如果您的系统更新安装失败(system update fails to install)，Windows 11/10 可能会显示错误“我们无法完成(Complete)更新”。无法安装更新的原因有很多，其中一些与更新没有直接关系。
无论如何，您可以通过对系统应用一些基本修复来自行修复此更新问题。这些修复解决了导致更新失败的根本问题，然后您可以成功地将您的 PC 更新(update your PC)到最新版本的Windows 11/10。
如果您的 PC 无法以正常模式启动，请以安全模式启动 PC(boot the PC in safe mode)以执行以下步骤。
运行 Windows 更新疑难解答(Run the Windows Update Troubleshooter)
Windows 11/10 带有多个疑难解答程序，您可以使用它们来查找和修复系统上的各种问题。其中之一是Windows 更新疑难解答(Windows Update troubleshooter)，您可以使用它来潜在地解决“我们无法完成(Complete)更新”错误。
- 同时按Windows + I键启动设置应用程序。(Settings )
- 在设置窗口中，选择更新和安全(Update & Security)。
- 从左侧边栏中选择疑难解答。(Troubleshoot)
- 在右侧窗格中，选择其他疑难解答(Additional troubleshooters)。
- 在以下屏幕上选择Windows 更新。(Windows Update)
- 选择运行疑难解答(Run the troubleshooter)。
- 等待(Wait)疑难解答程序检测到您的更新问题，然后提供解决这些问题的帮助。
重新启动 Windows 更新服务(Restart the Windows Update Service)
Windows 11 /10 在后台运行许多服务(10 runs many services)以保持您的 PC 功能正常运行。其中一项服务用于Windows 更新(updates)。值得关闭此服务，然后再打开，看看是否能解决您的问题。
- 同时按Windows + R键打开运行框。(Run )
- 在“运行”框中键入services.msc ，然后按(services.msc)Enter。
- 在打开的“服务(Services )”窗口中，找到并双击Windows 更新(Windows Update)服务。
- 在服务的属性(Properties )窗口中选择停止。(Stop )
- 服务停止后，选择“开始(Start )”按钮重新启动服务。
删除 SoftwareDistribution 文件夹中的文件和文件夹(Delete Files and Folders in the SoftwareDistribution Folder)
Windows 11/10 将下载的系统更新存储在名为SoftwareDistribution的文件夹中。当您在更新时遇到任何问题时，最好清除此文件夹的内容(clear the contents of this folder)。
然后，允许Windows检查并在您的 PC 上安装可用的更新。
停止 Windows 更新服务(Stop Windows Update Services)
在删除SoftwareDistribution文件夹的内容之前，您需要停止与Windows更新相关的两项服务。
- 打开开始(Start )菜单，搜索命令提示符(Command Prompt)，然后选择右侧的以管理员身份运行。(Run as administrator)
- 在用户帐户控制(User Account Control)提示中选择是。(Yes )
- 在命令提示符(Command Prompt)窗口中，键入以下命令并按Enter：
net stop wuauserv
- 然后，输入以下命令并按Enter：
net stop bits
- 关闭命令提示符窗口。
删除 SoftwareDistribution 文件夹中的项目(Delete the Items in the SoftwareDistribution Folder)
- 按Windows + E打开文件资源管理器窗口(open a File Explorer window)。
- 打开安装了Windows的驱动器。这通常是C盘。
- 导航到Windows > SoftwareDistribution文件夹。
- 按键盘上的Ctrl + A以选择文件夹中的所有文件。
- 右键单击任何一个文件并选择Delete。
- 重新启动您的电脑。通过打开“开始(Start )”菜单、选择“电源”(Power )图标并选择“重新启动(Restart)”来执行此操作。
Uninstall Recently Installed Windows 11/10 Updates
您在 PC 上安装的最新更新可能有问题，并导致进一步更新出现问题。在这种情况下，您可以从您的 PC 中删除有问题的更新，并查看您的“我们无法完成(Complete)更新(Updates)，撤消更改”问题是否已解决。
- 同时按Windows + I键以打开“设置”(Settings )应用。
- 在设置中选择更新和安全。(Update & Security)
- 在右侧窗格中，选择查看更新历史记录(View update history)。
- 选择顶部的卸载更新。(Uninstall updates)
- 从屏幕上的更新列表中，找到最新的更新并选择该更新。
- 选择顶部的卸载选项。(Uninstall )
- 在屏幕上打开的提示中选择是。(Yes )
使用系统还原来还原您的 PC(Restore Your PC With System Restore)
使用系统还原(With System Restore)，您可以将 PC 回滚到过去的特定时间。这使您可以修复 PC 上的各种问题，包括任何更新问题。
- 打开开始(Start )菜单，搜索创建还原点(Create a restore point)，然后在搜索结果中选择它。
- 在系统属性(System Properties)窗口中选择系统还原。(System Restore)
- 在系统还原的第一个窗口中选择下一步。(Next )
- 从可用的还原点中，选择最近的还原点。然后，选择底部的下一步。(Next )
- 最后，选择完成(Finish )以开始将您的 PC 还原到选定的还原点。
使用设备管理器重新安装驱动程序(Reinstall Drivers With Device Manager)
有时，连接到 PC 的硬件设备可能会导致更新出现问题。您可以从设备管理器(Device Manager)中找到并重新安装这些设备，这很可能会解决您的更新问题。
- 右键单击开始(Start )菜单并选择设备管理器(Device Manager)。
- 有问题的硬件设备将在设备管理器(Device Manager)中显示一个感叹号。
- 右键单击(Right-click)有问题的设备，然后从菜单中选择卸载设备。(Uninstall device)
- 启用删除此设备的驱动程序软件(Delete the driver software for this device)选项并选择卸载(Uninstall)。
- 移除设备后，重新启动 PC。
- 您的 PC 将自动为您连接的设备安装正确的驱动程序。
Free Up Disk Space on Your Windows 11/10 PC
最后但同样重要的是，您的 PC 上应该有足够的磁盘空间来存储新的Windows更新。如果磁盘空间不足，请考虑从存储中删除不需要的文件。
虽然在 Windows 中有很多方法可以释放磁盘空间(ways to free up disk space in Windows)，但您可以使用磁盘清理(Disk Cleanup)来快速启动。
- 启动“开始(Start )”菜单，搜索Disk Cleanup，然后在搜索结果中选择该应用程序。
- 选择您的Windows安装驱动器，然后选择OK。
- 等待(Wait)该工具查找您可以在所选驱动器上释放多少磁盘空间。
- 在“磁盘清理(Disk Cleanup)”窗口中，勾选您希望Windows删除的项目。然后，选择底部的确定。(OK )
- 在打开的提示中选择删除文件。(Delete Files)
- 删除文件后，重新启动 PC。
现在应该修复您 PC 上的“我们无法完成更新”错误。(Complete)Windows 11/10中登录您的帐户后，您应该可以直接进入您的桌面。
How to Fix “We Couldn’t Complete the Updates” Error in Windows
If your system update fails to install, Windows 11/10 may display the error “We Couldn’t Complete the Updates.” There are many reasons an update fails to install, some of which are not directly related to the updates.
Regardless, you can fix this update issue yourself by applying a few basic fixes to your system. These fixes resolve the underlying problems that cause your updates to fail, and you can then successfully update your PC to the latest version of Windows 11/10.
If your PC doesn’t boot in normal mode, boot the PC in safe mode to perform the following procedures.
Run the Windows Update Troubleshooter
Windows 11/10 comes loaded with several troubleshooters, and you can use these to find and fix various issues on your system. One of these is Windows Update troubleshooter, and this is what you can use to potentially resolve the “We Couldn’t Complete the Updates” error.
- Launch the Settings app by pressing Windows + I keys at the same time.
- On the Settings window, select Update & Security.
- Choose Troubleshoot from the sidebar on the left.
- In the pane on the right, select Additional troubleshooters.
- Select Windows Update on the following screen.
- Choose Run the troubleshooter.
- Wait for the troubleshooter to detect issues with your updates, and then offer help to fix those issues.
Restart the Windows Update Service
Windows 11/10 runs many services in the background to keep your PC’s features functional. One of these services is for Windows updates. It’s worth toggling this service off and then on to see if that resolves your problem.
- Open the Run box by pressing Windows + R keys at the same time.
- Type services.msc in the Run box and press Enter.
- On the Services window that opens, find and double-click the Windows Update service.
- Select Stop in the service’s Properties window.
- Once the service has stopped, select the Start button to restart the service.
Delete Files and Folders in the SoftwareDistribution Folder
Windows 11/10 stores the downloaded system updates in a folder called SoftwareDistribution. When you experience any issues with your updates, it’s a good idea to clear the contents of this folder.
Then, allow Windows to check for and install the available updates on your PC.
Stop Windows Update Services
Before you delete the contents of the SoftwareDistribution folder, you’ll need to stop two services related to Windows updates.
- Open the Start menu, search for Command Prompt, and select Run as administrator on the right.
- Select Yes in the User Account Control prompt.
- On the Command Prompt window, type the following command and press Enter:
net stop wuauserv
- Then, enter the following command and press Enter:
net stop bits
- Close the Command Prompt window.
Delete the Items in the SoftwareDistribution Folder
- Press Windows + E to open a File Explorer window.
- Open the drive where you’ve installed Windows. This is usually the C drive.
- Navigate to the Windows > SoftwareDistribution folder.
- Press Ctrl + A on your keyboard to select all files in the folder.
- Right-click any one file and choose Delete.
- Restart your PC. Do this by opening the Start menu, selecting the Power icon, and choosing Restart.
Uninstall Recently Installed Windows 11/10 Updates
It’s possible the recent update you installed on your PC was buggy and is causing issues with further updates. In this case, you can remove that problematic update from your PC and see if your “We Couldn’t Complete the Updates, Undoing Changes” issue is resolved.
- Press the Windows + I keys simultaneously to open the Settings app.
- Select Update & Security in Settings.
- On the right pane, select View update history.
- Select Uninstall updates at the top.
- From the updates list on your screen, find the most recent update and select that update.
- Select the Uninstall option at the top.
- Choose Yes in the prompt that opens on your screen.
Restore Your PC With System Restore
With System Restore, you can roll back your PC to a specific time in the past. This allows you to fix various issues on your PC, including any update problems.
- Open the Start menu, search for Create a restore point, and select that in the search results.
- Select System Restore on the System Properties window.
- Select Next on System Restore’s first window.
- From the available restore points, choose the most recent point. Then, select Next at the bottom.
- Finally, select Finish to start restoring your PC to the selected restore point.
Reinstall Drivers With Device Manager
Sometimes, a hardware device connected to your PC can cause issues with your updates. You can find and reinstall these devices from Device Manager, which should most likely fix your update problems.
- Right-click the Start menu and select Device Manager.
- The hardware devices with an issue will appear with an exclamation mark in Device Manager.
- Right-click the problematic device and choose Uninstall device from the menu.
- Enable the Delete the driver software for this device option and select Uninstall.
- When the device is removed, restart your PC.
- Your PC will automatically install the correct drivers for your connected device.
Free Up Disk Space on Your Windows 11/10 PC
Last but not least, you should have enough disk space on your PC to store new Windows updates. If you’re low on disk space, consider removing unwanted files from your storage.
While there are many ways to free up disk space in Windows, you can use Disk Cleanup for a quick start.
- Launch the Start menu, search for Disk Cleanup, and select that app in the search results.
- Select your Windows installation drive and then select OK.
- Wait for the tool to find how much disk space you can free up on the selected drive.
- On the Disk Cleanup window, tick the items that you’d like for Windows to remove. Then, select OK at the bottom.
- Choose Delete Files in the prompt that opens.
- When your files are removed, reboot your PC.
And the “We Couldn’t Complete the Updates” error on your PC should now be fixed. You should be able to go straight to your desktop once you’ve logged in to your account in Windows 11/10.
