Zoom 是许多人首选的视频会议应用程序。人们之所以选择它而不是 Skype(choose it over Skype)或其他客户端，是因为Zoom易于使用，而且在大多数情况下，它就像发条一样工作。但是，有时您可能会遇到Zoom崩溃或冻结的情况。
如果在您尝试主持或加入重要的电话会议时Zoom不断崩溃，这可能会令人沮丧。(Zoom)根据用户报告，当您尝试加入会议(join a meeting)或屏幕共享
时， Zoom通常会遇到延迟。(Zoom)
我们整理了一份可能的故障排除解决方案列表，这些解决方案应该可以帮助您修复Zoom崩溃和冻结的问题。在此列表中，您将找到所有设备的故障排除提示，包括智能手机（Android、iOS）和台式机（Windows、macOS）。
检查您的互联网连接
我们列表中的第一个修复可能看起来很明显，但在您执行任何其他操作之前，请检查您的互联网连接是否稳定且正常工作。糟糕的互联网连接可能会导致Zoom(Zoom)和许多其他应用程序出现滞后和崩溃问题。如果您使用的是 Wi-Fi，请确保您的设备离路由器不太远，并且您的网络没有拥塞。
在您测试您的互联网连接并确保它不是您的问题的原因后，您可以继续尝试我们列表中的其他修复。
在线查看 Zoom 服务状态
在对操作系统和Zoom应用程序进行故障排除之前，您需要排除一件事。如果Zoom一直死机、卡顿或卡顿，请先检查Zoom的服务状态。整个Zoom网络可能已关闭，而且您不是唯一遇到问题的人。
要快速检查Zoom服务状态，请访问status.zoom.us，您将在其中看到每个Zoom组件的更新。其中包括Zoom 网站(Zoom Website)、会议室连接器(Conference Room Connector)、Zoom Meetings等。
如果一个或多个组件旁边显示性能下降或维护(Maintenance)中消息，那么这可能是Zoom崩溃或滞后的原因。但是，如果它在页面顶部显示所有(All) 系统可操作(Systems Operational)，那么您应该在其他地方寻找问题。
更新您的 Zoom 应用程序
Zoom经常更新其客户端以修复错误并引入新功能。您在使用Zoom时遇到的问题可能是由软件故障或错误引起的。如果这是许多用户都面临的问题，Zoom可能已经意识到了这个问题并推出了更新来修复它。
通常，您不必手动检查Zoom应用程序的更新，因为它会在启动时自动检查任何可用的更新。但是，如果您怀疑某个错误可能会导致您的Zoom应用出现问题，请尝试将您的Zoom客户端更新到最新版本。
为此，请启动Zoom并在右上角选择您的个人资料图片。然后选择检查(Check)更新。(Updates)如果有可用的最新更新，Zoom会提示您下载。下载并安装更新后，重新启动Zoom并查看是否可以解决您遇到的问题。
重新安装缩放
内部错误、错误，甚至某些Zoom设置也可能是Zoom应用程序出现问题的原因。如果更新您的应用程序无法解决崩溃问题，请尝试完全重新安装Zoom。
首先，从您的设备上卸载您当前的Zoom应用程序。然后下载并安装最新版本。重新启动您的设备并再次运行Zoom。如果是您的旧应用程序导致问题，这应该可以解决Zoom应用程序崩溃问题。
禁用硬件加速
默认情况下，Zoom使用您设备的硬件更有效地执行特定功能。这称为硬件加速(hardware acceleration)。虽然通常启用它是一个很好的功能，但它也可能导致您的软件出现故障，尤其是在使用Zoom视频时。要禁用此功能，请按照以下步骤操作。
- 打开 Zoom 桌面应用程序。
- 在屏幕的右上角，选择齿轮图标以打开设置(Settings)。
- 从左侧的菜单中，选择视频(Video)。
- 向下滚动并选择高级。
- 取消选中使用(Use)硬件加速接收视频旁边的框。Zoom将自动保存更改。
如果禁用硬件加速没有影响，我们建议重新启用它以提高整体缩放(Zoom)性能。
更新您的视频/音频驱动程序
可能导致Zoom视频出现问题的另一件事是网络摄像头或计算机的视频和音频驱动程序过时。如果您不经常更新驱动程序，可能会导致兼容性问题并影响Zoom的整体性能。
通常，将您的 Windows 或 macOS 系统更新到最新版本应该会自动为您更新这些驱动程序(update these drivers)并修复任何可能的问题。
您更新的驱动程序也可能是导致Zoom出现问题的驱动程序。一些Zoom用户报告说，在他们的(Zoom)Windows计算机上回滚摄像头驱动程序使他们的网络摄像头工作顺利，并解决了他们之前在Zoom会议期间遇到的滞后和冻结问题。
要将驱动程序回滚到早期版本，请按照以下步骤操作。
- 在您的 PC 上，使用快捷键(use the shortcut) Windows键 + R 打开“运行”(Run)命令。
- 在命令行中键入 devmgmt.msc 并选择确定。这将打开设备管理器(Device Manager)。
- 在设备管理器(Device Manager)中，向下滚动并选择相机(Cameras)。
- 从列表中选择您的相机，右键单击它并选择属性。
- 打开驱动程序(Driver)选项卡，然后选择回滚驱动程序(Roll Back Driver)。
回滚完成后，重新启动 PC 以使更改生效，并查看这是否会提高Zoom性能。
更改您的视频渲染(Video Rendering)设置
下一个修复适用于在Windows 11或更早版本上运行Zoom的用户。(Zoom)如果您在尝试加入Zoom会议时遇到崩溃问题，则可能是您的默认视频渲染设置导致了问题。这些设置允许您选择要渲染视频的图形 API。默认情况下，它设置为Auto。
以下是如何更改Zoom中的视频渲染方法。
- 在您的 Windows PC 上
打开Zoom应用程序。(Zoom)
- 在右上角，选择齿轮图标以打开设置(Settings)。
- 从菜单中，选择Video > Advanced。
- 在Video Rendering Method下，从下拉菜单中选择Direct3d11而不是Auto。Zoom将自动保存更改。
重新启动 Zoom(Restart Zoom)以使更改生效，看看它是否提高了应用程序的性能。
禁用冲突软件
在正常情况下，Zoom不应干扰您计算机上任何其他应用程序的工作，反之亦然。但是，在后台运行的其他一些应用程序也可能使用您的相机或网络摄像头，这可能会导致Zoom出现问题。在接下来运行Zoom(Zoom)之前尝试关闭任何不需要的程序，看看是否能解决问题。
注意(Pay)信使、聊天应用和其他会议软件。它们很可能是您正在寻找的相互冲突的程序。
在Mac上，您可以使用(Mac)活动监视器(Activity Monitor)停止在后台运行的特定进程。为此，请按照路径Finder > Applications > Utilities > Activity Monitor。然后选择要结束的应用程序和进程并选择停止(Stop)。
在Windows上，您可以使用任务管理器(Task Manager)来执行相同的操作。要打开任务管理器(Task Manager)，请使用快捷键Ctrl + Shift + Esc。然后打开进程(Processes)选项卡，突出显示要停止的应用程序和进程，然后选择结束(End)任务。
检查您的视频/音频源
您可以尝试修复Zoom(Zoom)滞后或崩溃的另一件事是更改您的视频和音频源，即您的相机和麦克风。在此之前，您可以尝试运行另一个视频会议应用程序（例如Google Meet），看看它是否真的是您的音频/视频小工具导致了问题。
您可以在Zoom(Zoom)程序设置中更改视频和音频源。打开“设置”时，首先转到“视频(Video)”选项卡，然后转到“音频(Audio)”选项卡。在每个部分中，您都会找到可用于更改设备的下拉菜单。尝试来回更改它们，看看它是否会影响您的Zoom性能。
如果Zoom不允许您访问设置中的视频(Video)或音频(Audio)部分，或者当您尝试打开它们时，应用程序会意外退出，这可能是连接问题而不是Zoom问题。要解决此问题，请在启动Zoom之前插入外部网络摄像头或耳机。然后您应该能够访问音频和视频设置并在必要时进行更改。
是时候让您的无压力缩放电话回来了(Zoom Calls Back)
希望上述故障排除方法之一对您有用，并且您修复了Zoom崩溃、冻结或滞后问题。如果没有，您可以随时联系Zoom 支持(Zoom Support)团队，向他们详细描述您遇到的问题，然后等待他们回复您并提供解决方案。
How to Fix Zoom Crashing or Freezing
Zoom is the video conferencing app of choice for many. The reason why people choose it over Skype or other clients is that Zoom is easy to use, and most of the time, it works like clockwork. However, sometimes you can experience Zoom crashing or freezing on you.
If Zoom keeps crashing when you’re trying to host or join an important conference call, it can be frustrating. According to user reports, Zoom typically experiences lags when you’re trying to join a meeting or during screen sharing.
We put together a list of possible troubleshooting solutions that should help you fix Zoom crashing and freezing. On this list, you’ll find troubleshooting tips for all the devices, including smartphones (Android, iOS), and desktops (Windows, macOS).
Check Your Internet Connection
The first fix on our list might seem obvious, but before you do anything else, check if your internet connection is stable and working. A poor internet connection can cause lagging and crashing issues on Zoom and many other apps. If you’re using Wi-Fi, make sure your device isn’t too far away from the router and your network isn’t congested.
After you test your internet connection and make sure it’s not the cause of your problems, you can move on to trying other fixes from our list.
Check Zoom Service Status Online
Before troubleshooting your operating system and Zoom app you need to rule out one more thing. If Zoom keeps crashing, freezing, or lagging, check Zoom’s service status first. The whole Zoom network might be down, and you’re not the only one experiencing problems.
To quickly check Zoom service status, go to the status.zoom.us where you’ll see updates for each Zoom component. These include Zoom Website, Conference Room Connector, Zoom Meetings, and more.
If one or more components show a Degraded Performance or Under Maintenance message next to them, then those could be a reason for Zoom crashing or lagging. However, if it says All Systems Operational on top of the page, then you should look for a problem elsewhere.
Update Your Zoom App
Zoom frequently updates their client to fix bugs and introduce new features. The problems you’re experiencing with Zoom might be caused by a software glitch or a bug. If that’s something that many users have faced, Zoom’s probably aware of the issue and has rolled out an update to fix it.
Normally, you don’t have to check for updates for your Zoom app manually, as it checks for any available updates automatically on startup. However, if you suspect a bug might be causing problems with your Zoom app, try updating your Zoom client to the latest version.
To do that, launch Zoom and select your profile picture in the upper-right corner. Then select Check for Updates. If there’s a recent update available, Zoom will prompt you to download it. Once you download and install the update, restart Zoom and see if that fixes the issues you were having.
Reinstall Zoom
Internal errors, bugs, and even certain Zoom settings might also be the cause of your problems with the Zoom app. If updating your app didn’t fix the crashing problem, try to reinstall Zoom completely.
First, uninstall your current Zoom app from your device. Then download and install the latest version. Reboot your device and run Zoom again. If it was your old app causing the issues, this should fix the Zoom app crashing problem.
Disable Hardware Acceleration
By default, Zoom uses your device’s hardware to perform specific functions more efficiently. This is called hardware acceleration. While generally it’s a good function to have enabled, it can also be causing glitches in your software, particularly with Zoom video. To disable this feature, follow the steps below.
- Open the Zoom desktop app.
- In the upper-right corner of the screen, select the gear icon to open Settings.
- From the menu on the left side, select Video.
- Scroll down and select Advanced.
- Uncheck the box next to the Use hardware acceleration for receiving video. Zoom will save changes automatically.
If disabling hardware acceleration didn’t make a difference, we recommend enabling it back to improve overall Zoom performance.
Update Your Video/Audio Drivers
Another thing that could be the cause of problems with your Zoom video is outdated video and audio drivers for your webcam or your computer. If you don’t update drivers frequently, it can cause compatibility issues and take a toll on Zoom’s overall performance.
Normally, updating your Windows or macOS system to the recent version should update these drivers for you automatically and fix any possible issues.
It’s also possible that your updated drivers are the ones causing issues with Zoom. Some Zoom users report that rolling back the camera driver on their Windows computer made their webcam work smoothly and fixed lagging and freezing issues they previously experienced during Zoom meetings.
To roll back your drivers to an earlier version, follow the steps below.
- On your PC, use the shortcut Windows key + R to open the Run command.
- Type devmgmt.msc into the command line and select OK. This will open the Device Manager.
- In the Device Manager, scroll down and select Cameras.
- Select your camera from the list, right-click it and select Properties.
- Open the Driver tab, and select Roll Back Driver.
Once the rollback is finished, restart your PC for the changes to take effect and see if that improves Zoom performance.
Change Your Video Rendering Settings
The next fix is for those users running Zoom on Windows 11 or earlier. If you’re experiencing a crashing issue when trying to join Zoom meetings, it could be your default video rendering settings causing the problem. These settings allow you to choose what graphics API to render the video. By default, it’s set to Auto.
Here’s how to change the video rendering method in Zoom.
- Open the Zoom app on your Windows PC.
- In the upper-right corner, select the gear icon to open Settings.
- From the menu, select Video > Advanced.
- Under Video Rendering Method, from the drop-down menu select Direct3d11 instead of Auto. Zoom will then automatically save the changes.
Restart Zoom for the changes to take effect and see if it improves the app’s performance.
Disable Conflicting Software
Under normal circumstances, Zoom shouldn’t interfere with the work of any other apps on your computer and vice versa. However, it’s possible that some other app running in the background that also uses your camera or webcam is causing issues with Zoom. Try closing any programs that you don’t need before you run Zoom next and see if that fixes the problem.
Pay attention to messengers, chat apps, and other conference software. They’re most likely the conflicting programs you’re looking for.
On Mac, you can stop specific processes running in the background using the Activity Monitor. To do that, follow the path Finder > Applications > Utilities > Activity Monitor. Then choose the apps and processes that you want to end and select Stop.
On Windows, you can use the Task Manager to do the same. To open Task Manager, use the shortcut Ctrl + Shift + Esc. Then open the Processes tab, highlight the apps and processes that you want to stop, and select End task.
Check Your Video/Audio Source
One more thing you can try to fix Zoom lagging or crashing is changing your video and audio source, i.e. your camera and microphone. Before doing it, you can try running another video conference app like Google Meet to see if it’s actually your audio/video gadgets causing issues.
You can change your video and audio source in Zoom program settings. When you open Settings, first go to the Video tab, then the Audio tab. In each section, you’ll find drop-down menus you can use to change devices. Try changing them back and forth to see if it affects your Zoom performance.
If Zoom doesn’t let you access Video or Audio sections in settings, or when you try to open them, the app quits unexpectedly, it’s likely a connectivity problem rather than a Zoom issue. To fix it, plug your external webcam or headphones in before launching Zoom. Then you should be able to access audio and video settings and change them when necessary.
Time to Get Your Stress-Free Zoom Calls Back
Hopefully, one of the troubleshooting methods mentioned above worked for you and you fixed Zoom crashing, freezing, or lagging issues. If you didn’t, you can always contact the Zoom Support team, give them a detailed description of the problems you’ve been having, and wait for them to get back to you with the solution.
