与同事进行虚拟通话已成为一种新常态。越来越多的团队通过视频通话与MS Teams进行会议。不幸的是，即使是微软^(Microsoft)也不能幸免于简单的错误。那么，当您的相机无法在Windows 10中的^{(Windows 10)}MS Teams上运行时，您会怎么做？

不要放弃，把你的电脑带到维修店！这很有可能是软件错误，无论是来自错误还是过时的驱动程序。在本文中，我们将介绍修复网络摄像头并使其再次与MS Teams一起工作所需了解的所有内容。

打开您的默认相机应用程序^{(Open Your Default Camera App)}

让我们首先确定这是 Microsoft 团队的问题还是您的计算机的问题。打开您的默认相机应用程序将运行您的相机。无论是内置摄像头还是外部网络摄像头，它都应该通过摄像头应用程序显示任何形式的记录。

这可以让我们知道您的相机是否存在问题、MS Teams是否存在问题，或者您的相机当前是否正被其他程序完全使用。 

您可以通过这些步骤轻松打开您的相机应用程序。 

1. 按计算机上的Windows 键^{(Windows key)}按钮并输入“相机^(Camera)”。 
2. 单击^(Click)搜索中显示的默认相机^(Camera)应用程序。 

如果相机^(Camera)应用程序确实显示了来自您相机的实时信息，那么MS Teams很可能是问题所在。请参考以下三种方法来解决此问题。或者，如果您没有看到任何流式传输，则说明您的相机有问题。如果是这种情况，请继续第四个解决方案。

最后，如果您收到类似于“您的相机正忙”的错误消息。^{(Your Camera is busy.)}” 那么另一个应用程序可能正在使用您的网络摄像头。只需^(Simply)查找该程序并关闭它或禁用那里的相机。完成后，您可以尝试通过MS Teams进行测试呼叫，以查看问题是否已解决。

让 Microsoft Teams 访问您的相机^{(Give Microsoft Teams Access to Your Camera)}

默认情况下，团队^(Teams)应该可以访问您的相机。不幸的是，您的Teams应用程序可能无法访问您的相机。这是您的视频设置以及它们在启动时的配置方式的问题。 

以下步骤仅适用于使用MS Teams桌面应用程序的用户。在下一个方法中，我们也在浏览器上包含了MS Teams的步骤。^{(MS Teams)}

1. 打开您的MS Teams应用程序。 
2. 在屏幕的右上角，单击您的个人资料^(Profile)图标。
3. 导航到设置^(Settings)。

1. 查找并单击设备^(Devices)。
2. 在相机^(Camera)选项卡下，展开下拉菜单并选择您要使用的相机。

那里应该有一个预览，向您显示相机正在录制的内容。如果您可以看到您的脸或相机的记录，那么问题应该已得到解决并准备好进行视频通话。 

允许浏览器访问您的相机^{(Allow Browser Access to Your Camera)}

对于在浏览器上使用MS Teams的用户， ^{(MS Teams)}Teams可能无法访问您的相机。这是一个常见问题，因为默认情况下网站无法访问您的摄像头和麦克风。通常，像MS Teams这样的网站会征求您的许可。但是，如果您不小心拒绝或关闭了它，那么很难再次找到它的设置。

以下步骤将根据您的浏览器而有所不同。我们已经为Google Chrome^{(Google Chrome)}和Mozilla Firefox编写了步骤。如果您使用的是不同的浏览器，关于“如何允许浏览器访问（浏览器名称）的相机”的快速^{(browser name)}Google搜索也会为您服务。

在谷歌浏览器上^{(On Google Chrome)}

1. 打开MS Teams 网站^{(MS Teams website)}。
2. 单击屏幕左上角URL旁边的^(URL)锁定图标^{(lock icon)}。 
3. 查找相机^(Camera)设置并打开下拉菜单。选择允许^(Allow)。

在 Mozilla 火狐上^{(On Mozilla Firefox)}

1. 单击浏览器右上角 的汉堡包图标 ( ☰ )。
2. 从快速访问菜单中，单击设置^(Settings)。
3. 在顶部的搜索栏上，输入“相机^(Camera)”并再次点击设置^(Settings)。

1. 这应该会打开所有可以访问您的相机的网站的弹出显示。查找MS Teams并将状态更改为Allow。
2. 保存您的更改并返回到MS Teams以查看是否解决了您的问题。

为了保护您，网站默认不允许访问您的摄像头和麦克风。允许Teams访问您的相机应该可以解决您的问题！

检查您的隐私摄像头隐私设置^{(Check Your Privacy Camera Privacy Settings)}

Teams无法访问您的相机的另一个可能原因可能是您的隐私设置。此设置作为一项安全功能 内置于您的Windows计算机中。^(Windows)

对于 Windows 计算机^{(For Windows computers)}

1. 按Windows 键^{(Windows key)}打开屏幕上的“开始”菜单。^(Start)
2. 输入“隐私设置^{(Privacy settings)}”，然后单击搜索结果中显示的系统设置。^{(System Settings)}
3. 这应该会在您的计算机上打开一个新窗口。从左侧向下滚动并导航到相机^(Camera)。 
4. 启用允许应用访问您的相机^{(Allow apps to access your camera)}选项。 

1. 向下滚动并启用允许桌面应用程序访问您的相机^{(Allow desktop apps to access your camera)}选项。
2. 最后，还有一个使用您的相机的应用程序列表。寻找MS Teams并确保它已启用，

这是三个简单的与权限相关的解决方案，可帮助修复您的相机无法在Windows 10中的^{(Windows 10)}MS Teams上运行。下一个解决方案将更多地关注您的操作系统。 

重启你的相机^{(Restart Your Camera)}

关闭和打开设备始终是一种很好的故障排除方法。重新启动您的设备可以解决当前与您的相机一起运行的任何软件问题和错误。 

如果您使用的是外部摄像头，只需将其拔下并在几秒钟后重新插入即可。这应该绰绰有余，但请随时继续执行以下步骤，以使您的计算机得到良好的刷新。

1. 单击Windows 键^{(Windows key)}并输入“设备管理器^{(Device Manager)}”。打开搜索返回的第一个结果。
2. 在窗口的左上角选择您的台式机或计算机型号。

1. 之后，单击窗口左上角的“操作”选项卡。^(Action)
2. 导航到并选择扫描硬件更改^{(Scan for hardware changes)}。 

此方法会重新启动您的所有设备，例如鼠标和键盘。因此，如果您遇到任何其他问题，这是刷新计算机的好方法。

更新所有驱动程序^{(Update All Your Drivers)}

驱动程序是确保您的设备以最佳方式工作的软件程序。所有东西都有一个驱动程序，键盘、鼠标、显示器，甚至你的显卡。如果您的相机根本没有显示或记录任何内容，则此错误可能与过时或有故障的驱动程序有关。

更新驱动程序^{(Updating your drivers)}应该可以解决与相机相关的任何软件问题，尤其是在您使用外部网络摄像头的情况下。

免责声明^(Disclaimer)：此步骤可能需要几分钟，具体取决于您的互联网速度和相机驱动程序更新的大小。

1. 按Windows 键^{(Windows key)}打开“开始^(Start)”菜单，然后输入“设备管理器^{(Device Manager)}”。选择搜索中出现的第一个结果。
2. 寻找相机^(Cameras)并打开下拉选项。 
3. 找到您正在使用的网络摄像头并右键单击该设备。选择更新驱动程序^{(Update driver)}。

1. 提示将询问您如何搜索驱动程序。只需^(Simply)单击自动搜索驱动程序^{(Search automatically for drivers )}选项。
2. 如果有可用更新，它应该会自动下载。

对于那些确实获得更新的人，我们建议重新启动计算机以完全生效。希望^(Hopefully)这可以解决您在Windows 10上的^{(Windows 10)}MS Teams上无法使用相机的问题。

禁用您的默认相机^{(Disable Your Default Camera)}

如果您使用的是外部网络摄像头^{(external webcam)}，那么您的默认摄像头可能就是问题所在。默认摄像头通常可以取代外部网络摄像头。这会导致很多错误，例如空白录制或使您的外部摄像头无法被发现。

为了解决这个问题，我们将完全禁用您的默认摄像头。这样，您的计算机只会拾取和使用您的外部摄像头。

1. 打开计算机上的设备管理器^{(Device Manager )}。
2. 转到相机^(Cameras)设备并右键单击您的默认相机。 
3. 选择禁用设备^{(Disable device)}。

1. 提示将询问您是否要禁用相机。单击^(Click) 是^(Yes)。 

如果您想再次启用默认摄像头，只需重复前两个步骤，然后单击启用设备^{(Enable device)}。

检查 Windows 更新^{(Check for Windows Updates)}

过时的Windows版本也很容易导致此问题，尤其是对于外部摄像头。值得庆幸的是，更新您的Windows版本相当简单。 

免责声明：^{(Disclaimer:)}这种安装 Windows 更新^{(install Windows updates)}的方法可能需要几分钟到一个小时，具体取决于更新的大小和您的互联网速度。

1. 按Windows 键^{(Windows key)}打开“开始”菜单^{(Start menu)}。 
2. 查找并单击检查更新^{(Check for updates)}。 

1. 如果您有可用的更新，只需单击下载并安装^{(Download and Install)}。

下载并安装所有内容后，Windows 应该会自动重新启动您的计算机。如果它没有自动这样做，我们建议您自己重新启动您的计算机，以防万一。 

How to Fix Camera Not Working on MS Teams in Windows 10

Getting on a virtual call with your colleagues has become a nеw normal. More and more teams are hopping on video calls for meetings with MS Τeams. Unfortunately, even Microsoft isn’t immune from simple bugs. So, what do you do when your camera isn’t working on MS Teams in Windows 10?

Don’t give up and bring your computer to a repair shop! There’s a huge chance that this is a software error, either from a bug or an outdated driver. In this article, we’ll be going over everything you need to know to fix your webcam and get it working with MS Teams again.

Open Your Default Camera App

Let’s start by figuring out if this is a Microsoft Team’s problem or a problem with your computer. Opening your default camera app will run your camera. Whether it’s a built-in camera or an external webcam, it should display any form of recording through the camera app.

This lets us know if there’s a problem with your camera, a problem with MS Teams, or maybe if your camera is currently being used by a different program altogether. 

You can easily open up your camera app through these steps. 

1. Press the Windows key button on your computer and type in ‘Camera’. 
2. Click on the default Camera app that appears from your search. 

If the Camera app does show the live feed from your camera, then MS Teams is most likely the problem. Refer to the next three methods to solve this problem. Alternatively, if you don’t see anything streaming, then there’s something wrong with your camera. Go ahead to the fourth solution if that’s the case.

Lastly, if you get an error that says something along the lines of “Your Camera is busy.” then another application is probably using your webcam. Simply look for that program and close it or disable the camera there. Once done, you can try a test call through MS Teams to see if the problem has been fixed.

Give Microsoft Teams Access to Your Camera

Teams should have access to your camera by default. Unfortunately, there’s probably a chance that your Teams app is having trouble accessing your camera. This is a problem with your video settings and how they’re configured on startup. 

The steps below only apply to those of you who are using the MS Teams desktop application. We’ve included steps for MS Teams on browsers too, in the next method.

1. Open up your MS Teams application. 
2. On the top-right corner of your screen, click on your Profile icon.
3. Navigate to Settings.

1. Look for and click on Devices.
2. Under the Camera tab, expand the drop-down menu and select the camera you want to use.

There should be a preview there that shows you what the camera is recording. If you can see your face or your camera’s recording, then the problem should be fixed and ready for video calls. 

Allow Browser Access to Your Camera

For those of you using MS Teams on a browser, Teams might not have access to your camera. This is a common problem since websites don’t have access to your camera and microphone by default. Normally, websites like MS Teams would ask for your permission.  But, if you’ve denied or closed it by accident, then it can be hard to find the settings for that again.

The steps below will be different depending on your browser. We’ve written out the steps for Google Chrome and Mozilla Firefox. If you’re using a different browser, a quick Google search about “how to allow browser access to camera for (browser name)” will serve you just as well.

On Google Chrome

1. Open up the MS Teams website.
2. Click on the lock icon at the top-left corner of your screen, right next to the URL. 
3. Look for the Camera settings and open up the drop-down menu. Select Allow.

On Mozilla Firefox

1. Click on the hamburger icon (☰) at the top-right corner of your browser. 
2. From the quick access menu, click on Settings.
3. On the search bar at the top, type in ‘Camera’ and click on Settings again.

1. That should open a pop-up display of all the websites that have access to your camera. Look for MS Teams and change the status to Allow.
2. Save your changes and go back to MS Teams to see if that fixed your problem.

Websites aren’t allowed to access your camera and microphone by default for your protection. Allowing Teams to access your camera should fix your issue!

Check Your Privacy Camera Privacy Settings

Another possible reason why Teams can’t access your camera might be because of your privacy settings. This setting is built into your Windows computer as a security feature. 

For Windows computers

1. Press the Windows key to open up the Start menu on your screen.
2. Type in ‘Privacy settings’ and click on the System Settings that appear on your search result.
3. That should open up a new window on your computer. From the left-hand side, scroll down and navigate to Camera. 
4. Enable the Allow apps to access your camera option. 

1. Scroll down and enable the Allow desktop apps to access your camera option as well.
2. Finally, there’s a list of apps that use your camera. Look for MS Teams and make sure that it’s enabled,

These are the three simple permission-related solutions to help fix your camera not working on MS Teams in Windows 10. The next solutions will focus more on your operating system. 

Restart Your Camera

Turning your device off and on is always a great troubleshooting method. Restarting your device irons out any software issues and bugs that are currently running with your camera. 

If you’re using an external camera, simply unplug it and plug it in again after several seconds. That should be more than enough, but feel free to proceed with the steps below to give your computer a good refresh anyway.

1. Click on the Windows key and type in ‘Device Manager’. Open the first result that’s returned from your search.
2. Select your desktop or computer model at the top-left corner of the window.

1. After that, click on the Action tab at the top-left corner of the window.
2. Navigate to and select Scan for hardware changes. 

This method restarts all your devices, like your mouse and keyboard. So, if you were experiencing any other issues, this is a great way to refresh your computer.

Update All Your Drivers

Drivers are software programs that make sure your devices are working optimally. There’s a driver for everything, keyboards, mouse, monitors, even your graphics card. If your camera doesn’t show or record anything at all, there’s a chance that this error is related to an outdated or faulty driver.

Updating your drivers should fix any software-related issues with your camera, especially if you’re using an external webcam.

Disclaimer: This step can take a couple of minutes, depending on the speed of your internet and the size of the update of your camera driver.

1. Open up the Start menu by pressing on the Windows key and type in ‘Device Manager’. Select the first result that appears from your search.
2. Look for Cameras and open up the dropdown options. 
3. Locate the webcam you’re using and right-click the device. Select Update driver.

1. A prompt will ask you about how you want to search for drivers. Simply click the Search automatically for drivers option.
2. If an update is available, it should download automatically.

For those of you who did get an update, we suggest restarting your computer just for full effect. Hopefully, this solves your problem with the camera not working on MS Teams on Windows 10.

Disable Your Default Camera

If you’re using an external webcam, then perhaps your default camera is the problem. The default camera can often overrule the external webcam. This results in a lot of errors, like a blank recording or making your external camera undiscoverable.

To fix this, we’ll be disabling your default camera completely. That way, only your external camera will be picked up and used by your computer.

1. Open the Device Manager on your computer.
2. Go to the Cameras device and right-click your default camera. 
3. Select Disable device.

1. A prompt will ask you if you want to disable your camera. Click Yes. 

If you want to enable your default camera again, just repeat the first two steps and then click on Enable device.

Check for Windows Updates

An outdated version of Windows can easily cause this problem too, especially for external cameras. Thankfully, updating your Windows version is fairly simple. 

Disclaimer: This method to install Windows updates can take a couple of minutes to possibly an hour, depending on the size of the update and your internet speed.

1. Press the Windows key to open up the Start menu. 
2. Look for and click on Check for updates. 

1. If you have an update available, simply click on Download and Install.

Windows should automatically restart your computer once everything has been downloaded and installed. If it doesn’t do so automatically, we suggest restarting your computer yourself just for good measure. 

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