HBO Max 可能是最受欢迎的流媒体服务(most popular streaming services)之一（特别是因为它是唯一一个流媒体Friends的服务），但它也有相当多的错误和故障。最糟糕的情况之一是“无法播放标题”错误代码，但好消息是您可以轻松修复它并在几分钟内观看您喜欢的节目。
如果遇到此错误，您可以采取几个故障排除步骤。它们在下面列出，从最简单的解决方案到最困难的解决方案。如果您看到“HBO Max 无法播放标题”错误，这些解决方案可以提供帮助。
尝试播放不同的标题或使用(Or Use)不同的浏览器(Different Browser)
在您执行任何其他操作之前，请尝试播放不同的标题或在不同的网络浏览器中加载HBO Max 。这将检查问题是否扩展到所有HBO Max，或者是否与特定电视节目有关。有时服务器问题可能难以诊断，但这是最简单的步骤。
检查 HBO Max 服务器
如果另一个标题不起作用，请使用DownDetector 之(DownDetector)类的服务来检查HBO Max是否出现中断。如果成百上千的其他用户遇到问题，您可能无能为力，只能等到HBO Max解决问题。
您还可以查看过去 24 小时内的错误报告图表，这将有助于确定问题是呈上升趋势还是下降趋势。您也可以报告HBO Max出现问题的地方。
检查您的网络连接
如果您在智能电视等流媒体平台上流式传输HBO Max，请确保您有稳定的 Wi-Fi 连接。如果您的互联网连接速度较慢(slow internet connection)，这可能可以解释为什么它无法播放标题。在您的设备上执行互联网速度测试或启动其他服务（如Netflix）并尝试流式传输。
更新您的软件
无论您是在Mac、Windows还是其他任何地方进行流式传输，请确保您拥有最新版本的HBO Max应用程序（以及您的操作系统、浏览器软件等）是最新的。过时的软件是HBO Max(HBO Max)内容无法按应有方式加载的
主要原因之一。
花点时间确保您使用的是兼容设备。如果您没有受支持的设备，即使您可以让它工作
， HBO Max也会遇到错误。(HBO Max)
注销并重新登录
您应该退出您的HBO Max帐户，重新登录，看看它是否解决了错误。无论您是在浏览器中、通过Roku或Amazon Fire TV，还是在 iPhone 或Android设备上观看，此步骤都有效。注销并重新登录您的帐户会重置HBO Max的数据，这可以解决小错误和故障。
注销在每台设备上的工作方式都不同，但通过浏览器进行流式传输时，请在右上角选择您的姓名，然后选择注销(Sign Out)。
清除浏览器缓存
如果注销不起作用，您的浏览器可能有问题。清除缓存(Clearing the cache)通常足以提供帮助。这样做会清除可能存储不正确的网站数据。
在谷歌浏览器中：
- 选择浏览器右上角的三个点，然后选择History。
- 选择清除浏览数据。
- 选中Cookie(Cookies)和其他站点数据以及缓存(Cached)的图像和文件旁边的复选框，然后选择清除(Clear)数据。
执行此操作后，您需要重新登录任何帐户，但它可以帮助修复HBO Max错误。
在火狐中：
- 选择右上角的三行，然后选择Privacy & Security。
- 向下滚动(Scroll)到Cookie(Cookies)和站点数据(Site Data)标题并选择清除数据...(Clear Data…)
- 选择(Select)Cookies和站点数据(Site Data)以及缓存的 Web 内容(Cached Web Content)，然后选择清除(Clear)。
- 出现警告时，选择立即清除(Clear)。
在 Safari 中：
- Safari 的清除缓存步骤略有不同。Select Safari > Preferences。
- 选择隐私(Privacy)选项卡，然后选择管理网站数据(Manage Website Data)。
- 您可以向下滚动并从缓存中单独清除HBO Max数据，但您也可以选择全部删除(Remove All)以一次擦除整个缓存。
禁用您的 VPN
VPN 在浏览网页时提供了额外的安全性(VPN offers added security)，并允许您访问您所在国家/地区可能不可用的内容阵容。(content lineups)当然，HBO Max目前严格来说是一项基于美国的服务——但如果您在国外旅行并想观看自己喜欢的节目，您可以使用VPN访问它。
如果您在国内并且难以访问HBO Max，请禁用您的VPN。虽然它提供了更高的安全性，但VPN可能会导致流媒体问题。
卸载并重新安装HBO Max 应用程序(HBO Max App)
如果您在移动设备上流式传输HBO Max并遇到此错误代码，则从您的移动设备中删除该应用程序并重新安装它可能是一个潜在的解决方法。如果您在Apple TV 上流式传输，这也适用。
您可以在App Store上找到(App Store)HBO Max应用程序的 iOS 版本。对于Android用户，您可以在Google Play 商店中找到它。(Google Play Store.)
联系 HBO Max 支持
如果一切都失败了，请联系 HBO Max 支持(HBO Max Support)。可以通过实时消息服务、电子邮件 ([email protected]) 或电话 855-442-6629 获得支持。您也可以输入您的电话号码并请求回电，而不是在队列中等待。
HBO Max是一项出色的流媒体服务，无需去影院即可捕捉大量新电影，但如果您发现它无法播放某些标题，请尝试上述一些步骤来解决问题。
How To Fix HBO Max’s ”Cannot Play Title” Error
HBO Max might be one of the most popular streaming services (especially since it’s the only one that streams Friends), but it comes with its fair share of bugs and glitches. One of the worst is the “Cannot Play Title” error code, but the good news is that you can easily fix it and watch your favorite show in just minutes.
If you run into this error, you can take several troubleshooting steps. They’re listed below, from the easiest solution to the most difficult. If you see the “HBO Max can’t play title” error, these solutions can help.
Try Playing a Different Title Or Use a Different Browser
Before you do anything else, try playing a different title or load HBO Max in a different web browser. This will check whether the problem extends to all of HBO Max or if it’s something with that particular TV show. Sometimes server issues can be hard to diagnose, but this is the easiest step.
Check HBO Max Servers
If another title doesn’t work, use a service like DownDetector to check whether HBO Max is experiencing an outage. If hundreds or thousands of other users are experiencing problems, there might not be anything you can do except wait until HBO Max sorts out the problem.
You can also see a graph of error reports over the past 24 hours, which will help pinpoint if the problem is trending up or down. You can report where you’re having problems with HBO Max, too.
Check Your Network Connection
If you’re streaming HBO Max on a streaming platform like a smart TV, ensure you have a steady Wi-Fi connection. If you have a slow internet connection, that might explain why it can’t play a title. Perform an internet speed test on your device or boot up another service like Netflix and try to stream.
Update Your Software
Whether you’re streaming on Mac, Windows, or anywhere else, make sure you have the latest version of the HBO Max app (and your OS, browser software, etc.) is up to date. Outdated software is one of the primary reasons HBO Max content doesn’t load the way it should.
Take the time to make sure you’re using a compatible device. If you don’t have a supported device, HBO Max will encounter errors even if you can get it to work.
Log Out and Back In
You should log out of your HBO Max account, log back in, and see if it solves the error. This step works whether you’re watching in your browser, through Roku or Amazon Fire TV, or on an iPhone or Android device. Logging out and back into your account resets HBO Max’s data, which can resolve minor bugs and glitches.
Signing out works differently on every device, but when streaming through a browser, select your name in the top-right corner and then select Sign Out.
Clear Your Browser Cache
If signing out doesn’t work, your browser may have a problem. Clearing the cache is often enough to help. Doing so clears website data that might have been stored incorrectly.
In Google Chrome:
- Select the three dots in the top-right corner of your browser and select History.
- Select Clear browsing data.
- Select the checkbox beside Cookies and other site data and Cached images and files, then select Clear data.
You’ll need to sign back into any accounts after doing this, but it can help fix HBO Max errors.
In Firefox:
- Select the three lines in the top-right corner and then select Privacy & Security.
- Scroll down to the Cookies and Site Data header and select Clear Data…
- Select both Cookies and Site Data and Cached Web Content and then select Clear.
- When the warning appears, select Clear Now.
In Safari:
- Safari’s clear cache steps are slightly different. Select Safari > Preferences.
- Select the Privacy tab and select Manage Website Data.
- You can scroll down and individually clear the HBO Max data from the cache, but you could also select Remove All to wipe your entire cache at once.
Disable Your VPN
A VPN offers added security while browsing the web and lets you access content lineups that might not be available in your country. Of course, HBO Max is strictly a US-based service for now – but if you travel outside the country and want to watch your favorite programming, you can use a VPN to access it.
If you’re within the country and struggling to access HBO Max, disable your VPN. While it provides more security, a VPN can cause streaming problems.
Uninstall and Reinstall the HBO Max App
If you stream HBO Max on a mobile device and encounter this error code, then removing the app from your mobile device and reinstalling it could be a potential fix. This also works if you’re streaming it on an Apple TV.
You can find the iOS version of the HBO Max app on the App Store. For Android users, you can find it on the Google Play Store.
Contact HBO Max Support
If all else fails, reach out to HBO Max Support. Support can be reached through a live messaging service, via email ([email protected]), or by phone at 855-442-6629. You can also enter your phone number and request a callback rather than waiting in the queue.
HBO Max is an excellent streaming service for catching a lot of new movies without the need to go to the theater, but if you find that it won’t play certain titles, try some of the above steps to straighten out the issue.
