Mode, you can run the antivirus programs from the first section of the article. As Safe Mode is running fewer services and drivers, including those relating to the malware, the antivirus programs are more likely to uncover and remove any dangerous files.
Check out our guide on removing malware before Windows boots for more information.
Factory Reset Windows 10 To Its Original State
If the malware still doesn’t shift, you can attempt to restore Windows 10 to its out of the box state. That is to say, you can factory reset Windows 10 to remove all files and all data, obliterating the malware in the process. Of course, factory resetting Windows 10 involves removing all files to ensure any traces of the virus also evaporate.
There are several factory reset options in Windows 10. The best option is the standard factory reset, which allows you to keep or remove all of your personal files along with your Windows installation.
Remove Everything
Removing stubborn malware requires a strong response, and the Remove everything option is the nuclear option. Remember, this will remove all files from your computer. You should back up your personal files to a separate drive before proceeding.
Head to Settings > Update & Security > Recovery. Under Reset this PC, select Get Started. Next, select Remove everything.
You’ll now encounter two more options: Data erasure, and Data drives. The Data erasure option removes all of your files without securely wiping the drive. The Data drive wipes all drives connected to your machine, including external drives and recovery drives. Do not choose this option as it will wipe every drive currently connected to your machine.
Confirm your options, then proceed to factory reset your machine.
Before restoring your data to your nice and clean Windows 10 installation, scan the external drive with Malwarebytes to ensure the files are virus-free, stopping the chance of reinfection.
Are You Finding Removing Malware Difficult?
Removing a virus that doesn’t want to shift is painful. It comes with worry for your data and eats into your valuable time. Follow the steps above, and you should remove your stubborn malware issues!
If you are still struggling with malware, check out our guide on how to remove malware completely with free tools. And if that doesn’t work, you should consider scanning your system for a rootkit.
