BSOD(蓝屏(Blue Screen)死机(Death))错误的数量超出了我们的计算范围,但其中一些会比其他错误出现的频率和报复性更高。
WHEA(Windows 硬件错误架构(Windows Hardware Error Architecture))无法纠正的错误是那些不受欢迎的访问者之一,解决起来可能会非常令人沮丧,但通过一些系统的调查,您可以尽快找到问题的根源并排除您的 PC 故障。
什么是 WHEA?
如上所述,WHEA是Windows Hardware Error Architecture的缩写。它是一个内置于Windows中的软件系统,可让操作系统与硬件进行通信,并在出现问题时解释来自该硬件的错误。
WHEA通过标准化的报告格式和内容以及大量技术细节,让计算机记录和组织硬件中的错误。当然,这些对普通用户都没有帮助。
您需要从所有这些中获取的最重要的信息是,当您的计算机的物理硬件报告错误时会发生WHEA错误,然后WHEA会检测到该错误。
在无法纠正的BSOD的情况下,错误非常严重,以至于计算机必须停止以保护您的数据和硬件。现在我们已经清楚地了解了这个BSOD是什么以及它发生的原因,让我们看看您可以采取哪些步骤来尝试修复它。
使用安全模式更新或回滚驱动程序(Roll Back Drivers Using Safe Mode)
如果幸运的话,“硬件”错误实际上是驱动程序错误的结果。因此,您可以尝试启动到安全模式(Safe Mode),该模式会加载基本的安全驱动程序,然后回滚为您的主要硬件组件安装的最后一个驱动程序。
查看如何以安全模式重新启动 Windows,以防您不知道如何以及如何在 Windows 10 中回滚驱动程序(How To Roll Back A Driver In Windows 10),了解此修复所需的步骤顺序。
(Turn)在Windows(Windows)更新上调转时钟
Windows 10最糟糕的事情之一是每次重大更新都像是掷骰子。带着一台正常工作的电脑上床睡觉并不少见,但由于隔夜更新,醒来时电脑坏了。
虽然不能保证您的最新更新与您的新硬件错误有关,但您可以卸载 Windows 更新(uninstall Windows updates)以查看问题是否会消失。如果是这样,那么您应该在再次更新之前等待Microsoft的修复。(Microsoft)
测试你的内存
此蓝屏死机(BSOD)的一个常见原因是存在一个或多个故障RAM模块。如果错误看似随机且断断续续,则这种情况尤其可能发生。这是因为在您每次使用计算机或在相同工作负载下重复时,不会要求发生故障的特定内存模块存储数据。
好消息是您可以以系统的方式测试您的RAM,以保证发现任何已损坏的内存芯片。
阅读如何诊断、检查和测试坏内存(How to Diagnose, Check, and Test for Bad Memory),了解检测坏内存所需的确切信息。
撤消超频和其他模组
如果您的计算机已被修改或在设置方面超出规格,您的第一步应该是撤消它。确切的方法因一台计算机而异,但通常您会在启动时按键盘快捷键进入 BIOS 。(enter the BIOS)具体的键盘快捷键将在您的主板手册中详细说明。
进入BIOS后,只需选择将BIOS重置为默认值的选项,然后重新启动。有时,您的硬件问题可能会阻止您启动进入BIOS以重置设置。您可能被迫手动重置BIOS。某些主板具有可用于重置BIOS设置的物理按钮或开关。
作为最后的手段,您可以考虑在拔下计算机的情况下卸下CMOS电池(板上的圆形电池)。这将使BIOS失去其设置,然后您可以在一两分钟后更换电池并尝试再次启动。
禁用性能增强(Performance Enhancing)功能
虽然这不是最终解决方案,但现代CPU(CPUs)中的内置涡轮增压模式似乎会导致此错误,很可能是因为它们将其推到了其他硬件仍应支持该性能水平的地步。
如果在BIOS(BIOS)中关闭处理器的自动加速模式会使错误消失,这表明另一个组件没有承受更高性能水平的压力。
检查您的计算机(Computer)是否存在冷却问题(Cooling Issues)或组件损坏
对于WHEA无法纠正的错误,值得打开您的计算机并对其进行良好检查。检查每个连接器是否正确插入。确保电缆或组件没有明显损坏。注意膨胀的电容器或其他任何看起来不合适的东西。
虽然大多数物理硬件损坏是肉眼看不到的,但有时您可以清楚地看到它。如果某个组件看起来已损坏,则需要让专业人员对其进行检查。
在关闭机盖的情况下启动计算机并检查每个风扇是否正常旋转。有没有散热片松动?需要检查不旋转的风扇以查看其电源连接是否良好。如果风扇发生故障,则需要更换。
确保您的 CPU(Make Sure Your CPU)、GPU和RAM连接正确
在某些情况下,主要组件之间的不良连接是硬件错误的罪魁祸首。最简单的检查方法是移除并重新安装这些组件。这意味着将您的GPU、CPU和RAM从插槽中取出,然后将它们正确放回。
这对于您的显卡或RAM来说很简单,但对于您的CPU来说就比较棘手了。要卸下CPU并重新安装,您需要卸下散热器。每当您卸下CPU散热器时,都需要清洁CPU的顶部和散热器的底部。然后涂上新的导热膏,然后再将它们重新组合在一起。
寻找显示特定(Look)CPU过程的教学视频,或让经验丰富的技术人员为您完成。由于在此过程中可能会损坏CPU,因此我们不建议在没有帮助的情况下尝试。
击败蓝屏死机
被BSOD 弄得措手不及(BSOD),尤其是当它表明您的宝贵硬件组件之一坏了时。虽然上述提示可能有助于解决WHEA无法纠正的错误,但没有人能提供一份适用于所有人的详尽修复列表。
如果您已经尝试了本文中最可能的解决方案,但仍然无法解决问题,那么是时候进行更多的侦探工作了。一个很好的起点是我们的 Windows 10 蓝屏死机故障排除指南(Blue Screen of Death Troubleshooting Guide for Windows 10),它将为您提供处理任何类型的BSOD所需的侦查能力。
How to Fix a WHEA Uncorrectable Error BSOD
There are as many BSOD (Blue Scrеen of Death) errors than we can cоunt, yet some of them will show up with more frequency and νengeance than others.
The WHEA (Windows Hardware Error Architecture) uncorrectable error is one of those unwelcome visitors and can be incredibly frustrating to solve, but with some systematic sleuthing you can track down the source of the problem and troubleshoot your PC sooner rather than later.
What Is WHEA?
As mentioned above, WHEA is short for Windows Hardware Error Architecture. It’s a software system built into Windows that lets the operating system communicate with hardware and interpret errors from that hardware when things go wrong.
WHEA lets the computer log and organize errors from your hardware, with standardized report formatting and content and plenty of technical detail. Of course, none of this is helpful to the average user.
The most important bit of information you need to take from all of this is that a WHEA error happens when the physical hardware of your computer reports an error, which is then detected by WHEA.
In the case of the uncorrectable BSOD, the error is so serious that the computer has to stop in order to protect your data and hardware. Now that we have a clear idea of what this BSOD is and why it happens, let’s look at some steps you can take to try and fix it.
Update or Roll Back Drivers Using Safe Mode
If you’re lucky, the “hardware” error is actually the result of faulty drivers. So you can try booting into Safe Mode, which loads basic safe drivers and then roll back the last drivers that were installed for your major hardware components.
Check out How to Restart Windows in Safe Mode in case you don’t know how and also How To Roll Back A Driver In Windows 10 for the sequence of steps you need for this fix.
Turn Back the Clock on Windows Updates
One of the worst things about Windows 10 is that every major update feels like a roll of the dice. It’s not that uncommon to go to bed with a working computer, but wake up to a broken one thanks to an overnight update.
While there’s no guarantee that your latest update is related to your new hardware error, you can uninstall Windows updates to see if that makes the issue go away. If it does, then you should wait for a fix from Microsoft before updating again.
Test Your RAM
One common reason for this BSOD is the presence of one or more faulty RAM modules. This is particularly likely if the error is seemingly random and intermittent. That’s because the specific memory module that’s failed won’t be asked to store data every time you use your computer or repeatedly under the same workload.
The good news is that you can test your RAM in a systematic way that’s guaranteed to uncover any memory chips that have gone bad.
Read How to Diagnose, Check, and Test for Bad Memory for the exact info you need to detect bad memory.
Undo Overclocking and Other Mods
If you have a computer that’s been modified or is running out of spec in terms of its settings, your first step should be to undo that. The exact method will vary from one computer to the next, but generally you’ll enter the BIOS by pressing a keyboard shortcut at boot. The specific keyboard shortcut will be detailed in your motherboard’s manual.
Once in the BIOS, simply select the option to reset the BIOS to default and then reboot. Sometimes an issue with your hardware may prevent you from booting into the BIOS to reset the settings. You may be forced to manually reset your BIOS. Some motherboards have a physical button or switch that you can use to reset BIOS settings.
As a last resort, you might consider removing the CMOS battery (a circular battery cell on the board) with the computer unplugged. This will make the BIOS lose its settings and you can then replace the battery after a minute or two and attempt another boot.
Disable Performance Enhancing Features
While this is not a final fix, it seems that the built-in turbo modes in modern CPUs can cause this error, most likely because they push it past a point where other hardware should have still supported that performance level.
If turning off your processor’s automatic turbo mode in the BIOS makes the error go away, that’s a clue that another component isn’t taking the strain of those higher performance levels.
Check Your Computer for Cooling Issues or Damaged Components
With a WHEA uncorrectable error it’s worth cracking open your computer and giving it a good inspection. Check that every connector is properly inserted. Make sure that there’s no obvious damage on cabling or components. Look out for swollen capacitors or anything else that looks out of place.
While most physical hardware damage is invisible to the naked eye, sometimes it’s something you can see as plainly. If a component looks damaged, you’ll need to get it checked out by a professional.
Start your computer up with the cover off and check that every fan is spinning properly. Are any heatsinks loose? Fans that are not spinning need to be checked to see if their power connection is good. If a fan has failed, it needs to be replaced.
Make Sure Your CPU, GPU and RAM are Connected Properly
In some cases, a bad connection between major components is to blame for hardware errors. The simplest way to check for this, is to remove and reseat these components. That means taking your GPU, CPU and RAM out of their sockets and then putting them back properly.
This is simple enough when it comes to your graphics card or RAM, but it’s trickier with your CPU. To remove the CPU and reseat it, you need to remove the heatsink. Whenever you remove your CPU heatsink, you need to clean off both the top of the CPU and the bottom of the heatsink. Then apply new thermal paste before putting it all back together.
Look for an instructional video showing the process for your particular CPU or get an experienced technician to do it for you. Since you can damage the CPU during this process, we don’t recommend trying it without help.
Beating the BSODs
Being blindsided by a BSOD is never fun, especially when it suggests that one of your precious hardware components has gone bad. While the tips above are likely to help resolve a WHEA uncorrectable error, no one can ever provide an exhaustive list of fixes that will work for everyone.
If you’ve tried the most likely solutions in this article and still can’t get to the bottom of the issue, it’s time for more detective work. A good place to start is our Blue Screen of Death Troubleshooting Guide for Windows 10, which will equip you with the sleuthing abilities you need to handle any type of BSOD.