您是否一直遇到“iTunes 无法连接到此 iPhone。Windows中出现未知错误 (0xE80000A)”对话框?继续阅读以了解发生这种情况的原因以及您可以采取哪些措施在 iTunes 软件和您的 iPhone 之间建立正确的连接。
将 iPhone 连接到Windows PC 时可能会出现 iTunes 的错误代码 0xE80000A,原因有多种。例如,它可能是 iTunes 应用程序的错误实例、损坏的 iPhone 权限,甚至是磨损的Lightning电缆。插入 iPad 或 iPod touch 时也会出现类似的错误。
通过以下故障排除提示修复Windows 10(Windows 10)和 11
上 iTunes 中的错误 0xE80000A 。
重启 Apple 移动设备服务(Restart Apple Mobile Device Service)
iTunes 使用称为“ Apple移动设备服务”的后台进程与您连接到Windows计算机的Apple设备进行交互。重新启动它是消除导致 0xE80000A 错误的随机故障的快速方法。要做到这一点:
- 按Windows Key + R打开运行(Run)框。
- 键入 services.msc 并按 Enter。
- 右键单击Apple 移动设备服务(Apple Mobile Device Service)并选择重新启动(Restart)。
完全退出并重新启动 iTunes
修复 iTunes 错误 0xE80000A 的另一种方法是强制退出并重新启动 iTunes。要做到这一点:
- 右键单击(Right-click)开始(Start)按钮并选择任务管理器(Task Manager)。
- 选择(Select)更多详细信息以展开默认的任务管理器(Task Manager)视图。
- 在进程(Processes)选项卡下,右键单击 iTunes 并选择结束(End)任务。
- 继续(Continue)关闭任何卡住的 iTunes 相关进程,例如MobileDeviceHelper和Bonjour Service。退出其他Apple(Apple)软件(如Windows 版 iCloud(iCloud for Windows))也是一个好主意。
- 重新启动 iTunes 并连接您的 iPhone。
将 iTunes 修复为默认设置
如果您使用 iTunes 的Microsoft Store版本,请尝试将其重置为默认设置。但是,这可能会导致您丢失各种形式的数据,例如Apple Music下载。您的 iPhone 备份不会受到影响。如果你想继续:
- 右键单击(Right-click)开始(Start)按钮并选择应用程序(Apps)和功能(Features)。
- 向下滚动(Scroll)并选择 iTunes。在Windows 11中,选择旁边的更多图标(三个点)。
- 选择高级选项。
- 选择终止(Terminate)以关闭所有 iTunes 进程。
- 选择重置(Reset),然后再次重置(Reset)以确认。
以管理员身份运行 iTunes
(Run)以管理员身份运行iTunes 可以修复应用程序的大量错误和其他问题。为此,请在开始(Start)菜单上搜索 iTunes,然后选择以管理员身份
运行。(Run)
如果这修复了错误 0xE80000A,请考虑将 iTunes 设置为始终以管理权限启动(setting up iTunes to launch with administrative privileges always)。
重新启动您的 Windows PC
如果上述提示没有帮助,请尝试重新启动您的 PC。这应该可以消除阻止您的 iPhone 与 iTunes 通信的小连接问题。为此,请打开“开始(Start)”菜单并选择Power > Restart” 。
更换 USB 端口和电缆
USB端口出现故障或损坏也会导致 iTunes 错误,因此请尝试将 iPhone 连接到计算机上的其他端口。避免使用 USB(Avoid USB)集线器,因为它们不能为设备提供足够的电力并导致其他问题。
使用时,请仔细检查 iPhone 的Lightning线缆,确保它没有扭曲、磨损或损坏。使用不同的Lightning或第三方 MFi 认证的 USB 电缆(third-party MFi-certified USB cable),并检查是否有所不同。
此外,您可能需要考虑检查并清洁 iPhone 上的闪电(Lightning)端口是否有灰尘或棉绒。压缩空气(不要将罐头的喷嘴粘在里面)或齿间刷会有所帮助。
在 iTunes 中重置锁定文件夹
如果 iTunes 错误 0xe80000A 仍然存在,请重命名计算机上存储Apple(Apple)设备的身份验证信息和安全证书的文件夹。这迫使 iTunes 重新创建一个新文件夹并帮助排除损坏问题。要做到这一点:
- 右键单击(Right-click)开始(Start)按钮并选择Windows PowerShell ( Admin )。
- 复制并粘贴以下命令,然后按 Enter:
ren C:ProgramDataAppleLockdown Lockdown.old
- 重新连接(Reconnect)并解锁您的 iPhone。然后,解锁设备并点击信任(Trust)或允许(Allow)。
注意:如果重置LockDown文件夹导致 iTunes 0xE8000003 错误,请重新访问上面的相关部分并重置 iTunes。如果您使用 iTunes 的非 Microsoft Store版本,则必须重新安装该应用程序(更多内容见下文)。
重置位置(Reset Location)和隐私设置(Privacy Settings)
iOS 中过时(Obsolete)的信任权限也会导致错误 0xE80000A iTunes。要清除它们:
- 打开“设置”(Settings)应用,然后轻点“General > Transfer或重置(Reset)iPhone”> “重置(Reset)” 。
- 选择重置位置和隐私。
- 输入您的 iPhone 设备密码并选择重置设置(Reset Settings)进行确认。
- 将 iPhone 连接到计算机。
- 解锁(Unlock)您的 iPhone,然后点击“信任(Trust)此计算机(Computer)?”上的信任(Trust)或允许 弹出。
禁用第三方防病毒软件(Antivirus Software)
如果您的计算机上安装了第三方安全软件,请暂时暂停所有保护并检查这是否有助于 iTunes 连接到您的 iPhone。如果是,您必须使用该程序的允许列表来阻止 iTunes 被标记为安全威胁。
更新到最新版本(Latest Version)的 iTunes
将 iTunes 更新到其最新版本是解决导致错误 0XE80000A 的持久性错误、故障和不兼容性的最佳方法。根据您使用的是Microsoft Store还是标准版本的 iTunes,该过程会有所不同。
更新iTunes
的Microsoft Store 版本(Microsoft Store Version)
- 打开微软商店。
- 选择窗口左下角的
库选项。(Library)
- 选择iTunes 旁边
的更新按钮。(Update)
更新iTunes
的标准版本(Standard Version)
- 打开“开始(Start)”菜单,然后从计算机上的程序列表中选择Apple 软件更新(Apple Software Update)。
- 选择(Select)任何可用的 iTunes 更新。
- 选择安装。
更新 Windows 和 iOS
继续安装最新的 Windows 和 iOS 操作系统更新。
更新视窗
- 打开“设置”(Settings)应用并选择“更新(Update)和Security > Windows Update。如果您使用 Windows 11,请在左侧窗格中
选择Windows 更新。(Windows Update)
- 选择检查更新。
- 选择下载并安装。
注意:选择查看(View)可选更新选项,展开驱动程序(Driver)更新,然后安装任何待处理的移动设备驱动程序更新。
更新 iOS
- 打开 iPhone 设置应用程序。
- 选择常规 > 软件更新。
- 点击下载并安装。
卸载并重新安装 iTunes
如果上述修复都没有帮助,您可能正在处理损坏的 iTunes 安装,只有重新安装程序才能修复。在此过程中,您不会丢失任何 iPhone 备份。
- 右键单击(Right-click)开始(Start)菜单并选择应用程序(Apps)和功能(Features)。
- 选择 iTunes > 卸载。
- 通过Microsoft Store(Microsoft Store)或Apple 网站(Apple website)重新安装 iTunes 。我们建议安装Microsoft Store版本,因为它更快、更精简。
iTunes 0xE80000A 错误已修复
尽管具有神秘的性质,但 iTunes 的错误 0xE80000A 很容易解决。只需(Just)按照上述修复程序进行操作,您应该能够成功地将 iPhone 连接到您的 PC。此外,请保持 iTunes、Windows和 iOS 为最新版本,以最大程度地减少今后遇到类似错误的机会。
How to Fix “iTunes Could Not Connect to This iPhone. An Unknown Error Occurred 0xe80000a” in Windows
Do yоu keep running into аn “iTυnes could not connect to this iPhone. An unknown error oсcurred (0xE80000Α)” dіalog in Windows? Read on to learn why that happens and what you can do tо establish a proper connеction between the iTunes software and your iPhone.
iTunes’ error code 0xE80000A can show up while connecting an iPhone to a Windows PC for several reasons. For example, it could be a buggy instance of the iTunes app, corrupt iPhone permissions, or even a worn-out Lightning cable. A similar error can also show up while plugging in an iPad or iPod touch.
Work through the following troubleshooting tips to fix error 0xE80000A in iTunes on Windows 10 and 11.
Restart Apple Mobile Device Service
iTunes uses a background process called “Apple Mobile Device Service” to interact with Apple devices you connect to your Windows computer. Restarting it is a quick way to eliminate random glitches that result in the 0xE80000A error. To do that:
- Press Windows Key + R to open the Run box.
- Type services.msc and press Enter.
- Right-click Apple Mobile Device Service and select Restart.
Fully Quit and Relaunch iTunes
Another way to fix iTunes error 0xE80000A is to force-quit and relaunch iTunes. To do that:
- Right-click the Start button and select Task Manager.
- Select More details to expand the default Task Manager view.
- Under the Processes tab, right-click iTunes and select End task.
- Continue to shut down any stuck iTunes-related processes—e.g., MobileDeviceHelper and Bonjour Service. It’s also a good idea to quit other Apple software like iCloud for Windows.
- Relaunch iTunes and connect your iPhone.
Repair iTunes to Default Settings
If you use the Microsoft Store version of iTunes, try resetting it to its default settings. However, that may cause you to lose various forms of data—e.g., Apple Music downloads. Your iPhone backups will not be affected. If you want to go ahead:
- Right-click the Start button and select Apps and Features.
- Scroll down and select iTunes. In Windows 11, select the More icon (three dots) next to it.
- Select Advanced options.
- Select Terminate to shut down all iTunes processes.
- Select Reset, and then Reset again to confirm.
Run iTunes as an Administrator
Running iTunes as an administrator can fix loads of errors and other issues with the application. To do that, search for iTunes on the Start menu and select Run as administrator.
If that fixes error 0xE80000A, consider setting up iTunes to launch with administrative privileges always.
Restart Your Windows PC
If the above tips didn’t help, try restarting your PC. That should get rid of minor connectivity issues preventing your iPhone from communicating with iTunes. To do that, open the Start menu and select Power > Restart.
Change USB Ports and Cable
Malfunctioning or damaged USB ports also result in iTunes errors, so try connecting your iPhone to a different port on your computer. Avoid USB hubs since they don’t provide sufficient power to devices and cause additional issues.
While you’re at it, closely examine your iPhone’s Lightning cable and make sure it’s not twisted, frayed, or broken. Use a different Lightning or third-party MFi-certified USB cable and check if that makes a difference.
Additionally, you may want to consider checking for and cleaning the Lightning port on your iPhone of any dust or lint. Compressed air (do not stick the can’s nozzle inside) or an interdental brush can help.
Reset Lockdown Folder in iTunes
If the iTunes error 0xe80000A persists, rename the folder that stores the authentication information and security certificates of Apple devices on your computer. That forces iTunes to recreate a new folder and helps rule out corruption issues. To do that:
- Right-click the Start button and select Windows PowerShell (Admin).
- Copy and paste the following command and press Enter:
ren C:\ProgramData\Apple\Lockdown Lockdown.old
- Reconnect and unlock your iPhone. Then, unlock the device and tap Trust or Allow.
Note: If resetting the LockDown folder results in an iTunes 0xE8000003 error, revisit the relevant section above and reset iTunes. If you use the non-Microsoft Store version of iTunes, you must reinstall the app (more on that below).
Reset Location and Privacy Settings
Obsolete trust permissions in iOS also results in error 0xE80000A iTunes. To clear them:
- Open the Settings app and tap General > Transfer or Reset iPhone > Reset.
- Select Reset Location & Privacy.
- Enter your iPhone device passcode and select Reset Settings to confirm.
- Connect your iPhone to your computer.
- Unlock your iPhone and tap Trust or Allow on the “Trust this Computer?” pop-up.
Disable Third-Party Antivirus Software
If you have third-party security software installed on your computer, briefly pause all protection and check if that helps iTunes connect to your iPhone. If yes, you must use the program’s allow list to stop iTunes from being flagged as a security threat.
Update to the Latest Version of iTunes
Updating iTunes to its latest version is the best way to resolve persistent bugs, glitches, and incompatibilities that result in error 0XE80000A. The process differs depending on whether you use the Microsoft Store or the standard version of iTunes.
Update the Microsoft Store Version of iTunes
- Open the Microsoft Store.
- Select the Library option on the lower-left corner of the window.
- Select the Update button next to iTunes.
Update the Standard Version of iTunes
- Open the Start menu and select Apple Software Update from the list of programs on your computer.
- Select any available iTunes updates.
- Select Install.
Update Windows and iOS
Continue by installing the latest Windows and iOS operating system updates.
Update Windows
- Open the Settings app and select Update & Security > Windows Update. If you use Windows 11, select Windows Update on the left pane.
- Select Check for Updates.
- Select Download and Install.
Note: Select the View optional updates option, expand Driver updates, and install any pending mobile device driver updates.
Update iOS
- Open the iPhone Settings app.
- Select General > Software Update.
- Tap Download & Install.
Uninstall and Reinstall iTunes
If none of the fixes above help, you might be dealing with a corrupt iTunes installation that only reinstalling the program can fix. You will not lose any iPhone backups during the process.
- Right-click the Start menu and select Apps and Features.
- Select iTunes > Uninstall.
- Reinstall iTunes via the Microsoft Store or the Apple website. We recommend installing the Microsoft Store version since it’s faster and leaner.
iTunes 0xE80000A Error Fixed
Despite its cryptic nature, iTunes’ error 0xE80000A is fairly straightforward to solve. Just work your way through the fixes above, and you should be able to connect your iPhone successfully to your PC. Also, keep iTunes, Windows, and iOS up-to-date to minimize the chances of running into similar errors going forward.