当谷歌浏览器出现“病毒扫描失败”错误时,您会发现无法继续下载您的特定文件。发生这种情况的原因有很多,包括与安全相关的原因。不过,有一些方法可以解决这个问题。
无法下载文件的(can’t download your files is that Chrome)一个常见原因是 Chrome出现了小故障。其他原因包括您的计算机感染了恶意软件、您的防病毒软件阻止了文件下载、浏览器扩展程序导致各种问题等等。
退出(Quit)并重新打开 Chrome(Reopen Chrome)以成功下载文件(Successfully Download Files)
当您第一次遇到“病毒扫描失败”错误时,请关闭并重新打开您的Chrome浏览器,看看是否能解决问题。您只需重新启动浏览器即可解决大多数小问题。
您可以通过在浏览器的地址栏中键入以下内容并按Enter来重新启动(Enter)Chrome。此命令将自动关闭并重新打开您计算机上的
Chrome 。
chrome://restart
当Chrome重新打开时,访问您的网页并尝试下载您的文件。
使用 Chrome 的隐身模式
Chrome包含一种隐身模式,您可以在其中浏览网站,同时隔离其他浏览器数据。这有助于解决由您保存的浏览器项目引起的问题。
- 选择 Chrome 右上角的三个点,然后选择新建隐身(New Incognito)窗口。
- (Enter)在 Chrome 的地址栏中输入您的下载链接,然后按Enter。
- 您的文件应该开始下载。
更新 Chrome(Update Chrome)以修复病毒扫描(Virus Scan)失败错误(Error)
Chrome的系统问题并不少见,这些不是您可以自行解决的问题。幸运的是,您可以更新Chrome浏览器以消除大多数系统错误。
谷歌让更新您计算机上的 Chrome 浏览器(update the Chrome browser on your computer)变得非常容易。
- 打开Chrome,选择右上角的三个点,然后选择Help > About Google Chrome。
- Chrome将自动开始检查更新。
- 让您的浏览器安装可用的更新。
- 选择Relaunch(Relaunch)使您安装的更新生效。
- 访问文件的下载链接并尝试下载文件。
使用 Chrome 的内置恶意软件扫描程序(Built-In Malware Scanner)
Chrome包含一个恶意软件扫描程序,您可以使用它来查找和删除计算机中的恶意项目(find and remove malicious items from your computer)。您的“病毒(Virus)扫描失败”错误可能是由恶意软件引起的,使用扫描程序应该可以帮助您解决问题。
- 选择 Chrome 右上角的三个点,然后选择设置。
- 在左侧边栏中选择重置(Reset)并清理。
- 在右侧窗格中选择清理计算机。(Clean)
- 选择查找(Find)以开始扫描您的计算机以查找恶意软件。
- 扫描仪删除有害软件后,重新开始文件下载。
关闭计算机的病毒扫描程序(Virus Scanner)
您无法下载文件的一个可能原因是您安装的防病毒程序阻止了该文件。您的文件可能是安全的,但由于某种原因,您的防病毒软件已将其检测为可疑文件。
在这种情况下,请暂时关闭您的防病毒保护(turn off your antivirus protection)并查看您的文件是否下载。获取文件后,您可以重新打开保护。
禁用保护的步骤因您使用的防病毒软件而异。但是,您会在大多数防病毒程序的主屏幕上找到关闭保护的选项。如果您使用 Microsoft Defender 防病毒软件(Defender Antivirus)(以前称为Windows Defender),您可以通过以下方式停止实时保护:
- 打开开始(Start),搜索Windows 安全(Windows Security)并在搜索结果中选择应用程序。
- (Choose Virus)在应用程序的主窗口中
选择病毒和威胁防护。
- 选择病毒(Virus)和威胁防护设置标题下的管理设置。(Manage)
- 关闭实时保护选项。
- 在用户帐户控制(User Account Control)提示
中选择是。(Yes)
- 打开Chrome并尝试下载您的文件。
在Chrome(Chrome)中清除浏览数据(Browsing Data)(缓存(Cache))
Chrome使用缓存文件来改善您的整体网络浏览体验。有时,这些文件会损坏,从而导致浏览器出现各种问题。您的扫描失败错误可能是由Chrome的缓存错误引起的。
幸运的是,您可以清除浏览器的缓存(clear your browser’s cache)并解决您的问题。执行此操作时,您不会丢失已保存的登录信息和其他项目。
- 启动Chrome,在地址栏中输入以下内容,然后按 Enter:
chrome://settings/clearBrowserData
- 从时间(Time)范围下拉菜单中选择一个时间范围。
- 启用列表中的缓存(Cached)图像和文件。
- 选择窗口右下角的
清除数据。(Clear)
- 重新启动 Chrome(Restart Chrome)并尝试下载您的文件。
通过禁用 Chrome 的扩展程序来
修复病毒扫描(Virus Scan)失败错误(Error)
Chrome允许您添加扩展程序以充分利用此网络浏览器。但是,其中一些扩展可能有问题,导致各种浏览器问题。
您的“病毒(Virus)扫描失败”错误可能是由于扩展程序损坏。在这种情况下,请关闭所有浏览器扩展程序(turn off all your browser extensions)并查看您的文件是否下载。
- 选择 Chrome 右上角的三个点,然后选择更多工具 > 扩展程序。
- 关闭所有扩展程序的切换。
- 重新启动 Chrome。
- 尝试下载您的文件。
重置铬
Chrome会保存您的自定义配置,因此您可以使用浏览器获得个性化的体验。有时,自定义配置会出错,从而阻止您下载文件。
在这种情况下,您可以通过重置浏览器(resetting the browser)将 Chrome 的所有设置恢复为出厂值。请注意,执行此操作时,您将丢失所有自定义设置。
- 选择 Chrome 右上角的三个点,然后选择设置。
- 在左侧边栏中选择重置(Reset)并清理。
- (Choose Restore)在右侧选择将设置恢复为原始默认值。
- 选择重置设置按钮。
重新安装谷歌浏览器
这种情况很少见,但 Chrome 的核心文件有时会损坏,给您带来不便。您无法自行修复这些应用程序核心文件,但您可以卸载(uninstall)并重新安装浏览器以引入全新的工作文件。
您删除并重新安装Chrome就像任何其他应用程序一样。以下是在 Windows 10 上执行此操作的方法:
- 关闭 PC 上的 Chrome。
- 按Windows + I
打开设置。
- 在设置中选择应用程序。
- 在列表中查找(Find)并选择Google Chrome。然后,选择卸载(Uninstall)。
- 在提示中选择卸载。
- 前往Chrome 的网站(Chrome’s website)下载并在您的机器上安装浏览器。
(Resume File Downloads)在您喜欢的 Web 浏览器中(Your Favorite Web Browser)恢复文件下载
Chrome 的“病毒扫描失败”错误会阻止您(prevents you from downloading your files)在此浏览器中下载文件。发生错误的原因有多种,但您有多种方法可以解决此下载错误。
遵循上述方法后,您的问题应该得到解决,并且您的文件下载将照常进行。祝你好运!
How to Fix “Virus scan failed” in Google Chrome
When Google Chrome’s “Virus scan fаiled” error occurѕ, you’ll find that you can’t continue to download yoυr рarticular file. This happens for various reаsons, including security-relatеd ones. There are ways to get around this problem, though.
A common reason you can’t download your files is that Chrome has experienced a minor glitch. Other causes include your computer being infected with malware, your antivirus blocking the file download, browser extensions causing various problems, and more.
Quit and Reopen Chrome to Successfully Download Files
When you first encounter the “Virus scan failed” error, close and reopen your Chrome browser to see if that fixes the issue. You can resolve most minor problems by simply restarting your browser.
You can restart Chrome by typing the following in the browser’s address bar and pressing Enter. This command will automatically close and reopen Chrome on your computer.
chrome://restart
When Chrome reopens, access your web page and try to download your file.
Use Chrome’s Incognito Mode
Chrome includes an incognito mode where you can browse sites keeping your other browser data isolated. This helps fix the issues caused by your saved browser items.
- Select the three dots in Chrome’s top-right corner and choose New Incognito window.
- Enter your download link in Chrome’s address bar and press Enter.
- Your file should begin to download.
Update Chrome to Fix the Virus Scan Failed Error
Chrome’s system issues aren’t uncommon, and these aren’t something you can fix on your own. Luckily, you can update your Chrome browser to get rid of most system bugs.
Google makes it super easy to update the Chrome browser on your computer.
- Open Chrome, select the three dots in the top-right corner and choose Help > About Google Chrome.
- Chrome will automatically start checking for updates.
- Let your browser install the available updates.
- Bring your installed updates into effect by selecting Relaunch.
- Access your file’s download link and try to download the file.
Use Chrome’s Built-In Malware Scanner
Chrome includes a malware scanner that you can use to find and remove malicious items from your computer. Your “Virus scan failed” error may result from malware, and using the scanner should help you fix the issue.
- Select the three dots in Chrome’s top-right corner and choose Settings.
- Select Reset and clean up in the sidebar on the left.
- Choose Clean up computer in the pane on the right.
- Select Find to start scanning your computer for malware.
- When the scanner has removed harmful software, restart your file download.
Turn Off Your Computer’s Virus Scanner
A possible reason you can’t download your file is that your installed antivirus program is blocking that file. Your file may be safe, but for some reason, your antivirus has detected it as a suspicious file.
In this case, temporarily turn off your antivirus protection and see if your file downloads. You can turn the protection back on after you’ve obtained your file.
The steps to disable protection vary by the antivirus software you use. However, you’ll find the option to toggle off the protection on the main screen in most antivirus programs. In case you use Microsoft Defender Antivirus (formerly Windows Defender), here’s how you can stop your real-time protection:
- Open Start, search for Windows Security and select the app in the search results.
- Choose Virus & threat protection on the app’s main window.
- Select Manage settings under the Virus & threat protection settings header.
- Turn off the Real-time protection option.
- Select Yes in the User Account Control prompt.
- Open Chrome and try to download your file.
Clear Browsing Data (Cache) in Chrome
Chrome uses cache files to improve your overall web browsing experience. Sometimes, these files become corrupt, causing various issues with the browser. Your scan failed error may have resulted from Chrome’s faulty cache.
Luckily, you can clear your browser’s cache and resolve your issue. You don’t lose your saved logins and other items when you do this.
- Launch Chrome, type the following in the address bar, and press Enter:
chrome://settings/clearBrowserData
- Select a time range from the Time range drop-down menu.
- Enable Cached images and files on the list.
- Choose Clear data at the bottom-right corner of the window.
- Restart Chrome and try to download your file.
Fix the Virus Scan Failed Error by Disabling Chrome’s Extensions
Chrome allows you to add extensions to get more out of this web browser. However, some of those extensions may be faulty, causing various browser issues.
Your “Virus scan failed” error may be due to a corrupt extension. In this case, turn off all your browser extensions and see if your file downloads.
- Select the three dots in Chrome’s top-right corner and choose More tools > Extensions.
- Turn off the toggles for all your extensions.
- Restart Chrome.
- Try to download your file.
Reset Chrome
Chrome saves your custom configurations, so you get a personalized experience with your browser. Sometimes, custom configurations go wrong, preventing you from downloading your files.
In this case, you can return all Chrome’s settings to the factory values by resetting the browser. Note that you’ll lose all your custom settings when you do this.
- Select the three dots in Chrome’s top-right corner and choose Settings.
- Select Reset and clean up in the left sidebar.
- Choose Restore settings to their original defaults on the right.
- Select the Reset settings button.
Reinstall Google Chrome
It’s rare, but Chrome’s core files sometimes go corrupt, causing you inconvenience. You can’t fix these app core files on your own, but you can uninstall and reinstall your browser to bring in fresh new working files.
You remove and reinstall Chrome like any other app. Here’s how to do that on Windows 10:
- Close Chrome on your PC.
- Open Settings by pressing Windows + I.
- Choose Apps in Settings.
- Find and select Google Chrome on the list. Then, choose Uninstall.
- Choose Uninstall in the prompt.
- Head to Chrome’s website to download and install the browser on your machine.
Resume File Downloads in Your Favorite Web Browser
Chrome’s “Virus scan failed” error prevents you from downloading your files in this browser. There are several reasons that error occurs, but you have multiple ways to get around this download error.
Once you’ve followed the methods outlined above, your issue should be resolved, and your file downloads will work as usual. Good luck!