如果您在使用运行IE 11的全新闪亮 Windows 8 计算机时访问过YouTube等网站,您可能会遇到一个非常烦人的问题,即浏览器无缘无故地崩溃或死机。实际上,它主要与IE 11有关,因为我有几个客户抱怨浏览器在Windows 7上也崩溃了。
Internet Explorer和Flash通常可以很好地协同工作,但是随着IE 11的发布以及最新版本的 flash 的某些问题,发生的崩溃和死机比您想处理的要多得多。如果您在YouTube等特定网站上遇到问题,可以轻松解决。如果这是一个更普遍的问题,您将不得不进行更多的故障排除。继续阅读以了解我们如何让 Flash 和IE 11再次顺利协同工作。
IE 11 中的 YouTube 冻结
我将首先从YouTube/Flash/IE 11问题开始,因为我从客户那里听到的抱怨最多。它似乎发生在Windows 7和Windows 8/8.1的主页上或观看某些视频时。基本上有两个选项您必须尝试解决此问题。
1.切换到 YouTube 上的 HTML5 播放器(Switch to HTML5 Player on YouTube)- 并非所有视频都可以使用YouTube 上较新的(YouTube)HTML5播放器播放,但很多都可以。如果可能,您可以通过转到HTML5注册页面来默认YouTube播放器使用HTML5 :
https://www.youtube.com/html5
首先,您必须使用兼容的浏览器。IE 11是兼容的,您应该会看到一系列绿色复选标记表明这一点。
在底部,您会看到一个请求 HTML5 播放器(Request the HTML5 player)按钮。继续并单击它,现在该浏览器将默认使用HTML5播放器,而不是默认播放器。但是,这并没有解决所有人的问题,而且由于无法使用HTML5播放器播放(HTML5)YouTube 上(YouTube)的所有视频,您仍然会遇到冻结和崩溃问题。不过,无论如何启用它仍然是一个好主意。
2.启用 ActiveX 过滤(Enable ActiveX Filtering)——我不会详细介绍,但启用ActiveX 过滤(ActiveX Filtering)会阻止某些交互式内容和应用程序加载到浏览器中。默认情况下它被禁用,但启用它确实可以解决YouTube 上(YouTube)的冻结问题。您可以为其他网站启用它,但请记住,它可能会导致游戏或视频无法正确加载。您可能不会遇到该问题,但如果遇到,您可以再次禁用它。
要启用ActiveX 过滤(ActiveX Filtering),请在IE 11打开时按键盘上的ALT键,然后单击工具(Tools),然后单击ActiveX 过滤(ActiveX Filtering)。
如果您返回并再次单击“工具(Tools)”,您会看到它旁边会有一个勾号,这意味着它现在已启用。重新启动浏览器并尝试再次访问YouTube并查看是否出现问题。
修复一般 Flash 问题
如果您在Facebook或其他网站等其他网站上遇到 Flash 问题,上述解决方案可能不起作用,或者您可能没有选择。此外,启用ActiveX 过滤(ActiveX Filtering)可能很烦人,因为它会阻止其他站点上的内容。在这种情况下,您仍然可以采取一些步骤来解决问题。
将 Flash 恢复到以前的版本(Revert Flash to Previous Version)
如果您在安装最新版本的Adobe Flash后开始遇到此问题,您可能需要恢复到以前的版本。一些客户报告说安装了最新版本的闪存,然后遇到了崩溃。但是,在您恢复到以前的版本之前,请确保您拥有绝对最新的版本,因为Adobe已经意识到这个问题并且可能会发布修复程序,所以如果您没有最新的最新版本,那么您应该首先升级到最新的并且只有在这也不起作用时才恢复到以前的版本。
您可以按照 Adobe 的指南安装旧版 Flash(installing an older version of Flash),该指南将逐步引导您完成整个过程。然后您必须访问Flash Player 存档页面(Flash Player Archive page)并向下滚动到以下列表:
在执行此操作之前,您需要检查已安装的闪存版本。您可以通过单击右上角的齿轮图标并单击Manage add-ons来执行此操作。
现在单击工具栏和扩展程序(Toolbars and Extensions),您应该会看到列出的Shockwave Flash 对象。(Shockwave Flash Object)如果您没有看到它,则需要打开一个包含实际 Flash 内容的网页。您可以在进入管理加载项对话框之前访问此页面:
http://helpx.adobe.com/flash-player.html
您将在底部的部分中看到 Flash 版本。当然,现在您可以在卸载当前版本后从存档页面下载旧版本。
关闭增强保护模式
(IE 11)Windows 7和Windows 8中的IE 11带有默认启用的称为增强保护模式的功能。(Enhanced Protected Mode)在Windows 8.1中,它实际上被禁用了,那是因为它导致了很多问题。您可以通过再次转到齿轮图标来检查以确保它已禁用,但这次单击Internet 选项(Internet options)。
单击“高级(Advanced)”选项卡,然后向下滚动到列表框的几乎底部。在那里,您将看到一个名为Enable Enhanced Protected Mode的选项。确保它未选中。确保重新启动IE 11,然后重试有问题的站点。
兼容性视图设置
您还可以尝试将导致问题的站点添加到IE 11中的兼容性视图选项。这似乎解决了某些网站上某些用户的问题。为此,请单击齿轮图标并选择Compatibility View settings。
继续输入网站的名称,例如 youtube.com 或任何导致IE 11崩溃或冻结的网站。不确定射击解决方案,但确实有帮助。
禁用 Adobe Flash
作为最后的手段,您可以尝试禁用Adobe Flash。显然,这里的缺点是您将无法查看 Flash 内容,但在YouTube等自动支持HTML5的网站上可能没问题。也可能是您真的不关心的情况特定站点上的 flash 内容,但只是不希望IE 11继续崩溃和冻结,在这种情况下,完全禁用 flash 将是最佳选择。
要做到这一点,您可以按照上面我显示的查找系统上安装的 flash 版本的相同说明进行操作(单击齿轮图标,单击管理(Manage)加载项)。
您会在右下角看到一个禁用按钮。(Disable)我个人并不关心闪存,也从来没有真正需要它,所以我只是将其禁用。禁用 flash 后,您也不必再担心IE 11冻结。如果您遇到其他解决方案或解决此问题,请随时在评论中发布。享受!
How To Fix Flash Crashes in Internet Explorer 11
If уou’vе been on sites like YouTube while using your nеw shinу Wіndows 8 computer running IE 11, you might have run into a very annoying issue where the browser crashes or freezes for no apparent rеason. Actually, it’s mostly related to IE 11 because I’ve had several clients complain about the browser crashing on Windows 7 аlsо.
Internet Explorer and Flash normally work just fine together, but with the release of IE 11 and certain issues with the latest versions of flash, there has been a lot more crashing and freezing going on than you’d care to deal with. If you’re having issues on a specific site like YouTube, there’s an easy fix. If it’s more of a general problem, you’ll have to do some more troubleshooting. Read on to learn how we can get flash and IE 11 working together again smoothly.
YouTube Freezing in IE 11
I’m going to start off with the YouTube/Flash/IE 11 issues first because I’ve heard that complaint the most from my clients. It seems to happen on Windows 7 and Windows 8/8.1 on the homepage or while watching certain videos. There are basically two options you have to try and fix this problem.
1. Switch to HTML5 Player on YouTube – Not all videos can play using the newer HTML5 player on YouTube, but a lot can. You can default the YouTube player to use HTML5, if possible, by going to the HTML5 signup page:
https://www.youtube.com/html5
Firstly, you’ll have to be using a compatible browser. IE 11 is compatible and you should see a series of green check marks indicating this.
At the bottom, you’ll see a Request the HTML5 player button. Go ahead and click that and now that browser will default to the HTML5 player instead of the default one. However, this didn’t fix the problem for everyone and since it’s not possible to play all videos on YouTube using the HTML5 player, you’ll still run into the freezing and crashing problem. It’s still a good idea to enable this anyway, though.
2. Enable ActiveX Filtering – I won’t go into much detail, but enabling ActiveX Filtering will block certain interactive content and apps from loading in the browser. By default it is disabled, but enabling it does fix the freezing issue on YouTube. You can leave it enabled for other sites, but keep in mind that it could cause a game or video to not load properly. You probably won’t run into that issue, but if you do, you can just disable it again.
To enable ActiveX Filtering, press the ALT key on your keyboard while IE 11 is open and then click on Tools and just click on ActiveX Filtering.
If you go back and click on Tools again, you’ll see that it will have a check next to it, which means it is now enabled. Restart the browser and try to visit YouTube again and see if the issue occurs.
Fix General Flash Issues
If you’re having problems with flash on other sites like Facebook or elsewhere, the solutions above may not work or you may not have the option. Also, enable ActiveX Filtering can be annoying since it can block content on other sites. In that case, there are still some steps you can take to resolve the problem.
Revert Flash to Previous Version
If you started having this problem after installing the latest version of Adobe Flash, you might have to revert back to a previous version. Several clients reported installing the latest version of flash and then experiencing the crashes. However, before you revert to a previous version, make sure you have the absolute latest version because Adobe is aware of the issue and will probably release a fix, so if you don’t have the latest latest version, then you should first upgrade to the latest and only revert to a previous version if that doesn’t work either.
You can follow Adobe’s guide to installing an older version of Flash, which walks you through the process step by step. Then you’ll have to visit the Flash Player Archive page and scroll down to the following listing:
Before you do this, you’ll want to check which version of flash you have installed. You can do this by clicking on the gear icon at the top right and clicking on Manage add-ons.
Now click on Toolbars and Extensions and you should see Shockwave Flash Object listed. If you don’t see it, you need to open a webpage that has actual flash content. You can visit this page before going to the manage add-ons dialog:
http://helpx.adobe.com/flash-player.html
You’ll see the flash version in the section at the bottom. Now you can download an older version from the archive page after you uninstall the current version, of course.
Turn Off Enhanced Protected Mode
IE 11 in Windows 7 and Windows 8 comes with a feature called Enhanced Protected Mode enabled by default. In Windows 8.1, it’s actually disabled and that is because it was causing a lot of problems. You can check to make sure it’s disabled by going to the gear icon again, but this time clicking on Internet options.
Click on the Advanced tab and then scroll down to almost the bottom of the listbox. There you will see an option called Enable Enhanced Protected Mode. Make sure it’s unchecked. Make sure to restart IE 11 and then give the offending sites a try again.
Compatibility View Settings
You can also try to add the site that is causing issues to the compatibility view option in IE 11. This seems to fix the issue for certain users on certain sites. To do this, click on the gear icon and choose Compatibility View settings.
Go ahead and type in the name of the website like youtube.com or whatever site is causing IE 11 to crash or freeze. It’s not sure shot solution, but it does help.
Disable Adobe Flash
As a last resort, you can try disabling Adobe Flash. Obviously, the downside here is that you won’t be able to view flash content, but it might be ok on sites that automatically support HTML5 such as YouTube, etc. It also may be the case that you really don’t care about the flash content on a particular site, but just don’t want IE 11 to keep crashing and freezing, in which case disabling flash altogether would be the best option.
To do this, you follow the same instructions above that I had shown for finding the flash version installed on your system (click on the gear icon, click on Manage add-ons).
You’ll see a Disable button at the bottom right. I personally don’t care for flash and have never really needed it, so I just keep it disabled. With flash disabled, you don’t have to worry about IE 11 freezing up anymore either. If you’ve run across another solution or fix for this problem, feel free to post it in the comments. Enjoy!