如果您在使用OneDrive时遇到问题并且您的文件未正确同步，您可能需要考虑尝试Microsoft提供的官方OneDrive 疑难解答(OneDrive Troubleshooter)。这是一个小型故障排除向导，您可以下载并运行它来解决您的问题。在这里可以找到它以及它是如何工作的：
在哪里可以找到OneDrive 疑难解答(OneDrive Troubleshooter)
如果您在同步OneDrive文件时遇到问题，第一步应该是查看Microsoft的此故障排除指南(troubleshooting guide)。如果按照他们的建议去做并不能解决您的问题，那么您最后的机会是尝试官方疑难解答。
下载链接(download link)位于前面推荐的页面末尾。您也可以尝试此下载链接(download link)，但Microsoft可能会及时更改。您将下载一个名为onedrivets.diagcab的文件。将其存储在易于查找的文件夹中，然后运行它。
现在让我们看看它是如何工作的。
如何使用OneDrive 疑难解答(OneDrive Troubleshooter)
OneDrive 疑难解答程序与(OneDrive Troubleshooter)Windows中的所有其他疑难解答向导一样工作。您可以在此处了解有关它们的更多信息：解决Windows 7和Windows 8中的网络和 Internet 问题(Troubleshoot Network & Internet Problems)。
当您运行它时，疑难解答程序会通知您它可以找到并修复访问OneDrive的问题。
如果您按下启动窗口(starting window)底部的“高级(Advanced)”链接，您将了解到只有一个高级选项可用并且它已经启用：“自动应用修复”("Apply repairs automatically")。
按下一步(Next)，疑难解答程序将开始检测问题的过程。它将执行许多检查，包括检查可能对OneDrive 的(OneDrive's)运行产生负面影响的符号链接。
检测过程(detection process)结束后，故障排除指南将首先询问您是否希望它向Microsoft发送诊断信息。如果您想发送此信息，请记住该过程需要一段时间，甚至几分钟，尤其是当您在OneDrive中存储大量文件时。
做出选择后，OneDrive将开始建议解决方案。在大多数情况下，它会首先建议您重置 OneDrive(Reset OneDrive)。如果您想尝试，请按具有相同名称的按钮。否则(Otherwise)，请按跳过此步骤(Skip this step)。
我们按下跳过此步骤(Skip this step)以查看它为解决问题所做的其他操作。它执行的下一步是收集数据。这一步花费了相当长的时间，它涉及收集OneDrive的日志，将一些信息添加到OneDrive使用的一些系统文件以及其他发生在后台且对我们不可见的事情。
收集到所需的所有数据后，疑难解答人员开始着手解决问题。在我们的案例中，它运行了一些OneDrive维护任务，然后再次收集了几个文件。
这又花了几分钟。该过程结束后，OneDrive 疑难解答(OneDrive Troubleshooter)显示了它发现的问题的摘要以及解决问题的方法。
按关闭(Close)以结束疑难解答并检查OneDrive现在是否按预期工作。
结论
从本指南中可以看出，使用OneDrive 疑难解答(OneDrive Troubleshooter)相对容易。它运行、收集数据和修复问题确实需要相当长的时间，所以请耐心等待。虽然我们已尽最大努力分享使用它时涉及的大部分步骤，但根据您的问题，疑难解答程序可能会推荐与本指南中描述的操作不同的操作。此外，它可能会通过其他步骤来解决它们。因此，在您的 Windows PC 或设备(PC or device)上运行它时请记住这一点。
How to Use the OneDrive Troubleshooter to Fix Your Problems
If you have problems wіth OneDrive and your files are not synchronizing correctly, you may want to consider trying the official OneDrive Troubleshooter that's offered by Microsoft. It is a small troubleshooting wizard that you can download and run in order to fix your problems. Here's where to find it and how it works:
Where to Find the OneDrive Troubleshooter
If you have issues with synchronizing your OneDrivefiles, the first step should be to check this troubleshooting guide from Microsoft. If doing what they recommend doesn't fix your problems, then your last chance is to try the official troubleshooter.
The download link is found at the end of the page recommended earlier. You can also try this download link but Microsoft might change it in time. You will download a file named onedrivets.diagcab. Store it in a folder that's easy to find and then run it.
Now let's see how it works.
How to Use the OneDrive Troubleshooter
The OneDrive Troubleshooter works like all the other troubleshooting wizards in Windows. You can learn more about them here: Troubleshoot Network & Internet Problems in Windows 7 & Windows 8.
When you run it, the troubleshooter informs you that it can find and fix problems accessing OneDrive.
If you press the Advanced link on the bottom of the starting window, you will learn that there's only one advanced option available and that it is already enabled: "Apply repairs automatically".
Press Next and the troubleshooter will start the process of detecting problems. It will perform many checks including checks for symbolic links that may negatively impact OneDrive's functioning.
Once the detection process is over, the troubleshooting guide will first ask whether you want it to send its diagnostic information to Microsoft. If you want to send this information, please keep in mind that the process is going to take a while, even a couple of minutes, especially if you store lots of files in OneDrive.
After you make your choice, OneDrive will start suggesting solutions. In most cases it will start by suggesting you to Reset OneDrive. If you want to try that, press the button with the same name. Otherwise, press Skip this step.
We pressed Skip this step to see what other things it does in order to fix problems. The next step it performed was to collect data. This step took quite a long time and it involved collecting logs for OneDrive, adding some information to some system files used by OneDrive and other things that took place in the background and were invisible to us.
Once it collected all the data it needed, the troubleshooter moved to resolving the problem. In our case, it ran some OneDrive maintenance tasks and then it again collected several files.
This took another few minutes. When the process was over, the OneDrive Troubleshooter has showed a summary of the problems it found and what it did to fix them.
Press Close to end the troubleshooter and check whether OneDrive now works as you expect it to.
Conclusion
As you can see from this guide, using the OneDrive Troubleshooter is relatively easy. It does take quite a bit of time for it to run, collect data and fix problems, so arm yourself with some patience. While we did our best to share most of the steps involved when using it, depending on your problems, the troubleshooter might recommend different actions than the ones described in this guide. Also, it might go through other steps in order to solve them. So please keep this in mind when running it on your Windows PC or device.
