如果您是YouTube的普通用户，您可能已经熟悉YouTube 停止工作(YouTube stops working)时可以尝试的一些常见技巧。不幸的是，对于某些用户来说，一个难以解决的问题是 YouTube 黑屏错误，它会阻止您观看自己喜欢的视频。
此问题只是可能阻止您在 PC、Mac或移动设备上观看YouTube的众多问题之一。(YouTube)您的网络浏览器或浏览器扩展的问题可能是连接问题的根源。为了帮助您解决YouTube 上(YouTube)的黑屏问题，您需要执行以下操作。
是什么导致 YouTube 黑屏错误？(What Causes a YouTube Black Screen Error?)
当您第一次尝试播放视频时， YouTube 上(YouTube)通常会出现黑屏。当视频卡在加载时，YouTube会显示黑屏。
不幸的是， YouTube(YouTube)黑屏问题背后没有一个单一的原因。在许多情况下，问题与阻止YouTube流式传输视频的互联网连接问题有关。这可能是提供商问题，或者您的连接本身可能没有以某些分辨率流式传输的速度能力。
该问题也可能源于有问题的浏览器扩展程序，例如广告拦截扩展程序，它阻止了(ad blocking extensions)YouTube正确加载所需的脚本。
您可能还会发现在您的特定位置无法观看该视频，尽管这是一个罕见的问题，YouTube会显示一条特定消息来识别问题。如果是这种情况，您需要寻找替代视频来播放，或考虑使用虚拟专用网络 (VPN)(using a virtual private network (VPN))绕过限制。
无论是什么原因，您都应该能够按照以下步骤解决YouTube 上(YouTube)的黑屏问题。
刷新或重新启动您的 Web 浏览器或应用程序(Refresh or Restart Your Web Browser or App)
在许多情况下，刷新或重新启动您的浏览器（或YouTube 移动(YouTube mobile)应用程序）将解决YouTube黑屏问题。
如果页面加载过程以某种方式中断，YouTube和您的浏览器（或移动应用程序）之间的连接就会中断，视频无法播放。如果您使用的是 PC 或Mac，则可以通过按F5键或在大多数现代浏览器中选择地址栏旁边的“刷新”按钮来刷新页面。(Refresh)
移动(Mobile)应用程序用户可以通过关闭视频并重新打开它来实现相同的效果。您可能还需要先强制退出应用程序并重新加载，确保与 YouTube 服务器的连接正确断开，然后重新建立。
检查您的互联网连接(Check Your Internet Connection)
您的互联网连接是YouTube(YouTube)出现黑屏问题的最大和最可能的原因。互联网连接中断或间歇性(intermittent internet connection)可能会阻止 YouTube 流式传输，您与本地网络的连接也可能会出现问题。
没有连接，没有YouTube。因此，检查您的连接是否正常工作很重要。
如果您不确定您的连接是否有问题，您可以使用Speedtest 之(Speedtest)类的服务来检查您的连接延迟以及下载和上传速度。缓慢的连接或高 ping 速率可能会阻止您流式传输，并且可能需要您的互联网服务提供商提供额外的技术支持才能解决。
如果您在美国(United) ，(States)您还可以尝试使用Google 视频质量报告工具(Google Video Quality report tool)。这将对您与YouTube服务器的连接进行测试，提供有关用于流式传输YouTube视频的最佳视频质量的建议。
切换到较低的视频质量分辨率(Switch to a Lower Video Quality Resolution)
使用上述方法测试您的连接可能会发现您的连接速度和延迟存在问题。您可能需要与您的互联网服务提供商联系以解决此问题，但与此同时，您可以在YouTube 上(YouTube)切换到较低的视频质量。
视频质量越高，连接所需的带宽就越多。降低质量有助于阻止视频卡顿并解决YouTube 上(YouTube)的黑屏错误。
- 要在浏览器中更改YouTube 上(YouTube)的视频质量，请选择您正在播放的视频播放栏上的设置图标。(settings icon)从弹出菜单中，选择质量(Quality)，然后选择较低质量的流式传输分辨率。例如，如果YouTube在高清或 4K 视频上显示黑屏，请改用480p或更低的标准清晰度视频。
- 如果您在Android、iPhone 或 iPad 设备上使用YouTube移动应用程序，您可以通过选择正在播放的视频右上角的三点菜单图标来更改视频质量。(three-dots menu icon)从菜单中选择质量(Quality)。
- 在“质量(Quality)”菜单中，选择较低质量的分辨率，例如480p用于标准清晰度。该分辨率将自动应用于您的视频。
禁用广告屏蔽扩展(Disable Ad Blocking Extensions)
一些浏览器扩展会交互并修改您在浏览器中打开的页面。例如，如果必要的脚本被阻止，广告阻止扩展程序可能会阻止您的视频正确加载。
虽然大多数广告拦截扩展程序都适用于YouTube ，但如果定期出现(YouTube)YouTube黑屏错误，尝试禁用您使用的任何广告拦截器总是一个好主意。您可以使用扩展程序自己的设置页面对特定页面执行此操作，但最好完全禁用扩展程序。
- 要在Google Chrome中执行此操作，请选择右上角的扩展程序图标。(Extensions)从菜单中，选择管理扩展(Manage Extensions )选项。
- 在“扩展程序(Extensions)”菜单中，选择广告屏蔽扩展程序旁边的滑块图标。(slider icon)当滑块为灰色时，扩展程序被禁用。
禁用扩展程序后，返回YouTube并重新加载页面以检查YouTube黑屏错误是否已解决。
清除浏览器缓存(Clear Your Browser Cache)
损坏的浏览器缓存可能会阻止某些页面正确加载。如果浏览器不刷新过期文件，则可能会出现 YouTube 问题。
为帮助解决此问题，您需要清除浏览器缓存(clear your browser cache)。这将强制您的浏览器下载其加载的YouTube页面的全新副本。
- 要在Google Chrome中执行此操作，请选择三点菜单图标(three-dots menu icon)>设置(Settings)。
- 在设置(Settings)菜单中，选择隐私和安全(Privacy and security )>清除浏览数据(Clear browsing data)。
- 确保在高级菜单中选择了(Advanced )所有时间(All time)，并且它下面的所有复选框都被选中。当您准备好继续时，选择清除数据(Clear data)以清除缓存文件。
- 清除缓存后，重新启动浏览器并重新加载YouTube视频。
考虑下载 YouTube 视频(Consider Downloading the YouTube Video)
如果您仍然遇到问题，解决YouTube黑屏错误的一个好方法是将视频下载到您的设备并在本地播放。
唯一的官方方法是在Android、iPhone 或 iPad 设备上使用YouTube移动应用。但是，您需要订阅 YouTube Premium(YouTube Premium subscription)才能合法地执行此操作。
- 首先，打开YouTube应用并播放您的视频，然后选择其下方的“下载”按钮。(Download)
- 从“下载质量(Download quality )”菜单中，选择您要将视频保存为的视频分辨率，然后选择“下载(Download)” 。
- 要播放下载的视频（或取消下载），请在底部菜单中选择库，然后选择(Library)下载(Downloads)。
- 您下载的视频列表将出现在“下载(Downloads)”菜单中。选择视频缩略图以开始将视频作为文件播放。
虽然上述步骤仅适用于移动用户，但桌面用户也可以考虑使用 VLC或其他第三方应用程序保存 YouTube 视频。(saving YouTube videos using VLC)但是，您需要先查看相关的版权法，以确保您在当前位置有合法权利这样做。
下一步(Next Steps)
如果您仍然遇到YouTube黑屏错误问题，请确保您使用的是最新版本的浏览器或移动应用。如果不是，请确保更新它们。如果您现有的浏览器无法正常工作，您也可以考虑使用替代浏览器(using an alternative browser)来加载YouTube视频。(YouTube)
您也可以考虑使用不同版本的浏览器。例如，Google Chrome Canary是 Chrome 的 alpha 测试版本，包含(Chrome)最新的错误修复和功能。虽然使用起来不太稳定，但您可能会发现Chrome Canary包含对其他未知错误的修复，这些错误可能会阻止某些页面加载。
How to Fix a YouTube Black Screen Error
If you’re a regular YouTube user, you may already be familiar with some of the common tricks to trу when YouTube stops working. Unfortunately, one difficult-to-fix issue for some users is a YouTube black screen error that prevents you from watching your favorite videos.
This issue is just one of many that can stop you from watching YouTube on your PC, Mac, or mobile device. A problem with your web browser or browser extensions could be behind the connection issues. To help you fix a black screen on YouTube, here’s what you’ll need to do.
What Causes a YouTube Black Screen Error?
A black screen on YouTube usually appears when you first try to play a video. When the video is stuck loading, YouTube will show a black screen.
Unfortunately, there isn’t one single cause behind a YouTube black screen issue. In many cases the problem relates to an issue with your internet connection that stops YouTube from streaming the video. This could be a provider problem, or your connection itself may not have the speed capacity to stream at certain resolutions.
The problem may also be traced to a problematic browser extension, such as ad blocking extensions, that block the necessary scripts for YouTube to load properly.
You may also find that the video isn’t available to view in your specific location, although this is a rare issue and YouTube will display a specific message to identify the problem. If this is the case, you’ll need to find an alternative video to play, or consider using a virtual private network (VPN) to bypass the restrictions.
Whatever the cause, you should be able to resolve a black screen on YouTube by following the steps below.
Refresh or Restart Your Web Browser or App
In many cases, refreshing or restarting your browser (or the YouTube mobile app) will fix the problem with a YouTube black screen.
If the page loading process is interrupted in some way, the connection between YouTube and your browser (or mobile app) is broken and the video can’t play. If you’re on a PC or Mac, you can refresh the page by pressing the F5 key, or by selecting the Refresh button next to the address bar in most modern browsers.
Mobile app users can achieve the same effect by closing the video and re-opening it. You may also need to force quit the app first and reload it, ensuring that the connection to YouTube’s servers is properly broken and then re-established.
Check Your Internet Connection
Your internet connection is the biggest and most likely cause of issues with a black screen on YouTube. A broken or intermittent internet connection can stop YouTube from streaming, as can issues with your connection to your local network.
No connection, no YouTube. So, it’s important to check whether or not your connection is working.
If you’re unsure whether your connection is at fault, you can use a service like Speedtest to check your connection latency and download and upload speeds. A slow connection or high ping rate could stop you streaming and may require additional technical support from your internet service provider to resolve.
If you’re in the United States, you can also try the Google Video Quality report tool. This runs a test of your connection against YouTube’s servers, offering recommendations on the best video quality to use for streaming YouTube videos.
Switch to a Lower Video Quality Resolution
Testing your connection using the methods above may identify a problem with the speed and latency of your connection. You may need to speak with your internet service provider to resolve this, but in the meantime, you can switch to a lower video quality on YouTube.
The higher the video quality, the more bandwidth your connection requires to stream it. Reducing the quality can help to stop a stuttering video and resolve a black screen error on YouTube.
- To change the video quality on YouTube in your browser, select the settings icon on the playback bar of the video you’re playing. From the pop-up menu, select Quality, then choose a lower quality streaming resolution. For instance, if YouTube is showing a black screen on HD or 4K videos, switch to standard definition videos at 480p or lower instead.
- If you’re using the YouTube mobile app on Android, iPhone, or iPad devices, you can change the video quality by selecting the three-dots menu icon in the top-right corner of the playing video. From the menu, select Quality.
- In the Quality menu, select a lower quality resolution, such as 480p for standard definition. The resolution will be applied to your video automatically.
Disable Ad Blocking Extensions
Some browser extensions will interact and modify the pages you’re opening in your browser. For instance, ad blocking extensions can stop your videos from loading properly if the necessary scripts are blocked.
While most ad blocking extensions work well with YouTube, it’s always a good idea to try disabling any ad blockers you use if a YouTube black screen error appears regularly. You may be able to do this for the specific page using your extension’s own settings page, but it may be best to disable the extension entirely.
- To do this in Google Chrome, select the Extensions icon in the top-right. From the menu, select the Manage Extensions option.
- In the Extensions menu, select the slider icon next to your ad blocking extension. When the slider is gray, the extension is disabled.
Once you’ve disabled the extension, return to YouTube and reload the page to check whether the YouTube black screen error is resolved.
Clear Your Browser Cache
A corrupt browser cache can stop certain pages from loading properly. YouTube issues can occur if the browser doesn’t refresh the out-of-date files.
To help resolve this issue, you’ll need to clear your browser cache. This will force your browser to download a completely fresh copy of the YouTube pages that it loads.
- To do this in Google Chrome, select the three-dots menu icon > Settings.
- In the Settings menu, select Privacy and security > Clear browsing data.
- Make sure that All time is selected in the Advanced menu and that all checkboxes below it are selected. When you’re ready to proceed, select Clear data to clear your cache files.
- After clearing your cache, restart your browser and reload your YouTube video.
Consider Downloading the YouTube Video
If you’re still having issues, a good way to get around a YouTube black screen error is to download the videos to your device and play them locally.
The only official way to do this is to use the YouTube mobile app on Android, iPhone, or iPad devices. You’ll need a YouTube Premium subscription to be able to do this legally, however.
- To start, open the YouTube app and play your video, then select the Download button underneath it.
- From the Download quality menu, select the video resolution you’d like to save the video as, then select Download.
- To play the downloaded video (or cancel the download), select Library in the bottom menu, then select Downloads.
- A list of your downloaded videos will appear in the Downloads menu. Select the video thumbnail to begin playing the video as a file.
While the steps above only work for mobile users, desktop users could also consider saving YouTube videos using VLC or another third-party app. You’ll need to check the relevant copyright laws first, however, to ensure that you’re legally entitled to do this in your current location.
Next Steps
If you’re still having problems with a YouTube black screen error, make sure that you’re using the latest version of your browser or mobile app. If you aren’t, make sure to update them. You can also consider using an alternative browser to load YouTube videos if your existing browser isn’t working properly.
You could also consider using a different version of your browser. For instance, Google Chrome Canary is the alpha test release of Chrome containing the latest bug fixes and features. While it isn’t as stable to use, you may find that Chrome Canary includes fixes for otherwise unknown bugs that could prevent certain pages from loading.
