^(Are)您在 Mac 上更新 Zoom 桌面客户端时^{(updating Zoom’s desktop client on your Mac)}是否遇到“错误^(Error)代码：10004” ？它的出现是由于操作系统（macOS）和Zoom应用程序之间的兼容性和权限相关问题。

本故障排除教程将解释Zoom^(Zoom)更新错误代码 10004背后的原因，以及如何在MacBook、i Mac或Mac mini 上修复该错误。

Zoom出现^{(Shows Up)}10004错误代码^{(Error Code 10004)} 的原因

自动和手动更新过程中出现Zoom^(Zoom)错误代码10004，表明应用程序在更新过程中遇到障碍。可能的原因包括：

与系统软件不兼容^{(System Software)}

您当前的 macOS 版本与^{(current macOS version)}Zoom应用程序不完全兼容。如果您使用的是旧版或测试版系统软件版本，则可能会发生这种情况。例如，已知 macOS 13 Ventura Public Beta 5会在Zoom中触发错误代码 10004 。

解决方案是安装所有待处理的 macOS 更新。如果失败，您必须重新安装Zoom。

Zoom 的版本特定问题

您当前使用的Zoom^(Zoom)版本可能是问题所在。例如，Zoom已正式承认版本 5.11.6 至 12.0，导致错误代码 10004。

为了解决这个问题，请向Zoom提供额外的权限来完成更新过程或删除并安装应用程序的最新副本。

防火墙和一般连接问题^{(General Connectivity Issues)}

macOS防火墙^(Firewall)或第三方防病毒应用程序阻止Zoom连接到Zoom服务器。此外，薄弱或不稳定的互联网可能会导致Zoom^(Zoom)服务器出现连接问题并提示更新失败。

您必须检查防火墙设置以确定可能的障碍或对Wi-fi或以太网^(Ethernet)进行故障排除。

以下各节将考虑上述所有原因，并提供一组合乎逻辑的解决方案来解决。我们建议按照它们出现的顺序关注它们。

安装待处理的^{(Install Pending)}macOS更新^(Updates)并重试^(Retry)

最好先将macOS 更新到最新版本^{(updating macOS to its latest version)}。这应该可以消除系统软件和Zoom应用程序之间已知的兼容性问题，从而有可能立即解决问题。就是这样：

1. 打开Apple菜单并选择“系统设置”^{(System Settings)}。

1. 转至常规 > 软件更新。

1. 选择立即 更新以安装所有挂起的更新。^(Update)

注意：如果您使用的是 macOS Monterey或更早版本，请选择Apple菜单上的“系统^(System) 偏好设置^{(Preferences)}” ，然后选择“软件更新”^{(Software Update)}以更新操作系统。

更新 macOS 后，等待下一次Zoom自动更新启动，检查错误是否再次出现。或者，打开Zoom ，在^(Zoom)Zoom窗口右上角选择您的个人资料肖像，然后选择检查^(Check)更新以启动手动更新。

如果没有待处理的更新，请重新启动 Mac^{(restart your Mac)}。为此，请在Apple菜单上选择^(Apple)“重新启动”^(Restart) ，取消选中“重新登录前重新打开^(Reopen)窗口”旁边的框，然后再次选择“重新启动”^(Restart)。

检查 Mac 的防火墙

接下来，检查macOS 防火墙^{(macOS Firewall)}，以确保Mac上的Zoom应用程序可以不受限制地访问互联网。要做到这一点：

1. 打开“系统设置”^{(System Settings)}应用程序，选择侧边栏上的“网络” ，然后选择^(Network)“防火墙”^(Firewall)。

1. 选择选项按钮。

1. 将 Zoom.us 设置^{(Set Zoom.us)}为允许传入连接，然后选择确定。

如果该应用程序未在 macOS防火墙^(Firewall)中列出，请选择加号^(Plus)图标，从 Mac 的应用程序^{(Applications)}文件夹中添加Zoom.us，然后选择允许^(Allow)传入连接。

注意：在运行 macOS Monterey及更早版本的^(Monterey)Mac上，打开“系统^(System)偏好设置”^{(Preferences)}应用，然后转到“安全^(Security)和Privacy > Firewall来管理您的防火墙偏好设置。

如果您在 Mac 上使用第三方防病毒软件^{(use third-party antivirus software on your Mac)}，请检查其防火墙设置并解除阻止Zoom应用与其服务器通信的任何限制。

检查您的网络连接

在继续之前，请确认^(Confirm)您的互联网连接没有任何问题。重新启动路由器^{(Restarting the router)}是解决持续缓慢和其他随机连接问题^{(persistent slowdowns and other random connectivity issues)}的快速方法。

另外，请查看其他方法来解决 Wi-Fi或以太网连接^{(Ethernet connection)}不稳定的问题^{(other ways to troubleshoot a spotty Wi-Fi)}。

允许 Zoom 完整磁盘访问^{(Allow Zoom Full Disk Access)}您的Mac

如果Mac^(Mac)的防火墙或互联网没有任何问题，请短暂向Zoom桌面客户端提供对^(Zoom)Mac 的^(Mac)完整磁盘访问权限，并检查是否绕过错误代码 10004。

为此，请退出 Zoom，然后：

1. 打开“系统设置”^{(System Settings)}，选择侧边栏上的“隐私^(Privacy)和安全” ，然后选择^(Security)“完全磁盘访问”^{(Full Disk Access)}。

1. 选择应用程序列表下方的 加号图标。^(Plus)

1. 输入您的Mac用户帐户密码以继续。

1. 从 Mac 的应用程序^{(Applications)}文件夹中选择Zoom.us，然后选择打开^(Open)。

1. 启用 Zoom.us 旁边的开关。

注意：在 macOS Monterey及更早版本中，打开系统^(System) 偏好设置^{(Preferences)}并转至安全^(Security)和Privacy > Privacy > Full Disk Access，为Zoom提供全磁盘访问权限。

要阻止Zoom稍后无限制地访问 Mac 的互联网存储，请重新访问“隐私^(Privacy)和安全”^(Security)窗格，选择“完全磁盘访问”^{(Full Disk Access)}，然后关闭Zoom.us旁边的开关。

卸载并重新安装Zoom 应用程序^{(Zoom App)}

如果“错误代码 10004”仍然存在，更新Zoom 的^(Zoom)唯一方法是卸载该程序并从头开始 在Mac上安装其最新版本。^(Mac)

无需像任何普通应用程序一样将 Zoom 移至Mac 的垃圾箱^{(Mac’s Trash)}，而是使用内置卸载程序来删除该程序及其所有残留物。就是这样：

1. 打开Zoom应用程序，然后在菜单栏上 选择Zoom > Uninstall Zoom

1. 选择确定。

1. 输入您的Mac用户帐户密码并选择“确定”。

如果您在打开Zoom时遇到问题，访问卸载程序的另一种方法是：

1. 右键单击macOS 中“应用程序”^{(Applications)}文件夹中的Zoom.us，然后选择“显示包内容”^{(Show Package Contents)}。

1. 转到Contents > Frameworks并双击ZoomUninstaller文件。

卸载Zoom后，打开 Web 浏览器，访问 Zoom 下载中心并下载并安装适用于^{(visit the Zoom Download Center)}Mac的最新版本的Zoom桌面客户端。

如果您使用配备Apple Silicon芯片组的^{(Apple Silicon)}Mac，请确保下载该程序的正确版本。然后，运行下载的文件并按照屏幕上的所有说明进行操作。

提供提升的安装程序权限^{(Provide Elevated Installer Permissions)}并重试^(Retry)

如果Zoom重新安装过程失败，请提供 macOS安装程序^(Installer)完整磁盘访问权限，然后重试。要做到这一点：

1. 访问 Mac 的隐私^(Privacy)和安全^(Security)控制台（macOS Monterey及更早版本中的安全^(Security)和隐私^(Privacy)）并选择“完全磁盘访问”^{(Full Disk Access)}。

1. 打开Finder窗口并选择菜单栏上的 Go > Go

1. 访问以下目录：

/系统/库/核心服务

1. 将^(Drag)安装程序^(Installer)拖放到全磁盘访问^{(Full Disk Access)}控制台中。

1. 输入您的Mac用户帐户密码以验证操作。

安装后尝试再次重新安装Zoom客户端并撤销对 macOS安装程序的^(Installer)完整磁盘访问权限。

修复 Mac 上的缩放错误代码 10004

Zoom更新错误代码 10004 是一个烦人的故障排除问题，因为其复杂的底层性质，您可能必须卸载并重新安装该应用程序才能规避它。您可能还需要在未来的更新中反复修复上述问题，直到Zoom的开发团队提出永久修复方案。如果您的Mac上再次出现该问题，^(Mac)请联系 Zoom 支持^{(Contact Zoom Support)}并报告该问题。

How to Fix Zoom Error Code 10004 on Your Mac

Are you encountering “Error code: 10004” whilе updating Zoom’s desktop client on your Mac? It shows up because of compatibility and permissions-related problems between the operating system—macOS—and the Zoom application.

This troubleshooting tutorial will explain the reasons behind Zoom update error code 10004 and what you can do to fix it on your MacBook, iMac, or Mac mini.

Reasons Why Zoom’s Error Code 10004 Shows Up

Zoom error code 10004 appears during automatic and manual updates, indicating the application has encountered obstacles during the update process. Possible reasons include:

Incompatibility With the System Software

Your current macOS version isn’t fully compatible with the Zoom app. That could happen if you’re using an older or beta system software version. E.g., macOS 13 Ventura Public Beta 5 is known to trigger error code 10004 in Zoom.

The solution is to install all pending macOS updates. If that fails, you must re-install Zoom.

Version-Specific Issues with Zoom

The version of Zoom you’re currently on could be the problem. E.g., Zoom has officially acknowledged versions 5.11.6 through.12.0 to result in error code 10004.

To deal with that, provide Zoom additional permissions to complete the update process or remove and install an up-to-date copy of the application.

Firewall and General Connectivity Issues

The macOS Firewall or a third-party antivirus application is blocking Zoom from connecting to the Zoom servers. Additionally, weak or spotty internet can cause connectivity issues with the Zoom servers and prompt updates to fail.

You must check your firewall settings to identify possible obstructions or troubleshoot your Wi-fi or Ethernet.

The following sections will consider all the reasons above and provide a logical set of solutions to work through. We recommend following them in the order they appear.

Install Pending macOS Updates and Retry

It’s best to kick things off by updating macOS to its latest version. This should eliminate known compatibility issues between the system software and the Zoom app, potentially resolving the problem immediately. Here’s how:

1. Open the Apple menu and select System Settings.

1. Go to General > Software Update.

1. Select Update Now to install all pending updates.

Note: If you’re on macOS Monterey or earlier, select System Preferences on the Apple menu and choose Software Update to update the operating system.

After updating macOS, wait until the next Zoom auto-update kicks in to check if the error recurs. Or, open Zoom, select your profile portrait on the top-right corner of the Zoom window, and choose Check for updates to initiate a manual update.

If there are no pending updates, restart your Mac instead. To do that, select Restart on the Apple menu, uncheck the box next to Reopen windows before logging back in, and select Restart again.

Check Your Mac’s Firewall

Next, check the macOS Firewall to ensure that the Zoom application on your Mac has unrestricted access to the internet. To do that:

1. Open the System Settings app, select Network on the sidebar, and choose Firewall.

1. Select the Options button.

1. Set Zoom.us to Allow incoming connections and select OK.

If the app is not listed within the macOS Firewall, select the Plus icon, add Zoom.us from your Mac’s Applications folder, and select Allow incoming connections.

Note: On a Mac running macOS Monterey and older, open the System Preferences app and go to Security & Privacy > Firewall to manage your firewall preferences.

If you use third-party antivirus software on your Mac, check its firewall settings and lift any restrictions preventing the Zoom app from communicating with its servers.

Check Your Network Connection

Confirm there’s nothing wrong with your internet connection before you move on. Restarting the router is a quick way to resolve persistent slowdowns and other random connectivity issues.

Also, check out other ways to troubleshoot a spotty Wi-Fi or Ethernet connection.

Allow Zoom Full Disk Access to Your Mac

If there’s nothing wrong with the Mac’s firewall or internet, briefly provide the Zoom desktop client full disk access to your Mac and check if that bypasses error code 10004.

To do that, quit Zoom, and then:

1. Open System Settings, select Privacy & Security on the sidebar, and choose Full Disk Access.

1. Select the Plus icon underneath the list of apps.

1. Enter your Mac user account password to proceed.

1. Select Zoom.us from the Mac’s Applications folder and choose Open.

1. Enable the switch next to Zoom.us.

Note: In macOS Monterey and earlier, open System Preferences and go to Security & Privacy > Privacy > Full Disk Access to provide Zoom with full disk access.

To stop Zoom from having unrestricted access to your Mac’s internet storage later, re-visit the Privacy & Security pane, select Full Disk Access, and turn off the switch next to Zoom.us.

Uninstall and Reinstall the Zoom App

If “error code 10004” persists, the only way to update Zoom is to uninstall the program and install its latest version on your Mac from scratch.

Instead of moving Zoom to the Mac’s Trash like any ordinary application, use the built-in uninstaller to remove the program and all its leftovers. Here’s how:

1. Open the Zoom app and select Zoom > Uninstall Zoom on the menu bar.

1. Select OK.

1. Enter your Mac user account password and select OK.

If you have trouble opening Zoom, an alternative way to access the uninstaller is to:

1. Right-click Zoom.us within the Applications folder in macOS and select Show Package Contents.

1. Go to Contents > Frameworks and double-click the ZoomUninstaller file.

After uninstalling Zoom, open your web browser, visit the Zoom Download Center and download and install the latest version of the Zoom desktop client for your Mac.

If you use a Mac with an Apple Silicon chipset, make sure to download the correct version of the program. Then, run the downloaded file and follow all on-screen instructions.

Provide Elevated Installer Permissions and Retry

If the Zoom reinstallation process fails, provide the macOS Installer full disk access permissions and try again. To do that:

1. Visit your Mac’s Privacy & Security console (Security & Privacy in macOS Monterey and older) and select Full Disk Access.

1. Open a Finder window and select Go > Go to Folder on the menu bar.

1. Visit the following directory:

/System/Library/CoreServices

1. Drag and drop Installer into the Full Disk Access console.

1. Enter your Mac user account password to authenticate the action.

Attempt to reinstall the Zoom client again and revoke full disk access permissions to the macOS Installer after installation.

Fix Zoom Error Code 10004 on Mac

Zoom update error code 10004 is an annoying troubleshooting issue, given its complicated underlying nature, and you’ll likely have to uninstall and reinstall the application to circumvent it. You may also have to repeatedly work on the fixes above for future updates until Zoom’s development team comes up with a permanent fix. Contact Zoom Support and report the problem if it recurs on your Mac.

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