作为最受欢迎的流媒体服务之一，您可能（正确地）期望Netflix浏览体验在Apple TV(Apple TVs)上完美。不幸的是，情况并非总是如此，会出现一些常见问题，以阻止Apple用户使用Netflix应用程序流式传输他们喜爱的电视节目和电影。
如果Netflix在(Netflix)Apple TV上冻结，或者如果您的Apple TV出现问题且Netflix无法正常工作，则您需要开始故障排除过程。您可以按照以下步骤解决Apple TV上Netflix应用程序的一些最常见问题。
强制 Netflix 关闭并重新启动(Force Netflix to Close and Restart)
如果您的Netflix应用程序无法连接、加载或以其他方式无法流式传输，请首先尝试最明显的步骤 - 强制关闭应用程序。仅(Just)按下Apple TV遥控器上的(Apple TV)菜单(Menu)按钮是不够的，因为您需要强制Netflix应用程序完全关闭，然后再尝试重新打开它。
这可以帮助更新应用程序、清除缓存，并且对于小问题，可以轻松修复。您无需担心访问任何设置来强制应用程序在Apple TV 上重新启动 — 只需(Apple TV—simply)双击主屏幕按钮（(Home)菜单(Menu)按钮旁边）即可调出Apple TV应用程序切换器。
从这里，在应用程序切换器菜单中选择Netflix ，然后使用(Netflix)Apple TV 遥控器顶部的触摸板向上滑动以强制关闭应用程序。按菜单(Menu)返回您的Apple TV主仪表板，然后再次尝试打开Netflix App。
如果这仍未解决您的Apple TV Netflix App 无法运行的问题，请尝试以下步骤之一。
检查您的网络连接(Check Your Network Connection)
如果Apple TV Netflix流媒体无法正常工作，您可能需要测试Apple TV 的网络连接。这可以确定您的本地网络连接（从Apple TV 到路由器）或更广泛的互联网连接存在的问题。
- 您可以从“设置”(Settings)菜单快速检查Apple TV 网络连接的当前状态。按Apple TV仪表板上的设置图标(Settings icon)以访问此菜单。
- 从这里，进入网络(Network)菜单以查看您当前的网络连接设置。
- 您的网络连接的当前状态将在此处列出。如果您的Apple TV 已断开连接，您可以通过按Wi-Fi选项菜单重新连接。
如果您的连接看起来稳定，但您仍然无法使用Netflix应用进行流式传输，则需要检查您的互联网连接。您可以使用Speedtest等服务在线执行此操作，该服务还提供Apple TV测试应用程序，您可以从App Store安装该应用程序。
检查您的 Apple TV 时区是否正确(Check Your Apple TV Time Zone is Correct)
虽然看起来很奇怪，但您的时区等设置可能会对Netflix等应用产生影响。您的时区是Netflix(Netflix)可以用来确认您实际上在正确的地区并可以访问正确的内容的难题之一。
- 可以肯定的是，您可以在Apple TV 设置中仔细检查当前时区。按Apple TV 仪表板上的(Apple)设置(Settings)图标，然后按 常规(General )选项。
- 滚动到常规菜单的底部，在(General)日期和时间(Date and Time)部分下找到时区(Time Zone)设置。它应该是自动设置的，但您应该能够查看您当前的时区——如果区域不正确，请禁用自动设置(Set Automatically)选项，然后手动设置您的时区。
使用 Google DNS 服务器
您的 ISP 的DNS服务器（用于将 netflix.com 等地址转换为服务器 IP 地址）可能会阻止Netflix App 将内容流式传输到您的Apple TV。如果DNS 中断(DNS outage)有故障，您可能会发现将DNS服务器切换到公共替代服务器可以解决问题。
如果您的互联网连接似乎正常工作，这是一个很好的尝试方法，但您遇到了常见的“Netflix 当前不可用”错误。
- Google 为用户提供了最好的免费公共 DNS 服务器(best free public DNS servers)之一。在Apple(Apple) TV上切换到这些服务器是一个简单的过程，您可以先按Settings > Network > WiFi > Your network name. 在网络的配置菜单中，按配置 DNS(Configure DNS )选项。
- 从配置 DNS(Configure DNS)选项菜单中选择手动。(Manual)
- 使用Apple TV 遥控器，将DNS服务器地址更改为8.8.8.8，然后按下完成(Done )按钮。
您的Apple TV 现在应该设置为Google DNS服务器。如果您的 ISP 的DNS服务器出现故障，切换到Google DNS应该可以解决此问题。或者，您可以改用其他服务，例如OpenDNS。
在 Apple TV 上重新安装 Netflix(Reinstall Netflix on Apple TV)
有时，当Netflix(Netflix)停止工作时，只有全新安装才能解决Apple TV上的问题。删除Netflix应用程序并重新安装它并不是一个奇迹修复，但如果Netflix在(Netflix)Apple TV上冻结，它可能会解决问题。
- 要从Apple(Apple) TV中删除Netflix，请滚动到Apple TV 仪表板上的应用程序。按住遥控器上的触摸板，直到Netflix应用程序图标开始摆动，然后按下播放和暂停(Play and Pause)按钮以调出您的应用程序选项。
- 向下滚动并按Delete以从Apple TV 中删除该应用程序。
- 移除 Netflix 后，前往Apple TV 仪表板上的App Store找到并重新安装Netflix App。
在Apple(Apple) TV上成功重新安装Netflix App 后，您需要重新登录。
检查更新并重新启动 Apple TV(Check for Updates and Restart Your Apple TV)
Apple会定期为其设备（包括Apple TV）发布更新，而开发人员会定期为Netflix等应用程序提供相同的更新。过时的应用程序或设备可能会导致问题 - 更新您的设备并重新启动Apple TV 可以解决这些问题。
- 要检查 Apple TV 上的系统更新，请按(Apple)Apple TV(Apple TV)仪表板上的设置(Settings)图标。在此处，按System > Software Updates。
- 按更新软件(Update Software)选项开始搜索更新。如果检测到任何更新，请按照屏幕上的说明更新您的Apple TV。
- 要确保Netflix应用程序已更新，请检查App Store中的(App Store)Netflix条目。您可以通过按Settings > Apps并启用“自动更新应用程序(Automatically Update Apps)”选项来确保Netflix始终保持更新。(Netflix)
- 完成后，按Settings > System > RestartApple TV 。
充分利用您的 Apple TV(Making the Most of Your Apple TV)
一旦您解决了Apple TV 上Netflix无法正常工作的问题，您应该能够充分利用您的流媒体设备。如果您仍然遇到Netflix问题，您可以get started with Apple TV+Apple的新流媒体服务。
您还可以考虑使用Hulu或Amazon Prime等其他流媒体服务(other streaming services)来修复最新的电影和电视剧。你最喜欢的流媒体平台是哪个？(Which)请在下面的评论中告诉我们。
How to Fix Netflix Not Working on Apple TV
As one of the most popular streaming services available, you might (rightly) expect the Netflix browsing experience to be рerfect on Apple TVs. Unfortunately, that isn’t always the case, with some сommon issues popping up to prevent Apple users from streaming their favorite TV ѕhows and movies using the Netflix aрp.
If Netflix is freezing on Apple TV, or if you’re having problems on your Apple TV with Netflix not working, you’ll need to begin the troubleshooting process. Here are some steps you can follow to fix some of the most common problems with the Netflix app on Apple TV.
Force Netflix to Close and Restart
If your Netflix app isn’t connecting, loading, or otherwise not streaming in some way, try the most obvious step first—force close the app. Just pressing the Menu button on the Apple TV remote isn’t enough here, as you need to force the Netflix app to fully close before you attempt to reopen it.
This can help to fresh the app, clear the cache, and, for minor issues, can be an easy fix. You don’t need to worry about accessing any settings to force an app to restart on an Apple TV—simply double press the Home button (next to the Menu button) to bring up the Apple TV app switcher.
From here, select Netflix in the app switcher menu, then swipe upwards using the touchpad at the top of your Apple TV remote to force close the app. Press Menu to return to your main Apple TV dashboard, then attempt to open the Netflix app again.
If this hasn’t resolved the issue with your Apple TV Netflix app not working, try one of the next steps below.
Check Your Network Connection
If you’re having problems with Apple TV Netflix streaming not working, then you may need to test your Apple TV’s network connection. This could identify problems with your local network connection (from your Apple TV to your router) or with your wider internet connection.
- You can check the current status of your Apple TV’s network connection quickly from the Settings menu. Press the Settings icon on the Apple TV dashboard to access this menu.
- From here, enter the Network menu to view your current network connection settings.
- The current status of your network connection will be listed here. If your Apple TV has disconnected, you’ll be able to reconnect by pressing the Wi-Fi options menu.
If your connection appears stable, but you’re still unable to stream using the Netflix app, you’ll need to check your internet connection. You can do this online using services like Speedtest, which also offers its testing app for Apple TV, which you can install from the App Store.
Check Your Apple TV Time Zone is Correct
While it may seem strange, settings like your time zone can have an impact on apps like Netflix. Your time zone is one piece of the puzzle that Netflix could use to confirm that you’re actually in the correct region and have access to the right content.
- To be sure, you can double-check your current time zone in your Apple TV settings. Press the Settings icon on your Apple TV dashboard, then press the General option.
- Scroll to the bottom of the General menu to find the Time Zone setting under the Date and Time section. It should be set automatically, but you should be able to view your current time zone—if the region is incorrect, disable the Set Automatically option, then set your time zone manually.
Use Google DNS Servers
Your ISP’s DNS servers (used to turn addresses like netflix.com into server IP addresses) could be preventing the Netflix app from streaming content to your Apple TV. If a DNS outage is at fault, you may find that switching DNS servers to a public alternative resolves the problem.
This is a good method to try if your internet connection appears to be working, but you’re stuck with the common “Netflix is currently unavailable” error.
- Google offers one of the best free public DNS servers available for users. It’s an easy process to switch to these servers on Apple TV, and you can start by pressing Settings > Network > WiFi > Your network name. In the configuration menu for your network, press the Configure DNS option.
- Select Manual from the Configure DNS option menu.
- Using your Apple TV remote, change the DNS server address to 8.8.8.8, then press the Done button.
Your Apple TV should now be set to the Google DNS servers. If your ISP’s DNS servers are at fault, switching to Google DNS should fix this problem. Alternatively, you can use another service like OpenDNS instead.
Reinstall Netflix on Apple TV
Sometimes, only a clean and fresh installation can resolve problems on your Apple TV when Netflix stops working. Removing the Netflix app and reinstalling it isn’t a miracle fix, but if Netflix is freezing on Apple TV, it can potentially fix the problem.
- To remove Netflix from your Apple TV, scroll to the app on your Apple TV dashboard. Press and hold the touchpad on your remote until the Netflix app icon starts to wobble, then press the Play and Pause button to bring up your app options.
- Scroll down and press Delete to delete the app from your Apple TV.
- With Netflix removed, head to the App Store on your Apple TV dashboard to locate and reinstall the Netflix app.
You’ll need to sign back into the Netflix app once it’s been successfully reinstalled on your Apple TV.
Check for Updates and Restart Your Apple TV
Apple issues regular updates for its devices, including for the Apple TV, while developers regularly offer the same for apps like Netflix. An outdated app or device can cause problems—updating your device and restarting your Apple TV could fix them.
- To check for system updates on your Apple TV, press the Settings icon on the Apple TV dashboard. From here, press System > Software Updates.
- Press the Update Software option to begin a search for updates. If any updates are detected, follow the on-screen instructions to update your Apple TV.
- To make sure the Netflix app is updated, check the Netflix entry in the App Store. You can make sure that Netflix always remains updated by pressing Settings > Apps and enabling the Automatically Update Apps option.
- Once you’re done, restart your Apple TV by pressing Settings > System > Restart.
Making the Most of Your Apple TV
Once you’ve fixed problems on your Apple TV with Netflix not working, you should be able to make the most out of your streaming device. If you still have Netflix problems, you could get started with Apple TV+, the new streaming service from Apple, instead.
You could also think about other streaming services like Hulu or Amazon Prime to get your fix of the latest movies and TV series. Which is your favorite streaming platform? Let us know in the comments below.
