您在计算机上尝试玩 Steam 游戏时(error while trying to play a game in Steam)是否遇到云错误?您的Steam(Steam)客户端中很有可能禁用了云同步,从而使应用程序无法确定要加载的游戏保存文件。有几种方法可以解决此问题,我们将向您展示这些方法。
Steam 的云错误(Steam’s cloud error)显示各种消息,从“无法同步”到“Steam 云错误”。发生此错误时,您不应选择玩游戏的选项,因为这样做可能会导致您失去游戏进度。相反,请按照以下方法解决问题并启动游戏。

在 Steam 中重试云同步
当您的云同步(your cloud sync)失败时,要做的第一件事就是让Steam应用程序重新尝试同步您的数据。第一次尝试时,您的同步可能会因各种原因失败,第二次尝试可能会解决该问题。
您可以通过在Steam应用程序的“无法同步”(Sync)窗口中选择“重试同步”(Retry Sync)选项来执行此操作。然后,您的应用程序将开始将您的游戏数据与Steam(Steam)的服务器
同步。
(Resolve Steam Cloud Sync Issues)通过强制关闭(Force Closing)并重新打开应用程序(App)解决 Steam 云同步问题
Steam 的小故障可能会导致您的云错误。在这种情况下,您可以通过强制关闭并重新启动应用程序来(force closing and relaunching the app)解决应用程序的小问题。您可以在Windows和Mac计算机上执行此操作。
在 Windows 上
- 右键单击(Right-click)“开始(Start)”菜单图标并选择“任务管理器”(Task Manager)。
- 右键单击列表中的 Steam,然后选择结束(End)任务。

- 重新打开 Steam 应用程序。
在 macOS 上
- 在Mac(Mac)上同时按Option + Command + Esc键。
- (Select Steam)在列表中选择 Steam ,然后选择“强制退出”(Force Quit)。
- 在 Mac 上重新启动 Steam。
以管理员身份运行 Steam
您收到云错误,因为 Steam 缺乏同步数据所需的权限。您可以通过在Windows PC 上(Windows)以管理员权限运行该应用程序(running the app with administrator privileges)来解决此问题。这允许应用程序进行普通Windows(Windows)用户帐户无法进行的更改。
这些说明仅适用于Windows。您不必在Mac上执行此操作。
- 打开“开始”(Start)菜单,找到Steam,右键单击该应用程序,然后选择“以管理员身份运行(Run)”。

- 在用户帐户控制(User Account Control)提示中选择是(Yes)。
- 尝试在应用程序中同步您的游戏数据。
检查 Steam 是否已关闭
Steam的服务器可能遇到问题,导致平台范围内的中断。这可能会阻止您的Steam客户端与云服务器交换数据,从而导致错误消息。
在这种情况下,请使用Down detector等网站或Twitter上的非官方Steam Status帐户检查Steam是否已关闭。这些站点会告诉您 Steam 的服务器是否已关闭。
如果Steam遇到中断,您必须等到公司修复问题。问题解决后,您的游戏数据将与云端正常同步。
在Steam 客户端(Your Steam Client)中打开云同步(Cloud Sync)
出现Steam(Steam)云错误的一种情况是,如果您在登录Steam帐户但尚未启用云同步的新设备上使用Steam 。这会让应用程序混淆要为您的游戏加载哪个游戏进度文件。
在这种情况下,在您的Steam客户端中启用云同步,您的问题就会得到解决。
- 在您的新设备上打开 Steam。
- 在菜单栏中选择Steam ,然后选择“设置”。(Steam)

- 选择左侧边栏中的
“云”选项卡。(Cloud)
- (Activate Enable Steam Cloud)在右侧激活支持 Steam 云同步的应用程序。

- 选择(Choose OK)底部的“确定”以保存更改。
- 关闭(Close)并重新启动Steam,然后打开您的游戏。
检查您的游戏文件的完整性
您的游戏(Your game’s)文件可能会被更改,从而阻止Steam同步您的游戏数据。在这种情况下,请使用Steam(Steam)客户端验证文件的完整性。
- 打开Steam并访问您的游戏库。
- 右键单击(Right-click)您的游戏并选择属性。

- 选择(Select)左侧边栏中的
“本地文件”(Local Files)选项卡。
- (Choose Verify)选择右侧验证游戏文件的完整性。

修复您的 Steam 库
您的 Steam 游戏库(Your Steam game library)可能已损坏,导致客户端显示错误消息。各种项目(例如病毒或恶意应用程序)都可能导致您的库损坏。
您可以使用 Steam 的内置库修复选项来修复该问题。
- 打开Steam并在菜单栏中
选择Steam > Settings
- 选择左侧边栏中的
“下载”选项卡。(Downloads)
- (Choose Steam Library Folders)选择右侧的Steam 库文件夹。

- 选择游戏库旁边的三个点,然后选择“修复文件夹”(Repair Folder)。

- (Choose Yes)在用户帐户控制提示中(User Account Control)选择是。
- 等待(Wait)Steam修复您的游戏库
。(Steam)
通过关闭防火墙
解决 Steam 的云问题(Cloud Problem)
如果Steam不同步您的文件,则您计算机的防火墙可能会阻止应用程序与云服务器的连接。这会阻止应用程序与云交换数据,从而导致出现各种错误消息。
在这种情况下,请关闭机器的防火墙(turn off your machine’s firewall)并检查Steam是否可以同步您的游戏数据。
在 Windows 上
- 打开“开始”(Start),找到“Windows 安全”(Windows Security),然后启动该应用程序。
- (Select Firewall)在以下屏幕上
选择防火墙和网络保护。
- 选择标有(活动)的网络。

- 禁用Microsoft Defender 防火墙(Microsoft Defender Firewall)开关。

- 在用户帐户控制(User Account Control)提示中选择是(Yes)。
- 打开Steam并尝试同步您的游戏数据。
在 macOS 上
- 打开位于 Mac 左上角的Apple菜单,然后选择(Apple)“系统(System) 偏好设置”(Preferences)。
- (Select Security)在以下屏幕上
选择安全和隐私。(Privacy)
- 打开“防火墙”(Firewall)选项卡并选择底部的挂锁图标。
- 输入 Mac 的管理员用户名和密码。然后,选择解锁(Unlock)。
- 选择关闭防火墙(Turn Off Firewall)按钮。
- 打开Steam并同步您的游戏文件。
解决Windows(Windows)和Mac上 Steam 的“无法同步”云错误
Steam 的云错误可能会阻止您从云端保存或加载游戏进度,从而中断您的游戏体验。(prevent you from saving or loading your game progress)幸运的是,一旦您遵循上述方法,此错误就不会再出现。
修复同步错误后,您的游戏将与 Steam 的云服务器正常同步,从而允许您从设备保存和加载游戏进度。
How to Fix a Steam Cloud Error
Are you getting a cloud error while trying to play a game in Steam on your computer? There’s a good chance cloud sync is disabled in your Steam client, confusing the app as to what save game file to load. There are a few ways to fix this issue, and we’ll show you what those are.
Steam’s cloud error displays various messages, from “Unable to Sync” to “Steam Cloud Error.” You shouldn’t select the option to play your game when this error occurs, as you risk losing your game progress by doing so. Instead, follow the following methods, fix your problem, and launch your game.

Retry Cloud Sync in Steam
When your cloud sync fails, the first thing to do is get the Steam app to retry syncing your data. Your sync may have failed for various reasons on the first attempt, and the second try could resolve the issue.
You can do that by selecting the Retry Sync option on the Unable to Sync window in the Steam app. Your app will then begin synchronizing your game data with Steam’s servers.
Resolve Steam Cloud Sync Issues by Force Closing and Reopening the App
Steam’s minor glitches may be causing your cloud error. In this case, you can resolve your app’s minor problems by force closing and relaunching the app. You can do this on both Windows and Mac computers.
On Windows
- Right-click the Start menu icon and choose Task Manager.
- Right-click Steam on the list and choose End task.

- Reopen the Steam app.
On macOS
- Press the Option + Command + Esc keys simultaneously on your Mac.
- Select Steam on the list and choose Force Quit.
- Restart Steam on your Mac.
Run Steam as Administrator
You get a cloud error because Steam lacks the permissions needed to sync your data. You can fix this by running the app with administrator privileges on your Windows PC. This allows the app to make changes that aren’t possible with a normal Windows user account.
These instructions only apply to Windows. You don’t have to do this on a Mac.
- Open the Start menu, find Steam, right-click the app, and choose Run as administrator.

- Select Yes in the User Account Control prompt.
- Try syncing your game data in the app.
Check if Steam Is Down
Steam’s servers may be experiencing an issue, causing a platform-wide outage. This can prevent your Steam client from exchanging data with the cloud servers, resulting in an error message.
In this case, check if Steam is down using a site like Downdetector or the unofficial Steam Status account on Twitter. These sites will tell you if Steam’s servers are down.
If Steam faces an outage, you’ll have to wait until the company fixes the issue. Once the issue is resolved, your game data will sync fine with the cloud.
Turn On Cloud Sync in Your Steam Client
One scenario where Steam’s cloud error appears is if you’re using Steam on a new device where you’re logged in to your Steam account but haven’t enabled cloud sync. This confuses the app about what game progress file to load for your game.
In this case, enable cloud sync in your Steam client, and your issue will be resolved.
- Open Steam on your new device.
- Select Steam in the menu bar and choose Settings.

- Choose the Cloud tab in the sidebar on the left.
- Activate Enable Steam Cloud synchronization for applications which support it on the right.

- Choose OK at the bottom to save your changes.
- Close and relaunch Steam, then open your game.
Check Your Game Files’ Integrity
Your game’s files may be altered, preventing Steam from syncing your game data. In this case, verify your files’ integrity with the Steam client.
- Open Steam and access your game library.
- Right-click your game and choose Properties.

- Select the Local Files tab in the left sidebar.
- Choose Verify integrity of game files on the right.

Repair Your Steam Library
Your Steam game library may have gone corrupt, causing the client to display an error message. Various items, like a virus or a malicious app, can cause your library to become corrupt.
You can fix that by using Steam’s built-in library repair option.
- Open Steam and select Steam > Settings in the menu bar.
- Select the Downloads tab in the left sidebar.
- Choose Steam Library Folders on the right.

- Select the three dots next to your game library and choose Repair Folder.

- Choose Yes in the User Account Control prompt.
- Wait for Steam to fix your game library.
Fix Steam’s Cloud Problem by Turning Off Your Firewall
If Steam doesn’t sync your files, your computer’s firewall may be blocking the app’s connections to the cloud servers. This prevents the app from exchanging your data with the cloud, resulting in various error messages.
In this case, turn off your machine’s firewall and check if Steam can sync your game data.
On Windows
- Open Start, find Windows Security, and launch the app.
- Select Firewall & network protection on the following screen.
- Choose the network that says (active).

- Disable the Microsoft Defender Firewall toggle.

- Select Yes in the User Account Control prompt.
- Open Steam and try to sync your game data.
On macOS
- Open the Apple menu located in your Mac’s top-left corner and choose System Preferences.
- Select Security & Privacy on the following screen.
- Open the Firewall tab and select the padlock icon at the bottom.
- Type your Mac’s administrator username and password. Then, select Unlock.
- Choose the Turn Off Firewall button.
- Open Steam and sync your game files.
Resolve Steam’s “Unable to Sync” Cloud Error on Windows and Mac
Steam’s cloud error can prevent you from saving or loading your game progress from the cloud, interrupting your gaming experience. Luckily, this error won’t stick around once you’ve followed the above methods.
When your sync error is fixed, your games will sync just fine with Steam’s cloud servers, allowing you to save and load your game progress from your devices.