Apple Music 仍然是市场上最好的音乐流媒体服务(best music streaming services)之一。但是，偶尔的错误和故障有时会导致难以充分利用 Apple Music(get the best out of Apple Music)。您的互联网连接、Apple Music 的服务器或音乐应用程序出现问题是“资源不可用”错误的常见原因。
如果Apple Music(Apple Music)在您播放歌曲时经常抛出“资源不可用”错误，
请尝试以下故障排除修复。
检查 Apple Music 的服务器状态
(Apple)如果Apple Music服务器出现停机，Apple设备可能无法在音乐应用程序中播放歌曲或视频。(Music)在您的网络浏览器中访问Apple 支持系统状态页面，并检查(Apple Support System Status page)Apple Music是否已启动并正在运行。
(Apple Music)如果流媒体服务旁边的状态灯为绿色，Apple Music没有问题。黄色或红色状态指示灯表示Apple Music暂时不可用。向 Apple 支持报告服务器中断(Report server outage to Apple Support)并等待Apple恢复服务。
您还可以在DownDetector(DownDetector)等第三方站点监控网站上验证 Apple Music 的服务器状态。
排除(Troubleshoot)Internet连接(Internet)故障
如果您的网络连接缓慢或不稳定，您的设备可能无法从 Apple Music 的服务器获取内容。如果 Wi-Fi 连接上出现“资源可用”错误
，请重新启动路由器、更新其固件或切换到蜂窝数据。(switch to cellular data)
检查路由器管理面板并确认您的 Wi-Fi 连接没有阻止Apple Music。此外，如果您使用任何应用程序，请关闭您的虚拟专用网络 (VPN)应用程序。(Virtual Private Network (VPN))如果您无法访问路由器的管理面板，请联系您的网络管理员或互联网服务提供商 ( ISP )。让您的设备进入和退出飞行模式也可以解决连接问题。
删除(Remove)歌曲并将其重新添加(Re-Add Songs)到您的图书馆(Library)
(Does Apple Music)播放特定歌曲时，Apple Music 是否会抛出“资源不可用”错误？删除(Delete)歌曲并将其重新添加到您的资料库或播放列表中。
打开Apple Music，点住受影响的歌曲，然后选择从资料库中(Library)删除(Delete)。在确认信息中选择删除歌曲(Select Delete Song)。
在Mac电脑上，右键单击歌曲并选择从资料库中(Library)删除(Delete)。在弹出窗口中再次
选择删除歌曲以继续。(Select Delete Song)
如果将歌曲重新添加到您的资料库后错误仍然存在，则该歌曲可能在您所在的国家/地区不可用。有关解决方案，请参阅我们关于将不可用歌曲恢复到Apple Music的教程。
关闭并重新打开 Apple Music
在我们的测试设备（iPhone）上
重新打开Apple Music应用程序停止了“资源不可用”错误。(Apple Music)
(Force Close Apple Music)在 iPhone 和 iPad 上
强制关闭 Apple Music
- 打开您的 iPhone 或 iPad 应用程序切换器。双击(Double-click)设备的主页(Home)按钮以打开应用切换器。对于启用Face ID 的设备，从屏幕底部向上滑动并在屏幕中间松开手指以启动切换器。
- (Swipe)在Apple Music预览
上向上滑动以关闭应用程序。
在 Mac 上强制关闭 Apple Music
Press Command + Option + Escape，在应用程序列表中选择Music，然后选择Force Quit。
重新启用Apple Music的(Apple Music)蜂窝数据访问(Cellular Data Access)
如果仅在使用蜂窝移动数据或移动数据时出现此错误，则禁用并重新启用音乐(Music)应用程序的移动数据访问可能会停止该错误。关闭 Apple Music(Close Apple Music)并按照以下步骤操作。
- 转到Settings > Music并在“允许音乐访问”部分中
关闭蜂窝数据。(Cellular Data)
- 打开Apple Music，然后点击弹出窗口上的设置。
- 切换音乐(Music)应用程序的蜂窝数据访问。重新启动音乐(Music)应用程序并尝试在您的资料库中播放歌曲。
重新启动您的设备
关闭 iPhone、iPad 或Mac可以清除导致 Apple Music 出现“资源不可用”错误的临时系统故障。
要重新启动 iPhone 或 iPad，请按住电源(Power)按钮和提高音量或降低音量按钮。或者，前往Settings > General，然后选择“关机”(Shut Down)。将滑块向右移动以关闭 iPhone。
等待(Wait)1-2 分钟，让您的 iPhone 或 iPad 关机。按住设备的电源(Power)按钮，直到Apple标志出现在屏幕上。启用蜂窝数据或加入 Wi-Fi 网络并检查您是否可以播放Apple Music资料库中的歌曲。
在重新启动Mac(Mac)之前关闭活动的应用程序，这样您就不会丢失未保存的数据。选择菜单栏上的Apple标志，然后在Apple菜单上选择(Apple)重新启动(Restart)。
更新或降级您的设备
设备操作系统 (OS) 中的错误可能会导致Apple应用程序和服务出现故障。如果您很长时间没有更新您的设备，我们建议您更新。
前往Settings > General > Software Update，然后轻点“下载(Download)并安装(Install)”以安装最新的 iOS 或 iPadOS 更新。
要更新您的Mac，请前往System Preferences > Software Update，然后选择立即更新(Update)。
如果您在安装操作系统更新后发现“资源不可用”错误，撤消更新应该可以解决问题。请参阅我们关于降级 iOS(downgrading iOS)和降级 macOS(downgrading macOS)更新
的教程。
其他可能的解决方案
退出您的Apple ID或 iCloud 帐户并重新登录可能会解决问题。您也可以尝试删除并重新安装Apple Music。如果Apple Music(Apple Music)中“资源不可用”仍然存在，请联系 Apple 支持(Contact Apple Support)。
How to Fix the ”Resource Unavailable” Error on Apple Music
Apple Musіc remains one of the best music streaming services in the market. However, occasional errors and malfunctions sometimes make it hard to get the best out of Apple Music. Problems with your internet connection, Apple Music’s server, or the Music app are common causes of the “resource unavailable” error.
Try the troubleshooting fixes below if Apple Music often throws the “resource unavailable” error when you play songs.
Check Apple Music’s Server Status
Apple devices may fail to play songs or videos in the Music app if Apple Music servers are experiencing downtime. Visit Apple Support System Status page in your web browser and check if Apple Music is up and running.
Apple Music has no problem if the status light next to the streaming service is green. A yellow or red status indicator means Apple Music is temporarily unavailable. Report server outage to Apple Support and wait until Apple restores the service.
You can also verify Apple Music’s server status on third-party site monitoring websites like DownDetector.
Troubleshoot Your Internet Connection
Your device may fail to fetch content from Apple Music’s servers if your network connection is slow or unstable. Reboot your router, update its firmware, or switch to cellular data if the “resource available” error occurs on a Wi-Fi connection.
Check the router admin panel and verify that your Wi-Fi connection isn’t blocking Apple Music. Also, turn off your Virtual Private Network (VPN) app if you use any. Contact your network administrator or internet service provider (ISP) if you can’t access the router’s admin panel. Putting your device in and out of airplane mode can also resolve connectivity issues.
Remove and Re-Add Songs to Your Library
Does Apple Music throw the “resource unavailable” error when playing a specific song? Delete and re-add the song to your library or playlist.
Open Apple Music, tap and hold the affected song, and select Delete from Library. Select Delete Song on the confirmation.
On Mac computers, right-click the song and select Delete from Library. Select Delete Song again on the pop-up to proceed.
If the error persists after re-adding the song to your library, the song is likely unavailable in your country/region. Refer to our tutorial on restoring unavailable songs to Apple Music for solutions.
Close and Reopen Apple Music
Reopening the Apple Music app on our test device (an iPhone) stopped the “resource unavailable” error.
Force Close Apple Music on iPhone and iPad
- Open your iPhone or iPad app switcher. Double-click your device’s Home button to open the app switcher. For Face ID-enable devices, swipe up from the bottom of the screen and release your finger in the middle of the screen to launch the switcher.
- Swipe up on the Apple Music preview to close the app.
Force Close Apple Music on Mac
Press Command + Option + Escape, select Music on the list of applications, and select Force Quit.
Re-Enable Cellular Data Access for Apple Music
If this error only occurs while using cellular or mobile data, disabling and re-enabling mobile data access for the Music app might stop the error. Close Apple Music and follow the steps below.
- Go to Settings > Music and toggle off Cellular Data in the “Allow Music to Access” section.
- Open Apple Music and tap Settings on the pop-up.
- Toggle on cellular data access for the Music app. Relaunch the Music app and try playing songs in your library.
Reboot Your Device
Shutting down your iPhone, iPad, or Mac can clear out temporary system glitches causing Apple Music’s “resource unavailable” error.
To reboot an iPhone or iPad, press and hold the Power button and either the Volume Up or Volume Down button. Alternatively, head to Settings > General and select Shut Down. Move the slider to the right to power off your iPhone.
Wait 1-2 minutes for your iPhone or iPad to shut down. Press and hold your device’s Power button until the Apple logo appears on the screen. Enable cellular data or join a Wi-Fi network and check if you can play songs on your Apple Music library.
Close active applications before restarting your Mac, so you don’t lose unsaved data. Select the Apple logo on the menu bar and select Restart on the Apple menu.
Update or Downgrade Your Device
Bugs in your device’s operating system (OS) can cause Apple apps and services to malfunction. We recommend updating your device if you haven’t done so in a long time.
Go to Settings > General > Software Update and tap Download and Install to install the latest iOS or iPadOS update.
To update your Mac, head to System Preferences > Software Update and select Update Now.
If you noticed the “resource unavailable” error after installing an OS update, undoing the update should resolve the problem. Refer to our tutorial on downgrading iOS and downgrading macOS updates.
Other Probable Solutions
Signing out of your Apple ID or iCloud account and signing back in may resolve the problem. You can also try deleting and reinstalling Apple Music. Contact Apple Support if the “resource unavailable” persists in Apple Music.
