当Microsoft Outlook无法连接到您的电子邮件服务器时,您将停止接收传入的电子邮件,并且无法从您的终端发送新电子邮件。这种情况会阻止您执行任何与电子邮件相关的任务(prevents you from performing any email-related tasks)。幸运的是,有一些方法可以解决这个问题。
Outlook 在连接到电子邮件服务器时遇到问题(Outlook experiences issues)的部分原因包括应用程序出现小故障、您的 Internet 连接不工作或Outlook数据文件有问题。本指南将提供一些解决方案,以便您的Outlook客户端可以连接到您的电子邮件服务器并获取新电子邮件。
重新启动 Outlook
使用Outlook(Outlook)修复大多数小故障的一种方法是重新启动应用程序。执行此操作时,Outlook会关闭所有功能并重新启动它们。这为每个选项提供了一个新的开始,解决了许多小问题。
重新启动Outlook(Outlook)应用程序时,您不会丢失已保存的工作。
- 选择(Select File)Outlook 左上角的文件。
- 从左侧边栏中选择(Choose)退出。
- 重新打开 Outlook 应用程序。
检查您的互联网连接
Outlook无法连接到您的电子邮件服务器的一个可能原因是您的 Internet 连接有问题。因此,任何依赖连接到互联网的应用程序也将无法运行。
检查您的网络连接是否正常工作的一种快速方法是在您的设备上打开网络浏览器并启动类似Google的网站。如果站点加载,则您的连接正常。
如果站点无法加载,则说明您存在连接问题。您可以自己解决此问题(fix this yourself),也可以寻求互联网服务提供商的帮助。
(Fix Outlook)通过禁用离线模式(Offline Mode)修复 Outlook
Outlook提供了一种离线模式,您可以使用该模式在与 Internet 断开连接时处理电子邮件。但是,如果您启用了此模式,这可能就是该应用无法连接到您的电子邮件服务器的原因。
在这种情况下,请关闭脱机模式,Outlook将重新联机。
- 在您的计算机上打开 Outlook。
- 选择顶部的发送/接收选项卡。
- 选择脱机工作选项。
- 离线工作(Work Offline)按钮将不再有阴影,表示该功能已关闭。
(Resolve Server Error)通过修复Outlook 电子邮件帐户(Outlook Email Account)解决服务器错误
如果您使用Outlook(Outlook)的电子邮件帐户出现问题,则可能会导致应用程序出现故障。幸运的是,Outlook包含一个修复工具,您可以使用它来修复您添加到应用程序中的所有电子邮件帐户。
- 在您的计算机上启动 Outlook。
- 选择(Select File)左上角的文件。
- Choose Account Settings > Account Settings在右侧窗格中选择“账户设置 > 账户设置” 。
- 在电子邮件(Email)选项卡中选择您的电子邮件帐户,然后选择修复(Repair)。
- (Select Repair)在打开的屏幕上选择修复,然后按照屏幕上的说明进行操作。
将您的电子邮件帐户(Your Email Account)重新添加到 Outlook
如果 Outlook无法解决您的电子邮件帐户问题,请(fix the issues with your email account)考虑删除您的帐户并将其重新添加到应用程序。这有助于Outlook与您的电子邮件服务器重新建立连接,从而解决任何连接问题。
您需要您的电子邮件帐户凭据,例如用户名、密码和配置设置,才能将帐户重新添加到Outlook。
- 打开Outlook并选择左上角的文件。(File)
- Choose Account Settings > Account Settings在右侧窗格中选择“帐户设置 > 帐户设置” 。
- 访问数据文件(Data Files)选项卡并选择添加(Add)。
- 选择底部的确定以创建新的Outlook数据文件。
- 打开电子邮件(Email)选项卡,选择您的电子邮件帐户,然后选择删除(Remove)。
- 删除当前电子邮件帐户后,重新添加(Re-add)您的电子邮件帐户。
进入 Outlook 的安全模式(Safe Mode)并禁用加载项(Disable Add-Ins)
Outlook 允许您安装插件以扩展电子邮件客户端的功能。有时,这些加载项会停止工作或导致应用出现其他问题。在这种情况下,您需要禁用有问题的加载项来解决您的 Outlook 问题(resolve your Outlook issues)。
一种方法是在安全模式下打开 Outlook,(open Outlook in safe mode)然后查看应用程序是否连接到您的电子邮件服务器。如果是这样,请以正常模式启动应用程序,禁用所有加载项,然后一次启用一个加载项以找出罪魁祸首。
- 同时按Windows + R打开运行(Run)。
- 在“运行”(Run)框中键入以下内容,然后按Enter。此命令以安全模式启动Outlook : outlook.exe /safe
- 查看Outlook是否以安全模式连接到您的电子邮件服务器。如果是这样,您的加载项可能是罪魁祸首。在这种情况下,请关闭Outlook并以正常模式(非安全模式)重新打开应用程序。
- Select File > 当Outlook重新打开时,选择文件 >选项。(Options)
- 在左侧边栏中选择加载项,然后选择右侧COM 加载项(COM Add-ins)旁边的执行按钮。
- 取消选中除一个以外的所有加载项,然后选择确定。然后,检查Outlook是否连接到电子邮件服务器。
- 保持一次启用一个加载项以查找有问题的加载项。
- 找到罪魁祸首加载项后,通过在列表中选择它并选择Remove来删除该项目。
修复 Outlook 的数据文件
Outlook将您的电子邮件数据保存在应用程序的数据文件中。有时,这些文件会损坏或出现问题,从而导致应用程序的连接问题。如果发生这种情况,请使用Outlook的修复工具来修复数据文件的问题。
首先,找到Outlook 数据文件的位置(location of your Outlook data file)。然后,运行修复工具(run the repair tool)来修复您的文件。
查找 Outlook 的数据文件位置
- 启动Outlook并选择File > Account Settings > Account Settings。
- 打开Data Files选项卡,选择您的数据文件,然后选择Open File Location。
- 请注意文件资源管理器(File Explorer)显示在顶部地址栏中的路径。
运行 Outlook 的数据文件修复工具(Data File Repair Tool)
根据您的Microsoft Office版本,使用下面的适当路径查找 Outlook 的数据文件修复工具:
- Outlook 2019:C:Program Files (x86)Microsoft Office\root\Office16
- Outlook 2016:C:Program Files (x86)Microsoft Office\root\Office16
- Outlook 2013:C:Program Files (x86)Microsoft Office\Office15
- Outlook 2010:C:Program Files (x86)Microsoft Office\Office14
- Outlook 2007:C:Program Files (x86)Microsoft Office\Office12
- 从上面的列表中打开相应的文件夹后,找到并双击SCANPST.exe文件以打开数据文件修复工具。
- 选择浏览(Select Browse)并选择您的Outlook数据文件。
- 选择开始(Start)扫描文件以查找问题。
- 选择修复(Repair)按钮以修复文件中的问题。
(Fix Server Connection)通过更新Outlook修复服务器连接
最后但并非最不重要的一点是,您应该使计算机上的Outlook应用程序保持最新,以便获得最新的错误修复。例如,您的Outlook未连接到服务器问题可能是由应用程序错误引起的,您可以通过安装最新版本的应用程序来修复该错误。
Microsoft可以轻松更新您的所有Office套件应用程序,包括Outlook。这是如何做到这一点的。
- 打开Outlook并选择File > Office Account。
- Choose Update Options > Update在右侧窗格中选择更新选项 > 立即更新。
- 按照屏幕上的说明完成Outlook更新。
毫无问题地将Outlook连接到您的电子邮件(Email Server)服务器(Any Problems)
Outlook必须与您的服务器连接以获取新电子邮件并发送外发邮件。如果您遇到Outlook无法执行此操作的问题,则上述一种或多种方法将修复您的Outlook错误。
一旦Outlook连接到您的服务器,您就可以处理最新的电子邮件、发送新电子邮件以及执行其他与电子邮件相关的任务。
How to Fix Outlook Not Connecting to Server
Whеn Microsoft Outlook fails to connect to your email server, you stop gettіng incoming emails and cаn’t send new emails from уour end. This situation prevents you from performing any email-related tasks. Luckily, there are ways to get around this issue.
Some of the reasons Outlook experiences issues connecting to the email server include a minor glitch with the app, your internet connection isn’t working, or the Outlook data file has a problem. This guide will offer a few solutions so your Outlook client can connect to your email server and fetch new emails.
Restart Outlook
One way to fix most minor glitches with Outlook is to restart the app. When you do this, Outlook turns off all features and restarts them again. This gives each option a fresh start, fixing many minor problems.
You don’t lose your saved work when you restart the Outlook app.
- Select File in Outlook’s top-left corner.
- Choose Exit from the sidebar on the left.
- Reopen the Outlook app.
Check Your Internet Connection
A possible reason Outlook can’t connect to your email server is that your internet connection has problems. As a result, any apps that rely on connecting to the internet will also not function.
A quick way to check if your network connection is working is by opening a web browser on your device and launching a site like Google. If the site loads, your connection is working.
If the site fails to load, you have a connection problem. You can either fix this yourself or seek the help of your internet service provider.
Fix Outlook by Disabling Offline Mode
Outlook offers an offline mode that you can use to work on your emails while being disconnected from the internet. However, if you’ve enabled this mode, that may be why the app fails to connect to your email server.
In this case, turn off the offline mode, and Outlook will be back online.
- Open Outlook on your computer.
- Select the Send/Receive tab at the top.
- Choose the Work Offline option.
- The Work Offline button won’t be shaded anymore, which indicates the feature is turned off.
Resolve Server Error by Repairing Your Outlook Email Account
If your email account with Outlook has problems, that can cause the app to malfunction. Luckily, Outlook includes a repair tool you can use to fix all the email accounts you’ve added to the app.
- Launch Outlook on your computer.
- Select File at the top-left corner.
- Choose Account Settings > Account Settings in the pane on the right.
- Select your email account in the Email tab and choose Repair.
- Select Repair on the screen that opens and follow the on-screen instructions.
Re-Add Your Email Account to Outlook
If Outlook couldn’t fix the issues with your email account, consider removing and re-adding your account to the app. This helps Outlook re-establish a connection with your email server, fixing any connection problems.
You’ll need your email account credentials, like the username, password, and configuration settings to re-add the account to Outlook.
- Open Outlook and select File at the top-left corner.
- Choose Account Settings > Account Settings on the right pane.
- Access the Data Files tab and select Add.
- Select OK at the bottom to create a new Outlook data file.
- Open the Email tab, choose your email account, and select Remove.
- Re-add your email account when you’ve removed the current one.
Enter Outlook’s Safe Mode and Disable Add-Ins
Outlook allows you to install add-ins to extend the functions of the email client. Sometimes, these add-ins stop working or cause other issues with the app. In this case, you’ll need to disable the problematic add-in to resolve your Outlook issues.
One way is to open Outlook in safe mode and see if the app connects to your email server. If it does, launch the app in normal mode, disable all add-ins, and then enable one add-in at a time to find the culprit.
- Open Run by pressing Windows + R at the same time.
- Type the following in the Run box and press Enter. This command launches Outlook in safe mode: outlook.exe /safe
- See if Outlook connects to your email server in safe mode. If it does, your add-ins are likely the culprit. In this case, close Outlook and reopen the app in normal mode (not safe mode).
- Select File > Options when Outlook reopens.
- Choose Add-ins in the left sidebar and select the Go button next to COM Add-ins on the right.
- Uncheck all add-ins except for one and select OK. Then, check if Outlook connects to the email server.
- Keep enabling one add-in at a time to find the problematic one.
- Once you’ve found the culprit add-in, remove that item by selecting it on the list and choosing Remove.
Repair Outlook’s Data File
Outlook saves your email data in the app’s data files. Sometimes, these files become corrupt or problematic, causing the app’s connection problems. If this happens, use Outlook’s repair tool to fix the issues with your data files.
First, find the location of your Outlook data file. Then, run the repair tool to fix your file.
Find Outlook’s Data File Location
- Launch Outlook and select File > Account Settings > Account Settings.
- Open the Data Files tab, select your data file, and choose Open File Location.
- Note the path File Explorer displays in the address bar at the top.
Run Outlook’s Data File Repair Tool
Depending on your version of Microsoft Office, use the appropriate path below to find Outlook’s data file repair tool:
- Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16
- Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16
- Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15
- Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14
- Outlook 2007: C:\Program Files (x86)\Microsoft Office\Office12
- When you’ve opened the appropriate folder from the list above, find and double-click the SCANPST.exe file to open the data file repair tool.
- Select Browse and choose your Outlook data file.
- Select Start to scan your file for issues.
- Choose the Repair button to fix the issues in your file.
Fix Server Connection by Updating Outlook
Last but not least, you should keep the Outlook app up to date on your computer so you have the most recent bug fixes. For example, your Outlook not connecting to the server issue may result from an app bug, which you can fix by installing the latest version of the app.
Microsoft makes it easy to update all your Office suite apps, including Outlook. Here’s how to do that.
- Open Outlook and select File > Office Account.
- Choose Update Options > Update Now on the right pane.
- Follow the on-screen instructions to finish updating Outlook.
Connect Outlook to Your Email Server Without Any Problems
Outlook has to connect with your server to fetch new emails and send outgoing messages. If you’re experiencing a problem where Outlook doesn’t do that, one or more of the above methods will fix your Outlook error.
Once Outlook is connected to your server, you can work on the latest emails, send new emails, and perform other email-related tasks.