您可能认为您购买的 Xbox 游戏很糟糕，但事实并非如此。Microsoft允许您退款游戏或取消订阅(cancel the subscription)；但是，您不得滥用该系统。您必须有理由为您的Xbox 游戏(Xbox games)退款。有规则和规定，您可能没有资格获得退款。
本文将介绍您需要了解的有关退款和订阅取消的所有信息，无论是直接从 Xbox 主机还是通过Microsoft帐户。
请求游戏(Game)和游戏(Game Purchases)购买退款(Refund)
Xbox生态系统拥有数以千计的游戏、应用程序、DLC (Xbox)、(DLCs)订阅服务等。但对于如此复杂的系统，错误可能会发生。您可能只是购买了错误的游戏，或者您的家人在未经您批准的情况下从您的帐户购买了游戏。您需要退款的原因有很多，没有什么可以阻止您申请退款。但在发送退款请求之前，您应该熟悉 Microsoft 的退款政策：
- 使用购买时使用的帐户来申请退款。如果其他人有权访问您的帐户，您必须确保其安全并且熟悉所有安全设置。确保您是唯一可以登录您的帐户的人，这样以后就不会出现任何不需要的购买行为。
- 无法保证退款，因此您需要提出请求。即使您这样做，Microsoft也会审查您的问题并就是否退款做出适当的决定。他们的全面退款计划是“购买体验”的一部分，但如果微软(Microsoft)发现您滥用他们的系统，他们保留拒绝退款的权利。
- 并非Microsoft Store(Microsoft Store)中的所有产品都有资格获得退款。Xbox退款计划仅适用于数字游戏内容。如果您想对Xbox设备进行退款，则必须通过其他计划。
什么情况有资格获得退款
以下是可通过 Xbox 计划退款或取消的产品：
- Xbox 数字游戏和游戏优惠。这包括包含多个游戏或数字产品的捆绑包。
- 数字(Digital)游戏、扩展包和DLC(DLCs)。
- 未兑换(Non-redeemed)且未使用的数字游戏一次性消耗品。
- 数字(Digital)预订最多可在产品发布前 10 天进行。您可以在Microsoft 帐户订单历史记录(Microsoft Account Order History)中找到它们。
- 如果您是发送者而不是接收者，则赠送游戏和游戏购买。
请注意，退款不适用于购买数字电影、电视节目或电视应用程序。
退款请求还必须满足特定的Microsoft标准：
- 退款请求必须在购买后 14 天内提出。有时，此期限可以延长至 30 天，特别是当您对所购买产品的许可协议或保修条款不满意时。
- 您不得在想要退款的游戏中投入大量游戏时间。确切的限制没有指定，而是根据具体情况而定。
- 您必须保持在帐户允许的退款限额内。经济补偿每年进行一次衡量，但微软(Microsoft)没有透露限制。
最后，要有耐心。退款(Refund)请求可能需要几天的时间来审核、批准或拒绝。即使退款请求获得批准，也可能需要几个工作日才能看到退款到您的帐户。
如何在线申请退款
通过Xbox 支持(Xbox Support)和网络浏览器请求游戏购买退款。这适用于您拥有的任何Xbox设备，无论是Xbox One S、Xbox Series X还是Xbox Series S，只要是数字购买即可。如果您购买了游戏的实体副本，则必须参阅商店的退货政策。
以下是在线申请退款的方法：
- 打开 Web 浏览器并转到Xbox 支持退款请求页面(Xbox support refund request page)。
- 确保(Make)您已登录以访问您的 Xbox帐户(Account)。
- 转到“请求可用性”(Request Availability)选项卡。它应该位于页面的中间。
- 找到您想要退款的游戏购买，然后单击标题旁边的复选标记框将其选中。
- 选择游戏上方或下方的“请求(Request)退款”按钮。(Refund)这将开始退款流程。
- 出现提示时，请向Xbox 支持(Xbox Support)提供退款请求的原因以及他们可能需要的任何其他信息。
- 单击“下一步”继续。
- 您将收到您的请求的摘要。如果您对其中的所有信息感到满意，请选择“提交”(Submit)发送您的退款请求。
注意：如果您找不到要退款的视频游戏，请记住，新购买的游戏最多需要 24 小时才会显示在列表中。如果您仍然找不到，则必须使用订单号和您的个人信息，通过此链接(link)填写申请表。
取消 Xbox 订阅
尽管Xbox拥有多种订阅服务，例如Xbox Game Pass、Xbox Game Pass Ultimate或Xbox Live Gold，但您可以随时取消其中任何服务。也许价格正在上涨，而您负担不起，或者您只是想切换到其他游戏平台，例如 PC 或 PlayStation。
您可以在Xbox(Xbox)主机或 Microsoft Xbox网站上轻松退还Xbox订阅费用。但有些事情你应该注意。
您可以获得全额或部分退款，或者根本没有退款，具体取决于您居住的地方和订阅类型。从“下次续订日期不再向我收费”或“立即取消(Cancel)并获得退款”等选项中进行选择。
第一个只是关闭自动定期计费，但您仍然可以访问所有 Xbox 游戏和应用程序，直到计费周期结束。如果您选择此选项，则不会退款。第二个选项会取消您的订阅，拒绝您访问游戏，并根据您的订阅期限全额或部分退款。
通过 Xbox 取消订阅
请按照以下简单步骤通过Xbox(Xbox)主机取消订阅：
- 按控制器上的(Press)Xbox按钮打开Xbox 指南(Xbox Guide)。
- 导航至“配置文件(Profile)和系统”(System)，然后选择“设置”(Settings)。
- 转至屏幕左侧的
帐户。(Account)
- 选择订阅(Subscriptions)。您可能需要输入 Xbox PIN才能访问此页面。
- 选择您要取消的订阅类型。您的所有有效订阅将首先列出。
- 现在选择取消选项、关闭(Turn)定期计费或取消(Cancel)订阅。
您的订阅将立即取消，但如果您有资格获得退款，您可能需要等待几个工作日才能将款项显示在您的帐户中。
在线(Subscription Online)取消您的 Xbox订阅
如果您想通过网络浏览器取消 Xbox 订阅，请按照以下步骤操作：
- 打开 Web 浏览器并转到Microsoft 帐户服务(Microsoft Account Services)页面。
- 如果您尚未登录，请登录您的帐户。
- 找到您要取消的订阅，然后单击屏幕右上角的
“管理”按钮。(Manage)
- 在下一个屏幕上，找到关闭(Turn)定期计费或取消(Cancel)订阅选项。选择适合您的一款。
- Microsoft将为您提供不同的订阅选项供您切换。在下一个屏幕上
确认您取消Xbox订阅的决定。(Xbox)
- 单击(Click)与您的取消选择匹配的按钮、关闭(Turn)定期计费或取消(Cancel)订阅。这些选项将取决于您在上一页上选择的内容。
就是这样。您已成功轻松
取消Xbox订阅。(Xbox)
在不滥用流程的情况下请求退款
总而言之，请求 Xbox 游戏或订阅退款并不一定是一个压力很大的过程。通过正确的步骤和信息，您可以轻松申请退款。申请退款后，款项最多可能需要 10 天才会出现在您的帐户中。但是，如果您遇到任何问题，可以联系 Xbox支持(Support)或Microsoft 支持(Microsoft Support)，他们随时为您提供帮助。尽管根据您尝试退款的地点和内容，您的退款选项可能会有所不同，但我们希望我们的指南能够解答您的问题。
How to Request a Refund for Xbox Games and Subscriptions
You mіght think you’re stuck with a bad Xbox game purchasе, but it doesn’t have to be that way. Microsoft lets you refund the game or cancel the subscription; however, you must not abuse this system. You have to have a reason to refund your Xbox games. There are rules and regulations, and you might not be eligible for a refund.
This article will describe everything you need to know about refunds and subscription cancellations, whether directly from an Xbox console or through a Microsoft account.
Requesting a Refund for Game and Game Purchases
The Xbox ecosystem has thousands of games, apps, DLCs, subscription services, and more. But with such a complex system, mistakes can happen. You may have simply bought the wrong game, or someone from your household purchased a game from your account without your approval. You need a refund for many reasons, and nothing stops you from requesting it. But before you send a refund request, you should be familiar with Microsoft’s refund policy:
- Use the account from which the purchase was made to request a refund. If someone else has access to your account, you’ll have to ensure it’s secured and that you are familiar with all the security settings. Make sure you are the only one who can sign into your account, and there won’t be any unwanted purchases in the future.
- Refunds are not guaranteed, so you’ll need to make a request. Even when you do so, Microsoft will review your problem and make an appropriate decision on whether to refund you or not. Their comprehensive refund program is part of the “buying experience,” but Microsoft reserves the right to decline a refund if they find you are abusing their system.
- Not all products in the Microsoft Store are eligible for a refund. The Xbox refund program applies only to digital gaming content. If you want to refund your Xbox device, you must go through a different program.
What Is Eligible for a Refund
Here are the products that are eligible for refund or cancellation through the Xbox program:
- Xbox digital games and game offers. This includes bundles that contain multiple games or digital products.
- Digital games, expansions, and DLCs.
- Non-redeemed and not used digital game single-use consumables.
- Digital pre-orders up to 10 days before the product launch. You’ll find them in the Microsoft Account Order History.
- Gifted games and game purchases if you are a sender, not a receiver.
Note that refunds do not apply for digital movies, TV shows, or TV app purchases.
Refund requests also must meet specific Microsoft criteria:
- Refund requests must be made within 14 days of the purchase. Sometimes, this period can be extended to 30 days, especially if you are unsatisfied with the license agreement or warranty terms of a purchased product.
- You must not have significant playtime invested into a game you want to refund. The exact limit is not specified and is on a set case-to-case basis.
- You must stay within the limit of allowed refunds on your account. The financial compensation is measured yearly, but Microsoft does not disclose the limits.
Finally, be patient. Refund requests may take several days to be reviewed and approved or declined. Even when the refund request gets approved, it may take several business days to see the money back in your account.
How to Request a Refund Online
Requesting refunds for game purchases is made through Xbox Support and a web browser. This is valid for any Xbox device you own, whether it’s Xbox One S, Xbox Series X, or Xbox Series S, as long as it’s a digital purchase. You must refer to the store’s return policy if you bought a physical copy of the game.
Here’s how to request a refund online:
- Open the web browser and go to the Xbox support refund request page.
- Make sure you are signed in to access your Xbox Account.
- Go to the Request Availability tab. It should be in the middle of the page.
- Find the game purchase you want to be refunded and click the checkmark box next to the title to select it.
- Select the Request a Refund button either above or below the game. This will begin the refund process.
- When prompted, give Xbox Support reasons for the refund request and any additional information they might need.
- Click Next to continue.
- You’ll get a summary of your request. If you are satisfied with all the information in it, select Submit to send your refund request.
Note: If you can’t find the video game you want to refund, remember that new purchases take up to 24 hours to show up on the list. If you still can’t find it, you’ll have to use the order number and your personal information to fill in a request form using this link.
Canceling an Xbox Subscription
Although Xbox has a variety of subscription services, such as Xbox Game Pass, Xbox Game Pass Ultimate, or Xbox Live Gold, you can cancel any of them at any time. Perhaps the prices are rising, and you can’t afford it, or you simply want to switch to another gaming platform like a PC or a PlayStation.
You can easily refund an Xbox subscription on the Xbox console or Microsoft’s Xbox website. But there are some things you should be aware of.
You can get a full or partial refund or none at all, depending on where you live and your subscription type. Choose from options like “Don’t charge me on the next renewal date” or “Cancel immediately and get a refund.”
The first one simply turns off the automatic recurring billing, but you’ll still have access to all your Xbox games and apps until the end of the billing cycle. There’s no refund if you choose this option. The second option cancels your subscription, denies you access to the games, and refunds you fully or partially, depending on your subscription period.
Canceling Your Subscription through the Xbox
Follow these simple steps to cancel your subscription via Xbox console:
- Press the Xbox button on your controller to open the Xbox Guide.
- Navigate to the Profile & System, and select Settings.
- Go to the Account located on the left side of the screen.
- Select Subscriptions. You may have to enter your Xbox PIN to access this page.
- Select the subscription type you want to cancel. All your active subscriptions will be listed first.
- Now choose the canceling option, Turn off recurring billing, or Cancel subscription.
Your subscription will be canceled immediately, but if you are eligible for a refund, you may have to wait several business days for the money to appear in your account.
Canceling Your Xbox Subscription Online
If you want to cancel your Xbox subscription through a web browser, follow these steps:
- Open the web browser and go to the Microsoft Account Services page.
- Sign in to your account if you are not already signed in.
- Find the subscription you want to cancel and click the Manage button at the top right corner of the screen.
- On the next screen, find the Turn off recurring billing or Cancel subscription option. Select the one that suits you.
- Microsoft will offer you different subscription options to switch to. Confirm your decision to cancel the Xbox subscription on the next screen.
- Click the button that matches your canceling choice, Turn off recurring billing, or Cancel subscription. The options will depend on what you selected on the previous page.
And that’s it. You managed to cancel your Xbox subscription without a hassle.
Request a Refund Without Abusing the Process
All in all, requesting a refund for an Xbox game or subscription doesn’t have to be a stressful process. With the correct steps and information, you can easily request a refund. Once you’ve requested your refund, it may take up to 10 days for the money to appear in your account. However, if you run into any issues, you can contact Xbox Support or Microsoft Support, who are always there to help. Though your refund options might differ here and there depending on where and what you’re trying to refund, we hope our guide answered your questions.
