(Microsoft Outlook’s disconnected error)当应用程序无法连接到 Internet 或您的电子邮件服务器时,会出现Microsoft Outlook 的断开连接错误。这通常发生在您使用离线模式或您的互联网连接不工作时。我们将向您展示一些解决错误的方法。
一些修复包括禁用离线模式、确保您的 Internet 连接正常以及关闭 Outlook 有问题的加载项。
(Fix Outlook)通过禁用离线模式(Offline Mode)修复 Outlook
Outlook客户端的离线模式允许您在与 Internet 断开连接的情况下处理电子邮件。如果您启用了此模式,这可能就是Outlook无法建立连接的原因。
您可以通过禁用离线模式来解决此问题。
- 选择Outlook(Outlook)窗口
顶部的发送/接收选项卡。
- 选择脱机工作选项。
- Outlook将连接到您的电子邮件服务器。
确保您的互联网正常工作
如果禁用脱机模式后Outlook未连接到您的电子邮件服务器,则您的 Internet 连接可能遇到问题。这可能会导致应用显示断开连接的消息。
要解决此问题,请通过在您的计算机上启动网络浏览器并打开类似Google(Google)的网站来检查您的互联网是否正常工作。如果网站加载,您的互联网正在运行。在这种情况下,请继续阅读以了解更多修复。
如果您的浏览器无法加载该站点,则表示您有网络连接问题。在这种情况下,请尝试自行解决问题(fix the issue yourself)或联系您的互联网服务提供商寻求帮助。
在网络上访问您的电子邮件
您的电子邮件服务器可能有问题,导致Outlook无法建立连接。在这种情况下,请尝试使用其他方法访问您的邮箱,看看是否可行。
例如,前往Outlook 网页版(Outlook for the web)并尝试在那里访问您的Outlook帐户。同样,前往Gmail 网站(Gmail site)并检查您是否可以在那里访问您的Gmail电子邮件。
如果您无法在网络上访问您的电子邮件,则您的电子邮件提供商遇到了问题。您可以联系他们并寻求帮助。
重新启动您的Windows PC 以修复Outlook 断开连接错误(Outlook Disconnected Error)
您的 PC 的小故障可能会导致Outlook无法与您的电子邮件服务器建立连接。您可以通过重新启动 PC(giving your PC a reboot)来解决大多数临时问题。
在你这样做之前,保存你未保存的工作,这样你就不会丢失任何东西。
- 打开开始(Start)菜单并选择电源(Power)图标。
- 从电源菜单中选择重新启动。
更新 Microsoft Outlook
Outlook 的应用程序错误可能是导致断开连接错误的原因。您可以通过将应用程序更新到最新版本(updating your app to the latest version)来解决大部分错误。
Microsoft为您的所有(Microsoft)Office应用程序(包括Outlook )提供免费更新。
- 打开Outlook并选择左上角的
文件。(File)
- (Choose Office Account)从左侧边栏中
选择 Office 帐户。
- 在右侧窗格中选择更新(Update) 选项(Options)>立即更新。(Update)
- 等待(Wait)Outlook查找并安装更新
。
- 关闭并重新启动 Outlook。
关闭 Windows 防火墙
Windows 的内置防火墙通过阻止各种可疑活动来确保您的计算机免受基于网络的威胁。该工具可能错误地将Outlook识别为潜在威胁,导致应用无法连接到 Internet。
您可以通过暂时禁用 PC 的防火墙(disabling your PC’s firewall)来验证是否是这种情况。
- 打开“开始(Start)”菜单,搜索Windows Security,然后在搜索结果中选择该应用。
- 选择防火墙(Choose Firewall)和网络保护。
- 选择(Select)显示活动的网络类型。
- (Toggle)关闭Microsoft Defender 防火墙(Microsoft Defender Firewall)选项。
- 在用户帐户控制(User Account Control)提示
中选择是。(Yes)
如果Outlook现在连接到您的电子邮件服务器,请将应用程序添加到您的防火墙排除列表中(add the app to your firewall exclusion list)。
关闭 Outlook 的加载项
Outlook支持外部加载项,使您可以充分利用此电子邮件客户端。有时,这些已安装的附加组件中的一个或多个会损坏或出现问题,从而导致您的电子邮件出现问题。
您的断开连接错误可能是由损坏的加载项引起的。在这种情况下,请禁用所有Outlook加载项并一次启用一个加载项以找出罪魁祸首。
- 启动 Outlook(Start Outlook)并选择左上角的
文件。(File)
- (Choose)从左侧边栏中
选择选项。
- 从左侧边栏中选择加载项,然后在右侧窗格中选择COM 加载项(COM Add-ins)旁边的执行。
- 取消选中所有加载项并选择确定。
- 检查Outlook是否连接到您的邮件服务器。如果是这样,请返回COM 加载项(COM Add-ins)框并启用一个加载项。继续这样做,直到Outlook停止连接到您的电子邮件服务器。
- 您可以通过在列表中选择它并选择删除(Remove)来删除有问题的加载项。
创建(Create)和使用(Use)新的Outlook 配置文件(New Outlook Profile)
损坏(corrupt Outlook profile)的Outlook 配置文件可能会导致应用出现许多问题,包括阻止应用的 Internet 连接。在这种情况下,您可以创建一个新的配置文件并将您的电子邮件帐户添加到其中。这应该可以解决您的断开连接错误。
- 启动Outlook并选择File > Info。
- Choose Account Settings > Manage Profiles选择右侧的
账户设置 > 管理配置文件。
- 选择 Show Profiles(Select Show Profiles),然后选择Add。
- 在配置文件名称(Profile Name)字段中输入新配置文件的名称,然后选择确定。
- 在“添加帐户(Add Account)”窗口
中将您的电子邮件帐户添加到新创建的配置文件中。
- 选择始终(Always)使用此配置文件下拉菜单并选择您新创建的配置文件。
- 选择应用,然后选择确定。
- 退出并重新打开 Outlook。
修复 Outlook 应用程序
如果 Outlook 的断开连接错误仍然存在,则应用程序的核心文件可能存在问题。解决此问题的一种方法是使用Office修复工具来修复所有Office应用程序的损坏文件。
此修复工具包含在您的Outlook安装中,因此您无需下载或安装它。
- 打开 Windows PC 上的控制面板(Open Control Panel on your Windows PC)。
- 选择卸载程序。
- 在列表中选择您的Office版本,然后选择顶部的更改。(Change)
- 在用户帐户控制(User Account Control)提示
中选择是。(Yes)
- 启用快速修复(Quick Repair)选项并选择修复(Repair)。然后,按照屏幕上的说明进行操作。
- 如果您的问题仍然存在,请尝试工具中的“在线修复(Online Repair)”选项。
将断开连接的 Outlook 应用程序(Disconnected Outlook App)连接到您的电子邮件服务器(Email Server)
由于多种原因,您的MS Outlook应用程序无法连接到您的电子邮件服务器。一旦您在 Outlook 应用程序和 Windows PC 上解决了这些问题(fixed those issues in the Outlook app),该(Windows)应用程序将建立连接并允许您发送和接收电子邮件。
我们希望该指南可以帮助您做到这一点。
How to Fix the Outlook Disconnected Error on Windows
Microsoft Outlook’s disconnected error appears when the app can’t connect to the internet or your email server. This usually happens when you’re using offline mode or your internet connection isn’t working. We’ll show you a few ways to resolve the error.
Some fixes include disabling offline mode, ensuring your internet connection is working, and turning off Outlook’s problematic add-ins.
Fix Outlook by Disabling Offline Mode
The Outlook client’s offline mode allows you to work on your emails while being disconnected from the internet. If you’ve enabled this mode, that may be why Outlook can’t establish a connection.
You can resolve the issue by disabling the offline mode.
- Select the Send/Receive tab at the top of the Outlook window.
- Select the Work Offline option.
- Outlook will connect to your email server.
Make Sure Your Internet Is Working
If Outlook doesn’t connect to your email server after disabling offline mode, your internet connection may be facing issues. This can cause the app to display a disconnected message.
To fix that, check if your internet is working by launching a web browser on your computer and opening a site like Google. If the site loads, your internet is working. In this case, read on to learn more fixes.
If your browser fails to load the site, you have network connectivity issues. In this case, try to fix the issue yourself or reach out to your internet service provider for help.
Access Your Emails on the Web
It’s possible your email server has a problem, causing Outlook not to establish a connection. In this case, try to access your mailbox using an alternate method and see if that works.
For example, head over to Outlook for the web and try to access your Outlook account there. Similarly, head to the Gmail site and check if you can access your Gmail emails there.
If you can’t access your emails on the web, your email provider is experiencing problems. You can reach out to them and seek help.
Restart Your Windows PC to Fix the Outlook Disconnected Error
Your PC’s minor glitches can cause Outlook not to make a connection with your email server. You can resolve most temporary issues by giving your PC a reboot.
Before you do that, save your unsaved work, so you don’t lose anything.
- Open the Start menu and select the Power icon.
- Choose Restart from the Power menu.
Update Microsoft Outlook
Outlook’s app bugs can be the cause of the disconnected error. You can resolve most of these bugs by updating your app to the latest version.
Microsoft offers free updates for all your Office apps, including Outlook.
- Open Outlook and select File at the top-left corner.
- Choose Office Account from the sidebar on the left.
- Select Update Options > Update Now in the pane on the right.
- Wait for Outlook to find and install the updates.
- Close and relaunch Outlook.
Turn Off the Windows Firewall
Windows’ built-in firewall ensures your computer is safe from network-based threats by blocking various suspicious activities. The tool may have mistakenly recognized Outlook as a potential threat, causing the app not to connect to the internet.
You can verify if that’s the case by temporarily disabling your PC’s firewall.
- Open the Start menu, search for Windows Security, and select that app in the search results.
- Choose Firewall & network protection.
- Select the network type that says active.
- Toggle off the Microsoft Defender Firewall option.
- Select Yes in the User Account Control prompt.
If Outlook now connects to your email server, add the app to your firewall exclusion list.
Turn Off Outlook’s Add-Ins
Outlook supports external add-ins to allow you to get more out of this email client. Sometimes, one or more of these installed add-ons become corrupt or problematic, causing issues with your emails.
Your disconnected error may have resulted from a corrupt add-in. In this case, disable all your Outlook add-ins and enable one add-in at a time to find the culprit.
- Start Outlook and select File at the top-left corner.
- Choose Options from the sidebar on the left.
- Select Add-ins from the left sidebar and choose Go next to COM Add-ins on the right pane.
- Uncheck all add-ins and select OK.
- Check if Outlook connects to your mail server. If it does, head back to the COM Add-ins box and enable one add-in. Keep doing this until Outlook stops connecting to your email server.
- You can delete the problematic add-in by choosing it on the list and selecting Remove.
Create and Use a New Outlook Profile
A corrupt Outlook profile can cause many issues with the app, including blocking the app’s internet connection. In this case, you can create a new profile and add your email account to it. This should resolve your disconnected error.
- Launch Outlook and select File > Info.
- Choose Account Settings > Manage Profiles on the right.
- Select Show Profiles followed by Add.
- Enter a name for your new profile in the Profile Name field and select OK.
- Add your email account to the newly created profile on the Add Account window.
- Select the Always use this profile drop-down menu and choose your newly created profile.
- Select Apply followed by OK.
- Quit and reopen Outlook.
Repair the Outlook Application
If Outlook’s disconnected error persists, the app’s core files might be problematic. One way to fix that is to use the Office repair tool to repair all your Office apps’ corrupt files.
This repair tool is included with your Outlook installation, so you don’t have to download or install it.
- Open Control Panel on your Windows PC.
- Select Uninstall a program.
- Choose your Office version on the list and select Change at the top.
- Select Yes in the User Account Control prompt.
- Enable the Quick Repair option and select Repair. Then, follow the on-screen instructions.
- If your problem persists, try the Online Repair option in the tool.
Connect a Disconnected Outlook App to Your Email Server
Your MS Outlook app fails to connect to your email server for many reasons. Once you’ve fixed those issues in the Outlook app as well as on your Windows PC, the app will establish a connection and allow you to send and receive emails.
We hope the guide helps you do that.