在您的手机或平板电脑上使用亚马逊的应用程序时，您是否不断收到CS11错误代码？继续阅读以了解如何修复iOS 和Android上的(Android)Amazon CS11问题。
假设您在使用(Suppose)Amazon Shopping、Amazon Prime或 Amazon 的任何其他适用于 iPhone、iPad 和Android的应用程序时看到CS11错误代码。在这种情况下，您可能会处理轻微的服务器端中断——例如，由于Prime 会员日(Prime Day)的高流量。最好的选择是在等待几分钟后尝试重新加载应用程序。
但是，如果亚马逊(Amazon)应用程序CS11错误仍然存在，则问题可能是您设备的本地问题。尝试通过以下建议来修复iOS 和Android上的(Android)亚马逊(Amazon)。
注意：如果您使用网络级广告拦截器（例如Pi-Hole ）加入 Wi-Fi 热点，(Pi-Hole)亚马逊(Amazon)应用程序可能难以与其服务器通信。在开始之前，请尝试连接到其他网络或切换到使用蜂窝数据，以检查这是否会使错误消失。
强制退出并重新启动亚马逊应用程序(Amazon App)
强制退出并重新启动有问题的亚马逊(Amazon)应用程序可以帮助解决随机错误或故障，使其无法正常工作。为此，请打开手机的应用程序切换器并将相关的应用程序卡推出屏幕。之后访问主屏幕并重新启动应用程序。
更新亚马逊应用
过时版本的亚马逊应用程序在与(Amazon)亚马逊(Amazon)服务器通信时可能会遇到问题。因此，请检查任何待处理的更新并安装它们。在 Apple 的App Store(App Store)或Google Play Store中搜索该应用程序，然后点击更新(Update)以更新到其最新版本。
重置亚马逊应用缓存
损坏的应用程序缓存是CS11错误代码出现在Amazon应用程序上的另一个原因。在Android中，您可以选择清除缓存的数据。
在您的Android手机上打开设置(Settings)应用程序，然后点击Apps > See所有应用程序 >亚马逊(Amazon)。然后，点击存储(Storage)和缓存 >清除(Clear)缓存。
在 iPhone 上，清除Amazon应用程序缓存的唯一方法是卸载并重新安装应用程序（更多内容见下文）。
更正手机的日期和时间
时钟与您所在地区的时间不同步通常会导致大多数移动应用程序出现连接问题。因此，请查看手机的日期和时间设置，并在需要时进行调整。要访问它们，请打开设置(Settings)应用程序，然后点击General > Date和时间(Time)(iOS) 或System > Date和时间(Time)( Android )。
让您的手机通过与互联网时间服务器同步来设置正确的时间始终是最好的方法。但是，如果这不起作用，请禁用自动设置(Set)开关并手动设置时间。
重启你的 iPhone 或 Android
接下来，尝试重新启动您的 iPhone(restarting your iPhone)或Android。这会刷新系统软件并消除阻止应用程序正常工作的意外问题。
在 iOS 上，打开“设置”(Settings)应用并点击“General > Shutdown” 。然后，向右拖动电源(Power)图标以关闭设备。屏幕变暗后，按住电源(Power)按钮重新启动它。
在Android上，按住电源(Power)按钮（以及某些设备上的提高音量按钮）并点击重新启动(Restart)。
更新手机的系统软件(System Software)
运行过时的 iOS 或Android版本也可能导致亚马逊(Amazon)错误代码CS11。更新手机的系统软件并检查是否有影响。
在 iPhone 上，打开“设置”(Settings)应用并点击“General > Software Update。如果您使用Android设备，请打开设置(Settings)应用程序，然后点击System > Software Update。
注意：亚马逊的CS11错误是运行系统软件测试版的手机的常见问题。如果在安装适用于 iOS 或Android(Android)的公测版后出现错误，请考虑将其降级为稳定版本。了解如何降级 iOS(how to downgrade iOS)和Android。
卸载并重新安装亚马逊应用程序(Amazon App)
卸载并重新安装有问题的亚马逊(Amazon)应用程序可以帮助排除应用程序的任何损坏问题。要在 iOS 设备上执行此操作，请长按亚马逊(Amazon)图标并点击Remove > Delete App。Android用户必须按住应用并将其拖至屏幕顶部的
垃圾箱图标。(Trash)
删除应用后，重启手机，在App Store或Play Store搜索后重新安装亚马逊(Amazon)应用。
重置手机的网络设置(Network Settings)
如果上述修复均无济于事，请考虑重置手机上的网络设置。这可能会解决阻止亚马逊(Amazon)应用程序在线通信的任何潜在冲突。
为此，请打开iPhone 上的“设置”应用，然后点击“(Settings)General > Transfer或重置(Reset)iPhone > Reset > Reset Network Settings。在Android上，打开设置(Settings)应用程序并点击System > Reset > Reset Network Settings。
执行网络重置后，您必须从头开始手动连接到任何 Wi-Fi 网络。您的蜂窝设置将自动更新。如果他们不这样做，请联系您的运营商。
亚马逊的 CS11 错误已修复
上面的故障排除提示有望帮助您修复iPhone 或Android上的(Android)Amazon CS11应用程序错误。定期(Periodically)更新您的亚马逊(Amazon)应用程序和手机的系统软件是最大程度地减少未来遇到相同问题的机会的最佳方法。但是，如果Amazon CS11错误代码在执行上述修复后仍然存在，请联系 Amazon 支持(contact Amazon Support)寻求帮助。
How to Fix Amazon CS11 Error Code in Android and iOS
Do you keep receiving a CS11 error сodе while using Amazon’s apps оn yоur phone or tablet? Read on to learn how tо fix the Amazon CS11 issue on iOS and Android.
Suppose you see a CS11 error code while using Amazon Shopping, Amazon Prime, or any of Amazon’s other apps for iPhone, iPad, and Android. In that case, you’re likely dealing with a minor server-side outage—e.g., due to high traffic volume on Prime Day. The best option is to try reloading the app after waiting a few minutes.
However, if the Amazon app CS11 error persists, the problem could be local to your device. Try working through the suggestions below to fix Amazon on iOS and Android.
Note: Amazon apps may struggle to communicate with its servers if you join a Wi-Fi hotspot with a network-level ad blocker such as Pi-Hole. Before you begin, try connecting to a different network or switching to using cellular data to check if that makes the error disappear.
Force-Quit and Relaunch the Amazon App
Force-quitting and relaunching the problematic Amazon app can help resolve random bugs or glitches preventing it from working correctly. To do that, bring up your phone’s app switcher and push the relevant app card out of the screen. Visit the home screen and relaunch the app after that.
Update the Amazon App
Outdated versions of Amazon’s apps can encounter issues while communicating with the Amazon servers. So, check for any pending updates and install them. Search for the app on Apple’s App Store or the Google Play Store and tap Update to update to its latest version.
Reset the Amazon App Cache
A corrupt application cache is another reason the CS11 error code appears on an Amazon app. In Android, you have the option of clearing the cached data.
Open the Settings app on your Android phone and tap Apps > See all apps > Amazon. Then, tap Storage & cache > Clear cache.
On the iPhone, the only way to clear an Amazon app cache is to uninstall and reinstall the app (more on that further below).
Correct Your Phone’s Date and Time
Having a clock that’s not in sync with the time for your region often leads to connectivity issues with most mobile apps. So, review your phone’s date and time settings and make adjustments if needed. To get to them, open the Settings app and tap General > Date & Time (iOS) or System > Date & Time (Android).
Letting your phone set the correct time by syncing it with an internet time server is always the best approach. However, if that fails to work, disable the Set automatically switch and set the time manually.
Restart Your iPhone or Android
Next, try restarting your iPhone or Android. That refreshes the system software and eliminates unexpected issues preventing apps from working correctly.
On iOS, open the Settings app and tap General > Shutdown. Then, drag the Power icon to the right to turn off the device. After the screen darkens, hold down the Power button to reboot it.
On Android, hold down the Power button (and also the Volume Up button on some devices) and tap Restart.
Update Your Phone’s System Software
Running an outdated version of iOS or Android can also result in Amazon error code CS11. Update your phone’s system software and check if that makes a difference.
On the iPhone, open the Settings app and tap General > Software Update. If you use an Android device, open the Settings app and tap System > Software Update instead.
Note: Amazon’s CS11 error is a common issue on phones running beta versions of the system software. If the error occurs after installing the public beta for iOS or Android, consider downgrading it to a stable release. Learn how to downgrade iOS and Android.
Uninstall and Reinstall the Amazon App
Uninstalling and reinstalling the problematic Amazon app can help rule out any corruption issues with the application. To do that on an iOS device, long-press the Amazon icon and tap Remove > Delete App. Android users must hold and drag the app to the Trash icon at the top of the screen.
After deleting the app, restart your phone and reinstall the Amazon app after searching for it on the App Store or Play Store.
Reset Your Phone’s Network Settings
If none of the fixes above help, consider resetting the network settings on your phone. That will likely resolve any underlying conflicts preventing the Amazon app from communicating online.
To do that, open the Settings app on your iPhone and tap General > Transfer or Reset iPhone > Reset > Reset Network Settings. On Android, open the Settings app and tap System > Reset > Reset Network Settings.
After performing a network reset, you must manually connect to any Wi-Fi networks from scratch. Your cellular settings will update automatically. Contact your carrier if they don’t.
Amazon’s CS11 Error Fixed
The troubleshooting tips above hopefully helped you fix the Amazon CS11 app error on your iPhone or Android. Periodically updating your Amazon apps and your phone’s system software is the best way to minimize the chances of running into the same issue going forward. However, if the Amazon CS11 error code persists despite running through the fixes above, contact Amazon Support for help.
