Spotify 的网络播放器^{(Spotify’s web player)}让您无需安装应用程序即可收听您喜爱的音乐。各种事情都可能导致 Spotify 的网络播放器无法工作，最常见的是您的网络浏览器的问题。

您可能在网络浏览器中启用了广告拦截器，导致Spotify 无法播放您的音乐^{(Spotify not to play your music)}。您的浏览器的缓存文件可能会导致问题。或者您可能在浏览器中设置了错误的播放设备。当Spotify网络播放器不工作时，这里有一个要检查的事项列表。

在 Spotify 中选择正确的播放设备^{(Choose the Correct Playback Device in Spotify)}

Spotify可让您手动选择播放音乐的设备。确保您已将Spotify设置为使用网络浏览器播放音乐。如果不是这种情况，请更换设备，您的网络播放器将开始工作。

1. 在您的网络浏览器中启动Spotify 网络播放^{(Spotify web player)}器。
2. 选择界面右下角的连接到设备。^{(Connect to a device)}

1. 在播放设备列表中选择您的网络浏览器。

1. Spotify将在您的网络浏览器中播放您的音乐，修复网络播放器无法正常工作的问题。

禁用 Web 浏览器中的广告拦截器^{(Disable the Ad-Blocker in Your Web Browser)}

如果您在网络浏览器中安装了广告拦截器扩展程序，则可能会导致 Spotify 的网络播放器无法加载音乐。广告拦截器通常是各种在线媒体播放问题的原因。

幸运的是，您可以通过禁用浏览器的广告拦截器^{(disabling your browser’s ad-blocker)}来解决这个问题。您可以先暂时禁用扩展程序，看看它是否是罪魁祸首。如果这样可以解决问题，您可以删除广告拦截器或为Spotify禁用它。

下面向您展示如何在Chrome中禁用扩展程序。对于其他 Web 浏览器，这些步骤应该类似。

1. 右键单击 Chrome 右上角的广告拦截器扩展程序，然后选择管理扩展程序^{(Manage extension)}。

1. 关闭切换以禁用您的广告拦截器扩展程序。

1. 关闭并重新打开Chrome，您会发现Spotify网络播放器现在可以正常工作了。

在 Web 浏览器中使用隐身模式^{(Use Incognito Mode in Your Web Browser)}

当您无法使用 Spotify 网络播放器^{(can’t use the Spotify web player)}时，一个值得尝试的选项是使用隐身窗口。当您在此窗口中打开站点时，您的浏览器会将您的浏览历史记录和其他数据与当前会话隔离开来。

这有助于解决由于浏览器数据与 Spotify 的网络播放器的干扰而发生的问题。您可能不想在每次想听音乐时都使用隐身模式，但这种技术至少可以帮助您确定浏览器是否是导致问题的原因。

在 Chrome 中打开隐身窗口

1. 选择Chrome^(Chrome)右上角的三个点。
2. 从菜单中选择新建隐身窗口。^{(New Incognito window)}

1. 在隐身窗口中打开Spotify 的网络播放器。^{(Spotify’s web player)}

在 Firefox 中启动私人窗口

1. 选择Firefox^(Firefox)右上角的汉堡菜单。
2. 从菜单中选择新建私人窗口。^{(New private window)}

1. 启动Spotify 网页版^{(Spotify for the web)}。

在 Edge 中打开 InPrivate 窗口

1. 选择Edge^(Edge)右上角的三个点。
2. 在菜单中选择新建 InPrivate 窗口。^{(New InPrivate window)}

1. 打开Spotify 网络播放器^{(Spotify web player)}。

清除 Web 浏览器的缓存^{(Clear Your Web Browser’s Cache)}

您的浏览器缓存网页和图像以加快您的浏览会话。有时，这些缓存数据会干扰您的在线音乐播放^{(online music players)}器并导致它们无法工作。

清除浏览器的缓存可能有助于解决您的Spotify问题。大多数浏览器都非常容易摆脱缓存文件。

清除缓存时，您不会丢失保存的密码、cookie 和其他站点数据。

清除 Chrome 中的缓存

1. 打开Chrome，在地址栏中输入以下内容，然后按Enter：
   chrome://settings/clearBrowserData
2. 从时间范围^{(Time range)}下拉菜单中选择所有时间，启用^{(All time)}缓存图像和文件^{(Cached images and files)}，取消选择所有其他选项，然后选择底部的清除数据。^{(Clear data)}

清除 Firefox 中的缓存

1. 选择Firefox^(Firefox)右上角的汉堡菜单，然后选择历史记录^(History)>清除最近历史记录^{(Clear recent history)}。
2. 从Time range 中选择Everything以清除下拉菜单，取消选择除Cache之外的所有选项，然后选择底部的OK 。

清除 Edge 中的缓存

1. 打开Edge，在地址栏中输入以下内容，然后按Enter：
   edge://settings/clearBrowserData
2. 从时间范围^{(Time range)}下拉菜单中选择所有时间，选择^{(All time)}缓存图像和文件^{(Cached images and files)}，取消选择所有其他选项，然后选择底部的立即清除。^{(Clear now)}

在 Web 浏览器中启用受保护内容的播放^{(Enable Playback of Protected Content in Your Web Browser)}

当Spotify 的网络播放器不工作^{(Spotify’s web player doesn’t work)}并且您看到一条消息说您需要启用受保护内容的播放时，您必须在浏览器的设置中打开一个选项来解决问题。

您可能只会在使用Google Chrome时遇到此问题，因此以下是在此 Web 浏览器中打开受保护内容播放的方法：

1. 在Chrome的地址栏中输入以下内容并按Enter：
   chrome://settings/content
2. 选择其他内容设置^{(Additional content settings)}>受保护的内容 ID^{(Protected content IDs)}。
3. 打开站点可以播放受保护的内容^{(Sites can play protected content)}和站点可以使用标识符播放受保护的内容^{(Sites can use identifiers to play protected content)}选项。

刷新 DNS 缓存^{(Flush the DNS Cache)}

Spotify和您在浏览器中打开的其他网站使用您的DNS设置来解析域名。如果您的DNS缓存有问题或已损坏，您需要清除此有问题的缓存以修复与站点相关的问题。

幸运的是，您无需删除浏览器或计算机上的其他文件即可清除 DNS 缓存。^{(clear the DNS cache)}以下是在 Windows PC 上执行此操作的方法：

1. 打开开始^(Start)菜单，搜索命令提示符^{(Command Prompt)}，然后在搜索结果中选择命令提示符。^{(Command Prompt)}
2. 在命令提示符^{(Command Prompt)}中键入以下内容，然后按Enter：ipconfig /flushdns

1. 关闭命令提示符窗口。

使用其他网络浏览器^{(Use Another Web Browser)}

如果您的Spotify网络播放器仍然无法工作，那么您的网络浏览器很可能是罪魁祸首。在这种情况下，请尝试在另一个网络浏览器^{(another web browser)}中使用网络播放器，看看是否有效。

例如，如果您使用 Chrome 访问Spotify网络播放器，请切换到Firefox并查看您的播放器是否正常工作。如果您发现网络播放器通过更改浏览器工作，您的浏览器就是罪魁祸首，您需要重置^(reset)或重新安装浏览器^{(reinstall your browser)}。

使用替代 Spotify 客户端^{(Use an Alternative Spotify Client)}

Spotify提供多个客户端让您聆听音乐。如果您发现Spotify的网络播放器无法正常工作，请使用该公司的桌面应用程序来访问您的音乐。

如果您有智能手机或平板电脑，您也可以使用 Spotify 的移动应用程序。这使您可以访问与您的网络播放器相同的音乐库。

解决计算机上的 Spotify Web 播放器问题^{(Troubleshoot Spotify Web Player Problems on Your Computer)}

Spotify 网络播放器的问题^{(Spotify web player’s issues)}通常与您的网络浏览器有关。一旦您摆脱了有问题的缓存文件、调整特定设置并删除了罪魁祸首附加组件，您的网络播放器就会开始正常工作。

我们希望上面的指南可以帮助您解决与Spotify网络播放器相关的所有问题。

How to Fix Spotify Web Player Not Working

Spotify’s web player lets you listen to your favorite music without installing an app. Various things can cause Spotify’s web player not to work, most commonly a problem with your web browser.

You may have enabled an ad blocker in your web browser, causing Spotify not to play your music. Your browser’s cache files could be causing problems. Or you might have the wrong playback device set in your browser. When the Spotify web player isn’t working, here’s a list of things to check.

Choose the Correct Playback Device in Spotify

Spotify lets you manually select the device for playing your music. Make sure you’ve set Spotify to use your web browser for music playback. If this isn’t the case, change the device, and your web player will start working.

1. Launch the Spotify web player in your web browser.
2. Select Connect to a device at the bottom-right corner of the interface.

1. Choose your web browser in the playback device list.

1. Spotify will play your music in your web browser, fixing the web player not working issue.

Disable the Ad-Blocker in Your Web Browser

If you’ve installed an ad-blocker extension in your web browser, that may be causing Spotify’s web player not to load music. Ad-blockers are often the cause of various online media playback issues.

Luckily, you can fix that by disabling your browser’s ad-blocker. You can first temporarily disable the extension to see if it’s the culprit. If that resolves the problem, you can remove the ad blocker or disable it for Spotify.

The following shows you how to disable an extension in Chrome. The steps should be similar for other web browsers.

1. Right-click your ad-blocker extension in Chrome’s top-right corner and choose Manage extension.

1. Turn off the toggle to disable your ad-blocker extension.

1. Close and reopen Chrome, and you’ll find that the Spotify web player now works.

Use Incognito Mode in Your Web Browser

An option worth trying when you can’t use the Spotify web player is to use an incognito window. When you open a site in this window, your browser isolates your browsing history and other data from your current session.

That helps fix issues occurring due to the interference of your browser data with Spotify’s web player. You might not want to use incognito mode every time you want to listen to music, but this technique can at least help you figure out whether your browser is what’s causing the problem.

Open an Incognito Window in Chrome

1. Select the three dots at the top-right corner of Chrome.
2. Choose New Incognito window from the menu.

1. Open Spotify’s web player in the incognito window.

Launch a Private Window in Firefox

1. Select the hamburger menu at the top-right corner of Firefox.
2. Select New private window from the menu.

1. Launch Spotify for the web.

Open an InPrivate Window in Edge

1. Select the three dots at the top-right corner of Edge.
2. Choose New InPrivate window in the menu.

1. Open the Spotify web player.

Clear Your Web Browser’s Cache

Your browser caches web pages and images to speed up your browsing sessions. Sometimes, this cached data interferes with your online music players and causes them not to work.

Clearing your browser’s cache may help resolve your Spotify issue. Most browsers make it extremely easy to get rid of your cache files.

You don’t lose your saved passwords, cookies, and other site data when you clear the cache.

Clear the Cache in Chrome

1. Open Chrome, type the following in the address bar, and press Enter:
   chrome://settings/clearBrowserData
2. Choose All time from the Time range drop-down menu, enable Cached images and files, deselect all other options, and select Clear data at the bottom.

Clear the Cache in Firefox

1. Select the hamburger menu in Firefox’s top-right corner and choose History > Clear recent history.
2. Choose Everything from the Time range to clear the drop-down menu, deselect all options except Cache, and select OK at the bottom.

Clear the Cache in Edge

1. Open Edge, type the following in the address bar, and press Enter:
   edge://settings/clearBrowserData
2. Choose All time from the Time range drop-down menu, select Cached images and files, deselect all other options, and choose Clear now at the bottom.

Enable Playback of Protected Content in Your Web Browser

When Spotify’s web player doesn’t work and you see a message that says you need to enable the playback of protected content, you’ll have to turn on an option in your browser’s settings to fix the issue.

You’ll likely only experience this issue with Google Chrome, so here’s how to turn on the playback of protected content in this web browser:

1. Type the following in Chrome’s address bar and press Enter:
   chrome://settings/content
2. Select Additional content settings > Protected content IDs.
3. Turn on both Sites can play protected content and Sites can use identifiers to play protected content options.

Flush the DNS Cache

Spotify and other sites you open in your browsers use your DNS settings to resolve domain names. If your DNS cache has issues or has gone corrupt, you’ll need to clear this problematic cache to fix your site-related issues.

Fortunately, you can clear the DNS cache without deleting your browser or other files on your machine. Here’s how to do that on a Windows PC:

1. Open the Start menu, search for Command Prompt, and select Command Prompt in the search results.
2. Type the following in Command Prompt and press Enter: ipconfig /flushdns

1. Close the Command Prompt window.

Use Another Web Browser

If your Spotify web player still doesn’t work, chances are your web browser is the culprit. In this case, try using the web player in another web browser and see if that works.

For example, if you use Chrome to access the Spotify web player, switch to Firefox and see if your player works. If you find the web player works by changing the browsers, your browser is the culprit, and you’ll need to either reset or reinstall your browser.

Use an Alternative Spotify Client

Spotify offers multiple clients to let you listen to your music. If you find that Spotify’s web player doesn’t work, use the company’s desktop app to access your music.

You can also use Spotify’s mobile app if you have a smartphone or tablet. This gives you access to the same music library that your web player does.

Troubleshoot Spotify Web Player Problems on Your Computer

Spotify web player’s issues are often linked to your web browser. Once you get rid of the problematic cache files, adjust specific settings, and remove the culprit add-ons, your web player starts working just as it should.

We hope the guide above helps you fix all your issues related to the Spotify web player.

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